Advanced Performance Measures

Presented By:

Advanced Performance

Measures

Establish a performance measurement system

to guide decision making

featuring three interactive core courses:

Value Statement: Establish Performance Measurement Framework

identify, align, and prioritize goals and strategies for organization results

Value Statement: Implementation of Performance Measures

develop, document, and communicate the relationship of performance

measure to organization success

Value Statement: Utilize Performance Data to Inform Decision Making

incorporate performance data and analysis to make informed

organization decisions

Develop, Implement, Utilize, and Report performance

to improve organization results

develoPing and utilizing:

seP 11-12, 2013

Washington, DC

Advanced Performance

Measures

Establish a performance measurement system

to guide decision making

Dear Management Professional,

It has been 20 years since the original Government

Performance and Results Act (GPRA), the concepts

and methods of performance measurement have

been taught. As you look to get beyond the concepts,

many have encountered the challenges of applying

to their agencies. With the GPRA Modernization

in 2010, along with the continuous search for best

practices, lessons learned, and models to improve

performance provide more barriers than solutions.

We see enhancements to data collection, reporting,

and analysis; yet, the struggles to utilize performance

measures to guide decision making throughout all

levels of agencies. What if there was a “scientific”

approach to performance measurement and the

ability to communicate performance data to various

audiences? Could a lifecycle get beyond the

concepts, and focused on the applied elements of

performance? Our hypothesis is that performance

measurement systems can be more “science” than

“art”, and answer the next generation challenges in

management.

During this interactive and in-depth two-day course,

attendees will be exposed to applied skills, techniques,

processes, and methods that will help guide and

improve development of performance measures

and performance management frameworks. With

a blend of interactive exercises, case studies and

guided presentations, attendees will gain a higher

understanding of how to efficiently solve problems

and make better decisions. Broken up into seven

informative learning modules, attendees will start by

understanding critical thinking and problem solving

skills, work through root cause analyses and end with

evaluating effective decision making and stakeholder

buy-in.

Please join us in Washington, DC for this in-depth

and interactive learning experience that will open the

door to increased results and minimized waste in

your organization through essential critical thinking

skills. We look forward to seeing you there!

Sincerely,

The Performance Institute

WeLcoMe Letter:

WHo sHouLd Attend:

This course will be beneficial for position

titles from any organization that include:

n

CEO

n

COO/CFO

n

Executive Directors

n

Directors

n

Managers

n

Administrators

n

Department Heads

n

Supervisors

n

Project Managers

n

Portfolio Managers

n

Program Directors and Managers

n

Commissioned and non-commissioned officers

n

…and all other management, supervisory or

professional staff that are looking to increase

performance and eliminate roadblocks for their

organization and work-teams through confident

problem solving and decision making.

five reAsons to Attend:

Developing and utilizing a performance

management framework

Aligning and cascading outcomes and

outputs throughout the organization

Understanding and using a performance

measurement lifecycle

Defining and implementing performance

measures and data

Utilizing performance information for

reporting and decision-making

1

2

3

4

5

agenda at a glanCe:

continental Breakfast and registration

Module i: context for creating a Performance Management system

Module ii: establish Measurement framework

Lunch Break

Module iii: identify and Apply outcome Measures to support goals

Module iv: develop and Apply intermediate Measures to Assess strategies

day 1 Adjourns

continental Breakfast and registration

Module v: Align organizational Levels to goals and strategies

exercise: Build A framework

Lunch Break

Module vi: set targets, Performance standards, and Performance factors

to determine Probability of success

Module vii: use Performance data for reporting and decision Making

course Adjourns

8:0

9:00

10:0

1:00

1:00

:0

:00

8:0

9:00

10:0

1:00

1:00

:0

:00

Day 1: advanced Performance Measures

day 1: advanced Performance Measures

Breakfast and registration

Module i: context for creating a Performance Management system

this module will focus on:

• Elements of a performance management system

• Strategic Thinking vs. Strategic Action

• Discuss the logic model framework for organization performance

• Cascade and align performance with a focus on organization mission

Module ii: establish Measurement framework

this module will focus on:

• Utilize the logic model to build performance foundation

• Incorporate the elements of the logic model

• Demonstrate the “How” and Why” concepts of performance

• Discuss relationship of controls and influences through the framework

Lunch Break

Module iii: identify and Apply outcome Measures to support goals

this module will focus on:

• Learning concepts to identify and select outcome focused measures

• Developing outcome measures aligned to goals

• Defining the measures and structure for results

Module iv: develop and Apply intermediate Measures to Assess strategies

this module will focus on:

