OBIEE : Browser and Operating System Compatibility. Including Known Issues and Solutions

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OBIEE : Browser and

Operating System

Compatibility

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PREFACE ... 2

SUPPORTED BROWSERS AND OPERATING SYSTEMS... 3

SUMMARY OF KNOWN BROWSER/OS ISSUES: ... 4

ISSUE 1: INTERNET EXPLORER ROLL BACK ... 5

ISSUE 2: FIREFOX PATCH ... 9

ISSUE 3: ADOBE FLASH REQUIRED ... 13

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Preface

:

OBIEE is a robust web based reporting tool that uses the power of Adobe Flash, and is supported by many different browsers and operating systems.

If you experience any difficulties, you may need to adjust your browser’s version or configuration. For example:

• Currently, to use Internet Explorer you must have version 8, not 9.

You may have upgraded to 9 when you did a Microsoft update, and if so, you will need to roll back to version 8.

• To use Firefox you cannot use version 16.

• To view animated graphs you may need to add Adobe Flash components that you currently do not have on your computer.

The purpose of this document is to inform the UDW+ OBIEE user community of any known compatibility issues and to offer solutions or workarounds to the problems.

The Decision Support Group will continue ongoing testing of various browsers and operating systems and how they respond to OBIEE. As users of the system, we would greatly appreciate you documenting any browser/OS related issues. This document will be a collaborative and continued ‘work in progress’.

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Supported Browsers and Operating Systems

Oracle has documented the following as being supported ‘browsers’ and ‘operating systems’ for OBIEE 11.1.1.5

.

OPERATING SYSTEMS:

Apple Mac OS X 10.5, 10.6 4 Microsoft Windows XP SP2

Microsoft Windows 2003 Server SP2 Microsoft Windows Vista

Microsoft Windows 7

Microsoft Windows 2008 Server

BROWSERS:

Firefox (any version up to version 15)

Internet Explorer 7; 8 (NOTE: IE 9 is stated as being supported, but there are known issues. It is currently recommended not to use IE9)

Safari (desktop) 3.2; 4.x; 5.x Safari (iOS) 4.3

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Summary of Known Browser/OS Issues:

Browser and

version OS Description Possible Workaround Solution(if available) Documented On: Documented By:

FireFox any

version Windows 7 Professional I cannot create a chart. Says Adobe is not installed. Click the link provided and it does not work

Install Adobe Go to

http://www.adobe.com/products/flashplayer.html

Download the Adobe Flash player.

Go to your control PanelProgramsPrograms and features. Ensure you get the ‘Active X’ and the ‘Plugin’

The ActiveX is for Internet Explorer, and the plugin is for all other browsers (Firefox, Opera, Safari, etc.). Google Chrome does not require Flash Player to be installed, as it is preinstalled in Chrome.

Note: You can also download each Adobe item from:

http://www.adobe.com/products/flashplayer/distribu tion3.html

April 4, 2012 Lk857

IE 9 Windows 7

Professional I cannot log in to OBIEE. No error message…just a continuous prompt to log in

Use Fire Fox Use a different browser, or roll IE9 back to IE 8. To roll back to IE8:

Go to StartControl PanelProgramsPrograms and Features Uninstall a Program.

Uninstall IE9. Your browser will automatically go back to IE8. Restart OBIEE

(Screenshots of process are available. Call Lisa if you need them.)

April 1, 2012 LK857

FireFox v11 Windows 7

Professional Cannot see ‘ALL’ Subject Areas under “NewAnalysis” I see some…but not all.

Use IE8 Apply FireFox patch explained in this blog:

http://obiee101.blogspot.com/2012/02/obiee11g-firefox-10-problems.html

April 4, 2012 Lk857

FireFox v11

Windows 7

Professional I can not get the OBIEE log in screen to load. It says my browser is not supported by Oracle’s BI presentation Services.

Use IE8 Apply FireFox patch explained in this blog:

http://obiee101.blogspot.com/2012/02/obiee11g-firefox-10-problems.html

April 16,

2012 Lk857

FireFox 15

Windows 7

Professional When I try to access OBIEE, I get prompted that the connection is untrusted.

