Bachelor Module Guide (ITL24) Bachelor Module Guide Process Management CREDITS. Aims and Objectives of this module:

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CREDITS

Bachelor Module Guide

Process Management

(ITL24)

Aims and Objectives of this module:

 Understand the BPM terminologies, methodologies, techniques, and the global language of processes being used worldwide.

 Understand what process management is and why is it important to improve business processes before automating them

 Apply the BPM Implementation by examples and case studies

 Describe what a process is, what process modeling, analysis and design are, and what process

management is.

 Have an overview of the approach needed to measure processes across an industry.

 Learn about the identification and classification of processes which are vital in any process driven strategy towards making “process thinking” a new approach to solving business problems and continuously improving organizational performance.

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Module Description

Module Name Process Management

Module Code ITL24

Period Year 3 Phase 2 Block 3

Teacher Gbenga Agbona

Email Address [email protected]

Prerequisite Phase 1 related modules ( ITL) or equivalent

Introduction One of the seemingly obvious ways to organize a business would seem to be by process, or how work should and does get done within organizations. Granted, it’s not the only reasonable way to organize. Because functions (marketing, accounting, sales, production, research) involve critical skills necessary to make organizations work, that is a useful structure to have within a company.

Because customers and products can differ, it’s sometimes helpful to organize around different types of customers (consumers versus businesses, for example) or products (hardware versus software in a computer company). Because business conditions sometimes vary across geography, it’s often useful in global firms to organize in part around geography (North America, Europe/Middle East/Africa, and Asia). No large, complex firm will ever have only one basis for organizational structure.

This course is an introduction into Process Management. On the one hand, the course covers many topics and links concepts to concrete technologies. On the other hand, the course provides formal definitions and relates things through meta modeling. This makes it suitable for students of business administration.

Goals  Understand the BPM terminologies, methodologies, techniques, and the global language of processes being used worldwide.

 Understand what process management is and why is it important to improve business processes before automating them

 Apply the BPM Implementation by examples and case studies

 Describe what a process is, what process modeling, analysis and design are, and what process management is.

 Have an overview of the approach needed to measure processes across an industry.

 Learn about the identification and classification of processes which are vital in any process driven strategy towards making “process thinking” a new approach to solving business problems and continuously improving organizational performance. Content Chapter 1 How can we demystify business process management?

Chapter 2 What is business process management?

Chapter 3 Why is it important to improve business processes before automating them? Chapter 4 When should you do BPM – what are the main drivers and triggers?

Chapter 5 Who should be involved in BPM?

Chapter 6 Why are organizational strategy and process architecture important in BPM Chapter 8 What are the critical success factors in a BPM project?

Chapter 9 What are the critical implementation aspects for a BPM solution? Chapter 10 Why do you need a structured approach to implementing BPM? Chapter 11 Framework overview

Chapter 12 Guidelines on how to use the framework Chapter 13 Organization strategy phase

Chapter 14 Process architecture phase Chapter 15 Launch pad phase

Chapter 16 Understand phase Chapter 17 Innovate phase Chapter 18 People phase

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Chapter 19 Develop phase Chapter 20 Implement phase Chapter 21 Realize value phase

Chapter 22 Sustainable performance phase Chapter 23 Essentials introduction

Chapter 24 Project management

Chapter 25 People change management Chapter 26 Leadership

Chapter 27 BPM maturity

Chapter 28 Embedding BPM within the organization Instruction /

Study Load

24 Lesson hours

16 Preparation Lesson hours 20 Assignments / Homework hours 20 Exam and exam preparation hours

60 Literature ( Depending on the length and difficulty of the book ) hours

The course uses 300 pages from the book(s) and journal articles where: • 300 pages average reading and understanding material –60 Hours Criteria:

• Difficult reading and understanding material – 3 pages per hour • Average reading and understanding material – 5 pages per hour • Easy reading and understanding material – 7 pages per hour

Total 140 Hours

IBA Final Qualification Mapping

Mapped with numbers 2,8,11 and 18. See the EEG for further reference. Teaching Language English Teaching Methods - Classroom lecturing - Case study discussions

- Feedback and presentation sessions - Video and film

- Discussion sessions - Research Papers Module / Lecture and seminar status Compulsory Testing and assessment Written Examination (1)

See the EEG for further reference. European

Credits

5 Required

literature

Business Process Management - Practical Guidelines to successful implementations by John Jeston and Johan Nelis. Butterworth-Heinemann; 2008, ISBN-10: 0750686561, ISBN-13: 978-0750686563

Recommended literature

Additional literature material and academic journals shall be provided by the lecturer in the class.