• Understanding near-term steps progressing toward strategies

• Establishing a set of measures assessing strategies

• Applying intermediate measures to manage priority and near-term performance

day 1 Adjourns

8:0

9:00

1:00

1:00

:00

day 2: decision Making

Breakfast and registration

Module v: Align organizational Levels to goals and strategies

this module will focus on:

• Cascading and alignment of performance throughout the organization

• Examine accountability structures

• Establish “line of sight” performance processes

exercise: Build a Performance framework

the exercise will focus on:

• Utilizing a logic model to build a performance framework

• Develop goals, strategies, and process

• Develop outcome measures, intermediate measures, and outputs

Lunch Break

Module vi: set targets, Performance standards, and Performance factors to

determine Probability of success. this module will focus on:

• Setting targets for measures using information

• Establishing the criteria for performance standards

• Creating the performance factors for analyzing measures

• Discussing the elements to score performance success

Module vii: use Performance data for reporting and decision Making

this module will focus on:

• Documenting data collection sources and processes

• Establishing frequency and method of reporting

• Reporting views to communicate performance to audiences

• Integrating performance data into organization decision making

course Adjourns

8:0

9:00

1:00

1:00

:00

tuition and group discounts

The tuition rate for Government Performance Management Week is as follows:

General Registration:

Rates

Event Date: September 11

$999/19 Ends

July 1

$1099/199 Ends

August 1

$1199/9 Until

Closing

For more information on the early bird rate or group discounts for Advanced Performance Measures please

contact the Institute at 877-676-8625.

venue and Hotel

Advanced Performance Measures will be held at The Performance Learning Center in Washington, DC. The Learning Center

is just a few blocks from both the Gallery Place-Chinatown and Metro Center metro stations. A public parking garage is located

inside of the building.

the Performance learning Center

901 new York avenue, nW | 3rd Floor West tower | Washington, DC 20001

Venue Questions: 202-524-8040 | registration Questions: 1-877-992-9521

Please note: The building elevators do not allow delegates up into the Learning Center until 8:30am

Hotel

Please contact customer service at 1-877-992-9521 for more information.

registration form

To register, call 877-992-9521; Fax this form to 866-234-0680: or visit www.PerformanceInstitute.org

Yes! Register me for this event.

Please call me. I am interested in a special group discount for my team.

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About the Performance Institute The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We serve as the nation’s leading authority and repository on performance-based management practices for government. Our mission is to identify study and disseminate the leading management innovations pioneered by “best-in-class” organizations. Through our national conferences on pressing issues, interactive training programs for government and private sector managers, best practice research and strategic consulting services, the Institute provides cutting edge expertise in the design, implementation and evaluation of strategies to solve operational and managerial challenges and enhance organizational performance.

Become a Certified Government Performance Manager through the Performance Institute

To address your professional needs and ensure your organization’s success, the Performance Institute offers a Certificate in Government Performance Management. Certificate completion requires only 3 required and 3 elective courses that you can select based on topics that meet your agency’s unique needs. Upon successful completion, you will emerge from the Institute’s certification program with a thorough understanding of all course concepts and poised to apply what you learned in a real and practical way. As a Government Performance Manager Certificate candidate you can:

• Customize any Program to Fit Your Needs

• Advance Your Career with New Skills and Competencies

• Meet New Certification Requirements as Required by OMB and Congress

For more information about the benefits of enrolling in certification, please contact Chris Kamal at 202-213-3614 or email him at Chris. [email protected].

In-house Training and Customization

One of the more popular vehicles for accessing the institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience and virtually eliminates travel expenses.

On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning • Performance Management • Project Management • Lean Six Sigma • Workforce Management • Leadership and Change

For more information about in-house training options available to you, please contact Chris Kamal at his email: Chris.Kamal@ performanceinstitute.org.

Exhibiting and Sponsorship

To learn more about exhibiting and sponsorships at the event please contact Andrew Goodwin at 703.739.5621 or email him at Andrew. [email protected].

Quality Assurance

The Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:

the Performance Institute: Quality assurance 11 Canal Center Plaza, Suite 107

alexandria, Va 22314 We will evaluate individual complaints in a context of collective comments from the event. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes but will work to ensure a comparable speaker is located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

Delivery Method: Group-live

Program Level: Basic

Prerequisites: None

Advanced Preparation: Given through email if applicable

CPE Credits: 12

Sponsor Organization Name

and ID Number: The Performance Institute 108108

The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org

Note: Course certificates will be made available upon completion of the

class on-site, but if you would like an electronic copy sent to you, please contact us at [email protected]