to January 2015
CREDIT PROGRAMS
CONTINUING EDUCATION
& CORPORATE TRAINING
( f o r m e r l y Wo r k F o r c e D e v e l o p m e n t )
Ph. 1.866.652.3456 I www.northernlakescollege.ca
Table
of
Contents
Contact Us
www.northernlakescollege.ca
Admission Inquiries:780.849.8600 Toll Free: 1.866.652.3456 Email: admissions@northernlakescollege.ca Fax: 780.849.2570Fax for Applications: 780.751.3355
facebook.com/ northernlakescollege twitter.com/ Your_Future Academic Upgrading ... 1 Addiction Services... 1 Worker Aboriginal Teacher... 2 Education Program Business Administration... 2 Business Administration... 3 Diploma Management Studies, Accounting Human Resource specializations Carpenter Apprenticeship ... 3
1st,2nd,3rd,4th Period College and Career... 5
Preparation Program Crane and Hoisting Equipment.. 5
Operator - Boom Truck Crane and Hoisting Equipment.. 6
Operator - Mobile Crane (NEW) Early Learning and ... 6
Child Care Educational Assistant... 7
Electrical Apprenticeship ... 7
1st,2nd,3rd,4th Period Emergency Medical Responder.. 8
Emergency Medical Technician.. 8
Distance and Online Learning .... 9
Health Care Aide ... 10
Health Care Aide eSTEP... 10
Health Care Aide PLAR...11
Human Resource Management....11
Certificate (NEW) Medical Receptionist ...12
Office Administration... 12
Oilfield Operator Training ...13
Practical Nurse ...13
Power Engineering 3rd Class ...14
Power Engineering 4th Class ...14
Power Engineering 4th Class...15
Power Lab Power Engineering 5th Class...15
Social Work ...17
Survey Theory & Calculation ...17
University Studies...18
Welder Apprenticeship...18
1st,2nd,3rd Period
Program Locations... 19 -20
Continuing Education &
Corporate Training Section .... 21 - 50
Scholarships, Bursaries... .51 - 52 & Funding Opportunities
Athabasca Atikameg Cadotte Lake Driftpile East Prairie Fort Vermilion Gift Lake Grouard High Level High Prairie La Crete Loon River Paddle Prairie Peace River Peavine Peerless Lake Slave Lake Smoky River Stony Point Valleyview
Credit Programs
Connecting
with the Community
Northern Lakes College is committed to meeting the local needs of its residents. Northern Lakes College has a special relationship with the individual communities it serves. Many communities have a Community Education Committee (CEC). These CECs ensure that community residents have access to education and training suitable to their needs and goals. Committee and council members also convey information and requests to the College on behalf of their community.
The following communities in our region have a Community Education Committee or Community Adult Learning Council:
Photo By Tara Gauchier
Apply Now! 1.866.652.3456
Aboriginal Teacher
Education Program
Want to become a teacher? Through University Studies at Northern Lakes College campuses, you can complete a Bachelor of Education degree in Elementary Education at a campus in or close to your home community. Completing your degree at Northern Lakes College through the collabora-tive Aboriginal Teacher Education Program (ATEP) is an accessible, affordable way to obtain an education degree. Complete the first two years with Northern Lakes College Univer-sity Studies and then continue with the U of A’s program for years 3 and 4, while continuing to study in or near your home. Class sizes are small, instructors are helpful and caring, and tutors are there to support your study.
Dates: Begin your Northern Lakes College studies in September 2014 in preparation for ATEP 2017. Delivery: A blend of computer conferencing (high speed internet required), self-directed study and onsite tutorial support or instructor-led, face-to-face classes.
Length: 4 years (2 in University studies and 2 to complete ATEP)
Business Administration
Have you always dreamed of owning or managing your own business? Maybe you want to work in an administrative role in business such as accounting, marketing or human resources? The Business Adminis-tration Certificate program will open up many opportunities for careers in the world of business. This one-year program will teach you valuable business skills that can be expanded upon by transferring to a Business Administration diploma program. Business topics focused on in the one-year program include accounting and bookkeeping skills, marketing principles, computer applications, business plans and proposals, human resources management theory, interpersonal communication skills, and micro-economics theory. Dates: September 2014
Delivery: Synchronous (real time) - This delivery technology is used to provide group instruction to students in different locations. The instructors and students communicate orally and through text messages in real time, view slides on the computer screen, interact by using drawing tools, and surf the internet together. Lessons can be recorded to enable students to review the classes at a later time. Length: 8 months (full-time)
Addiction Services Worker
The Addiction Services Worker program takes a holistic approach that includes the belief in the inter-connection of mind, body, spirit and emotion. This program can be taken full or part-time, depending on your unique needs. When you graduate you will work with communities and organizations to set up and operate programs focused on reducing high levels of alcohol, drug and solvent abuse. You will also learn about pre-vention, intervention and aftercare. Bring a positive change in people’s lives through a fulfilling, rewarding career in the addiction services field. Dates: September 2014
Delivery: Computer conferencing (high speed internet required), and up to one week of face-to-face instruction each term. Lab days are in Grouard.
Length: 10 months (Full-time or part-time)
Academic Upgrading
This program can be taken full-time or part-time. Have you been out of school for a while? Maybe you need to refresh your academic skills? Whether you study at the Adult Basic Education or High School level, Academic Upgrading will provide you with the education you need to prepare for your high school diploma, career training or employment. Academic Upgrading is designed for adults of all ages and abilities. Receive assistance from our profes-sionals to develop an educational plan to reach your chosen goal! Dates: September 2014, February 2015
Delivery: A blend of computer conferencing (high speed internet required), self-directed study and onsite tutorial support or instructor-led, face-to-face classes.
Length: 10 months (full-time, 5 month terms)
Bring a
positive
change
in people’s lives through
a rewarding career.
$3.05 Million received for Mobile Trades Facilities
Northern Lakes College received $3.05 million from the Ministry of Innovation and Advanced Education for Mobile Trades Training facilities. These mobile units will allow the college to offer various Trades programs in communities that otherwise may not have access to such facilities.
Credit Programs
www.northernlakescollege.ca
2Apply Now! 1.866.652.3456
Carpenter Apprenticeship
1
st,2
nd,3
rd,4
thPeriod
Have you always enjoyed working with tools? Consider a career as a carpenter; a field that is in high demand. This hands-on program will give you the skills and theory you need to succeed when you write the Alberta Apprenticeship and Industry Training theory and practical exams. Carpenters are employed in a wide variety of industries such as residen-tial, commercial, industrial construc-tion, as well as maintenance and construction in institutional settings such as municipalities, school districts and hospitals. Dates:
1st Period - Sept 2014, March 2015
2nd Period - October 2014
3rd Period - TBA
4th Period - January 2015
Delivery: Traditional classroom setting with shop and lab demonstrations.
