Global TAC Secure FTP Site
Customer User Guide
Introduction
This guide is provided to assist you in using the GTAC Secure FTP site.
This site resides in the Houston Remote Services Center (RSC), and is reserved for use with Honeywell Process Solutions internal and external customers, Global TAC and Technology. The primary use of the site is for the secure transfer of files for troubleshooting system Incidents, and to support other services provided by HPS. This site will eventually replace other FTP sites currently in use for this purpose. The host software running on this site is Cerberus FTP Server, Enterprise Edition v.7. This server is HIPAA Compliant and FIPS 140-2 Validated. It provides the necessary access controls to meet compliance regulations, ensures that data is not accessed by unauthorized users, and audits all commands and file access. More details on the software specifications may be found here:
http://www.cerberusftp.com/products/features/
Access to the site
Your Global TAC professional will provide you with access to the FTP site by assigning you an Account login and initial password. You may be instructed to change this password the first time you log in. Access to the site web client is available at https://TAC-SFTP-01.securenethou.net/. Access is also available by using an FTP client (see Page 6 for details).
When your user account is created, a unique directory appears on the FTP server, which cannot be browsed by any other external user. Once changed, your password will not be known by any other account holder, and can only be changed by you or reset by a Honeywell support person with Admin credentials.
Logging in to the Web Client
When you first access the FTP site web client, you will see the following screen:
Directory View
Directory Functions
The following functions are available for use inside your assigned file directory.
New Folder (button) Create new folders, to be used to contain files or other folders.
Add Files… (button) Add one or more files to be uploaded to the root, or the selected folder in the directory, by browsing for the file(s) on your computer.
Drag and Drop Files Add files to be uploaded by dragging them from their current location on your computer, and dropping them into the space below the directory list. This function is only supported by the browsers listed in the lower right corner of the window.
Start upload (button) If you click the button next to the Add Files… button, all files ready for uploading will be uploaded simultaneously. A Start upload button will also appear next to each file ready for uploading, allowing you to start the upload on each file individually.
Cancel upload (button) Cancels file uploads in progress.
Clear (button) Clears the list of files added for uploading. Refresh (button) Refreshes the whole directory view.
Check Click a row to select one or more items in the directory, displayed by highlighting the row in blue. (But don’t click the folder name or filename.) Check All (button) Selects all items listed in the current directory.
Delete (button) Permanently deletes all items selected in the directory (after clicking Yes in a confirmation dialog)
Rename (button) Allows the renaming of a selected file or folder in the directory. Zip (button) Copies selected files in the directory to a new .zip archive file
Unzip (button) Unzips a selected .zip archive and copies the contents into the directory. Filter (window) Filters the current folder view to show only those files which match the text
typed into the Search window (case-insensitive)
Find (check box) When checked, allows subdirectories to be searched when using the Filter function.
Expand ( icon) Displays some properties for the file or folder, such as modification date; and if it is a file, provides a Download button.
Select (file or folder) Opens the file or folder by launching the associated Windows application. Previous/Next
(buttons)
Move to the previous or next page in the file directory.
Account View
Share View and Functions
As mentioned above, the public file sharing function has been disabled. So no useful information will show up in the display that is invoked by the Share tab.
Logging out of the Web Client
To log out of the FTP web client, select the Logout tab at the top right of the Directory view.
FTP Client Access
Your account directory can also be accessed from the Internet by any FTP Client that supports secure ftp protocols. Connect using host name sftp://TAC-SFTP-01.securenethou.net/, specify port 22, and use your assigned account login and password.
Site Maintenance
Once your system incidents are resolved and problem investigations are completed, we encourage you to delete the associated files and folders that were uploaded to the site. This will free up space for other users.
