Contract Award Notification - Revised

NEW YORK STATE

OFFICE OF GENERAL SERVICES PROCUREMENT SERVICES GROUP

38th Floor - Corning Tower Building Empire State Plaza

Albany, New York 12242

Contract Award Notification - Revised 04-18-06

Title:

Group 77015 Internet Access

Award Number:

4395 (Replaces S960250)

Contract Period:

May 15, 2001 to May 14, 2006

April 13, 2000

Date of Issue:

May-15-2001

Specification Reference:

As specified in the RFP

Address Inquiries To:

All State Agencies Non-State Agencies

Phone:

Fax:

E-mail:

Benjamin Bietka 518 474-3822 518 486-6867

[email protected]

Contact Phone:

Fax:

E-mail:

Customer Services 518-474-6717 518-474-2437

[email protected]

Description

This award is for Internet access comprised of both dedicated service for larger system connectivity and dial-up service, either 7 digit or 800 number access. Peripheral services include managed dedicated service, support, training, and web hosting (server storage). AT&T has agreed to extend the terms of this contract to certain non-profit colleges, universities and other organizations as provided for in the Education Law, Transportation Law, State Finance Law, Not-for-Profit Corporation Law, Chapter 741 of the Laws of 1985 and as amended by Chapter 90 of the Laws of 1992, and certain charitable organizations.

PR# 11144T

Group 77015 Contract Award Notification Page 2 Award 4395 Internet Access

TABLE OF CONTENTS

PAGE

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PROCUREMENT INSTRUCTIONS 4

DEDICATED SERVICE 4

DIAL-UP SERVICE 4

PAYMENTS 4

METHOD OF PAYMENT 5

R

DEDICATED AND DIAL-UP SERVICES 5

AGGREGATE VOLUME DISCOUNTS 11

STATE AND/OR FEDERAL SURCHARGES 11

RATES FOR TRAVEL COSTS 11

DOWNSTREAM AFFILIATES 11

F

F

T

C

GENERAL CONSIDERATIONS 17

LETTER OF CREDIT/DAMAGES 19

DELIVERY 19

REPORTS AND RECORDS 20

AUTHORIZED USERS SATISFACTION SURVEY 20

A

B R

G

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AT&T I

S

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F

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P

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CONTRACT # CONTRACTOR & ADDRESS TELEPHONE # FED. ID. #

PS57455 Timothy Johnson

AT&T

65 Wolf Road

Albany, New York 12205

518-437-3201 E-mail:

[email protected]

13-4924710

AT&T is pleased to announce an alliance agent sales partnership with Guardian Communications Group, Syracuse, NY, who is authorized by AT&T to sell Internet Services from this contract.

Cash Discount, If Shown, Should be Given Special Attention.

INVOICES MUST BE SENT DIRECTLY TO THE ORDERING AGENCY FOR PAYMENT.

AGENCIES SHOULD NOTIFY THE PROCUREMENT SERVICES GROUP PROMPTLY IF THE CONTRACTOR FAILS TO MEET THE DELIVERY TERMS OF THIS CONTRACT. DELIVERED ITEMS WHICH DO NOT COMPLY WITH THE SPECIFICATIONS OR ARE OTHERWISE UNSATISFACTORY TO THE AGENCY SHOULD ALSO BE REPORTED TO THE PROCUREMENT SERVICES GROUP.

NOTE TO AGENCY:

The letters SB listed under the Contract Number indicate the contractor is a small business.

Additionally, the letters MBE and WBE indicate the contractor is a Minority-owned Business Enterprise and/or Woman-owned Business Enterprise, respectively.

NOTE TO ALL CONTRACT USERS:

The terms and conditions of the solicitation which apply to the award appear at the end of this document. We strongly advise all contract users to familiarize themselves with all terms and conditions before issuing a purchase order.

SCOPE AND TERM

The New York State Office of General Services has issued a contract to a qualified Tier 1 (National Backbone Provider) Internet Service Provider (ISP) to provide Internet access throughout New York State for a period of three (3) years with two (2) one year renewals. The contract provides both dedicated and dial-up access with the following peripheral and optional services: Network Operations Center (NOC);

Managed Internet; technical support; training; server storage and "shrink wrap" firewall; network news feed; reports; and more. The contracts do not provide home page, web page or customized firewall development.

HOW TO USE THIS CONTRACT

Complete the form located near the end of this Award and contact AT&T at the number located on page 3. The Authorized User and Contractor should agree on an installation date (see Delivery in the Terms and Conditions section of this Award).

DIAL-UP SERVICE

There are two methods used for access to the Internet via dial-up.

• The first is via seven digit dialing. From the premise of the Authorized User, access the Internet by dialing only a local seven digit number.

• The second is via "800" number service. From the premise of the Authorized User, access the Internet by dialing a ten digit 800-toll free number. The Contractors charge the User for each minute or increment of line use.

Authorized Users should follow these steps in procuring dial-up Internet service.

Step1. Contact AT&T at the number provide on page 3 of this Award and determine if AT&T provides seven digit dialing to access their dial-up service. If AT&T is unable to provide seven digit access to the Internet, it may be advantageous to go off contract and contact a local Internet provider for dial-up access rather than pay for 800 Number access which is usually more costly.

Step 2. If Authorized User is not satisfied that a local provider can meet its needs, contact AT&T again to request 800 Number dial-up access. AT&T has agreed to charge the OGS centralized contract rate for 800 Number Service.

PAYMENTS

AT&T has agreed that annual prepayment for services will be available only with an additional 5%

discount.

Payment for services or products received by Authorized Users shall be the sole, individual responsibility of the Authorized User. Authorized Users may participate in accordance with the terms and conditions set forth herein, and may directly authorize payment by the issuance of a purchase order. The issuance of a purchase order shall reference the appropriate contract number.

Contractor shall bill each Authorized User in accordance with the then-applicable pricing set forth in

the Contract and include adjustments. Each Authorized User shall make separate application for services and is responsible for payment for those services, subject to legislative appropriations.

