City of Jacksonville 1 of 6 Start Here >>

Citrix Remote Access allows employees to access all parts of the city’s computer network from any PC with internet connectivity. Simply type the URL for Remote Access on any internet browser anywhere, log-on as if you were at your desk, and icons for all of the available programs display.

Logging in and Installing Citrix for the First Time Follow the steps to install Remote Access capability from any PC with internet connectivity:

1. Double-click the Internet Explorer icon on your desktop then type remote.coj.net (without www) in the address line of your internet browser and press [Enter].

Result: The City of Jacksonville Remote Access Wel-come page appears.

2. Type your network log in username and password and click [Log on]. Result: The Download Client page appears.

3. Select the Citrix License Agreement check box then click [Download].

Result: The File Download Security Warning dialog box appears, “Do you want to run or save this file?” 4. Click [Run].

Result: The File Download Security Warning dialog box appears, “Do you want to run this software?” 5. Click [Run]. Note: Initial installation takes about one minute while the Citrix software loads on your PC.

Result: An Installation Successful dialog box appears. 6. Click [Close].

Result: A message displays indicating that the most current client (Citrix) is installed.

7. If you are unsure the application was installed properly, click the User Guide link below the Applications tab. Result: The User Guide displays in .pdf format.

Note: if the application does not launch, please see the “Troubleshooting Remote Access Installation” procedures at the end of this document.

Citrix gives you the ability to remotely:

utilize the full functionality of MS Outlook e-mail and calendar,

access files from your personal or shared network drives,

use most standard applications,

control open programs through reconnect settings, and

run sessions simultaneously from different loca-tions.

Benefits of using Citrix include:

increased security (traffic routed through firewalls and filters),

extended life of older PC’s, as processing speeds don’t have to be upgraded to handle the newest applications since the processing is done at the server,

opportunities to replace traditional PC’s with “thin client” devices at significant cost savings, and more efficient application deployment and support.

Did you know…?

Setting Your Preferences There are three types of set-tings that you can modify in Remote Access: General, Password, and User Experi-ence. The steps on this page guide you through how to use the various settings.

Turning Hints on or off

Follow these steps to turn hints on or off: 1. Click Settings .

Result: The Settings page appears.

2. In the General section, select the Show Hints check box to show hints on the Applications tab or deselect to hide hints on the Applications tab. Click [Save].

Result: Remote Access pages update to reflect your hints setting.

Note: You can also close hints by clicking [X] beside the hint. You will need to begin at Step 1 of this procedure to turn hints back on.

© City of Jacksonville 2 of 6 Start Here >> http://remote.coj.net Changing Your Applications tab View

Follow these steps to change your Applications tab view: 1. Select a display type for the menu on the Applications

tab. There are five types of displays: Icons, Details, List, Tree, and Groups.

Result: The view updates based on your selection. 2. Click to refresh the Applications tab with any new

applications or new versions of applications.

Result: The Application tab updates with the latest up-dates, if any.

Selecting Your Preferred Display Language Follow these steps to select your display language: 1. Click Settings .

Result: The Settings page appears. 2. In the General section, select a language

form the Language list then click [Save].

Result: Remote Access pages update to reflect your language preference. Searching for an Application in Citrix Follow these steps to search for an application:

1. Type a word in the Search box above the Applications tab then click

Result: The Search Results page appears.

2. Double-click on an application icon to launch the applica-tion or click [X] to close the Search Results page. Opening an Application in Citrix

Follow these steps to open an application:

1. Double-click the application's icon on Applications tab. Result: The Citrix MetaFrame dialog box appears. 2. You are ready to use your application.

Setting Your Custom Window Display Size Follow these steps to set your window display size: 1. Click Settings .

Result: The Settings page appears.

2. In the User Experience section, select a window display size from the Window size list. .

Result: The view updates based on your selection.

3. Click [Save] to save changes and go to the Applications tab.

Changing Your Password

By default, your Citrix user name and password are the same as your network log in.

Follow these steps to change your password:

1. Click the Change Password? link at the bottom right of any Citrix page

Result: The Change Password page appears.

