IriScene Remote
Manager
Version 4.8
A. INTRODUCTION... 3
B. WORKING DESCRIPTION ... 3
C. PLATFORM MANUAL... 3
1. ACCESS TO THE PLATFORM... 3
2. AUTHENTICATION MODES... 5
3. AUTHENTICATION AS MASTER... 6
4. MODULES FOR MASTER... 6
1. Principal module ... 6
2. Secondary module... 8
5. AUTHENTICATION AS ADMINISTRATOR... 19
6. MODULES FOR ADMINISTRATOR... 20
1. Main module... 20
2. Secondary modules ... 37
7. REQUIREMENTS... 122
D. REPORT WEB APPLICATION MANUAL ... 123
1. ACCESS TO THE APPLICATION... 123
2. REPORT WEB APPLICATION... 124
E. IRISCENE REMOTE MANAGER CLIENT (IRM CLIENT) MANUAL... 128
1. INSTALLATION... 128
2. INSTANT RECOVERY SYSTEM (IRS)OPERATION... 131
3. IRISCENE REMOTE MANAGER AGENT (IRMAGENT)CONFIGURATION... 138
4. SELF SERVICE OPERATION... 147
5. UNINSTALLATION... 152
A. Introduction
The objective of the following document is to present the user guide for Iriscene Remote Manager and facilitate its handling by the users. This manual details all the possible options and actions that the user can find or take.
B. Working Description
Iriscene Remote Manager is a robust platform to administer, control and give support to distributed computer networks.
Iriscene Remote Manager‘s main functions are: Unattended distribution of software.
Instant Recovery System: technology of local or remote recovery of machines.
Inventory of hardware and software assets: allows the control of the state of the machines in a quick and efficient way.
Remote control: provides support and allows the control of the state of the machines in a quick and efficient way without travel.
C. Platform Manual
The Iriscene Remote Manager platform has a Microsoft Smart Client technology based user interface.
A smart client consists of a Windows traditional application that provides the user with an interface to access a web services based system, maintaining the advantages of traditional web clients, such as the absence of installation on the client machine, operation through Internet and automatic updates.
The Iriscene Remote Manager platform is multi-company, that is to say, each one of the companies registered on the platform will have their own group of terminal units, invisible to the rest of the companies. Each one of these terminal groups will contain the terminals that have been registered.
1. Access to the platform
Access to the platform is via the configured Internet browser, introducing the URL that gives access to the platform in the browser’s address bar (Figure 1):
Figure 1. Browser address bar
Figure 2. Access to the platform
Click on "Run” and the system will launch the application "click once." This application carries out the following actions:
Checks that the application Iriscene Remote Manager (IRM) exists in the machine. (Figure 3)
Figure 3. Verification of the existence of IRM
If it exists, it checks that the version that is in the client machine is the same as the one in the browser and if it is not, downloads it. (Figure 4 and Figure 5)
Figure 5. The application is downloaded
The application is executed and the authentication window appears (Figure 6 and Figure 7).
Figure 6. Application run
Figure 7. Authentication
2. Authentication modes
There are three modes of authentication:
Master: is the user that has control over the administrators and users of the companies. If you access the platform with this user, you can create common updates for all the companies created in IRM.
User: is the user that has access to the platform with the privileges assigned by the administrator of the company created in IRM.
3. Authentication as master
When registering as the master user, Figure 8 is displayed where you can select two options:
Register as administrator or user of one of the companies. If you register with this option you
can access the platform (see section A.6) and perform all the actions on the terminals that are allowed for the user with which you have registered.
Register with master privileges. If you register with this option, you can create groups of
common updates for all the companies.
Figure 8. Master authentication options
4. Modules for master
1. Principal module
Figure 9 shows the principal module for the master user.
Figure 9. Principal module for master user
Platform menu
Figure 10. Platform menu : Indicates if any action is in process.
: Displays the name of the user logged in the application. If you press on this (Figure 11) is displayed giving the option of modifying your access password. The access password length must be bigger than 6 and less than 15 characters.
Figure 11. Changing user password
: displays Figure 12, the confirmation window to go to the master user options. (See section 3)
Figure 12. Confirmation window
: Closes the application and returns to display the authentication.
: Displays a window in the lower part of the secondary modules.
In order to activate the autorefresh you must mark the checkbox , select if want the time in minutes or seconds and elect th e autorefresh time with
2. Secondary module
2.1 Remote Updates
2.1.1. Management
The sub module is shown in Figure 14. The updates and groups of common updates for all the companies registered in IRM are created in this sub module. These updates will be distributed by the company administrators as indicated in section 6.2.2.4.
Figure 14. Management of Remote Updates
The sub module has a menu that allows you to create packets and updates.
Figure 15. Management Sub module (Collapse All): Collapses all the directories of the main tree.
(Expand All): Expands all the directories of the main tree.
(Adjust columns): the columns are adjusted to the size of the data saved in each one of the registers.
(Refresh): Refreshes the main tree. In some cases, it is necessary to refresh so that the changes made are displayed in the tree.
optionally its description, assign the updates that you wish to include and the priority of the package (Figure 16).
Group Data: insert the update characteristics and select the priority of the download and the
updates that are going to be assigned to the group.
Figure 16. New Update Group
Name: the name of the group of updates, maximum 50 characters.
Description: the description of the group of updates, maximum 50 characters. This field is optional.
The priorities of the update groups are high, medium and low, being downloaded first those of high priority, then those of medium and later those of low.
To assign an update to an update group, it is necessary to drag the download from Available updates to Assigned updates.
Figure 17. Terminals assigned to this group
If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown.
Operations: assigns the actions that you want to perform before and after the update group
download. (Figure 18).
Figure 18. Actions of the update group
Restart the terminal: restart the terminal that has been assigned the action.
