OpenText RightFax Release Notes

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OpenText RightFax Release Notes

10.6 Feature Pack 2, Service Release 2

Product Released: January 19, 2016 Release Notes Revised: January 19, 2016

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1 Introduction

These Release Notes provide an overview of OpenText RightFax 10.6 Feature Pack 2, Service Release 2, including fixed issues, delivery information, and installation instructions. OpenText

recommends that you read these Release Notes in conjunction with the documentation included with the software package. If any conflicts exist, the Release Notes supersede the other documentation.

We also recommend that you check the OpenText Knowledge Center

(https://knowledge.opentext.com/) for any patches or documentation updates that may have been posted after the initial release of OpenText RightFax 10.6 Feature Pack 2, Service Release 2.

1.1 Release Notes Revision History

Release Notes Revision Number

Modification Date Section Modified

Modifications

1.0 January 19, 2016 All Initial release

2 About OpenText RightFax

This section provides an overview of OpenText RightFax 10.6 Feature Pack 2, Service Release 2.

OpenText RightFax 10.6 Feature Pack 2, Service Release 2 includes bug fixes and enhancements since the release of OpenText RightFax Feature Pack 2. For details about what is included, see Section 5, Fixed Issues.

2.1 New Features

OpenText RightFax 10.6 Feature Pack 2, Service Release 2 includes the following new features.

2.1.1 Windows 10 support

OpenText RightFax 10.6 Feature Pack 2, Service Release 2 can be installed on computers running Microsoft Windows 10.

3 Packaging and Documentation

Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

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3.1 Packaging and Delivery Information

The software and documentation for OpenText RightFax 10.6 Feature Pack 2, Service Release 2 includes:

• OpenText RightFax 10.6 Feature Pack 2, Service Release 2 installation program

• OpenText RightFax 10.6 Feature Pack 2, Service Release 2 client installation program

• OpenText RightFax 10.6 Feature Pack 2, Service Release 2 Release Notes (this document)

3.2 Related Documentation

For additional information on OpenText RightFax, or for supplemental information on related products, refer to the RightFax 10.6 Feature Pack 2 documentation set, which is available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

4 Upgrade Notes

Before you upgrade, review these instructions.

4.1 Preparing to Install

Before you install this update, please note the following important information.

• This update is intended for OpenText RightFax 10.6 Feature Pack 2 and server and client software. If you have not installed OpenText RightFax 10.6 Feature Pack 2, download it from the OpenText Knowledge Center and install it before applying this update. (You can also install OpenText RightFax 10.6 Feature Pack 2, Service Release 2 client applications by using the included client installation program. For more information, see Installing New RightFax 10.6 Feature Pack 2, Service Release 2 Client Applications.)

• Apply this update to local RightFax servers before installing it on remote RightFax servers.

• An update to this readme file may be available. Verify that you have obtained the most current readme file from the OpenText Knowledge Center,

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

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Caution

Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Important

This update will append new data to the whitelist.txt file. The previous file is backed up in the …\RightFax\$Uninstall RightFax 10.6 Feature Pack 2 Service Release 2\bin folder.

This update includes a new ConversionControl.xml file that will overwrite the existing one. The previous file is backed up in the

…\RightFax\$Uninstall RightFax 10.6 Feature Pack 2 Service Release 2\

Worksrv\Converters folder.

If you customized either of these files, you will need to edit the new files to restore your customizations.

4.1.1 Updating the RightFax Administrative Utilities

To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool, install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying the update. The package is available on the Microsoft web site at http://www.microsoft.com/en-

us/download/details.aspx?id=5555.

4.2 Downloading the Update

Download OpenText RightFax 10.6 Feature Pack 2, Service Release 2 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289

4.3 Installing the Update

To install the update on a RightFax server, complete the following steps:

1. Log on to the RightFax server as an Administrator.

2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:

• Remote DocTransports.

• Remote WorkServers.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

• Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

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4. Double-click RightFax10.6FP2SR2.exe. Files are extracted, and the RightFax 10.6 Feature Pack 2, Service Release 2 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL Server administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next.