Length: 2 months for each period (full-time)
Business Administration
Diploma
Management Studies, Accounting, Human Resource Specializations Northern Lakes College, in partner-ship with Portage College, now offers the Business Administration Diplomas with specialization in the areas of management studies, human resources and accounting. This collaboration between Northern Lakes College and Portage College ensures that you have the ability to choose the educational stream most suited to your career goals. Specialize in management studies, human resource or accounting and find yourself in a rewarding and fulfilling career.
Dates: September 2014
Delivery: Synchronous (real time) - This delivery technology is used to provide group instruction to students in different locations. The instructors and students communicate orally and through text messages in real time, view slides on the computer screen, interact by using drawing tools, and surf the internet together. Lessons can be recorded to enable students to review the classes at a later time.
Length: 8 months (full-time) or part-time
Over 800 Graduates
More than 800 students graduated from Northern Lakes College in the 2013/2014 academic year. Hundreds of friends and families were in attendance at the convocation ceremony in High Prairie.
With Northern Lakes College for over
20 Years
“The favorite part of my job is when directly or indirectly, I make
a difference in a student’s life. Literature is about life and how
the authors I teach express their life experience through their
writing. If I succeed to transfer the passion I have for literature,
reading, and critical thinking to some of my students, I then
have succeeded as an educator.”
“As an instructor, I have always tried to be kind, compassionate
and non-judgmental. That is how I establish my immediate and
long-lasting relationship with students over the years.”
Aicha Gaboune
Instructor/Tutor, BA, B.Ed., MA, Ph.D
Credit Programs
www.northernlakescollege.ca
4Apply Now! 1.866.652.3456
Crane and Hoisting
Equipment Operator -
Mobile Crane
(NEW)
Are you interested in a diverse career that services many different industries including mining, forestry, oil and gas? Mobile Crane Operators have endless career options. You could work as an employee, contractor, sub-contractor or even start your own business! Mobile Crane and Hoisting Equipment Operators service and operate the hoist and swing equipment used to move machinery, materials and other large objects. Mobile Crane Opera-tors service and operate booms that are mounted on crawlers or wheeled frames as well as traveling, fixed or climbing type hoisting equipment with a vertical mast or tower and a jib. Operators manipulate a number of pedals and levers to rotate the crane, and raise and lower its boom and one or more load lines. Some or all of these operations may be performed simultaneously. To start your career training with Northern Lakes College you must first be a registered apprentice with Alberta Apprentice-ship and Industry Training, www.tradesecrets.gov.ab.ca Dates:Set 1 - March 2015 Set 2 - May 2015 Set 3 - June 2015
Delivery: Onsite. Red Deer (1), Olds (2), Grande Prairie (3) Length: 2 months
Early Learning and
Child Care
Would you like to be a positive influence in the lives of young people? Consider a career in early learning programs and child care. The Early Learning and Child Care program at Northern Lakes College will give you the training needed to work in this rewarding career. Individuals are trained to work with children from birth to twelve years of age in settings such as daycares, preschool or after-school programs, and private day homes. Graduates of the Early Learning and Child Care program will also develop the skills to work effectively with children with exceptionalities. If this sounds like the ideal career for you, sign up for the program today!
Dates: September 2014
Delivery: This program is delivered online with an instructor. High speed internet is required.
Length: 10 months (full-time) or part-time
Crane and Hoisting
Equipment Operator -
Boom Truck
Are you interested in a diverse career that services many different industries including mining, forestry, oil and gas, as well as industrial commercial and residential construc-tion? Boom Truck Operators have endless career options. You could work as an employee, contractor, sub-contractor or even start your own business! As a Boom Truck operator you will operate and service hoisting equipment used to move machinery and other large objects. You will learn to set up, service and operate hydraulic booms mounted on turrets that are affixed to trucks capable of moving heavy loads. To start your career training with Northern Lakes College you must first be a registered apprentice with Alberta Apprentice-ship and Industry Training, www.tradesecrets.gov.ab.ca. Dates: Set 1 - September 2014 Set 2 - November 2014 Set 3 - March 2015 Set 4 - April 2015 Set 5 - June 2015
Delivery: Onsite. Hinton (1), Brooks (2), Red Deer (3), Olds (4), Grande Prairie (5).
Length: 6 weeks (full-time)
College and Career
Preparation Program
Preparation for entrance into health careers programs or university can begin in your community! Northern Lakes College offers pre-careers and pre-university studies courses that are accessible, affordable and convenient. Qualify for entrance into the career of your choice from your home community! Classes are small, offered at convenient times for part time study, and instructors are helpful. Tutors are there to support you. If you have dreamed of becoming an Addiction Services Worker, Practical Nurse, or a Social Worker, College and Career Preparation Program courses can get you started! Areas of study include courses in Biology, Computer Applications, English and Mathematics.
Dates: September 2014, January 2015, May 2015
Delivery: Delivered asynchronously through the college educational management system, Moodle (high speed internet is required), self-directed study, on-line instructor support and onsite tutorial support. Length: Work at your own pace (full-time or part-time)
Register as an
apprentice and start your
career
training with
Northern Lakes College.
EMT Program Awarded
6 Year Accreditation
Northern Lakes College has received a six year accreditation award from the Canadian Medical Association for the EMT Program. Accreditation is the public recognition that an educational program has met national standards. The college is very proud to have been awarded the highest level of accreditation available.
Credit Programs
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6Apply Now! 1.866.652.3456
Educational Assistant
Do you enjoy working with children? Are you a caring and patient individual with a desire to be a positive influence on the lives of young people? Consider becoming an Educational Assistant. The Educational Assistant program at Northern Lakes College will give you the training you need for a meaningful career working with children in school settings. Educational Assistants have many responsibilities which may include assisting students with exceptionalities by adapting or modifying educational materials and programs, and participating in observing and reporting student progress to teachers and other related professionals. As well, they reinforce student learning in one-on-one or small group situations; act as facilitators toward inclusion of students with exceptionalities; and prepare instructional materials for teachers. If this sounds like the ideal career for you, sign up for the program today!
Dates: September 2014
Delivery: This program is delivered online with an instructor. High speed internet is required.
Length: 10 months (part-time)
Electrical Apprenticeship
1
st,2
nd,3
rd,4
thPeriod
Do you enjoy doing hands-on work such as installing, altering, repairing, and maintaining electrical systems? Would you like to get involved in a trades career? Electricians special-ize in specific types of installations such as residential (housing develop-ments); commercial (office buildings); institutional (hospitals); and industrial (plants, factories). If you are already signed up as an apprentice and ready to attend your first period of technical training, then Northern Lakes College will help you complete your
apprenticeship! Dates: 1st period – October 2014 2nd period – September 2014 3rd period – May 2015 4th period – January 2015
Delivery: Traditional classroom setting with shop and lab demonstrations.