Do a Recovery Point: makes a Recovery Point for the terminal that has been assigned the
action. Selecting this option will display Figure 19, in which the name of the Recovery Point is inserted.
Figure 19. Introduce a name for the Recovery Point
Force inventory of Hardware and Software: forces a hardware and software inventory of
Immediately wake up bandwidthMeterModule: Immediately wakes the module that measures the bandwidth of a terminal group. Selecting this action will display a message that the operations have been sent correctly (Figure 20).
Figure 20. Operations sent correctly
Restore the last Recovery Point: Directly stores the last Recovery Point for the terminal that has been assigned the action.
Set Restore ON Start ON or OFF: Decides if the terminal, that has been assigned the action, restores the last Recovery Point after rebooting or not. Selecting this option displays Figure 21 in which you must select if you wish for the terminal to restore each time it reboots or not.
Figure 21. Automatic restore ON or OFF
Creates a system command: Executes theWindows commands, with the SYSTEM user that you introduce in the Figure 22 window, which is displayed on selecting this operation. (Windows XP)
Figure 22. Introduce the command to be executed
If you close a window where you introduce the argument for an action, then the action is cancelled and Figure 24 is displayed.
Figure 24. Action cancelled by user
To assign actions before the download drag the action to be done to Pre operations. (Figure 25 and Figure 26).
Figure 26. Assign to Pre actions II
To assign actions after the download drag the action to be done to Post operations. (Figure 27 and Figure 28).
Figure 28. Assign to Post operations II
: the updates are created that will be assigned to the groups of updates. A window (Figure 29) is displayed consisting of three tabs:
General: the features of the update are inserted with the actions to be carried out: installation with or without execution, with or without copying in a path in the terminal or uninstallation of the update.
• Name: Insert the name of the terminal, 50 characters maximum.
• Hash: You cannot modify this field. It will be created when creating the update. • Description: insert the description of the update, 50 characters maximum. This field
is optional.
You can select three actions to take with the update:
Install information: introduce the information relating to the update installation (Figure 29)
• Actions: Mark the actions you want to take after downloading the update. The actions are:
• Execute after download: Execute the update after the download. If you mark this option, it is obligatory to fill a valid detection option.
• File Destination: If you want to keep the update somewhere else, introduce the path where you want to keep it.
• Parameters: introduce the executable parameters, if you have them. • Command: execute the command inserted in this field.
• Upload Package: Choose the file that you want to upload to the server.
• Upload Information: Introduce the path where the information (.ini) of the package to upload is found. The introduction of this path is optional.
Uninstall information: insert the information relating to update uninstallation. (Figure 30)
Figure 30. Update General (Uninstall information) • Actions: Mark the actions you want the update to take. The actions are:
Detecting: introduce the information relating to the detection of an update in the terminal where it has been installed. (Figure 31)
Figure 31. Update General (Detecting)
• Detecting: detection modes to know if an update is already installed in the equipment. There are three detection modes:
• Default: controls that the update is in the IRM updates download path. • File: checks that the file path inserted in the File field exists.
• Registry key: checks that the registry key inserted in the Registry key field exists. URLs: alternative URLs are displayed where the terminal can download the update if the URL is not available.
It works as redundancy server, that is to say, if one of the servers where the update is found is not available, it will go to the other one to carry out the download of the update.
Figure 32. New Update URLs Name: insert a URL alternative.
URL’s list: list of URL’s available.
Insert an alternative URL in the field Name and press "Add" to go on adding more sources for the update, in the URL's list panel.
If a URL of the list is selected, it can be deleted by pressing the button Delete.
Requirements: insert the requisites that the terminals must comply with to download the update.
Figure 34. Update Requisites
The requisites that can be assigned to an update are:
OperatingSystem. The predefined values for this requisite are:
Microsoft Windows XP Professional Service Pack 2
Microsoft(R) Windows(R) Server 2003, Standard Edition Service Pack Microsoft Windows XP Professional Service Pack 2
Microsoft Windows 2000 Professional Service Pack 4 Microsoft(R) Windows(R) Server 2003, Enterprise Edition Microsoft Windows 2000 Advanced Server Service Pack 4 Microsoft Windows XP Home Edition Service Pack 2 Microsoft(R) Windows Vista Starter
Microsoft(R) Windows Vista Ultimate K
Processor. The predefined values for this requisite are: Intel(R) Pentium(R)
AMD
Intel(R) Celeron(R)
RAM size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =.
Free Windows Partition Size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =.
Internet ExplorerVersion. The predefined value for this requisite is 6.0. Mozilla FirefoxVersion. The predefined value for this requisite is 1.8. If Netscape 6 is installed.
If Net Framework 1.1 is installed If Net Framework 2.0 is installed
JavaVersion. The predefined value for this requisite is 1.5.
Macromedia FlashVersion. The predefined value for this requisite is 9.0. ActiveSyncVersion. The predefined value for this requisite is 4.2.
Media PlayerVersion. The predefined value for this requisite is 9.0 or 10.0. Outlook ExpressVersion. The predefined value for this requisite is 6.0.
All requisites that are added by pressing , are shown in the lower panel of the tab (Figure 35). The requisites can be eliminated from the update in this panel by pressing on the requisite to be eliminated.
Figure 35. Requisites added to the update
Clicking on a group with the right-hand button opens a menu that allows you to create a new group of updates and edit, view or delete the group you have clicked.
5. Authentication as administrator
Create an inventory Template.
Create an inventory Schedule, or calendar.
These two actions are necessary because the setup of the groups of terminals establishes a template and the periodicity with which the inventory is carried out.
Create a timetable, or schedule, for downloads.
With the Schedule, the frequency of update downloads allocated to each terminal is established.
6. Modules for administrator
1. Main module
Figure 36 shows the module that is common for all the secondary modules of the platform:
Figure 36. Main module
The master module is divided into three areas, marked in Figure 36 with rectangles.