The Office of General Services is the lead agency in awarding this contract and assumes no liability for payment for any services rendered by Contractor under the contract, except as OGS may itself subscribe to use Contractor's services under these contracts, in which case it shall be liable directly for such use, subject to legislative appropriations.

METHOD OF PAYMENT

After the request from the Authorized User has been successfully connected, the Contractor will submit an invoice for the service installed from the Purchase Order. If the invoice is issued before successful installation of Product, it is the Authorized User’s responsibility to write a letter to the Contractor stipulating the requirement for the action to take place prior to invoicing. This will "stop the clock" for the application of State Finance Law Article XI-A, item 15. After the installation, all necessary Authorized User, OSC, etc. documents must be processed for payment to be made to the Contractor.

The invoice will contain the Contract ID number, the name of the Authorized User, the location where service was installed or provisioned, and, if applicable, either in its body or as an attachment, will contain a copy of the report itemizing the Service and Products provided.

RATES

For all rates given below, the local loop (connectivity between the Contractor and the Authorized User) is not included in the contract(s) or costs listed. AT&T has agreed to order the implementation and ongoing performance of all dedicated circuits and/or facilities used including the ISP’s ordering process as it will relate to the Authorized Users’ process. This includes acting as the Authorized User’s representative in coordinating the provisioning of service via the local exchange company or other access provider as required. Authorized Users may use their own competitively procured contracts or the OGS Local Loop Access contract, Group 77011, Award S970431, or a replacement contract when Local Loop Access is re-bid or procure the local loop based on discretionary purchasing. This award can't be used to subscribe to the local loop from the Contractor other than as a discretionary purchase billed separately.

AT&T Contact and Ordering Information

Sales Contacts

Timothy J. Johnson Sheila Gibson

Voice: 518-437-3201 Voice: 518-437-3234 Fax: 518-437-3245 Fax: 518-437-3245 Email: [email protected] [email protected]

Management Team

Laura Edlund

Client Business Manager Voice: 518-437-3286 Fax: 518-437-3345

Email:

[email protected]

Dedicated Internet Support 888-613- 6330

Prompts-

1) Network Availability 2) Tech Support

3) Change Request 4) Provision Questions 5) Billing Inquires

Customer Care-

ƒ

MIS Customer Care Web Site

Techincal Support related pages on MIS Customer Care website include FAQs, Service Request Forms, Useful Links, and Network Status.

Escalations:

1. Failure to Respond: When someone fails to respond to a problem, question or issue within an appropriate time frame, then it is

appropriate to escalate the problem to seek resolution.

2. Unacceptable Response: When the response to a question, problem or issue is unacceptable or inadequate, then it is appropriate to escalate the problem.

In general, problems are most effectively resolved at the lowest possible level. If the problem cannot be resolved at a particular level, then an

escalation should be made to the next appropriate

level.

SEVERITY TITLE EXPLANATION STATUS

INTERVA L

ESCALATION INTERVAL

MANAGEMENT LEVEL

Technica l

Support LEVEL 0 Ticket

AT&T Network Access Router Outage

Catastrophic Failure

It is to be used for problems involving an MIS network failure.

Customer s must call in

to obtain updated

status on major outages*

Immediate Immediate Immediate 2^nd Hour

Team Leader

**

General Mgr.

Division Mgr.

Director

Technica l

Support LEVEL 1 Ticket

Single Site Down / Service Degradation of Multiple Sites

It is to be used for problems where a part of an organization or

department is unable to use a MIS Offering or an Application dependent on a MIS Offering.

Pro- actively provided

every hour

Immediate Immediate 2^nd Hour 4^th Hour 6^th Hour

>24 Hour

Engineer or Specialist Team Leader

**

General Mgr.

Division Mgr.

Director Technica

l

Support LEVEL 2 Ticket

Service

Degradation - Single Site

It is to be used for problems where a part of an organization or

department has limited use of a server or system application failure, preventing or inhibiting the MIS Offering from accomplishing the task for which it was

designed.

Pro- actively provided every 2

hours

Immediate 2^nd Hour 4^th Hour 6^th Hour 8^th Hour

>24 hours

Agent Specialist Team Leader

**

General Manager Division

Mgr.

Director

LifeCycl e LEVEL 3 Ticket

Life-Cycle Provisioning Informational Release Coverage M-F 8am-8pm EST

It is to be used for problems causing low impact to the business functions and

customer(s), or the

customer has already been given a workaround or partial solution. Life Cycle Requests: Packet Filtering, etc.

Varies dependin g on request

MIS/VPN Change Requests Manager

Or

[email protected]

*Real time network status may be accessed anytime on our website at https://mis-

att.bus.att.com/si/mns.html or by calling 888-613-6330 prompt #1. Upon review press zero to reach a technical engineer.

Repair times isolated to Local Exchange Company may experience longer durations as dispatches maybe involved.

**NOTE:FOR THE INITIAL CONTACT WITH A MANAGER, PLEASE CALL 888-613-6330; PROMPT 2, ASKING TO SPEAK WITH THE ASSIGNED DUTY MANAGER.

RELATED IP SERVICES SUPPORT AND QUICK REFERENCE GUIDE

Description Coverag

e

Contact Information Scheduled

Maintenances

For questions regarding

notifications of planned work.

Scheduled Upgrades and Improvements to our Network

M-F 8am-4pm

EST

Scheduled Maintenance Mgr.

Or

[email protected] RFO/Post

Mortem Reason For Outage Document

Explanation of service impairment Response time is 3 business days.

(LEC RFO, historical or multiple tickets might take up to 7

business days)

M-F 8am-5pm

EST

RFO Team Manager Or

RM-

[email protected] Billing Billing Issues or SLA Credit

Requests.

Response time varies depending on request

M-F 8am-5pm

EST

1-800-235-7524 Or

[email protected]

Business Direct

Customer support website IP Services Usage Reports, DNS administration, scheduled maintenances and impairment postings.