Length: 2 months for 1st, 2nd, and
3rd period. 3 months for 4th period.
(full-time)
Emergency Medical
Technician
Emergency Medical Services is a dynamic industry that offers exciting and rewarding careers for individuals looking to make a positive impact in people’s lives. The Emergency Medical Technician (EMT) program is a distance delivery program that offers online lectures and class discussions, combined with face-to-face onsite sessions to allow students to gain hands-on experience through labs and scenario-based training. Led by experienced paramedics, EMT, and nursing instructors, the Northern Lakes College EMT program provides a schedule that allows students the freedom and flexibility to remain employed in their home communi-ties while increasing their skills and knowledge base. Approved by the Alberta College of Paramedics, the Northern Lakes College EMT Program ensures graduates are skilled in all competencies relevant to the Alberta and National Occu-pational Competency Profile. This program follows all practice require-ments as defined by the Alberta College of Paramedics and Alberta Health Services. Make a difference in someone’s life, apply today!
Dates: September 2014
Delivery: This course is offered using a blend of distance delivery technolo-gies, online, self-directed study with instructor support and instructor-led face-to-face labs days and pre-ceptored hospital and ambulance practicums.
Length: 10 months (part-time)
Emergency Medical
Responder
Have you always dreamed of working in an ambulance and having an exciting career where you can help people in need? The Emergency Medical Responder program is the first step towards a career in emergency medical services. Successful completion of the EMR program will allow graduates to work in entry-level emergency medical services positions and is also a prerequisite for Emergency Medical Technician (EMT) education. This program follows all practice requirements as defined by the Alberta College of Paramedics and Alberta Health Services.
Dates: September 2014, October 2014, January 2015
Delivery: This course is offered using a blend of distance delivery technolo-gies, online, self-directed study with instructor support and instructor-led face-to-face labs days. There are three, four-day face-to-face onsite sessions, as well as a two day orientation and two test days, for a total of 16 onsite days over the duration of the program. Length: 8 weeks (full-time)
Start an exciting career
and make a
positive
impact in people’s lives.
Better Career Opportunities
A recent study shows that Northern Lakes College students receive a good return on their investment in education. Students develop skills that enable them to achieve a higher quality of life through better career opportunities and also have higher lifetime earnings as college graduates.
Apply Now!
Programs fill up quickly.Visit www.northernlakescollege.ca for more information.
Credit Programs
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8Apply Now! 1.866.652.3456
Health Care Aide
Do you want to make a difference in your community? Do you genu-inely care about helping others? Do you want a rewarding career that is in high demand? Northern Lakes College’s Health Care Aide program will prepare you for your career as a vital member of the health care team. Health Care Aides assist the profes-sional nurse in providing care to clients of all ages. They may work in acute care and continuing care settings, including long term care, home care and assisted living. The Northern Lakes College Health Care Aide program follows the 2010 Government of Alberta provincial curriculum and includes both theory and practical experiences. The Northern Lakes College Health Care Aide program is accessible, flexible and delivered in a manner to support each student’s individual success. Dates: September 2014, February 2015
Delivery: This program is offered using a blended distance delivery model. It is online, supported by computer based lectures, face-to-face lab seminars and a clinical practicum.
Length: 5 months (full-time)
Health Care Aide eSTEP
If you are currently employed as a non-certified Health Care Aide and are seeking certification while you continue to work, the Northern Lakes College Health Care Aide eSTEP program is for you. The Employed Student Tutored Education Program (eSTEP) is an online, distance delivered program designed to provide the employed student with an opportunity and the support they require to gain certification as a Health Care Aide in Alberta.The student will continue to gain work experience in the clinical setting which may be eligible for practicum credits. The student will have one year to complete the program and will graduate with a Government of Alberta Health Care Aide Certificate. Dates: Students may start in any month (with the exception of July and August) if they are registered by the 20th day of the previous month. Delivery: This program is a self-study online program. The program provides tutorial support, asynchro-nous classroom discussion and online resources. The student is able to pace the program to meet their needs allowing them to balance work and other personal commitments with their study schedule.
Length: 5 months (part-time)
Distance
&
Online
L E A R N I N G
Learn from home
All you need is high speed internet!
Northern Lakes College partners with other colleges, universities and technical institutes to offer students hundreds of programs and courses.
•
Human & Health Services
•
Trades & Technology
•
University and Graduate Studies
•
Academic Upgrading
•
Business
•
Education
eCampus Alberta is a consortium of 16 Alberta post-secondary institutions that have formed a partnership to offer more online opportunities, from academic upgrading to completing a certificate, diploma or applied degree. eCampusAlberta continues to grow, now offering more than 700 online courses and 60 programs.
No computer at home? No problem!
Your local Northern Lakes College campus has computers and staff to help you.
Credit Programs
10
Apply Now! 1.866.652.3456
Medical Receptionist
Train to become a knowledgeable, skilled medical receptionist at Northern Lakes College. You will learn basic communication tech-niques to greet patients, make appointments, verify insurance information and prepare and maintain patient charts. Build upon your skills by learning how to appropriately use medical terminol-ogy. Learn more about anatomy and physiology as well as common disease prevention, all to prepare you for a satisfying career in the health care field as a medical recep-tionist. You will gain an awareness of Aboriginal healthcare issues and provincial and federal guidelines as they apply to medical settings. Dates: September 2014
Delivery: Synchronous (real time) - This delivery technology is used to provide group instruction to students in different locations. Group sessions are scheduled and usually manda-tory. The instructors and students communicate orally and through text messages in real time, view slides on the computer screen, interact by using drawing tools (a mouse or tablet and pen), and surf the Internet together. Lessons can be recorded to enable students to review the classes at a later time. In some instances, two-way video is used to enable class members to see each other. Because this technology is Internet-based, students can access their courses from a variety of approved locations. Length: 6.5 months (full-time)
Office Administration
In a competitive job market, you want to stand out. Northern Lakes College’s Office Administration program will give you the tools to succeed in a variety of office careers. Enjoy the competitive pay, great hours, and comfort of working in an office setting. Graduates from the Northern Lakes College Office Administration program are working in small businesses, educational institutions, health complexes, government offices and large industries. The Office Administration program can be taken in the day or in the evenings on a full-time or part-time basis.