Platform menu
Figure 37.Platform menu : indicates if some operation is processing.
: shows the user name logged on to the application. If you click on it, another window opens that gives the option to change the access passwords (Figure 38). The length of the access key has to be bigger than 6 and smaller than 15 characters.
Figure 38. User password change
: Closes the application and returns to the authentication screen.
: Displays a window located in the lower part of the secondary modules.
: displays a window Figure 39, to edit the autorefresh frequency of the platform.
Figure 39.Autorefresh configuration
To make the autorefresh function you must mark the , select the time in minutes or seconds and select the delay time with .
Terminal tree
We can distinguish two types of terminal tree:
IRM tree (IRM Groups). Contains the structure of groups created directly in IRM.
As displayed in Figure 40, the main tree is in this area, consisting of the root (IRM Groups) and their subfolders. The subfolders of the root form the groups created by the users and the terminals registered in the platform.
AD (Active Directory) synchronization tree, imports the structure of groups and equipment directly from an AD server.
Figure 40. Main tree
Figure 41. Tree with Active Directory synchronization
As observed in Figure 40 there are two different parts Action menu (Figure 42)
Figure 42. Action menu
(Expand All): Expands all the directories of the main tree.
(Terminal Alias): The green colour indicates that the name of the terminal that appears is the alias.
(Terminal Alias): The grey colour indicates that the name of the terminal is the name of the machine.
(Style): The style that the root directories are displayed is changed. To return to the previous style click on the button again.
(Sort): Puts the groups in alphabetic order.
(Refresh): The main tree is updated. In some cases, it is necessary to refresh to show the changes that have been made in the tree.
(Search): Displays the window of Figure 50, in the lower part of area 2.
(Dynamic Groups): Displays Figure 53, in the lower part of area 2. Tree display area (Figure 43)
Figure 43.Tree display area
In this area, the groups where the terminals are going to go can be created, the users are registered with the client configurator (see the configurator section of the IRM Client manual), and certain actions can be carried out with groups or terminals. (See section 2.3.3).
Click on ; so that the root directory or the groups are displayed, and click on ; so that they fold up again.
On the right of the group name [X,Y] is displayed, X being the number of subgroups that the group contains and Y the number of terminals in the group.
Event
Figure 44. Events window
As shown in Figure 44, the events window can be divided into four areas: Selection of the events to be displayed in the information window (Figure 45).
Figure 45.Events selection All: All the events are displayed.
Generic: The general events of the platform are displayed. Inventory: The inventory events of the platform are displayed.
IRS: The events of the actions that are carried out in the platform with the application Instant Recovery System are displayed.
Remote Updates: The events of the download of updates are displayed. Remote Control: The remote control events are displayed.
VPro: Displays the Vpro events.
Selections of the filters so that the events are displayed from the selected start and finish dates.
Figure 46. Filter of events by selection of dates
If you click on the tabs "From" or "To", in the image on the left in Figure 46, a calendar is displayed, as shown in the right-hand image of Figure 46 so that you can select the dates by which you wish to filter the events.
Figure 47. Automatic refresh of event information
To make the information window refresh automatically you must mark the check box "Auto Refresh", mark the time that you want for the automatic refresh and later click on the button "OK."
Filter of the number of event lines to display.
Figure 48. Filter of the number of event lines to display
: number of event lines that you wish to display.
: if the total events are more than the number of event lines selected, you can select a block of the events you are going to display.
Information of the selected events
Figure 49.Window showing the selected terminal events
Search
You access search by pressing in the action menu of the terminal tree.
Figure 50. Search window
Figure 51. Search window menu
The result of the search is shown in Figure 52. The result consists of those terminals or groups whose name coincides, totally or partially, with the character chain introduced in the search field (Figure 50).
Figure 52. Search results
Dynamic Groups
Access the dynamic groups by pressing in the action menu of the terminals tree. Dynamic groups allow you to create groupings of terminals to carry out actions with the secondary modules on these groups and not on the initial grouping.
Two areas are displayed:
Action menu (Figure 54), with the same features as the action menu in Figure 42 except that the "Terminal Alias", "Search" and "Dynamic Groups" buttons are not shown, it also includes:
Figure 54. Action Menu (Collapse All): Collapses all the directories of the main tree.
(Expand All): Expands all the directories of the main tree.
: returns to the initial style. On the contrary, to the menu of Figure 42, to return to the previous style you need to press this button and not the one that appears on the right.
(Style): The style that displays the root directories is changed. To return to the previous style press the button again.
(Sort): Puts the groups in alphabetic order.
(Refresh): The main tree is updated. In some cases, it is necessary to refresh to show the changes that have been made in the tree.
: If you create groups with terminals you need to apply the changes because if you do not, all the terminals created in the group will disappear as soon as you press update in the action menu of Figure 54 or you close and open up Dynamic Groups again.
Area for creation of groups (Figure 55). The terminals can be assigned to groups manually (Manual Dynamic Groups) or by choosing conditions so that only those terminals that comply appear in the created group (Dynamic Query's Groups).
Figure 55. Creation of groups Manual Dynamic Groups
You can create a Manual Dynamic Group and move the terminals and groups, with or without terminals, which you find in the displayed area of the tree (Figure 43) to this group. Create Manual Dynamic Groups by following these steps:
Next press on “New” and the window Figure 57 will open.
Figure 57. Creation of a group
Insert the name (Name), 50 characters maximum, and, optionally, the description (Description), 100 characters maximum, and press "OK". The result of creating the group "ECC" is the following:
Figure 58. Example Manual Dynamic Groups creation
Once created the Manual Dynamic Groups, you can drag terminals and groups with or without terminals from the upper terminal tree. Remember that when you carry out any of these actions you must press "Apply" to save the changes.