1-800-221-0000 (password

resets)

https://www.businessdirec t.att.com/portal/index.js

p Public

Relations

Media Questions regarding AT&T related services or events

http://www.att.com/contac t/media_contacts.html

Dedicated IP Trouble Reporting/Escalation Contacts

Title Function Name Office Number Cell Phone

Main Trouble Reporting Number

Engineers 888-613-6330 prompt 2 International Direct

Dial Numbers associated main

number

Technical Support

LifeCycle Support

732-885-2581 732-885-2586

Supporting Managers- Rotational Responsibility

732-371-4205

and 732-371- 1771 Team Leader - 2^nd

level

MIS Technical Support

Robert Klein robertklein@att

.com

732-844-5099

Team Leader - 2^nd level

MIS Technical Support

Michael Confessore mconfessore@att

.com

732-844-5086

Team Leader - 2^nd level

MIS Technical Support

Leon Harris [email protected]

m

732-885-7535

Team Leader- 2^nd level

MIS Technical Support

Joan Carpinello jcarpinello@att

.com

732-844-5083

Team Leader - 2^nd level

VPN/Concert/

MIS Technical Support

Chris Nallin [email protected]

732-885-7587

Team Leader - 2^nd level

MIS/VPN Change Requests

Phil Schrader [email protected]

om

732-844-5111

Team Leader - 2^nd level

MIS/VPN Change Requests

Vanessa Sweeting [email protected]

om

732-885-7608

Team Leader – 2^nd level

IP Tier 2 &

Event Management

Elycia Norton [email protected]

732-885-7591

Team Leader – 2^nd level

Scheduled Maintenance

Manager

Peter Wilson peterwilson@att

.com

732-885-7642

Team Leader - 2^nd level

RFO Team Manager

Celeste Carrasco [email protected]

732-885-7437

Solutions Manager

Router Support

Router Management Support-RMC

Ihab Youssef [email protected]

m

732-844-5081

General Manager -

3^rd level IP Technical Support

Chuck Dunleavy cedunleavy@att.

com

732-885-7580 732-310-4162

Director - 5^th level

IP Support Laurie Hay [email protected]

908-234-5520

Dial- Business Internet Dial Support

Business Internet Service - dial up access 1-800-727-2222

Prompt 4 then the following prompt;

• Least cost dial #

• Passport Assistance

• All other questions

http://globalnetwork.support.att.com

Encrypted access to web tools and reports

Escalation ask for First Level escalation and Tier II Manager on duty

WEB site Support

Enterprise dedicated Web Hosting

Web Hosting Support 1-800-876-2373

Web Hosting Network Operation Center Escalation List

Level Title/Role Name Office Mobile Pager Fax Email

1

Supervisors AT&T ENS Network Operations

On-Shift Supervisors 24/7

888 288 7455 (Ask for on-duty NOC Supervisor)

Via NOC

Via NOC

858 450 9453

[email protected]

2

Manager, AT&T ENS Network Operations Tier 1

Eric

Baldomero 858 812 3978

Via NOC

Via NOC

858 450 9453

[email protected]

3

Division Manager, AT&T ENS Network

Pamela Steinert

732 392

4285 Via

NOC Via NOC

732 392 3660

[email protected]

Operations Tier 1

4 Network VP

AT&T ANS Kevin Lynch Via Pamela

Steinert Via

NOC Via NOC

908 532 1413

[email protected]

Digital Subscriber Line-(DSL) Support

Digital Subscriber Line-(DSL) 1-877-

937-5288

For DSL questions about:

• your statement

• payment arrangements

contact the Billing Team at 1-800-235-7524

Billing Inquiry hours: 8 AM - 8 PM (ET), Monday - Friday

E-Mail Inquiries For questions about:

• your AT&T Business Internet Mail (BIM) account

• making changes to your existing AT&T E-Mail Service

contact the AT&T DSL Customer Care Team at 1-877-XDSL-ATT (1-877-937-5288) Technical Support hours: 24 hours a day, 7 days a week

Service Changes For questions about:

• making changes to your AT&T DSL service options

• registering additional domain names

• modifying existing DNS records

• requesting additional IP addresses

• cancelling/disconnecting your AT&T DSL service

contact the AT&T DSL Customer Care Team at 1-877-XDSL-ATT (1-877-937-5288) Technical Support hours: 24 hours a day, 7 days a week

DSL Technical Support Inquiries For questions about:

• an out-of-service line

• problems sending/receiving traffic

contact the AT&T DSL Customer Care Team at 1-877-XDSL-ATT (1-877-937-5288) Technical Support hours: 24 hours a day, 7 days a week

BILLING

Direct all Billing issues and Switched Orders to above Customer Care Center, see below for Managers, Supervisors and Customer Care & Service Specialists handling NYS Orders.

ALL DEDICATED T-1 ORDERS: Call your AT&T Sales Executive and submit T-1 order form under the forms section.

Billing Manager Area Manager

Beverly Young Peggy Wong

Voice: 315-668-2592 Voice: 518-437-3224

Fax: 315-668-2597 Fax: 518-437-3350

Email: [email protected] Email: [email protected]

Customer Care Team:

Data Ordering Data Billing

Timothy Johnson Beverly Young

Voice: 518-437-3201 Voice: 315-668-2592

Email: [email protected] Email: [email protected]

Standard Maintenance Escalation Contacts

Voice: 888-342-5697 prompt 2 Data: 877-288-3499 Level Contact Number

1-3 Service Reliability Management Team 866-305-5164 (24X7)

(Pooled resources to focus on resolution)out pages if goes to audix 4 Service Reliability Manager

Jack Nevel 8am - 5pm 214-565-3780 (out pages) Linda Brewer 3pm - 12am CT 313-983-5103 (out pages) Amy Beers 12am - 8am CT 214-565-3782 (out pages) After Hours (Weekend) 314-658-1691 (out pages)