Dates: September 2014
Delivery: Synchronous (real time) - This delivery technology is used to provide group instruction to students in different locations. Group sessions are scheduled and usually manda-tory. The instructors and students communicate orally and through text messages in real time, view slides on the computer screen, interact by using drawing tools (a mouse or tablet and pen), and surf the Internet together. Lessons can be recorded to enable students to review the classes at a later time. In some instances, two-way video is used to enable class members to see each other. Because this technology is Internet-based, students can access their courses from a variety of approved locations.
Length: 10 months (full-time) or part-time evenings
Human Resource
Management Certificate
(NEW)
Are you a people person? If so, the Human Resources field would be a perfect fit for you. The Northern Lakes College Business Administra-tion diploma with a concentraAdministra-tion in Human Resources focuses on recruitment, retention, and the occupational health and safety of employees. There is an increasing demand on employers to interpret, understand and implement labor laws, taxation laws, human rights and employment standards issues. This program is developed to help prepare students for work in Human Resource departments and give guidance, advice and leadership around these specialized issues. The program will also help prepare students to write the national exam required to be a Certified Human Resources Professional (CHRP). Dates: September 2014
Delivery: Synchronous - this delivery technology is used to provide group instruction to students in different locations. The instructors and students communicate orally and through text messages in real time, view slides on the computer screen, interact by using drawing tools and surf the internet together. Lessons can be recorded and students can access their courses from a variety of approved locations.
Length: 8 months (full-time)
Health Care Aide PLAR
This is a short program of study suitable for non-certified Health Care Aides who wish to receive recognition for their knowledge and experience. Students must enroll in and complete HFDN0001- Roles and Responsibili-ties of the Health Care Aide, but can then challenge all other courses in the program (six in total). Failure to successfully challenge one of the courses will require the student to enroll in, and complete the entire course, as offered in the eSTEP program. The Health Care Aide program follows the Government of Alberta provincial curriculum. Travel to a Northern Lakes College campus will be required to complete the skills assessments. Any expenses related to required travel is the student’s responsibility. Students who are interested in this program and need additional information to determine eligibility may request a complete information package from admissions and speak to the Program Coordina-tor.
Dates: Program starts the first day of each month with the exception of July and August.
Delivery: The PLAR offering uses online and independent study, tutorial support and instructor-led, face-to-face assessments. Students may have to travel to a Northern Lakes College campus for assessment. All related expenses are the student’s responsibility.
Length: 3 months (part-time)
Small class sizes and
dedicated
professional
instructors.
Credit Programs
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12Apply Now! 1.866.652.3456
Practical Nurse
Practical Nurses work with other health team members to provide nursing care for people in need. If you are looking for a challenging and rewarding career in a fast-paced healthcare environment, then becom-ing a Practical Nurse could be an ideal profession for you. Take this program and start your career as a highly in-demand health professional! This program follows all practical requirements as defined by the College of Licensed Practical Nurses of Alberta (CLPNA) and Alberta Health Services. Students who would like to decrease the workload in this very intensive two-year program are encouraged to complete some of the university transfer courses before starting the program.
Dates: September 2014
Delivery: This program is offered using a mix of distributed delivery strategies. These include computer conferencing, self-directed study, instructor led face-to-face classes and labs, and clinical practicums. If taken part-time, this program will take more than two years to complete.
Length: 2 years (full-time) or part-time
Oilfield Operator Training
Oil and Gas production companies look for career-minded, mechanically inclined, logical thinkers with a high desire to problem solve and work independently. The Oilfield Operator Training program provides hands-on production operations, production reporting and optimization training complete with safety and environ-mental awareness. Using advanced in-house training facilities including functioning demonstration labs and process simulation software, this course will help build your confidence as you start your oilfield career as an operator. Upon completion of your training, you will receive a Northern Lakes College credential for Oilfield Operator Training and a Certificate of Achievement for Production Field Operations (PFO) from SAIT. Dates: September 2014, February 2015
Delivery: This program is offered onsite and includes classroom instruction, hands-on lab work and computer simulation. There is a one month work experience field placement.
Length: 5 months (full-time)
Power Engineering
3
rdClass
Power Engineering 3rd Class is a program of study designed for training individuals for the safe and efficient operation of industrial boilers and auxiliary equipment up to 15,000 kW. At the Third Class level, these boilers tend to be used for both heat and power applications. In Alberta, the certification of Power Engineers of all classes has been delegated to the Alberta Boilers Safety Association (ABSA). Completion of this course will help to prepare you to complete the Part A portion of the ABSA exam and will reduce the number of hours of experience necessary to write the Part B portion of the exam. For more details consult the Power Engineers’ Regulations of the Alberta Safety Codes Act.
Dates: TBA
Delivery: Online learning program supported by recorded lectures, on-line quizzes and exams with tutorial sessions available, as required. Length: 8 months (full-time), 16 months (part-time)
Power Engineering
4
thClass
Northern Lakes College has structured the Power Engineering program to help you succeed without leaving home with recorded lectures for every chapter and proactive instructor support to help you stay on pace. The theory part of the program takes between eight and 12 months to complete depending on whether you choose to study on a full-time or part-time basis. This program is recognized by the Alberta Boilers Safety Association, the regulatory body which governs Power Engineering in Alberta. Individuals who complete the program qualify to write the ABSA Part A exam and must complete firing time to qualify for the ABSA Part B exam.
Dates: October 2014, February 2015 Delivery: Online learning program supported by recorded lectures, on-line quizzes and exams with tutorial sessions available, as required. Length: 8 months (full-time), 12 months (part-time)
Start your education
in your community.
Courses are accessible
and
convenient
.
Provincial Skills Canada Competition
Northern Lakes College sent two students to compete in the Provincial Skills Canada Competition. The welding and carpentry students represented the college in this competition with over 700 competitors and 10,000 spectators.
Federal Funding for Power Engineering Steam Lab
Western Economic Diversification provided Northern Lakes College with $1 million in funding to purchase specialized equipment needed to establish a new power engineering steam lab at the Peace River Campus. This new facility will provide more power engineering students with the resources they require for certification.
Credit Programs
www.northernlakescollege.ca
14Power Engineering
4
thClass Power Lab
The 4th Class Power Lab is a 5 week hands-on training session offered by the SAIT Energy Department at the Calgary campus. This course is approved by the Alberta Boiler Safety Association (ABSA) as meeting the firing time requirement to write the ABSA Power Engineering 4th Class Part B examination. SAIT reserves several seats in the Power Lab each year for interested Northern Lakes College Power Engineering graduates. Students fill out a Northern Lakes College application form to begin the process of being registered in the Power Lab through Northern Lakes College.
Dates: TBA
Delivery: This program is offered in the Power Lab at the SAIT campus in Calgary. Delivery includes both theory and hands on practical application.