2. Type your old password (existing password) and new pass-word, then re-type the new password. Click [OK].

Result: Your password is updated in Citrix. Use this pass-word the next time you log in to Remote Access. OR

3. Click Settings then click [Change Password] and follow the previous step 2.

4. Click [OK].

Result: You return to the Applications tab. Setting Your Logon Options

You can change your log on options in Citrix depending on if you want to reconnect all open application sessions at log in, or you want to open just the disconnected sessions, or you don't want to reconnect any sessions.

Follow these steps to set your log on options: 1. Click Settings .

Result: The Settings page appears.

2. In the General section, select the Reconnect Sessions check box, then select which type of sessions to reconnect from the Reconnect Sessions list (All active and discon-nected sessions or Discondiscon-nected sessions only). Dese-lect the Reconnect Sessions check box if you don't want to reconnect any sessions upon logging in. Click [Save]. Result: Remote Access updates to reflect your log on prefer-ences.

Note: Citrix automatically returns to the last folder visited the next time you log on.

Did you know…?

If your Remote Access applications are running and idle after four hours, they will be disconnected, but remain open. After eight hours, all open and idle applications running in Citrix are closed. All open Citrix connections are ended on a nightly basis if not closed for the day, that is, you cannot continuously run a Citrix connection for more than 24 hours without logging off.

COJ Default Window Size

Setting Your Log off Options

Follow these steps to set your log off options: 1. Click Settings .

Result: The Settings page appears.

2. In the General section, select the Log of All Sessions check box to close all of your active sessions when you log off of Remote Access or deselect the check box to keep active sessions running after you log off. Click [Save].

Result: Remote Access updates to reflect your log off preferences. COJ Default

Logon Action

Configuring the Reconnect Feature in Citrix

Follow these steps to set your Reconnect button options: 1. Click Settings .

Result: The Settings page appears.

2. In the Reconnection Behavior section, select the Reconnect Sessions check box, then select which type of sessions to reconnect from the Reconnect Sessions list (All active and disconnected sessions or Disconnected sessions only). Deselect the Reconnect Sessions check box if you don't want to reconnect any sessions. Click [Save].

Running Client Detection to Check for a New Version of Citrix

You can run client detection to check

for a new or updated version of Citrix. If an update is availa-ble, you have the option of downloading it immediately. If you already have the latest version of Citrix, there is no action taken.

Follow these steps to check for the latest version of Citrix: 1. Click Settings .

Result: The Settings page appears.

2. In the Client Settings section click [Run Client Detec-tion].

Result: If no updates to Remote Access are found, the following message displays on the Applications tab. 3. If updates to Remote Access are found, the Download

Client page appears.

Reconnecting a Session in Citrix

You can reconnect sessions with the click of a button in Citrix. See “Configuring the Reconnect Feature within Citrix” for more information. By default, Remote Access is set to reconnect All Active and Disconnected Sessions.

Follow these steps to reconnect sessions:

1. Click the [Log Off] button at the top right of the Applica-tions tab.

Result: Disconnected and active ses-sions reconnect based on your selec-tions or a message displays indicating there are no active sessions to recon-nect.

2. Click Reconnect.

Result: Your session is reconnected. Logging off Citrix

Follow these steps to log off of Citrix.

1. Click the Log Off link at the top right of the Ap-plications tab.

Result: The Logged Off page appears.

COJ Default Reconnect

Setting

Disconnecting a Session in Citrix

You can disconnect sessions in Citrix without logging off of Remote Access. It's a simple as clicking a button and discon-necting the applications (without closing them). You can choose to reconnect sessions just as easily.

Follow these steps to disconnect sessions:

1. Click the [Log Off] button at the top right of the Applica-tions tab.

2. Click Disconnect

Result: All active sessions are disconnected and a “Logged Off” message appears.

Note: Though it appears you have just logged off of Re-mote Access, you have disconnected active sessions, also (see “Setting Your Log off Options”). Therefore, if you maintain the default settings for Remote Access and log back in (see “Setting Your Log on Options”), the sessions you disconnected will automatically reconnect.