5 Doris Cobb 214-565-3500

Maintenance Service Director

After Hours 214-421-6008(out pages)

6 Paula Day Caldwell 214-565-3800

Maintenance Service Vice President

After Hours 214-565-3855 (out pages)

7 Robin Bienfait 908-234-3862

Network Vice President

DEDICATED AND DIAL-UP INTERNET SERVICES

Fixed Bandwidth

Base Monthly Recurring Cost

(no CPE)

Installation Cost (Tele-Install)

Base Monthly Recurring Cost

(includes CPE

& management) Installation Cost (On-Site)

DEDICATED ACCESS

56K $ 117 no charge $ 167 no charge 128K $ 145 no charge $ 195 no charge 256K $ 186 no charge $ 236 no charge 384K $ 226 no charge $ 276 no charge 512K $ 267 no charge $ 317 no charge 768K $ 348 no charge $ 398 no charge 1024K $ 348 no charge $ 398 no charge T1 $ 445 no charge $ 495 no charge 3 MBPS $ 809 no charge $ 1,059 no charge 4.5 MBPS $ 1,047 no charge $ 1,297 no charge 6 MBPS $ 1,190 no charge $ 1,440 no charge 10M $ 1,764 no charge $ 2,004 no charge 15M $ 2,364 no charge $ 2,604 no charge 20M $ 2,964 no charge $ 3,204 no charge 25M $ 3,576 no charge $ 3,816 no charge 30M $ 3,828 no charge $ 4,048 no charge 35M $ 4,389 no charge $ 4,609 no charge 40M $ 4,939 no charge $ 5,159 no charge DS-3 $ 5,250 no charge $ 5,460 no charge OC-3 $ 17,088 case by case $ 17,328 case by case

Authorized Users requiring INTERNET DEDICATED ACCESS connectivity through the Metropolitan Area Network (MAN) in the Albany area should contact their OGS Division of Telecommunications Account Executive, or, if you do not know your Account Executive, call 518-402-5000

Options

Additional Primary DNS $100 Additional Secondary DNS $100

Outbound Mail Relay $100/domain

Burstable Bandwidth

Base Monthly Recurring Cost (no CPE)

Installation Cost (Tele-Install)

Base Monthly Recurring Cost (includes CPE

& management) Installation Cost (On-Site)

DEDICATED ACCESS

DS-3 facility

Up to 6 Mbps $ 1,452 no charge $ 1,572 no charge 6.01 to 7.5 Mbps $ 1,716 no charge $ 1,956 no charge 7.51 to 9.0 Mbps $ 1,980 no charge $ 2,220 no charge 9.01 to 10.5 Mbps $ 2,196 no charge $ 2,436 no charge 10.51 to 12.0 Mbps $ 2,412 no charge $ 2,652 no charge 12.01 to 13.5 Mbps $ 2,628 no charge $ 2,868 no charge 13.51 to 15.0 Mbps $ 2,844 no charge $ 3,084 no charge 15.01 to 16.5 Mbps $ 3,024 no charge $ 3,264 no charge 16.51 to 18.0 Mbps $ 3,204 no charge $ 3,444 no charge 18.01 to 19.5 Mbps $ 3,384 no charge $ 3,624 no charge 19.51 to 21.0 Mbps $ 3,564 no charge $ 3,804 no charge 21.01 to 45.0 Mbps $ 6,311 no charge $ 6,521 no charge

OC-3 facility

Up to 35 Mbps $ 5,748 case by case $ 5,988 case by case 35.01 to 45 Mbps $ 7,212 case by case $ 7,452 case by case 45.01 to 55 Mbps $ 8,412 case by case $ 8,652 case by case 55.01 to 65 Mbps $ 9,624 case by case $ 9,864 case by case 65.01 to 75 Mbps $ 10,836 case by case $ 11,076 case by case 75.01 to 85 Mbps $ 12,048 case by case $ 12,288 case by case 85.01 to 100 Mbps $ 13,860 case by case $ 14,100 case by case 100.01 to 125 Mbps $ 16,884 case by case $ 17,124 case by case 125.01 to 155 Mbps $ 20,508 case by case $ 20,748 case by case

MIS Access Redundancy Options (MARO)

Backbone Node Redundancy NYS Contract pricing applies to each dedicated link; additional charges apply for Private Line access for the redundant link:

$500 per T1 link; $5,000 per T3 link;

ICB for OCX.

CPE Redundant Configuration $250 per T1; $850 per NxT1; $1500 per T3 or OC3; Other OCX on a case by case basis Outbound Load Balancers (2)

(for Dual Managed Customer Routers)

$350

Multiprotocol Label Switching - (MPLS)

This service requires Managed Internet Service (MIS)

Multiprotocol Label Switching (MPLS) Private Network Transport (PNT) is a network-based IP VPN solution based on MPLS, which provides an inherent security level over the AT&T IP backbone. It is implemented based on IETF RFC 2547, a IP VPN technology which separates VPN traffic from all other traffic by provisioning separate routing tables in network edge routers. You are assigned a unique VPN ID (label) during provisioning, which is added to your data packets as they enter the AT&T IP backbone. These labels are removed as the data packets reach their predetermined destination so that the router at the end destination may read the data.

MIS Port Premium Charge Monthly Fee

Fractional T1 – T1 Speeds $100

T3 up to 15MB Port Premium $500

T3 over 15 MB Port Premium $1,000

OC-3 Port Premium $2,500

OC-12 Port Premium $5,000

OC-48 Port Premium $10,000

Managed Internet Service - Class of Service

Class of Service option of Managed Internet Service allows customers to prioritize their traffic based upon the type of traffic or application. This option is available via Private Line access (Full T1 and Full/Fractional T3 only) to MIS customers that lease their CPE from AT&T. It is not available with MIS Access Redundancy Options.