Length: 5 weeks
Power Engineering
5
thClass
Power Engineering 5th Class is a program of study designed for training individuals for the safe and efficient operation of industrial boilers and auxiliary equipment up to 3000 kW. At the Fifth Class level these boilers tend to be used for building heat applications. In Alberta, the certification of Power Engineers of all classes has been delegated to the Alberta Boilers Safety Association (ABSA). To meet Provincial require-ments an individual must: complete a Provincial exam as well as complete six months of operating experience as outlined in the Engineers’ Regula-tions of the Alberta Safety Codes Act. Dates: October 2014, November 2014, January 2015
Delivery: Online learning program supported by recorded lectures, on-line quizzes and exams with tutorial sessions available, as required. Length: 4.5 months (full-time), 9 months (part-time)
Student Wins International Business Competition
A student taking the business administration program offered in partnership with Northern Lakes College and Portage College won an international business simulation competition called GLO-BUS. This is a popular simulation in business schools. Over the past year over 34,000 students from 321 institutions have participated in the competition.
“I’ve received multiple
job offers
in the oil sands.”
“All around, the experience was very good.
I enjoyed the format of being in the
class-room with the Boom Truck Operators and
sharing the real life job experiences.
The conversations were better because of the combined
classes and I’ve received multiple job offers in the oil sands
as soon as I received my certification. Can’t beat that!”
Trent Dreger
Boom Truck
Credit Programs
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16Apply Now! 1.866.652.3456
Survey Theory
and Calculation
If you are working on a survey crew and you would like to advance your career, the Survey Theory and Calculations program is for you. Learn the theory of surveying and survey calculations, any time – anywhere. Complete the nine core courses, and one of the three op-tional courses of your choice. A convenient option for advancing in an exciting industry!
Dates: This program has a continu-ous intake so students can start any time.
Delivery: This program is offered through distance delivery (print-based course materials) and exercises with online instructional videos and tutorial assistance through email or phone.
Length: Students must complete the program within three years of commencement date. Students have a maximum of three months to complete each course.
University Studies
Did you know that you can start a university level education in your community? Northern Lakes College offers University Studies courses that are accessible, affordable and convenient. Save the value of a new vehicle simply by taking your first two years at home instead of going to a major centre! Class sizes are small, instructors are helpful and caring and tutors are there to support you. As well, students who are interested in the Health Careers programs such as Aboriginal Teacher Education, Practical Nurse, Addiction Services Worker or Social Work can complete some of their university transfer credits through University Studies. Transfer opportunities exist for a number of degree programs includ-ing the followinclud-ing:
• Aboriginal Studies • Arts
• Education
• Education – Aboriginal Teacher Education Program • General Studies
• Health Careers –
Practical Nurse, Addiction Services Worker
• Social Work
Dates: September 2014 Delivery: A blend of online class-room, self-directed study and instructor-led face-to-face classes with onsite tutorial support. Length: 10 months (full-time), 20 months (part-time)
Welder Apprenticeship
1
st,2
nd, 3
rdPeriod
There is a real demand for skilled welders in Alberta. If you enjoy building things and working with your hands, this career may be for you! To work as a welder in Alberta, you must be a registered apprentice or a certified journeyperson. Welders have access to a wide variety of employment in Alberta in a variety of industries, such as in oil and gas, forestry, mining, manufacturing, power line and generation fields and many more. Dates:
1st period – October 2014,
March 2015, May 2015 2nd period – September 2014,
January 2015
3rd period – March 2015, May 2015
Delivery: Traditional classroom setting with shop and lab demonstrations.
Length: 2 months for each period (full-time)
Social Work
Social Workers are trained to “help people to help themselves”. The Social Work program at Northern Lakes College looks at how to help people meet the demands of daily life. It looks at how social work seeks to improve people’s problem-solving and coping skills, and links them with systems that offer resources, services and opportunities. Themes in this two year program include competency working in different cultures, recognizing and dealing with oppression, practice in northern/ rural communities, and a focus on holistic practice. In a supportive atmosphere, students are encour-aged to develop personal insights and approach to social work practice. Students may wish to decrease the workload in this two year program by completing some of the University Studies courses before starting the Social Work program. Please contact the Social Work program coordinator for further information on options for taking University Studies courses. Dates: September 2014
Delivery: A blend of computer conferencing (high-speed internet is required), self-directed study, instruc-tor led face-to-face classes, onsite tutorial support and field/practicum placements.
Length: 2 years (full-time)
Get access to a wide
range of employment in
Alberta in a
variety
of industries.
Partnership Award
Northern Lakes College was honoured to receive a Portage College Partnership award for the successful collaboration of three business administration diploma programs. At the heart of this award is the acknowledgement of the hard work the respective deans, program coordinators, instructors and registrars who have been outstanding in developing this partnership.
Student Housing
Northern Lakes College has affordable student housing available at the Slave Lake and Grouard campuses. Family housing is available at the Grouard Campus.
Credit Programs
www.northernlakescollege.ca
18Apply Now! 1.866.652.3456
Athabasca Atikameg Barrhead Cadotte Lake Driftpile Fort Vermilion Gift Lake Grande Prairie Grouard High Level High Prairie La Crete Paddle Prairie Peace River Peavine Peerless Lake Slave LakeSmoky River / McLennan Stony Point/Wabasca Valleyview Athabasca Atikameg Barrhead Cadotte Lake Driftpile Fort Vermilion Gift Lake Grande Prairie Grouard High Level High Prairie La Crete Paddle Prairie Peace River Peavine Peerless Lake Slave Lake
Smoky River / McLennan Stony Point/Wabasca Valleyview
Academic Upgrading Carpenter Apprenticeship 1st, 2
nd, 3 rd,4 th Period Electrical Apprenticeship st1, 2 nd, 3 rd,4 th Period
Emergency Medical Responder Business Administration Certificate
Aboriginal T
eacher
Education Early Learning and Child Care Certificate Addiction Services Worker Certificate Business Administration Diploma Business Administration Diploma College and Career Preparation Program
- Accounting
Business Administration Diploma - HR Management Educational Assistant
Campus
Campus
Emergency Medical Technician Medical Receptionist Power Engineering 1
st, 2 nd, 3 rd,4 th , 4 th Power Lab University Studies Social W ork Practical Nurse
Oilfield Operator Training Survey Theory and Calculation
Health
Care Aide
Office Administration Welder Apprenticeship st1, 2
nd, 3 rd Period
Program Locations
For more information,call Northern Lakes College at 1.866.652.3456
Community Access Points
• Calling Lake• East Prairie • Loon River
• Manning • Fox Creek Crane & Hoisting Equipment
Operator - Boom Truck
• September 2014 (Hinton) • November 2014 (Brooks) • March 2015 (Red Deer) • April 2015 (Olds)
• June 2015 (Grande Prairie)
Mobile Crane
• March 2015 (Red Deer) • April 2015 (Olds)
• June 2015 (Grande Prairie)
Credit Programs
www.northernlakescollege.ca
20tinuing
Education &
Corporate
Training
Leadership Series 23 - 30
• Essential Skills for Supervisors... 23 - 24 • Advanced Skills for Leadership... 25 • Maintenance Management Professional (MMP) - LIVE Online... 27 - 28 • Safety Leadership Essentials - LIVE Online... 29 - 30
And more skills for the workplace 31 - 37
• Business/Professional Development Courses ... 31 • Certified Professional Bookkeeper Preparation Program ... 34 • Computer Courses... 35 - 37
Safety and Driver Certification Courses 38 - 44
• Safety Courses...38 - 41 • Driver Training Courses...43 - 44
General Interest Courses...45 - 46 Listing of LIVE Online Courses... 47 - 48 Education 2GO... 48 5 Easy Ways to Register... 49 Registration Form... 50
Credit Programs ...1 - 20
*Note for LIVE Online classes: Fees are per person and where applicable a group price (for as many as you want at 1 computer connection) is listed. Course attendance verification or course certification is only granted for those who participate as individuals LIVE online. If you take with a group OR you miss the class and view the recording, attendance verification and/or certification will not be granted (MMP modules are an exception for recordings, contact Continuing Education & Corporate Training for more information).