8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

9. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

10. To apply the update, click Next.

11. On the Changes Complete page, click Close to close the installation wizard.

12. Restart RightFax services.

13. Repeat these steps on all remote RightFax servers.

4.4 Installing the Update in a Shared Services Environment

If your environment uses the RightFax Shared Services Module, complete the following steps to install the update on each server that is connected with the Shared Services Module.

Important

Installing in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1. Shut down services and back up the RightFax server 2. Install the update on the first server

3. Repeat on the other servers in the system 4. Restart RightFax services

4.4.1 Shut Down Services and Back Up the RightFax Server

1. Log on to the RightFax server as an Administrator.

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2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:

• Remote DocTransports.

• Remote WorkServers.

• Remote e-mail gateways.

• Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

• Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4.4.2 Install the Update on the First Server

1. Double-click RightFax10.6FP2SR2.exe. The RightFax 10.6 Feature Pack 2, Service Release 2 installation program opens.

2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next.

5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

6. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

9. Restart RightFax services.

4.4.3 Repeat on the Other Servers in the System

1. Repeat the preceding steps on all other servers in the Shared Services system.

2. Repeat the preceding steps on all remote RightFax servers.

4.4.4 Restart RightFax Services

1. Restart each RightFax node, and then restart each remote RightFax server.

2. Verify that all servers are back online, and, if necessary, restart RightFax services.

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4.5 Installing the update on Client Computers

Important

Due to changes in RightFax 10.5 groups and cover sheets, you must use RightFax 10.5 or later client applications with RightFax 10.5 or later servers.

4.5.1 Updating Existing RightFax 10.6 Feature Pack 2 Client Applications

To install the update on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator.

2. Double-click RightFax10.6FP2SR2.exe. The RightFax 10.6 Feature Pack 2, Service Release 2 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my RightFax installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

4.5.2 Installing New RightFax 10.6 Feature Pack 2, Service Release 2 Client Applications

You can also install fresh RightFax 10.6 Feature Pack 2, Service Release 2 client applications without first installing a previous version. To do so, download the RightFax 10.6 Feature Pack 2, Service Release 2 client installation program from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This installer can also be run from a command prompt. For more information about installing from command prompt, see the RightFax Installation Guide.

4.6 Troubleshooting the Installation

The installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax10_6_FP2SR2_date_time.log in the root of the RightFax program folder.

5 Fixed Issues

This section provides information about past issues that have been fixed in this release.

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5.1 Issues fixed in this release

Issue Name

Component Issue Description Resolution

RF-13633 Administrative Utilities

Unable to upgrade 10.5 database with RightFax Database Upgrader utility.

Fixed.

RF-13754 Com API Custom notification events are not reliably sent to client applications.

Fixed.

RF-14109 Com API Group admins and alt admins are not exposed.

Fixed.

RF-13763 Conversion Engine

Ghostscript TIFF converter does not recognize fonts installed in Windows, leading to font substitutions in PDF documents that do not have embedded fonts.

Fixed.

RF-14551 Conversion Engine

The customer’s Printer Spool (SPL) files do not convert properly.

Fixed.

RF-14124 Database Server Fax statuses are not updated after access to the RFMOSS database is lost.

Fixed.

RF-12577 DocTransport Inbound faxes incorrectly route to DEFAULT user despite a value being present for REFERRED_ID.

Fixed.

RF-12863 DocTransport The wording of a HAF configuration option is incorrect.

Fixed.

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Issue Name

RF-13848 DocTransport The DocTransport

configuration crashes when

% is used in the password field for RightFax Connect.

Fixed.

RF-13987 DocTransport A “Fax blocked from dialing phone number” error occurs if using a dialing rule defined to send on a specific channel and some channels are not active.

Fixed.

RF-14021 DocTransport A specific error message causes DocTransport to crash.

Fixed.

RF-14387 DocTransport Receiving large numbers of faxes through RightFax Connect may create duplicates.

Fixed.