4. Select the Citrix License Agreement check box then click [Download].

Result: The File Download Security Warning dialog box appears, “Do you want to run or save this file?”.

5. Click [Run].

Result: The File Download Security Warning dialog box appears, “Do you want to run this software?”.

6. Click [Run].

Note: Initial installation takes about one minute while the Citrix software loads on your PC.

Result: An Installation Successful dialog box appears. 7. Click [Close].

Result: A message displays indicating that the most current client (Citrix) is installed.

Have you logged off…?

Changing Internet Security Properties Common Problems

There are several troubleshooting procedures including: • changing internet security properties,

• clearing the Internet Explorer cache

• verifying that an encryption block is not enabled, and • installing the Verisign Intermediate certificate.

If none of these solutions below resolves your problem, please contact the ITD help desk at 904-630-1818.

Troubleshooting Remote Access Installation

Follow these steps to change internet security properties to ena-ble remote access capability:

1. Click on Tools >Internet Options from the browser toolbar.

2. Click on the Security tab and click on the Internet Icon. 3. Click on Custom Level.

Result: The Security Settings dialog box appears. 4. Adjust settings to match the City of Jacksonville Network

standards as follows: ActiveX

Download signed ActiveX controls—Prompt Download unsigned ActiveX controls—Disable

Initialize and Script ActiveX controls not marked as safe— Disable

Run ActiveX controls and plug-ins—Enable

Script ActiveX controls marked safe for scripting—Enable Downloads

File download—Enable Font download—Enable

Virtual Machine (VM) Java permissions—High Safety Miscellaneous

Access data sources across domains—Disable Allow META REFRESH—Enable

Uninstalling Citrix from the Control Panel

Step 3, continued dialog box appears. 4. Click [Yes].

Result: Citrix is uninstalled (removed) from your PC. Proceed to the first topic in this guide, “Logging in and Installing Citrix for the First Time.”

Follow these steps to uninstall Citrix

:

Result: The Control Panel dialog box displays. 2. Double-click the Add or Remove Programs icon.

Result: The Add or Remove Programs dialog box ap-pears.

3. Click [Remove] beside Citrix XenApp Web Plugin. Result: The Add or Remove Programs Confirmation

Step 4, continued

Display mixed content—Prompt

Don’t prompt for client certificate when no certificates or only 1 certificate exists—Disable

Drag and drop or copy and paste files—Enable Installation of desktop items—Prompt

Launching programs and files in an IFRAME—Prompt Navigate sub-frames across different domains—Enable Software channel permissions—Medium Safety Submit nonencrypted form data—Prompt Userdata persistence—Enable

Scripting

Active scripting—Enable

Allow paste operations via script—Enable Scripting of JAVA applets—Enable

User Authentication Logon—Automatic Logon only in Intra-net zone

5. Click on OK to finish the settings adjustment.

6. Reopen the browser and follow the procedure in this guide-for “Accessing the City Network Remotely.”

Did this resolve the problem?

If not, then continue through the steps on this page. Clearing the Internet Explorer cache

Follow these steps to clear the Internet Explorer cache: 1. Click on Tools>Internet Options from the browser

toolbar.

2. Click on the General tab.

3. Click on [Delete Cookies] and click OK. 4. Click on the [Delete Files] and click OK.

5. Click OK at the bottom of the Internet Options page, and re-try accessing the city net-work remotely.

Follow these steps to verify that an encryption block is not ena-bled:

1. Click on Tools>Internet Options from the browser toolbar.

2. Click on the Advanced tab. 3. Scroll down to the Security section.

4. De-select “Do not save encrypted pages to disk.”

5. Click OK at the bottom of the Internet Options page, and re-try accessing the city network remotely.

Checking the Encryption Block

Installing the Verisign Intermediate Certificate Follow these steps to install a certificate on your PC: 1. Click here to download the certificate file and save it as

cert.cer on your desktop.

Result: cert.cer appears on your desktop.