Continuing Education & Corporate
Training
This summer WorkForce Development
received a new name:
Continuing Education
&
Corporate Training
Contact Us
Phone 780.849.8623 and talk to one of
our liaisons about your training needs.
We still have the same great people here
to help you and your organization with all
your training needs - including setting up
private training at your location.
Table
of
Contents
Contact Us
Continuing Education
& Corporate Training
facebook.com/northernlakescollege twitter.com/ Your_Future
Continuing Education
& Corporate Training
1201 Main St. SE, Slave Lake, AB T0G 2A3 Phone: 780.849.8623 Fax: 780.849.8704 Toll Free: 1.866.652.3456, ext 8623 Email: work@northernlakescollege.ca Office Hours: Mon to Fri, 8:15 am - 4:30 pm
www.northernlakescollege.ca
Con
tinuing
Education &
Corporate
Training
tinuing
Education &
Corporate
Training
Effective Supervision -
Directing, Coaching and
Facilitating Employees
This course will help you develop a toolkit of supervisory skills so you can use the most effective approach in any situation and bring out the best in your employees. Grande Prairie: October 20-21, 2014 January 21-22, 2015 Slave Lake: November 18-19, 2014Communication -
Getting the Message Across
Your success as a leader depends on your interpersonal communication skills. This course will teach you how to send and receive clear messages that minimize confusion and emphasize understanding.Grande Prairie: September 22-23, 2014 November 20-21, 2014
Working Together - Building
Effective Relationships in
Your Workplace
This course will help you get everyone rowing in the same direction. You will learn how to build and sustain good working relationships that create cooperation, inter-dependence and high morale among employees. Grande Prairie:
November 6-7, 2014
Resolving Conflict -
Reaching Agreement at Work
You can turn conflict into opportunity. In this course you will learn to maximize the opportunities created by differing ideas, while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale. Edmonton:November 26-27, 2014 Grande Prairie: October 30-31, 2014 December 2-3, 2014
Staying Positive - Rewarding
and Energizing Employees
This course helps you to recognize and reward your employees to build a positive and productive workplace. Grande Prairie:November 3 -4, 2014 January 26-27, 2015
Take all 9 courses within 5 years and receive the Essential Skills for Supervisors Certificate. The courses in the Essential Skills for Supervisors Certificate Program are approved for the Achievement in Business Competencies (Blue Seal) Program through the Alberta Apprenticeship and Industry Training Department and for “CEUs” for Alberta Water/Waste Water Operators.
9:00 am - 4:00 pm $385 per person
Register Early and Save Register by Sept 30, 2014 and pay $365 per person.
Managing Time - Scheduling
People, Paper & Priorities
Explore ways of working smarter so that you can proactively manage the people, paper & priorities that come your way. This course will teach you techniques to get control of your time and organize your workday so you can effectively supervise employees, minimize interruptions and still get your own work done.Grande Prairie: September 11-12, 2014 November 13-14, 2014 Slave Lake: September 24-25, 2014
Leadership -
Giving Employees What
They Need to Succeed
This course will help you identify your personal leadership style and how to use it effectively so that you can inspire your employees to focus on the big picture. Grande Prairie: October 2-3, 2014 January 19-20, 2015 Slave Lake: October 21-22, 2014
Performance Management -
Optimizing Results
This course will teach you how to monitor employee performance on an ongoing basis, so that you can identify what employees are doing well, as well as opportunities for coaching and problem-solving to help your employees achieve optimal performance.
Edmonton:
October 28-29, 2014 Grande Prairie: October 28-29, 2014
Intervention - Managing
Employees with Personal
Problems
Many employees will experience some form of personal trouble in their lives. Often, these problems will show up in the workplace and affect job perfor-mance, productivity, team morale and even safety. This course will teach you how to recognize troubled employees and direct them to the appropriate resources for help.
Edmonton:
September 22-23, 2014 Grande Prairie:
September 15-16, 2014 November 17-18, 2014
Essential Skills for
SUPERVISORS
Leadership Series
Training Locations
Edmonton:
Alberta Association of Services for Children & Families, Training Room, Suite 258, 8330 - 82 Ave NW, Bonnie Doon Shopping Centre (Ph. 780.428.3660) Grande Prairie: Muskoseepi Park Pavilion 102 St. & 102 Ave. (Ph. 780.538.0451) Slave Lake:
Northern Lakes College Campus,
1201 Main St. SE (Ph. 780.849.8623)
Gain the skills
you need to
effectively
lead
in your workplace.
Toll Free 1.866.652.3456 Ext. 8623 I Direct 780.849.8623
www.northernlakescollege.ca I Email: work@northernlakescollege.ca 24
Con
tinuing
Education &
Corporate
Training
tinuing
Education &
Corporate
Training
Advanced Communication -
Powerful Presentations
Made Easy
Covers how you can communicate more effectively and how you can deliver a presentation that gets results. Grande Prairie:
November 24-25, 2014
Take all 6 courses within 5 years and receive the Advanced Skills for Leadership Certificate. The courses in the Advanced Skills for Leadership Certificate Program are approved for the Achievement in Business Competencies (Blue Seal) Program through the Alberta Apprenticeship and Industry Training Department and for “CEUs” for Alberta Water/Waste Water Operators.