RF-14401 DocTransport With Human Answered Fax enabled, RightFax plays the CNG tone only once, not honoring custom settings.

Fixed.

RF-13753 EDC

Configuration

Coversheets show incorrect

“From” user ID.

Fixed.

RF-13951 EDC

Configuration

After configuring RightFax XML Generator to use

“Specify A Template File” as the template method, the

“Use look up table” option is saved instead.

Fixed.

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Issue Name

RF-13487 EDC Services XEROX EIP allows the entry of blank recipients leading to abandoned faxes

Fixed.

RF-13229 Exchange Gateway

Email job does not convert if

<NoCover> is the only PCL command in the body of the email.

Fixed.

RF-14107 Exchange Gateway

Certain notifications are not available for editing in the custom messages tab.

All editable notifications are available at

HKLM\Software\RightFax\Gat eway\Gateway#.

Fixed.

RF-12776 Exchange Web Services

Control Panel applet does not open after initial configuration of EWS.

Fixed.

Adding an additional Exchange Gateway causes changes in the registry key from which EWS reads its setting.

In the EWS connector settings, you are prompted to select the appropriate Exchange Gateway.

Fax not sending if it was sent as a plain text email with an empty message body and an attachment via the EWS Connector.

Fixed.

EWS Connector errors when RemoteID field contains Invalid XML characters.

Fixed.

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Issue Name

Outbound faxing delays due to the EWS Connector not retrieving all waiting

messages when checking the mailbox.

Fixed.

Region and language format settings cause EWS

Connector to error with a DateTime error.

Fixed.

EWS on the RightFax server rejects the manual fax addressing format [fax:number].

Fixed.

Cannot set the EWS

connector’s pulling interval to that of the RightFax

Exchange Connector.

Fixed.

Changed

EWSThreadSleepTimeInminutes to be

EWSThreadSleepTimeInSeconds which is read in seconds and has a default of 30. Do not set to zero.

RF-13172 External Document Connector

HP OXPd Connector fails to scan on devices where OXPd is not native and was

installed manually.

Fixed.

RF-14134 Fax Reporter Billing_Detailed_BillingCode1 _BillingCode2.rpt does not show any data.

Fixed.

RF-13954 FaxServer The RTI Line in 200x100 faxes appears stretched.

Fixed.

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Issue Name

RF-14179 FaxServer Status checks for a non- existent fax cause Server Module to crash.

Fixed.

RF-14462 FaxServer The same file name is being used for multiple faxes, which can result in a loss of data and data being sent to the wrong recipient.

Fixed.

RF-12839 FaxUtil A superfluous logon prompt for eDocs appears after rebooting a workstation running RightFax Client and eDocs.

Fixed.

RF-14185 FaxUtil Some .tiff images interpreted as blank pages and deleted from the fax.

Fixed.

RF-14256 FaxUtil LDAP-configured phonebook entries truncated to 31 digits while 62 characters are allowed.

Fixed.

RF-14273 FaxUtil Performance issues when sorting the fax list by the Folder column or any other column thereafter.

Fixed.

RF-14353 FaxUtil The Assign Sender

Information window does not open when the keyboard shortcut is used.

Fixed.

RF-14412 FaxUtil Unable to print a page range of a multi-page fax.

Fixed.

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Issue Name

RF-14436 FaxUtil Unpublished phonebook entries viewable by other users.

Fixed.

RF-14472 FaxUtil When the Print button is used to print in fax viewer, FaxUtil attempts server-side printing, instead of printing to a local printer.

Added a registry key to control printing to a local printer.

REG_SZ HKCU\Software\

RightFax Client\FUW32\

ViewerPrintIcon

Server = Server side print.

Local = Local print.

The default is "Local"

RF-14492 FaxUtil With Russian regional settings, the day of the week appears incorrectly in the Date/Time column.

Fixed.

RF-14500 FaxUtil The list of Other Users shows some users with blank names if the list has more than twenty users.

Fixed.

RF-14242 FaxUtil FaxAge FaxServer

Fax images not deleted from the Image directory despite DeleteImagesOnPurge being set to do so.