2. Right click on the cert.cer icon on your desktop and se-lect Install Certificate.

Result: The Install Certificate Wizard appears. 3. Click [Next], then [Next] again, then [Finish].

Why Would I Want to…?

Use the Reconnect feature. First, there are two types of “reconnects:” you can reconnect sessions while already

logged in to Remote Access or reconnect at log in. You need to understand a couple of terms related to the

recon-nect process to be able to choose your settings accurately. A session is what you’d call opening an application

while logged in to Remote Access (you can have one or many sessions (applications) running at the same time). A

session can be active or disconnected, active meaning that it is open and running in Citrix. Conversely, a

discon-nected session closes to the user, but keeps running in Citrix “behind the scenes.” Disconnection may occur

be-cause of inactivity, whether voluntary (initiated by you) or involuntary (not initiated by you). You may choose to

disconnect a session or it may happen due to loss of service, such as when a wireless card gets out of signal range.

When you come back into range, the session will still be active as long as you have not manually disconnected it.

Disconnecting is not logging off.

If for any reason your active session of an application becomes inactive or disconnected, you can click Reconnect

within Citrix and attempt to reconnect the session. You must be logged into Remote Access and have an

estab-lished network connection for this feature to work. As long as the resource (application) is online (ready and

available) on the remote server (the place where the resource lives or is “hosted”), your disconnected sessions

will reconnect upon clicking Reconnect.

If your job requires you to view your work at multiple locations, the Reconnect feature can be very useful. Always

remember to lock your PC when leaving your desk (or wherever you have logged into the COJ network). For

in-stance, if you are running a session of MS Word in Remote Access and need to continue at another location.

(Imagine a Judge in chambers that needs to view the same docket up on his office PC in a courtroom down the

hall.) You have two options for reconnecting: Disconnected sessions only or All active and disconnected

ses-sions. In the case of the Judge, a scenario is to lock the PC with the docket session running in Remote Access at

the chambers desktop, then proceed to a courtroom, log into Citrix, and based on a Log on Reconnect setting of

All active and disconnected sessions, the Judge will be able to view the same docket that was on the first PC

as if viewing it from the chambers location (on the same page number, etc.). Behind the scenes, Citrix “grabs” the

other instance of the document (in chambers) and displays it at the current location in the same disposition

(state). See how helpful this Remote Access feature could be if you need to leave the office and continue a task

from some place else? You can literally walk away from writing a sentence in a Citrix session on your work PC and

complete the same sentence from a laptop in another city three hours later (Note: system-controlled four-hour

“inactivity disconnect” and eight-hour “inactivity close session” rules apply).

Use the Disconnect feature. If you have All active and disconnected sessions turned on at log in, but you

haven’t disconnected anything and there are no active sessions, then you will simply view the Remote Access

Applications tab. If you have the need to run a process continuously after you close Remote Access then use

Disconnect instead of closing Citrix or logging off without disconnecting first. Whether you choose to log in

Dis-connected sessions only or All active and DisDis-connected Sessions, if you clicked Disconnect while using MS

Outlook in Remote Access, then logged back in less than four hours later, you would be taken to the same location

in MS Outlook from the time of disconnecting. Think of disconnecting like using a bookmark or placeholder for your

work or like “freezing” work in place. Of course, putting resources “on hold” or in a dormant mode is subject to

whatever elements can be updated or refreshed by another party or system. No one will be able to type over your

MS Word document or complete your e-mails, but if you were viewing an employee timesheet in

tas.coj.net

and

the timesheet was updated since your last session, you will need to refresh your page. MS Outlook is configured to

check for new messages every few minutes, so a refresh may not be necessary; it all depends on the application.

Use webmail.coj.net instead of remote.coj.net to access MS Outlook. If you use remote.coj.net

for MS

Out-look, only, consider viewing e-mail via

webmail.coj.net

. You can access your messages and calendar quickly,

by-passing Remote Access, utilizing your same COJ username and password.

webmail.coj.net

is a great tool when

traveling or on vacation to check in, make appointments, or adjust your Out of Office settings.