Location: Grande Prairie 8:30 am - 4:30 pm $425 per person
Register Early and Save Register by Sept 30, 2014 and pay $395 per person.
Leadership - New Ideas
from the Leading Edge
Focuses on new and innovative ways to lead your team and how to build strong working relationships. Grande Prairie:
September 8 - 9, 2014
Team
Harmony-Developing Successful
Work Relationships
Teaches how different personality styles communicate, learn, respond to change, problem-solve and how to use this to build a strong team. Grande Prairie:(location will be at the Grande Prairie Museum for this course)
October 23 -24, 2014
Advanced Skills for
LEADERSHIP
Leadership Series
Let us Be Your Training Department
We will customize any of our courses to your needs. For a no cost, no obligation consultation, please contact us. Continuing Education & Corporate Training
1.866.652.3456 ext 8623 or Direct 780.849.8623
www.northernlakescollege.ca I Email: work@northernlakescollege.ca
“The MMP program gave me a
valuable
understanding and knowledge about Physical
Asset Management, which opens a large door
for my career development and progression.”
Lucas Gune
Maintenance Planning, Reliability and Projects Department
Manager, Cahora Bassa Hydropower, Mozambique
26
Con
tinuing
Education &
Corporate
Training
tinuing
Education &
Corporate
Training
Module 1: An Integrated
Strategy for Maintenance
Management
This module introduces you to an integrated and holistic approach to maintenance and asset management. Live Online:
Sept 17 - Oct 15, 2014, 6:30 pm - 9:30 pm Wed (Save 5% if you register by Aug 27, 2014) Nov 3 - Dec 1, 2014, 4:30 pm - 7:30 pm Mon (Save 5% if you register by Oct 14, 2014) Jan 15 - Feb 12, 2015, 6:30 pm - 9:30 pm Thurs (Save 5% if you register by Jan 5, 2015)
Module 2: Production and
Operations Management for
the Maintenance Manager
This module links maintenance strategies with those of production and operations.Live Online:
Sept 10 - Nov 12, 2014, 6:30 pm - 9:30 pm Wed (Save 5% if you register by Aug 20, 2014) Oct 4 - Dec 13, 2014, 9:00 am - 12:00 pm Sat (Save 5% if you register by Sept 15, 2014)
Module 3: Human Resource
Management for the
Maintenance Manager
This module looks at how human resources practices relate to the maintenance environment. Live Online:Sept 18 - Nov 20, 2014, 6:30 pm - 9:30 pm Thurs (Save 5% if you register by Aug 28, 2014) Nov 25, 2014 - Feb 10, 2015, 4:30 pm - 7:30 pm Tues (Save 5% if you register by Nov 4, 2014) Jan 12 - Mar 23, 2015, 6:30 pm - 9:30 pm Mon (Save 5% if you register by Dec 19, 2014)
Module 7: Computerized
Maintenance Management
Systems (CMMS)
This module is a study of the features, benefits and the effective use of a CMMS or EAM computerized maintenance work management process.
Live Online:
Nov 13, 2014 - Jan 29, 2015, 6:30 pm - 9:30 pm Thurs (Save 5% if you register by Oct 23, 2014) Jan 28 - Apr 1, 2015, 4:30 pm - 7:30 pm Wed (Save 5% if you register by Jan 7, 2015)
Module 8: Capstone Course
Working in small groups or teams, students will select a project that will audit, assess and improve their current maintenance departments or develop a new maintenance strategy in their company or resolve a significant mainte-nance issue within their departments. Live Online:Sept 23 - Dec 2, 2014, 6:30 pm - 9:30 pm Tues (Save 5% if you register by Sept 2, 2014) Sept 25 - Nov 27, 2014, 3:30 pm - 6:30 pm Thurs (Save 5% if you register by Sept 4, 2014)
The courses in the Maintenance Manage-ment Professional Certificate Program are approved for the Achievement in Business Competencies (Blue Seal) Program through the Alberta Apprenticeship and Industry Training Department and for “CEUs” for Alberta Water/Waste Water Operators.
Register Early and Save
SAVE 5% on tuition (not materials) when you register 3 weeks before the module starts.
Tuition Fees Per Module/Per Person: Module 1: $425 per person
+ materials & shipping
Module 2 - 8: $825 per person
+ materials & shipping
Shipping in Canada by regular Canada Post is $30 +GST, except for Module 8 - $25 +GST Please Note: Any registrations received 1 week before the module starts will have a Priority Post or Purolator shipping charge applied at a higher rate. All Module times are on Mountain Time Zone (Canada)
Materials (Textbook and Workbook) Fees Per Module (Subject to Change): Module 1: $91.58 + shipping + GST Module 2: $193.40 + shipping + GST Module 3: $175.18 + shipping + GST Module 4: $118.33 + shipping + GST Module 5: $92.53 + shipping + GST Module 6: $86.73 + shipping + GST Module 7: $74.88 + shipping + GST
Module 8: $8.40 + shipping + GST (workbook only)
MMP Information Session
-FREE Live Online
Want to know more? Want to promote this within your organization? Join us for a 1 hour information session - delivered LIVE Online. Participate from the comfort of your office or home at your computer.
Live Online: Tue, Nov 18, 2014 1:00 pm - 2:00 pm
(Eastern Time Zone, Ontario) delivered at MainTrain 2014 and broadcast LIVE online
Module 4: Financial Management
for the Maintenance Manager
This module focuses on the application of accounting and finance principles as it pertains to the maintenance management role.Live Online:
Sept 8 - Nov 17, 2014, 5:30 pm - 8:30 pm Mon (Save 5% if you register by Aug 18, 2014) Jan 20 - Mar 24, 2015, 6:30 pm - 9:30 pm Tues (Save 5% if you register by Jan 5, 2015)
Module 5: Developing &
Implementing Maintenance
Tactics
This module focuses on maintenance efforts to ensure that physical assets safely, capably, reliably and repeatedly perform to their designed specifications. Live Online:
Oct 1 - Dec 3, 2014, 6:30 pm - 9:30 pm Wed (Save 5% if you register by Sept 10, 2014) Nov 25, 2014 - Feb 10, 2015, 4:30 pm - 7:30 pm Tues (Save 5% if you register by Nov 4, 2014)
Module 6: Maintenance
Work Management
This module provides a study of the fundamental principles of the planning and scheduling process in addition to the basics of planning, scheduling and work coordination methods.