Dynamic Query’s Groups
A Dynamic Query's Group is a group where the terminals that comply with certain search criteria appear. Create a Dynamic Query's Group by following these steps:
Using the right-hand button of the mouse, click on Dynamic Query’s Groups and display the menu Figure 56.
Next press on “New” and the window Figure 59 will open.
Figure 60. Add Item
Figure 61. Delete Item
Figure 62. Test Item
The Dynamic Query’s Groups has a menu where you can add (Figure 60), delete (Figure 61) or test (Figure 62) the Items. An Item is a search condition and is composed of the following fields:
Default: select the option that you want:
AND: The terminals are shown that comply with the conditions of the previous Items and comply with the current Item that has been inserted.
OR: The terminals are shown that comply with the conditions of the previous Items or with the current Item that has been inserted.
AND NOT: The terminals are shown that comply with the conditions of the previous Items and do not comply with the current Item that has been inserted.
OR NOT: the terminals are shown that comply with the conditions of the previous Items or do not comply with the current Item that has been inserted.
This field is only active starting from the second Item.
Keywords: the key to filter the terminals that are registered in the platform. • Terminal Name: Name of registered terminals in the platform. • Private IP: Private IP of registered terminals in the platform. • Public IP: Public IP of registered terminals in the platform.
• IRM Version: Version of the platform on which the terminals are registered • Manufacturer: Manufacturer of registered terminals in the platform.
• Operating System: Operating system installed in the registered terminals in the platform.
• CPU: Processor installed in the registered terminal in the platform.
• Memory (Megabytes): Memory installed in the registered terminals in the platform. • System partition size: Size of the system partition in each of the registered
terminals in the platform.
• Available free space in system: Free available space in the system of the registered terminals in the platform.
• Rollback version: version of the rollback that each platform registered terminal has installed.
• Status (1 or 0): status of the registered terminals in the platform. They can be connected (1) or disconnected (0).
• Last Web Service Call: last call to the Web Service.
Expression: Select the expression that you need, among them are:
• Does not equal: The keyword of each terminal that has been chosen in the previous field, is not the same as the one inserted in the field value.
• Is greater than: The keyword of each terminal that has been chosen in the previous field is greater than the one inserted in the field value.
• Is greater than or equal to: The keyword of each terminal that has been chosen in the previous field, is bigger than or the same as the one inserted in the field value. • Is less than: The keyword of each terminal that has been chosen in the previous field
is less than the one inserted in the field value.
• Is less than or equal to: The keyword of each terminal that has been chosen in the previous field, is less than or the same as the one inserted in the field value.
• Does not contain: The keyword of each terminal that has been chosen in the previous field, does not contain the one inserted in the field value.
Value: insert in this field the value that you want the terminals to comply with to be included in the group that has been created.
Press the button "Test" to see the terminals that will be inside your group. Then insert the name and, optionally, the description, and press "OK".
You can edit, see and delete the Manual Dynamics Groups and Dynamic Query's Group (Figure 63), but not the terminals that you have added in Manual Dynamic Groups, nor the terminals of the Dynamic Query's Group (Figure 64). The only action you can do is to eliminate the group from the Manual Dynamic Groups, but eliminating it from the Manual Dynamic Groups does not eliminate it from the group of terminals (Figure 65).
Figure 63. Menu of Manual Dynamic Groups and Dynamic Query's Group
Figure 64. Menu of the groups of terminals of Manual Dynamic Groups and Dynamic Query's Group
Figure 65. Menu of the terminals of Manual Dynamic Groups and Dynamic Query's Group Remember that when you create the group you have to press "Apply" to save the changes made.
Actions in the tree display field
Actions with groups of terminals
Create groups by clicking the right-hand button of the mouse on “IRM Groups”; the Figure 66 menu will be displayed.
Figure 66. IRM Groups Menu
Press on “New” and the terminal groups’ properties opens on the Generic tab (Figure 67).
Figure 67. Terminal Group Properties-Generic Tab
In this tab, insert the name of the group (Name), maximum 50 characters, and, optionally, the description (Description), maximum 100 characters.
The "Serial Number" field is inactive because it is generated automatically when creating the group. This field cannot be modified when editing.
Figure 68. Tab for Configuration of Group Properties
In the Connection Type tab, select the connection type that the terminal will have with the platform.
Remoting: the actions required by the terminal are performed instantly.
Polling: the actions required by the terminal are stored in the server database and executed on the next poll.
Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open.
: if you mark this, you will apply the changes in the type of connection on the first level terminals; if you do not mark the changes in the type of connection, they will not be applied.
Figure 69. Terminal Group Properties-Connection Type Tab
In the information tab (Figure 70); introduce the data of the group. All the fields of the Information tab are optional.
Locality: introduce the location of the group, 50 characters maximum. Postal Code: introduce the postal code of the group, 10 digits maximum.
Province: introduce the province or county of the group, 50 characters maximum. Country: introduce the country of the group, 50 characters maximum.
Person of contact: introduce the contact person for the group, 50 characters maximum. Telephone: introduce the group telephone, 10 digits maximum.
If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown.
Figure 70. Tab for Information of Group Properties : select all the children of that group.
: unselect all the children of that group.
You can create subgroups within the terminal groups, by pressing the right-hand button of the mouse on the group that you want to create a subgroup of and the menu Figure 70 is displayed. Press on “New” and the properties of the terminal groups will open Figure 67.
Figure 71. Menu of the groups
As you can observe in Figure 71, the menu options (Edit), (View), (Delete), (Select all children) and (Unselect all children) are enabled.
With View, you can see all the data that has been inserted in the tabs.
With Delete, you can delete the group on which you pressed. When deleting the group, the subgroups and the terminals that belonged to that group are also deleted.
With Select all children you select all the children descending from the group. With Unselect all children you unselect all the children descending from the group. Actions for terminals
It is important to know that the customers never register directly from the platform but through the IRM installation software, inserting the license number.
Press on a terminal with the right-hand button of the mouse and the Figure 72 menu will be displayed.