Fixed.

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Issue Name

RF-14003 Installer Cannot uninstall RightFax Product Suite from the Control Panel if it was installed using a Silent Client Installation.

Fixed.

RF-14038 Konica Minolta (best) connector

Konica Minolta A4 devices do not function with the

iOption(best) connector

Fixed.

RF-12881 Notes Gateway All jobs are processed even those that should be rejected and the first 3 characters are stripped.

Fixed.

RF-13339 Notes Gateway Users whose Notes ID contains diacritical characters cannot send faxes through Lotus Notes.

Fixed.

RF-14098 Notes Gateway HTML files with images are not converted properly when submitted from Notes using Midas.

Fixed.

RF-13970 Production Server When broadcast faxing using the integration module, faxes are delayed with a send time that is the current server time.

Fixed.

RF-11434 Remoting API Memory leak occurs when using RicohDIB with more than 30 devices.

Fixed.

RF-13962 SAP Module SAP Gateway never goes to a "Stopped" status after failing to connect to SAP.

Fixed.

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Issue Name

RF-13555 Server Module Notifications are sent for failed faxes although only

"Fax is Successfully Sent” is selected.

Fixed.

RF-14245 Server Module Automatic inbound printing fails if inbound routing is set to Network Directory, and OCR is enabled.

Fixed.

RF-13641 Server-side application conversion

When a deserializing error is encountered all other

conversions do not get attempted.

Fixed.

RF-14380 Server-side application conversion

Html files convert differently with PhantomJS and FireFox.

Fixed.

RF-13946 SMTP Integration When using SMTP gateway connected to Office365, inbound routing for SMTP stops processing if it receives a job with bad route info.

Fixed.

RF-13992 SMTP Integration Cannot set the polling interval for SMTP gateway.

Fixed.

RF-14482 SMTP Integration Securemailcmd.exe does not close down when connectivity is lost, causing problems with delivery of inbound faxes and fax notifications.

Fixed.

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Issue Name

RF-14550 SMTP Integration Notification about failed fax not sent to sending email address if the address is not associated with a RightFax user.

Fixed.

RF-13986 Web Client International settings for date and time are not honored.

Fixed.

RF-14194 Web Client Unable to enter an email address of more than 31 characters when creating a fax.

Fixed.

RF-14216 Web Client After a fax is sent, an incorrect status of

“Information incomplete”

appears instead of “Initial Processg,” Scheduled to be sent,” or “Sending.”

Fixed.

RF-13346 WebUtil Rotating multiple pages in a fax, causes the first rotated page to overwrite all other rotated pages when saved.

Fixed.

RF-13582 WebUtil Diacritical characters appear in the Comments box as HTML code, such as &#195.

Fixed.

RF-13988 WebUtil After the first page, all remaining pages of the Library Documents list are blank.

Fixed.

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Issue Name

RF-14144 WebUtil Sorting is not maintained when moving from page to page in the fax list.

Fixed.

RF-14175 WebUtil Can address a fax to an email address when

eTransport is not configured.

Fixed.

RF-14297 WebUtil Creating a Library Document Generates the "Missing the DataColumn 'reserved'."

Fixed.

RF-14368 WebUtil Phonebook item count does not change to reflect new values when a new search is performed.

Fixed.

RF-13017 WorkServer Poor PCL conversion quality after upgrading from

MessageManager.

Fixed.

RF-13998 WorkServer TMP files not cleaned up after failed conversion and then merged with new faxes.

Fixed.

RF-14045 WorkServer Poor PDF quality because postscript file is converted to tiff before being converted to PDF.

Fixed.

RF-14485 WorkServer Unexpected results when converting text files submitted through HPFAX.

Fixed.

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6 Contact Information

OpenText Corporation 275 Frank Tompa Drive Waterloo, Ontario Canada, N2L 0A1

Support: https://support.opentext.com

Knowledge Center: https://knowledge.opentext.com

For more information, visit www.opentext.com

OpenText RightFax Release Notes