Live Online:
Nov 6, 2014 - Jan 22, 2015, 4:30 pm - 7:30 pm Thurs (Save 5% if you register by Oct 16, 2014)
MAINTENANCE
MANAGEMENT
Professional
Leadership Series
Delivered LIVE Online
Be anywhere
with fast
internet, and your audio
capable laptop or tablet.
Canadian Astronaut, Chris Hadfield, 2013 MainTrain Conference Keynote SpeakerMaintenance Management Professional
(MMP) Certification Program – 8 Modules
Developed and authorized by the Plant and Engineering Maintenance Association of Canada (PEMAC).
Toll Free 1.866.652.3456 Ext. 8623 I Direct 780.849.8623 www.northernlakescollege.ca I Email: work@northernlakescollege.ca
Con
tinuing
Education &
Corporate
Training
tinuing
Education &
Corporate
Training
OH&S Due Diligence:
Demonstrating What’s
Reasonable
Explore the fundamental tenets of due diligence and how to apply them in the workplace.
Live Online: October 23, 2014
Hazard Assessment
Fundamentals
Learn the common types of hazards present in the workplace and the typical methods used to control them.
Live Online: November 4, 2014
Task Based Hazard
Assessment
Gain an understanding of the process of conducting task based hazard assessments, their link to regulatory requirements and their role in leading efforts to define effective hazard controls & strategies. Live Online:
November 6, 2014
The courses in the Safety Skills for Supervisors Certificate Program are approved for the Achievement in Business Competencies (Blue Seal) Program through the Alberta Apprenticeship and Industry Training Department and for “CEUs” for Alberta Water/Waste Water Operators.
Want to take the LIVE Online training as a group? You can have as many as you want at 1 computer connection.
Please note that there will be no certification for individuals that participate in a group.
6:30 pm - 9:30 pm
3-hour Classes: $95 per person (Group Rate $190, no certification) 6-hour Classes: $190 per person (Group Rate $390, no certification)
OH&S Legislation:
Understanding the
Fundamentals
Gain an understanding of the role of employers, workers and regulators in establishing healthy & safe workplaces. Live Online:
October 7, 2014
OH&S Legislation:
Delving into the Details
Learn the specific requirements of the Alberta OH&S Code and variations in requirements for other provinces. Live Online:October 9, 2014
OH&S Legislation:
WCB Responsibilities,
Requirements and Processes
Discover the role of WCB and how it is a part of an effectiveH&Smanagement system. Live Online:
October 21, 2014
Incident Reporting &
Investigation: Cause Models
(Dominos and Peterson’s Flow
Chart)
Learn two cause models that can be applied to an incident that will facilitate the discovery of the incident’s causes. Live Online:
December 4, 2014
Incident Reporting &
Investigation: Cause Models
(Events & Conditions Charts
& Energy Barriers)
Learn three investigation models and tools to facilitate cause analysis. Live Online:
December 16, 2014
Incident Reporting &
Investigation: Improving Skills
and Avoiding Pitfalls
Explore the common pitfalls in the typical investigation process and gain an understanding of how to effectively collect information during investiga-tions.
Live Online: December 18, 2014
To complete the Safety Leadership Essentials Certificate Program you need to take the Intervention – Managing Employees with Personal Problems course. This course is part of the Essential Skills for Supervisors Program. Taking this course will give you credit in both series. You will learn how to recognize troubled employees and what to do when problems arise. Go to page 24 to find locations, dates, fees for this course.
Health, Violence and Working
Alone Hazards
Explore specific health related hazards in the workplace and gain an apprecia-tion for hazards that are often chronic in nature and whose effects are not immediate.
Live Online: November 18, 2014
Hazard Assessment:
Beyond the Basics
Learn about other hazard assessment tools and review the common hazard assessment pitfalls and ways to avoid them.
Live Online: November 20, 2014
Incident Reporting &
Investigation: Why Bother
Explore the legislative and non-legislative reasons for reporting incidents in the workplace. Live Online: December 2, 2014SAFETY
LEADERSHIP
Essentials
Leadership Series
Delivered
LIVE Online
in three or six hour modules.
Take all 17 courses within 5 years and receive the Safety Leadership Essentials Certificate.
Workplace Health & Safety
All safety related classes can be arranged for your organization. Look to us FIRST! Call Continuing Education & Corporate Training at 780.849.8623.
Toll Free 1.866.652.3456 Ext. 8623 I Direct 780.849.8623
www.northernlakescollege.ca I Email: work@northernlakescollege.ca 30
Con
tinuing
Education &
Corporate
Training
tinuing
Education &
Corporate
Training
Delivering Exceptional
Customer Service
Teaches you how to create a customer focused approach leading to improved service.
Live Online: Nov 7, 2014
9:00 am - 4:00 pm (1 hr lunch break)
$190 per person
$380 Group price without certification
Minute Taking
Gives you the tools to take minutes efficiently and effectively whether at a formal or informal meeting. Live Online:
Oct 8, 2014
9:00 am - 4:00 pm (1 hr lunch break)
$190 per person
$380 Group price without certification
Telephone Skills & Email
Etiquette
Teaches you how to develop excellent telephone skills and proper business email etiquette in order to enhance customer service.
Live Online: Nov 12, 2014
9:00 am - 4:00 pm (1 hr lunch break)
$190 per person
$380 Group price without certification
Solution Focused Thinking
Gives you the skills to identify the problem and find the right solution. Grande Prairie: October 16 -17, 2014 9:00 am - 4:00 pm $365 per person
Planning an Event or
Small Project
Focuses on developing your skills to keep events and small projects well organized and on track.
Slave Lake:
December 11-12, 2014 9:00 am - 4:00 pm $365 per person
Clear and Concise Business
Writing
Covers tips and techniques that gets your message across in a written format.
Live Online: Nov 21, 2014
9:00 am - 4:00 pm (1 hr lunch break)
$190 per person
$380 Group price without certification
More Online Courses
See Pages 47- 48 for a complete listing of our LIVE Online Courses.
BUSINESS/
PROFESSIONAL
Development Courses
www.northernlakescollege.ca I Email: work@northernlakescollege.ca
Get the Essential Skills for Administrative
Professionals Certificate when you complete:
• Delivering Exceptional Customer Service (Page 31) • Clear & Concise Business Writing (Page 31)
• Communication – Getting the Message Across (Page 23)
• Managing Time – Scheduling People, Paper & Priorities (Page 23) • Minute Taking (Page 31)
• Planning an Event or Small Project (Page 31)
• Resolving Conflict – Reaching Agreement at Work (Page 24) • Solution Focused Thinking (Page 31)
• Telephone Skills & Email Etiquette (Page 31)
Take
LIVE Online
training
as a group! You can have as many
as you want at 1 computer connection.
There will be no certification for individuals that participate in a group.
32