Figure 72. Terminal menu
Observe that the enabled options are Edit, View and Delete. Press on Edit or View and the terminal properties will open (Figure 73).
Figure 73. Terminal Properties
With the option Edit, you can edit the terminal properties, two tabs are available:
Connection Type: Select the type of connection that the terminal will have with the platform. (Figure 74)
Remoting: the actions required by the terminal are performed instantly.
Polling: the actions required by the terminal are stored in the server database and executed on the next poll.
Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open.
Figure 74. Connection Type Configuration
The View option does not let you modify any terminal properties field; you can only look at them.
Delete eliminates the terminal from the platform.
With Remote Control, you can connect remotely with the terminal. (See section C.3.2.7) : selects all the children descending from the group.
: unselects all the children descending from the group.
Figure 76. Drag&Drop Confirmation Window
Figure 77. Successful Drag&Drop
Active Directory
The terminals that are shown in the Computers group are the terminals that are registered in the Active Directory and that when synchronizing it with the platform they are shown in that group. (See Synchronizer of the AD in the Appendix).
The only actions that can be carried out on the terminals and the groups of the Active Directory, if you click on one of them, are (Edit) and (View). (Figure 78)
Figure 78. Active Directory menu for groups and terminals.
Actions with the panels
The actions that you can carry out with the panels are two:
Figure 79. Pinned Dynamic Groups and Search panels
Close: in the higher right corner of some panels an is shown. This allows you to close the panel permanently, until you access it again. The panels where you can carry out this action are: search of terminals or groups of terminal units, (Search) events (Events) and the groups (Dynamics Groups).
The secondary modules
They contain the whole functionality of the application. If you want to go to a tab, it is only necessary to click on it.
If all the modules are not shown, the arrows at the end ( ) are used to scroll the tabs left to right or right to left depending on the modules that are hidden.
This is the first secondary module that is shown when the platform is run. It does not have any function, it only shows the image or flash that is configured. (See server installation manual to change the image)
Figure 81. Home Secondary Module
2.2 User Configuration
The module User Configuration gives the administrator the possibility of creating users with limited permissions and the secondary modules to be shown to them. Only the administrator can access this module.
Two user types exist that have access to the platform:
• Administrator: the administrator of the company does not have restrictions in the use of the platform. Only one administrator is created per company.
• Rest of users: created by the administrator, who is in charge of the creation of the permissions for each one of the secondary modules. (See section 2.2.1.)
Figure 82. Menu Options of User Configuration
2.1.1. Options Menu
The administrator is in charge of the creation of users and the allocation of permissions for each one of the secondary modules.
: opens the Agent window (Figure 83) to create a new user.
Figure 83. Generic Tab of the window Agent
In the Generic Tab (Figure 83) insert the new user's data, as well as the name to login to the platform together with the password.
Name: introduce the user's name, 50 characters maximum is inserted.
Surname 1: introduce the user's first surname, 50 characters maximum. (Optional field) Surname 2: introduce the user's second surname, 50 characters maximum. (Optional field) E-mail: introduce the user's email address. The format for mail is [email protected] (Optional field)
Description: introduce some comment about the user, 50 characters maximum. (Optional field)
Figure 84. Configuration Tab
The user data is introduced in the Additional Data tab (Figure 85). Not all this data is obligatory, some is optional.
Figure 85. Additional Data Tab Department: introduce the user department, 50 characters maximum. Address: introduce the user's address, 50 characters maximum. Locality: introduce the user's town, 50 characters maximum. Postal Code: fill in the user's postal code, 10 digits maximum. Province: fill in the user's county, 50 characters maximum. Country: introduce the user's country, 50 characters maximum. Person of contact: the user contact person, 50 characters maximum. Telephone: insert the user's telephone, 10 digits maximum.
Web page: insert the user's web page, 50 characters maximum. Mobile phone: insert the user's mobile telephone, 10 digits maximum.
Company: insert the company that the user belongs to, 50 characters maximum.
If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown.
: the administrator can assign three types of permission to the users for the modules:
Nothing: The module that has this permission is not shown.
Reader: The module is displayed but no actions can be carried out on that module, neither can any data be modified.
Writer: The module is displayed and the user can carry out all the actions for that module and modify its data.
Press on a user with the right-hand button of the mouse and a menu will be displayed Figure 86, that will allow you to create a new user, to modify or view user data and to delete the user created by the administrator.
Figure 86. User Options Menu
To create a new user with the menu option is the same as creating a user by pressing the "New User" button.
2.1.2. User Settings
Allows you to carry out certain customization adjustments of the platform for each user.
Figure 87. User Configuration User Settings
Load on Demand: if this option is selected, the terminal tree is loaded on user demand, that is to say, the tree loads as it displays. If this option is not selected the terminal tree is completely loaded from the beginning.
View Terminal alias: if the option is marked, the Terminal aliases are visible, whenever the platform is run, the icon of the alias is enabled ( ).
Figure 88. Language Options
: the changes in the adjustments made by the administrator for the user's platform are applied.
2.1.3. User Permissions Groups
The groups are selected that will form part of the user terminal tree.
Figure 89. User Configuration User Permissions Groups
The administrator marks the user's checkbox and that of the groups that they want to appear in the user's platform. When they apply the changes and the user logs in to the platform, the groups marked by the administrator will appear in the tree.
If you double click on a user in the terminal tree, the groups are marked that are associated with that user.
: apply the changes of the groups that will form part of the terminal tree of the user.
2.3 Computers
In the Computer module the status of the terminals is displayed, you can change or save the configuration and take remote control. There are seven distinct sub-modules: Terminals,
Configuration, Actions, BandWidth Test, Annotations, Terminals vPro and AMT Services.
2.3.1. Terminals
The content of the selected group is displayed. If this group contains terminals, the state of these is displayed.