CLASS OF SERVICE Feature for MIS with router

Option Monthly Fee

Class of Service 1.5 Mbps $144

Class of Service 10 Mbps $528

Class of Service 15 Mbps $688

Class of Service 20 Mbps $848

Class of Service 25 Mbps $1,008

Class of Service 30 Mbps $1,168

Class of Service 35 Mbps $1,344

Class of Service 40 Mbps $1,504

Class of Service 45 Mbps $1,760

Managed Internet Service - VoIP (Voice over IP)

Price

VoIP One-time Setup Fee $0

Monthly Fee per Active CPE Voice Channel - $120

Authorized Users requiring INTERNET DEDICATED ACCESS

connectivity through the Metropolitan Area Network (MAN) in the Albany

area should contact their OGS Division of Telecommunications Account

Executive, or, if you do not know your Account Executive, call 518-402-

5000.

SUPPORT SERVICES PRICING

Professional Services IP Consulting and Training

Description Hourly Labor Rate

AT&T Partner $ 375.00

AT&T Senior Manager $ 285.00

AT&T Manager $ 250.00

AT&T Senior Associate $ 195.00 AT&T Associate $ 150.00

AT&T Enterprise Hosting:

AT&T’s Enterprise Hosting Services is a continuum of hosting and management capabilities that will provide NYS Authorized Users with a scalable, reliable, and flexible infrastructure for running their e-government applications.

Based on customer requirements, AT&T will propose a configuration made up of the following AT&T Enterprise Hosting services. Prices and schedules are based upon the specific configuration quoted and subject to change if the configuration changes or as options are added. Please contact your AT&T representative, Karen Prescott, 518-346-9353 for engineering design and pricing support. NYS Authorized Users will receive a 25% discount on items below with these exceptions:

Non Recurring Charges (One Time)*

Monthly Recurring Charges for

Leased Servers*

Managed Data Base Services*

Managed Cluster Bundles*

* No discount applied to this item NRC = Non Recurring Charge

MRC = Monthly Recurring Charge

Bandwidth NRC MRC

1Mbps on Fast Ethernet N/A $575

3Mbps on Fast Ethernet N/A 540

5Mbps on Fast Ethernet N/A 515

10Mbps on Fast Ethernet N/A 490

15Mbps on Fast Ethernet N/A 465

45Mbps on Fast Ethernet N/A 435

75Mbps on Fast Ethernet N/A 425

100Mbps on Fast Ethernet N/A 415

Passive 1Mbps Fast Ethernet N/A 125

Server Management – Leased Servers NRC MRC

Please see Hardware Matrix. Cost is per server and may receive ICB discount. 1,200 2,000

Managed Services NRC MRC

Managed Data Base Services Sun E220 Low - End 15,000 5,500

Managed Data Base Services Sun E420 Mid - Level 35,000 9,500

Database Cluster Bundle UNIX, Oracle E220R 35,000 9,000

Database Cluster Bundle UNIX, Oracle E420R 55,000 15,000

Database Cluster Bundle UNIX, Oracle E4500 110,000 28,000

Database Cluster MS-SQL with Compaq Low End DL380 15,000 3,000 Database Cluster MS-SQL with Compaq Mid Level DL580 25,000 4,000 Database Cluster MS-SQL with Compaq High End DL580 35,000 5,000

Managed Load Balancing Service 8 Port Switch 1,000 1000

Managed Load Balancing Service 16 Port Switch 1,500 1,500

Managed Load Balancing Service 24 Port Switch 2,000 2,000

Managed Load Balancing Service Management N/A 1,000

Managed Firewall Service H/A Firewall Option 1 Nokia 330 – 24 IP Licenses 2,000 2,100 Managed Firewall Service H/A Firewall Option 1 Nokia 440 – 24 IP Licenses 6,700 3,500 Managed Firewall Service H/A Firewall Option 1 Nokia 530 – 24 IP Licenses 9,100 5,800 Managed Firewall Service Single Firewall Cisco PIX 515 1,950 1,890 Managed Firewall Service Single Firewall Cisco PIX 525 5,650 3,730

Firewall Reporting (per monitored firewall) 500 425

Network Based Intrusion Detection Service – Network Based 2,800 1,400 Network Based Intrusion Detection Service – Host Based (per host) 500 425

Managed Cisco 2950 12 10/100 FE Switch 500 180

Managed Cisco 3750 24 10/100 FE Switch- TBR & iGems management switch 0 297

Global Load Balancing Service using iDNS 170 143

AT&T Advanced Managed Reverse Proxy 2000 810

AT&T Advanced Managed HTTP Server 2000 810

AT&T Advanced Managed Websphere Application Server 2000 2400 AT&T Advanced Managed HMC- LPAR Management Console 2000 810

AT&T MSS Managed FW Service- Cisco PIX 515E-R 2100 1695

AT&T MSS Network Based intrusion Detection 3500 1810

AT&T MSS Host Based Intrusion Detection 790 416

AT&T Managed Router Cisco 2651 (doesn’t include cost of Router) 350 248

Additional Power NRC MRC

A=208V 20Amp Active Circuit 1000 800

B=208V 20Amp Passive Circuit 1000 0

Additional Services NRC MRC

Token Authentication 70 45

Managed Virtual Private Network – Managed Single Firewall 1,000 500 Tape Backup and Restore – Monthly Minimum Usage Fee (no discount applied) 1,100 500

Backend Connectivity NRC MRC

POTS line 150 25

Private Line 150 500

Intelligent Content Distribution Service

ICDS is a usage-based service, with no minimum monthly service commitment. For the web site acceleration and large file download features, there are two billing options: the Flow Pricing Plan and the Volume Pricing Plan. Each plan is meant to reflect the individual customer’s intended use of the service.

Billing is based on traffic served through all ICDS servers. This includes all communications between ICDS and end-users as well as ICDS and the web site’s origin servers. This includes, for example, requests for content from end-users, content downloads to end-users, content uploads and refreshes between ICDS servers and customer’s origin servers. Traffic measured for billing is derived from logs or SNMP data at the network IP (Internet Protocol) level.