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Module Plan

Module Name Process Management

Lesson 1

Content Chapter 1 How can we demystify business process management? Chapter 2 What is business process management?

Chapter 3 Why is it important to improve business processes before automating them? Chapter 5 Who should be involved in Business Process Management

Chapter 6 Why are organizational strategy and process architecture important in BPM implementation?

Aims  Give Brief history of business process management

 Examine the BPM hype cycle

 Understand what BPM is about.

 Understand the iceberg syndrome and the concept of Exploring ‘reality’

 Explore change management and performance measurement

 Understand why is it important to improve business processes before automating

 Be able to comprehend what Organization strategy and process architecture is

Required Preparation Chapters 1 – 6 , Pages 1-27 Tasks (self-study / homework)

In class given assignments and homework

Lesson 2

Content Chapter 7 How do you sell BPM technology to the organization? Chapter 8 What are the critical success factors in a BPM project?

Chapter 9 What are the critical implementation aspects for a BPM solution?

Chapter 10 Why do you need a structured approach to implementing BPM? Chapter 11 Framework overview

Aims  Understand who is buying BPM technology.

 Understand who is selling BPM technology.

 Understand the BPM implementation framework

 Understand organizational approach to BPM implementations

 Understand framework phases

 Understand project essentials

 Understand process-centric organization

Required Preparation Page 59 -98 Tasks (self-study / homework)

Lesson 3

Content Chapter 12 Guidelines on how to use the framework Chapter 13 Organization strategy phase

Chapter 14 Process architecture phase

Aims Understand why a ‘one approach fits all’ philosophy does not work

Understand how BPM projects are selected? Learn the four scenarios in implementing BPM

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Understand skipping of a phase Learn the Iterative approach

Understand why involve strategy in BPM? Understand organization strategy outputs

 Organization strategy phase risks

 What is process architecture?

 Realize value

 Process architecture output

 Process architecture phase risks

Required Preparation 100 - 166 Tasks (self-study / homework)

Lesson 4 Content Chapter 15 Launch pad phase

Chapter 16 Understand phase Chapter 17 Innovate phase

Aims Understand: Launch pad phase

 Realize value

 Launch pad phase outputs

 Launch pad phase risks Understand phase

 Realize value

 Understand phase outputs

 Understand phase risks Innovate phase

 Realize value

 Innovate phase outputs

 Innovate phase risks

Lesson 5 Content Chapter 18 People phase

Chapter 19 Develop phase Chapter 20 Implement phase

Aims Understand: People phase

 Realize value

 People phase outputs

 People phase risks Develop phase

 Realize value

 Develop phase outputs

 Development phase risks Implement phase

 Realize value

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 Implement phase risks Required Preparation Pages 215 - 245 Tasks (self-study / homework)

Lesson 6 Content Chapter 21 Realize Value phase

Chapter 22 Sustainable performance phase Chapter 23 Essentials introduction

Aims Understand

 How to realize Value phase

 Critical success factors

 Realize value phase outputs

 Realize value phase risks

 Sustainable performance phase

 Realize value

 Sustainable performance phase outputs

 Sustainable performance phase risks

Lesson 7 Content Chapter 24 Project management

Chapter 25 People change management

Chapter 26 Leadership

Aims Understand:

 Project management risks

 People change management

 Step 1: Resistance to change

 Step 2: Why change and leadership’s role?

 Step 3: Components of the change program

 Step 4: Getting ready for change

 Step 5: Required behavior

 Step 6: How do you get there?

Required Preparation Chapters 24, 25 and 26 Tasks (self-study / homework)

Lesson 8 Content Chapter 27 BPM maturity

Chapter 28 Embedding BPM within the organization

Aims Understand:

 BPM maturity

 Introduction

 Business process management maturity

 The BPM maturity model

 Application of the BPMM model

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 Embedding BPM within the organization  Ownership of processes Required Preparation All Chapters Tasks (self-study / homework)

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Module Evaluation Plan

Module Name Process Management

Block Type of Evaluation % Weight of Final Module Mark

Evaluation 1 3 Written Examination 100%

Total mark required for pass 5.5 Total must equal 100%

Short explanation

There is a short description of this in the Education Guide under Examinations and Evaluation leading to EC Credits.

Content of the exam covers the topics that have been given in the module plan.

Teacher explanation:

Final mark required for pass:5.5 Notes:

Required Attendance of 75 % of the lecture. If students miss more than 1 lesson in a block of 4 weeks, they can be barred from taking the exam at the Exam week, and will be required to wait until the re-sit at the following block Exam week. After this, the next opportunity will be the following year.