(Refresh): the whole Status sub module is updated.
: returns to the next level. This button is activated , if you select a group that contains subgroups and access one of them.
: the columns are adjusted to their content.
: The control panel configuration is displayed (Figure 91). Choose the preferences of the terminal that you want to display: all, public IP, private IP, Iriscene Remote Manager client version, VNC port, manufacturer, operating system, version of the rollback, processor, state of the terminal, tag, size of the RAM, size and the free space in the Windows partition.
Figure 91. Control Panel Configuration Private IP, the state of the terminal and tag are marked by default. A terminal can be in three states:
the terminal is connected with the platform
the terminal is not connected with the platform because the service has stopped or because it has been disconnected without previous notice.
the terminal is turned-off.
In this sub module, you can take action on the groups of terminal units and/or terminals that are displayed.
Actions for a group of terminals
Figure 92. Menu for the groups
Figure 93. Generic Tab of Group Properties
In this tab, insert the name of the group (Name), 50 characters maximum, and, optionally, the description (Description), 100 characters maximum.
The "Serial Number" field is inactive because it is generated automatically when creating the group. This field cannot be modified.
Figure 94. Tab for Configuration of Group Properties
In the Connection Type tab, select the connection type that the terminal will have with the platform.
Remoting: the actions required by the terminal are performed instantly.
Polling: the actions required by the terminal are stored in the server database and executed on the next poll.
Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open.
: if you mark this, you will apply the changes in the type of connection on the first level terminals; if you do not mark the changes in the type of connection, they will not be applied.
Figure 95. Terminal Group Properties-Connection Type Tab
In the information tab (Figure 96), introduce the data of the group. All the fields of the Information tab are optional.
Postal Code: introduce the postal code of the group, 10 digits maximum.
Province: introduce the province or county of the group, 50 characters maximum. Country: introduce the country of the group, 50 characters maximum.
Person of contact: introduce the contact person for the group, 50 characters maximum. Telephone: introduce the group telephone, 10 digits maximum.
If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown.
Figure 96. Tab for Information of Group Properties
As you can observe in Figure 97, the menu options (Edit), (View) and (Delete) are enabled. With the option (Edit), you can modify the data fields of Generic, Configuration and Information, but not the (Serial Number) field, which is disabled because the serial number is randomly generated when creating the group.
With View, you can see all the data that has been inserted in the tabs.
With Delete, you can delete the group on which you pressed. When deleting the group, the subgroups and the terminals that belonged to that group are also deleted.
Actions for terminals
Press on a terminal with the right-hand button of the mouse and the Figure 97menu will be displayed.
Observe that the enabled options are Edit, View, Delete and Remote Control (see section C.3.2.7) and Configuration.
Press on Edit or View and the terminal properties will open (Figure 98).
Figure 98. Terminal Properties In the option Edit, you can only modify the Alias field.
With the option View, you cannot modify any terminal properties field, you can only see them. With Delete, you can delete the terminal from the platform.
Figure 99. Option Configuration of the Control Panel Terminal drop-down menu With the Configuration option of the Figure 99 menu, you can do two things:
Open the configurator (Configuration (Config) (See the configurator section of the IRM Client manual)
Save the terminal configuration as a template to configure other terminals (ConfigurationSet as Config. Template).
Figure 100. Confirmation that the configuration has been saved correctly
Figure 101. Option Operations of the terminal Control Pane drop-down menu With the Operations option of the Figure 101 menu, you can make two operations:
Assign operations on the terminal clicked. ( ).The operations that can be assigned to a terminal are:
Restart the terminal: reboot the terminal that has been assigned the operation.
Force the software and hardware inventory: forces a hardware and software inventory of the terminal to which the action has been assigned.
Creates a system command: Executes the Windows commands, with the Systems user, inserted in the Figure 102 window that is displayed on selecting this operation. (Windows XP)
Figure 102. Insert the command to execute
Figure 103. Insert the command to execute
Immediately wake up Bandwidthmeter Module: Wakes up immediately the module that measures the bandwidth of a group of terminals. On selecting this action, a message is shown that the operations have been sent successfully.
Immediately wake up Updates module: Wakes up immediately the Update module that is in a paused state. On selecting this action, a message is shown that the operations have been sent successfully.
Pause all updates: Pauses all the Update downloads for a Terminal.
Send a callback signal: Sends a signal through the Callback port, when a terminal receives such a signal, it does not wait for the polling time but executes the assigned operations instantly. To send this signal, you have to do it through an intermediate terminal that has remoting active to act as “proxy”.
Resume the process of downloading updates: Continues the download processes that were paused previously.
Each time an action is correctly assigned to a terminal Figure 104 is displayed.
Figure 104. Action assigned
If you close a window where you insert an argument for an action (Figure 102 and Figure 103), the action is cancelled and window Figure 105 is displayed.
Figure 105. Action cancelled by user
Figure 106. Action eliminated
2.3.2. Configuration
Shows all the terminal configurations that have been saved.
Figure 107. Control Panel Configuration
: This allows you to upload your configuration to the platform with a personalised name, for later distribution to a machine or group of machines. Figure 108 is displayed in which you must put the name with which you want to save and attach the files, Config.xml (see Configuration Files in the Appendix) and Update.xml (see Configuration Files in the Appendix), to save the terminal configuration correctly.
Figure 108. Upload Template Configuration
Figure 109. Window to open files
If you press on a configuration that has already been stored, a menu is displayed with the options to edit the stored configuration or delete it (Figure 110). If you edit the configuration, the client configurator is shown with the stored characteristics of the file that you can modify (see configurator section in the IRM Client manual).
Figure 110. Terminal Configuration Menu right button
: pressing this button configures a terminal and /or group of terminals, with the properties that you have marked.
To assign a configuration to a terminal and/or group of terminals, mark the terminal to which you want to assign that configuration, mark the configuration and then apply the changes (Figure 111).