The Flow Pricing Plan

The amount billed is determined by first measuring traffic every five minutes. The total Mb

(Megabits) flowing through those five minutes is then averaged to a single Mbps (Megabit per second) value. Every Mbps value taken for the billing period is then averaged. The values are sorted from highest to lowest. The highest 5% are ignored. Based on a 95^th percentile, the highest remaining value is then considered the flow rate for the month.

Volume Pricing Plan

At the end of a billing cycle, the entire amount of traffic served through all ICDS servers is measured and billed in Gigabytes (GB).

Flow Rate Prices

Mbps Used Discount $/Mbps 0 to 10 0% $1,200 10.1 to 45 35% $ 780 45.1 to 100 45% $ 660 100+ 50% $ 600

Volume Rate Prices

GB Used Discount $/GB 0 to 200 0% $ 20 201 to 1500 20% $ 16 1501 to 2500 30% $ 14 12501 to 5000 40% $ 12 5001+ 50% $10

MANAGED FIREWALL - SERVER BASED

Install Monthly

$ waived $ 2,425.00

URL SCREENING (WEB SENSE)

Managed Firewall URL Screening 100 User $ 350.00 $ 100.00 Managed Firewall URL Screening 500 User $ 350.00 $ 350.00 Managed Firewall URL Screening 1000 User $ 350.00 $ 500.00 Managed Firewall URL Screening 3000 User $ 350.00 $ 900.00 Managed Firewall URL Screening 5000 User $ 350.00 $ 1,250.00 Customer Managed and provided software $ 500.00

100 Mb Ethernet Support

Managed Firewall 100M Ethernet $ 1,000.00 $ 1,000.00

Managed Firewall – Server Based offer has been enhanced to now include a one-time VPN software fee option.

Optional Features Pricing

Firewall Support for Remote User VPN (SecuRemote)

Managed Firewall Remote User VPN $1000.00 $0

CUSTOMER PROVIDED STRONG AUTHENTICATION SERVER

Managed Firewall Strong Auth. Support $ 250.00 $ 50.00 Support for DMZ (Dual Homed Configuration) $ - $ 500.00 Unprotected DMZ (Secure View) $ 200.00

Install Monthly

SUPPORT FOR EXTRANET ON FIREWALL (TRIPLE HOMED CONF)

Managed Firewall Extranet Support $ 500.00 $ 750.00

REPORTING

Managed Firewall Reporting; Personal $ 200.00 $ 125.00 Managed Firewall Reporting; Professional $ 200.00 $ 350.00 Managed Firewall Reporting; Enterprise $ 200.00 $ 600.00

ON-SITE MAINTENANCE/SERVICE LEVEL RESPONSE TIME OPTIONS Maintenance/Service Level Response Time

Monthly 5 days/week, 8 hours/day, Next Business Day standard

5 days/week, 8 hours/day, 4 Business Hours $ 150.00 7 days/week. 8 hours/day Next Business Day $ 300.00 7 days/week, 24 hours/day, 4 Hours $ 500.00

AT&T MANAGED FIREWALL-ROUTER BASED

Monthly

$ 200.00

MANAGED INTRUSION DETECTION SERVICE

Monthly

10 M Ethernet $ 2,700.00

100 M Ethernet $ 3,200.00

INTERNET PROTECT SERVICE FOR UP TO 10,000 USERS Monthly Recurring Charges - Internet Protect Service $15,000.00

Non-Recurring Changes-Firewall None

Statewide use orderable through CSCIC

Digital Subscriber Line (DSL)

LIST NYS Rate

Bandwidth (Downstream/Upstream) Technology Multi-User 40% discount

144/144 Kbps IDSL $149.95 $89.97

192/192 Kbps SDSL $149.95 $89.97

384/384 Kbps SDSL $199.95 $119.97

768/768 Kbps SDSL $269.95 $161.97

1.1/1.1 Mbps SDSL $349.95 $209.97

1.5/1.5 Mbps SDSL $399.95 $239.97

Installation charges are waived.

Options and Features Charges

Managed Option (AT&T provides equipment) $ 40 Monthly (Multi- user)

Domain Name Hosting* (Primary DNS only) $ 15 Monthly

DNS Setup $ 25 one time charge

additional E-Mail Boxes (5 free) $ 5 monthly per mail box

Field Technician Dispatch with customer provided equipment

$100 one time charge

DIAL-UP SERVICES

Note: Help Desk support was a requirement of the Request For Proposals.

AT&T Business Internet Service – Dial Up

WITH AT&T TIER 1 HELP DESK SUPPORT

28.8K and 56K DIAL UP

Monthly Charge for Plan

Install Per User ID 150 hours $ 16.95 no charge 50 hours $ 13.20 no charge

10 hours $ 8.30 no charge Overage rate for all plans, per

hour $ 0.99

DIAL-UP 800 NUMBER ACCESS

800 access per hour

in increments of .010 hour (or 36 seconds), per increment

$ 4.00 $ .04

WITHOUT AT&T TIER 1 HELP DESK SUPPORT

28.8K and 56K DIAL UP

Monthly Charge for Plan

Install Per User ID 150 hours $ 14.95 no charge

50 hours $ 11.70 no charge 10 hours $ 7.55 no charge Overage rate for all plans, per

hour $ 0.99

DIAL-UP 800 NUMBER ACCESS

800 access per hour

in increments of .010 hour (or 36 seconds), per increment

$ 4.00 $ .04

ISDN RATES (150 HOURS)

Monthly Charge for Plan

Install Per User ID (1) BRI 64K $ 29.95 no charge (2) BRI 128K $ 39.95

Overage rate $ 1.50

BILLING EXTRACT (REPORTS)

via FTP via Cartridge Tape via CD Monthly $ 318 $ 318 $ 550 One-Time $ 250 $ 250 $ 250

AGGREGATE VOLUME DISCOUNTS

AT&T has not offered aggregate volume discounts stating that they are instead offering their best rates on implementation of the contract.