Figure 111. Assignment of a configuration to terminals and/or groups of terminals
2.3.3. Operations
Executed ( ): the action has finished correctly
Figure 112. Computer Operations Tab
: If this action is ticked in the assigned action panel, the actions pending or finished in the selected terminal will be shown. If it is not ticked, then the following will be shown instead.
: In the assigned actions panel will show the actions pending in the selected terminal. If the option is ticked this is shown .
: If you mark this option, the Actions tab will be refreshed with the frequency you have established in of the principal platform menu. If the platform autorefresh is not active then the Figure 113 message will be displayed.
Figure 113. Information window
Those actions that can be assigned to a terminal and/or group of terminals are:
• Force inventory of Hardware and Software: force the hardware and software inventory
of the terminal that has been assigned the action.
• Immediately wake up bandwidthMeterModule: Wakes up immediately the module that measures the bandwidth of a group of terminals. On selecting this action, a message is shown that the operations have been sent successfully (Figure 114).
Figure 114. Operations sent successfully
• Immediately wake up updates modules: Wakes up immediately the Update module that is in a paused state. On selecting this action, a message is shown that the operations have been sent successfully (Figure 115).
Figure 115. Operations sent successfully • Pause all updates: Pauses all the Update downloads for a Terminal.
• Restore the last Recovery Point: Directly restores the last Recovery Point for the terminal that has been assigned the action.
• Resume the process of downloading updates: Continues the download processes that were paused previously.
• Send a callback signal: Sends a signal through the Callback port, when a terminal receives such a signal, it does not wait for the polling time but executes the assigned operations instantly. To send this signal, you have to do it through an intermediate terminal that has remoting active to act as “proxy”.
• Set Recovery point as base line: sets the selected Recovery Point in Figure 116 as the base line eliminating the recovery points prior to the selected one.
• Creates a system command: Executes the Windows commands, with the SYSTEM user that you introduce in the Figure 117 window, which is displayed on selecting this operation. (Windows XP)
Figure 117. Introduce the command to be executed
• Creates a user command: Executes the Windows commands, with the user logged on at that moment, which you introduce in the Figure 118 window that is displayed on selecting this operation. (Windows Vista)
Figure 118. Introduce the command to be executed
• Do a Recovery Point: makes a Recovery Point for the terminal that has been assigned the action. Selecting this option will display Figure 119, in which the name of the Recovery Point is inserted.
Figure 119. Introduce a name for the Recovery Point
• Restore to Recovery Point: restores a Recovery Point for the terminal that has been assigned the action. Selecting this option displays the Figure 120 window to select the Recovery Point to be restored.
• Delete a Recovery Point: eliminates a Recovery Point of the terminal to which the action
has been assigned. Selecting this option displays the Figure 121 window in which the Recovery Point to be eliminated is selected.
Figure 121. Select a Recovery Point
• Set Restore ON Start ON or OFF: Decides if the terminal to which the action has been assigned restores the last Recovery Point after rebooting or not. Selecting this option displays Figure 122, in which you decide if you wish to restore the terminal every time it restarts or not.
Figure 122. Automatic restore ON or OFF
These last operations are for terminals that have installed the Instant Recovery System; if they do not have it, Figure 123 will be displayed on assigning the action.
Figure 123. Information message
If you close a window where you insert an argument for the operation (Figure 117, Figure 118 and Figure 119), the operation is cancelled and window Figure 124 is displayed.
Figure 124. Operation cancelled by user
Figure 125. Assign Operation I
Figure 126. Assign Operation II
Figure 127. Unassign Operation I
Figure 128. Unassign Operation II
2.3.4. BandWidth Test
Figure 129. Computers BandWidth Test
The BandWidth Test sub-module has two tabs: Assignment and Management.
2.3.5. Assignment
Assigns the resources to the groups of terminals selected in the IRM tree and shows the state of the test.
Available Resources
Displays the available resources that are going to be used to perform the bandwidth test. Assigned Resources
Assigns the resources to perform the bandwidth test and displays its progress.
: filters the terminal groups that are displayed in the lower panel of Assigned Resource.
The first field selects the number of terminal groups that are going to be displayed in the lower panel of the Schedule Group. (Figure 130).
Figure 130. First filter field
Figure 131. Second filter field
If ANY is selected, the number of groups selected in the first field that are in any state IDLE, BLOCKED, COMPLETED or OUT_OF_INTERVAL will be shown.
To assign a resource to a terminal group mark the terminal group on which you want to perform the test and move the resource that you want to use from Available Resources to Assigned Resources. Once assigned, Figure 132 appears.
.
Figure 132. Download Setting The test adjustment window (Figure 132) has:
Figure 132
Selected Group Tree: shows the terminal groups that are going to perform the test.
Recordatory Test Name: insert the name you want to give to the test; a maximum of 50 characters can be inserted.
Size to Download has two options:
(Customize): select a personal size that you are going to download from the resource. Units: choose if the size to be downloaded is in MEGABYTES or KILOBYTES.
Figure 133. Units
Quantity: select the quantity of resource size to be downloaded.
(Full): download the complete resource.
(Applied Schedule): to perform the bandwidth test, select the Schedules created in the Management tab. Pressing , displays Figure 134, where all the available Schedules are shown.
Figure 134. Schedule Selection (Advanced Settings), there are two adjustments that can be made:
(Repeat ___ times): number of times that the terminal group is going to download the resource. It can happen that on downloading a resource more than once the same terminal will do it depending on who makes the petition after the download has been made.
Once the adjustments have been made, if you press OK, the test starts. The follow-up of the test is shown in the panels Assigned Resources and Terminals Response.
If no terminal group has been selected the message shown in Figure 135 is displayed.
Figure 135. No terminal group selected
If you double click on a terminal group on which you have assigned a test the following characteristics will be shown:
Status: shows the state of the terminal group. A test can be in four states:
(IDLE) : ready to download the resource or start the test.
(BLOCKED) : it is downloading the resource and no other terminal can make a request.
(COMPLETED) : the test has finished.
(OUT_OF_INTERVAL) : no terminal of the selected terminal group has started the download before time out.
URL: shows the address of the resource being used for the test. Size to download: shows the size of the resource to be downloaded. Pending download: displays the number of resources pending download.
Time out: shows the time for the end of the test, if no terminal has made a request to download the resource.
Next time out: shows the time for the end of the test if a terminal has started to download but is taking longer than the time shown in this option.
Create date: shows the creation date of the test.
Workers (terminals): shows all the terminals belonging to the terminal group shown in the Schedule Groups pane.
Schedule: shows the Schedule employed for the test.
Figure 136. Eliminate test I
Figure 137. Validation to eliminate a test
Figure 138. Eliminate a test II Terminals Response
This panel shows a series of characteristics to describe the progress of the test. The format that will be shown is:
Name of the test (Terminal group that is performing the test and the date programmed for it)
Figure 139. Progress Status Terminal: shows the name of the terminal performing the test.
Bytes to read: shows the number of bytes that have to be downloaded to the terminal. Read Bytes: shows the progress of the download of the resource.
Percent: shows the percentage downloaded of the resource. Init Date: shows the date the test started.
End Date: shows the date the test finished.
Init Time: shows the start time for the download of the resource. End Time: shows the end time for the download of the resource. Kbps: shows the download speed in Kilobits per second (Kbps). Seconds: shows the time it takes to download the resource.
State: shows the download state of the resource. Three states exist: Processing: the download of the resource is being processed. OK: the resource has been successfully downloaded.
ERROR: the resource has not been successfully downloaded.
Management
Figure 140. Management of Bandwidth Test Management upper panel
Shows the available resources created by the users to perform the test. All the resources that are shown can be selected to perform a new test.
: clicking this button displays Figure 141; this is used to insert the URL resource that is going to be employed to perform the tests.
Figure 141. New Resource
Figure 142. Error message for the URL inserted
If the URL inserted is available and it is a downloadable resource, it will be stored in the upper panel and in the (Available Resources) panel in the Assignment tab.
Clicking on this panel with the right-hand mouse button opens the Figure 143 menu. This menu allows you to create a new resource to perform the test.
Figure 143. Available resources panel menu
Figure 144. New Resource
If the URL is incorrect, on pressing Ok an error message is displayed (Figure 145), that indicates that the URL inserted is not available or is not a downloadable resource.
Figure 145. Error message for the URL inserted
Clicking on this panel with the right-hand mouse button opens the Figure 146 menu. This menu also allows you to create a new resource to perform a test, and lets you edit, view or eliminate a resource that has been created previously.
Figure 146. Available Resources Menu
When editing or viewing a resource Figure 147, is displayed, with the URL, the size and the availability of the resource.
Figure 147. Edit or View Resource
If you edit the resource, the URL field is the only one you can modify. If you insert a URL that is not available or is not downloadable Figure 148 is displayed. If the URL is correct it will modify the Size and Available fields according to the resource inserted.
Figure 148. Error message for the URL inserted Lower Management Panel
Shows the schedules available to perform the test that the users have created.
: pressing this button displays Figure 149 with which you can create a new
Figure 149. Create a Schedule in Management Name: insert the name of the Schedule, maximum 50 characters.
Description: insert the Schedule description, maximum 50 characters. This field is optional.
Initial date: select the Schedule start date.
End date: select the Schedule finish date; this must be later than the start date.
Hour: insert the starting and finishing time for the Schedule.
Clicking on this panel with the right-hand mouse button opens the Figure 150 menu. This menu also allows you to create a new resource to perform a test, and lets you edit, view or eliminate a resource that has been created previously.
Figure 150. Available Resources Menu
2.3.6. Annotations
Create and show all the notes that have been created for the selected terminal or terminal group.
modify. If it is a terminal group, Figure 152 will be displayed and if it is a terminal, Figure 153 is displayed.
Figure 152Edit content of a group annotation
Figure 153. Edit annotation of a terminal
If you click on the Annotations panel with the right-hand button the Figure 154 menu will open.
Figure 154. Annotations Menu
: edits the content of a group or terminal. Another way to edit the content of an
Figure 155. Edit content of a group annotation
Figure 156. Edit annotation of a terminal
: creates a new annotation type. Two types of annotation exist, one for all the groups of terminals in the principal tree and the other for all the terminals registered in the platform.
If you want to create an annotation type by group, you must click on a group of terminals, then click on the Annotations panel with the right-hand button and select the option New
Type. Selecting this option will display Figure 157.
Figure 157. New Type
Figure 158. New Type
: edits the annotation name and description that you clicked. When you select this option, Figure 159 is displayed for a terminal group and Figure 160 is displayed for a terminal.
Figure 159. Edit annotation for a terminal group
Figure 160. Edit annotation for a terminal
: Eliminates the annotation that you have clicked. On trying to eliminate the
Figure 161. Confirmation window of elimination of Terminals vPro annotation
2.3.7. Terminals vPro
This shows the terminal on which you have double clicked to enable the option to use VPro actions.
Figure 162. VPro Terminals
(Refresh): Refreshes the main tree. In some cases, it is necessary to refresh to show the changes made in the tree.
(Adjust columns): adjusts the columns to the size of the data saved in each one of the registers.
Terminal: name of the AMT terminal.
User: VPro access user name.
Password: VPro access password.
Port: VPro access port.
IP: public or private.
Actual IP: Actual VPro IP that the machine has.
Power State: VPro terminal connection status.
To enable the VPro terminal it is necessary to mark the checkbox of the VPro field, insert the VPro access password in the Password field and press .
Figure 163. Register a VPro terminal