STATE AND/OR FEDERAL SURCHARGES AND FEES

There is no Universal Service Fee applied to AT&T Internet Services.

RATES FOR TRAVEL COSTS

All rates include travel time and costs incurred for travel to the site, if required. The contract is for statewide coverage, therefore, the Contractor’s rates include all travel and costs associated with accessing the installation site.

DOWNSTREAM AFFILIATES

AT&T does not charge for "Downstream Affiliates" where the connectivity provided by Authorized Users is for government to government facilities. For example, a State Agency is required by law to provide information or services to a specific group of Political Subdivisions. The State Agency is the Authorized User of the Internet contract and as such, provides a centralized point of access for a group of Political Subdivisions that are then considered the "Downstream Affiliates".

FEATURES AND FUNCTIONS

AT&T offers a comprehensive suite of Internet access services. They include:

DIAL ACCESS is available in analog speeds up to 56 Kbps, using the V.90 international standard, and up to 256 Kbps with ISDN, using the “multi-line bundling” feature.

DIGITAL SUBSCRIBER LINE (DSL) is a broadband access technology that allows transmission at speeds from 144 kbps to 1.5 Mbps. AT&T offers Internet service over digital subscriber line (DSL) loops, with a selection of bandwidths service plans and features, to accommodate individual agency needs.

DSL offers high bandwidth at lower prices than other types of dedicated access. DSL is offered at lower costs because it dramatically reduces the circuit access charges and allows for traffic aggregation across a large number of customers. It makes always-on connectivity a reality for small businesses, telecommuters, and other customers who were previously unable to afford private line access.

AT&T DSL Internet Service utilizes symmetric (SDSL), asymmetric (ADSL), and ISDN-speed (IDSL) access technologies.

MANAGED INTERNET SERVICE (MIS) is a comprehensive, managed Internet access solution.

Access to AT&T MIS is provided through private line, frame relay or ATM. AT&T offers this service at speeds ranging from 56 Kbps to 622 Mbps (OC12). NxT1 Access provides bandwidth above 1.5Mbps (T1) without requiring full T3 local access. This offer is appropriate if the Authorized User is interested in obtaining bandwidth from 3Mbps to 6Mbps by adding T1 capacity, efficiently and seamlessly, with minimal downtime, and minimal hardware investment.

NOTE: AT&T identifies all dedicated Internet access as Managed since they are continually monitoring their customer's service. "Basic" Internet access is where the customer orders the services and decides to administer such services on their own and provide the equipment required at the customer end. "Plus" service is where AT&T manages all aspects of the Internet service including providing the customer with the premise equipment (CPE such as router, etc.) as part of their fee for managing the service. The customer does not own or "lease-to-own" the CPE.

The service components of AT&T's Managed Internet Service (MIS) include:

• Customer Premises Equipment "Lease" All AT&T customers receive pre-configured customer premises equipment (CPE) from AT&T. (This CPE is owned by AT&T and will not be purchased by the Authorized User. The "lease" of the CPE is actually a "fee" for the use of the AT&T equipment.) Equipment includes a Cisco router, Digital Link or Cray CSU/DSU, and a diagnostic modem for out-of-band testing. Customers may elect to provide their own CPE.

• CPE Monitoring, Maintenance, and Management AT&T is responsible for maintaining dedicated premises equipment for MIS customers.

• Packet Filtering AT&T oversees implementation and maintenance of packet filtering tables in the customer’s router for added security.

• Domain Name System (DNS) Administration With this option, AT&T sets up and manages a Primary DNS with up to fifteen zones or 150 Kilobytes of Primary zone data AND up to 15 Secondary DNS zones or up to 150 Kilobytes of Secondary zone data.

• Network Newsfeed Service This component provides for comprehensive or selective access to the NetNews and Usenet news groups. On request, AT&T will provide a minimum of one full Network News Feed as part of the standard dedicated and dial-up Internet access service. In addition, the Contractors shall provide Network News access as needed to service Authorized Users’ network news readers regardless of their type of connection.

• Network Usage Reports provides AT&T MIS customers with on-line access to traffic summary reports which track access line utilization and peak activity periods.

Managed Internet Service Options include:

• Additional Primary and Secondary DNS This option supports administration of up to 15 DNS zones or 150 Kilobytes of zone file data. Customers may select Primary DNS OR Secondary DNS.

• Outbound Mail Relay Service provides an AT&T hosted and managed Simple Mail Transfer Protocol (SMTP) Internet mail relay server dedicated to routing outgoing (from the customer’s site) e-mail for customers with SMTP gateways, or for customers who do not want to manage a mail relay server on their network. The Outbound Mail Relay Service does not provide any Inbound Mail Relay functionality.

• Redundant CPE Configuration (Cold Standby) The Cold Standby provides customers with a fully configured and tested AT&T MIS CPE package. This equipment is housed on the customer's premises.

Managed Internet Service - Burstable Billing Option

Customers may elect Burstable (usage-based) billing for AT&T Managed Internet Service. Burstable Billing is available with Private Line access only and is targeted to customers who have a need for temporary increases in bandwidth requirements for higher performance applications and are looking for flexible billing options.

Customers are provisioned with full T1, T3 or OC3 connectivity and are able to utilize up to the full capacity of the transmission facility when additional bandwidth is needed. The Burstable billing price plan ensures that customers pay for sustained bandwidth usage only (rather than the full line rate) for a cost-effective alternative to leasing and paying for the entire dedicated T1, T3, OC3, or OC12 lines, regardless of actual usage. The pricing for Burstable billing is based upon “Sustained” bandwidth usage (which is determined on a monthly basis). The methodology for measuring Sustained usage is as follows:

• The router is polled every 5 minutes for total octets in and total octets out. The data is divided by 300 (the number of seconds in a 5 minute interval). This gives two averages (one in, one out) for the 5-minute period.

• The averages become data points, which are graphically displayed in four views: over 24 hours, over one week, over one month, and over one year.

• The top 5% of the data points are disregarded and the customer is billed at the 95% level of the graph.

Managed Internet Service - Redundancy Options

Backbone Node Redundancy

With Backbone Node Redundancy a group of circuits terminate on two different Customer Routers (CR) and two different Access Routers (AR) that are located within two physically diverse AT&T IP Backbone Nodes.

This option provides a logical redundant path, a redundant CR connection, a redundant AR connection, and a redundant AT&T IP Backbone Node connection to help eliminate the single point of failure for the circuit, Customer Router, Access Router, and the Backbone Node. The bandwidth of each link can be different.

CPE Redundant Configuration

This option provides a “Cold Standby” CPE configuration. The Cold Standby provides customers with a fully configured and tested AT&T MIS CPE package i.e. router and CSU/DSU. This equipment is housed on the customer's premises. In the event of router and/or CSU/DSU failure, the customer’s central point of contact will replace the non-working CPE. Telephone assistance from the AT&T Customer Care organization will be provided to assist the customer with the CPE changeover. This option is available only to MIS customers who elect to lease their CPE from AT&T.

Outbound Load Balancers

AT&T will provide two load balancers running HSRP in conjunction with AT&T MIS redundancy offer.

Managed Internet Service - Class of Service

Class of Service option of Managed Internet Service allows customers to prioritize their traffic based upon the type of traffic or application and their performance requirements. Four (4) Classes of Service (CoS) are available: Real-time, High-grade data, Medium-grade data, and Low-grade data (reasonable effort). Customers may select from a number of "profiles" which have pre-determined bandwidth allocations for each CoS. Each of the four classes has a specific amount of bandwidth allocation so that during congestion, all classes can transmit data. However, if any class does not use its entire bandwidth allocation, packets of other classes can share the

unused bandwidth. This option is available via Private Line access (Full T1 and Full/Fractional T3 only) to MIS customers that lease their CPE from AT&T. It is not available with MIS Access Redundancy Options.

Managed Internet Service - VoIP (Voice over IP)

AT&T MIS with VoIP is a value-added service option offered in conjunction with the AT&T Managed Internet Service with CPE (managed router).

MIS with VoIP supports the standard 11 digit North American Numbering Plan for both general US calls and for site to site calls, as well as 7 digit private dialing plans. International off-net calling is supported with the following dialing plan: 011 followed by country code and local number.

This option is available only to MIS customers (768 Kbps and 1.5 Mbps only) who elect to lease their CPE from AT&T. 4-48 Active Voice Channels Allowed per T1 access (UP TO 46 CHANNELS FOR PRI). Even Number of Channel Increments must be ordered.

SUPPORT SERVICES

AT&T Advanced IP Professional Services is a flexible, fee based service providing customers with leading edge consultation on complex problems that emerge when enterprise networks and applications migrate to the IP platform. In general, AT&T offers consulting services to plan, design, deploy and continually evolve corporate intranets that will ensure predictable high levels of performance for today’s and future critical applications and IP-based services that contend for network capacity. Following are samples of the types of IP Consulting Services AT&T offers:

• Quality of Service (QoS) Professional Service

• Voice over IP (VoIP) Professional Service

• e-Government solutions architecture, assessment and strategy

• Network Security Assessments via rogue modem identification, vulnerability scanning, security policy assessment/development or firewall analysis.

• Enterprise Network Security Assessment

• Enterprise Intrusion Detection

• Security Policy and Security Plan Development

• Internet Security Vulnerability Assessment

• Token Authentication Consulting

NETWORK OPERATIONS CENTER

AT&T has a fully staffed (24x7x365) NOC dedicated to Internet services support and network monitoring. Service support includes technical support, basic application level support, user questions, on-line help desk, usage and billing statistics, and reporting of problems or failure. AT&T has a monitoring system which alerts the NOC with audible as well as visual indicators when an Authorized Users when a circuit outage occurs.

The Network Operations Center must coordinate all installations and troubles with Authorized Users and/or the Authorized Users’ third party equipment or local access vendors.

HOST STORAGE SERVICES - DEDICATED

Included as dedicated hosting are the following categories. Rates for each offering are in the preceding RATES section of this award. Contact the AT&T representative listed on page 3 for further information.

AT&T Enterprise Hosting

AT&T’s Enterprise Hosting Services is a continuum of hosting and management capabilities that will provide NYS Authorized Users with a scalable, reliable, and flexible infrastructure for running their e-government applications.

AT&T will provide NYS Authorized Users with a 25% discount off selected components of this offer based on current AT&T List Prices. Please contact your AT&T representative, Karen Prescott, 518-346-9353 for engineering design and pricing support. This is a custom Web Hosting offer that will be engineered to your specifications.

This application replaces the Level 1 and Level 2, Pronto Bundle 1 and Pronto Bundle 2 currently on NYS Contract.

AT&T provides dedicated Internet Front-End Connections

Fast Ethernet is the default for all CIR up to 100Mpbs. An Ethernet connection is available upon request. There is a bandwidth per rack minimum of 1Mpbs for each rack.

The following table summarizes the choices in network access methods, minimum commitments and burstable parameters.

Network Access Method

Minimum Client Commitment*

Maximum Burstable Amount

Maximum Guaranteed Burstable Amount

Ethernet* 1.5 Mbps 10 Mbps 5 Mbps

Fast Ethernet 10 Mbps 100 Mbps 50 Mbps

Gigabit Ethernet 150 Mbps 1000 Mbps 500 Mbps

Monitoring

AT&T Business provides full-time monitoring of all network resources, including problem identification and reporting to your clients for the elements they manage themselves.

State-of-the-Art Internet Data Centers (IDCs)

There are 18 centers located on three continents and in 11 major U.S. markets.