Click on ‘I understand the risks’; Click on ‘Add

Exception’ August 30, 2012 Lk857

Firefox 15

Windows 7

Professional The spinning globe does not show up and wants me to choose how to open it or save it

Upgrade your version of flash (Need both the Active X

and the Plug in. See 1st_{note above)} August 30, ₂₀₁₂ Lk857

Firefox

version 16 Windows or Mac table prompt drop-downs no longer work Roll back to firefox v15 This is a known issue with Firefox v 16. You must roll back to v15 or use a different browser. To roll back to version 15 go to the following URL:

https://ftp.mozilla.org/pub/mozilla.org/firefox/relea ses/15.0/

Choose Click on Win 32/ Choose En-US/

Choose Firefox setup 15.0.exe Save the program

Run the file ‘Firefox Setup 15.0.exe’ Follow Setup Wizard prompts

October 16,

2012 Lk857

Google

Chrome Windows 7 Professional I cannot determine the legend or the axis labels in my graphs

Use Firefox or

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Issue 1: Internet Explorer Roll Back

ISSUE

: My computer automatically updated my Internet Explorer browser to version 9 OR

ISSUE

: I get to the OBIEE log in page but I can not log in. No error messages are thrown. It just keeps asking me to log in over and over.

FIX: You have to remove IE 9 and roll your browser back to IE 8.

Internet Explorer 8 is a built-in feature of Windows 7 and Vista. Therefore, once you uninstall the update of Internet Explorer 9, Internet Explorer will roll back to version 8.

1. Click on your Start Button

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3. Choose Programs (or Programs and Features)

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5. Scroll down the list of installed updates. In the Microsoft Windows section find Windows Internet Explorer 9 .

a. Select this item and click on Uninstall b. When prompted to confirm click on Yes c. Restart your computer

PLEASE REMEMBER:

Your computer will automatically upgrade your browser the next time

a windows update is performed unless you do the following:

1.

To stop any future IE updates:

a. Click on your Start Button b. Click on ‘All Programs’

c. Scroll until you find ‘Windows Update’. Click on it. A screen similar to the one below will appear.

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2. When updates are ready, you will see the number of updates in the center of the screen

a. Click on the ‘Important Updates’ link in the center of the screen.

b. Deselect the option for installing Windows Internet Explorer 9 for Windows 7 c. Right click on Windows Internet Explorer 9 for Windows 7

d. Select Hide update

e. Click on OK

That’s it!

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Issue 2: Firefox Patch

ISSUE

: I am using FIREFOX BROSWER version 11 and can not see all my subject areas when I try to create a new analysis. (Security is not the issue)

OR

ISSUE:

I am using FIREFOX BROWSER version 11 and can not get the OBIEE log in screen to load properly.

FIX: You need to upgrade firefox to version 15 or apply a patch to your firefox

browser.

1. Confirm the version of firefox installed: a. Open Firefox

b. Go to the orange ‘Firefox’ drop down on thetop left side of browser window. c. Choose ‘Help’

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e. You will see a screen similar to the following where you will see the version installed:

f. If you are using version 11 you will need to apply the firefox patch.

Note: For those interested, this patch was originally found at:

http://obiee101.blogspot.com/2012/02/obiee11g-firefox-10-problems.html

Note: another helpful site is:https://blogs.oracle.com/proactivesupportEPM/entry/firefox_10_and_obiee)

g. If you are not using version 11 Firefox, please call the DSG for further assistance.

2. The Fix:

a. Open a Firefox window

b. Type the following into the Firefox address bar: about:config

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d. Your screen will now look similar to the following

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f. In the prompt box , name the new string value: General.useragent.override

g. Click OK

h. Enter the following in the next prompt box for the string value:

Mozilla/5.0 (Windows; Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/9.0

i. Click OK

j. Close Firefox windows k. Open Firefox

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Issue 3: Adobe Flash Required

ISSUE:

Can’t see or create charts on my dashboards

OR

ISSUE:

Unable to install Adobe Flash by following prompts on the OBIEE chart screen.

FIX: Go to Adobe’s website and down load the latest version of Flash.

Please note: I had Adobe Flash Active X installed on my PC; however, I did not have the Adobe Flash Plug-in installed. You need both. You can check to see if you have both by going to:

a. StartControl PanelProgramsPrograms and features. b. Look for ‘Adobe’ items that are installed

1. Go to Adobe’s web site

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3. Deselect the checkbox for the free Google toolbar and click ‘Download now’.

4. When prompted click ‘RUN’

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6. If prompted to allow Adobe to make changes to the computer, click ‘Yes’.

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Issue 4: Rollback to Firefox version 15

ISSUE:

Can’t see table prompt drop down boxes.

FIX: You need to rollback Firefox browser to version 15 .

1. The Fix:

a. Open a Firefox window

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c. Choose the correct folder to open: i. PC users : Choose ‘win32/’

ii. Mac Users: choose ‘mac/’

d. Choose ‘en-US/’

e. Choose the correct file to run:

i. PC users: Choose ‘Firefox Setup 15.0 .exe’

ii. Mac Users: Choose ‘Firefox 15.0 .dmg’

f. Save the file to your computer

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h. Choose ‘RUN’.

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j. Choose ‘Standard’ and click ‘Next’

k. A window will appear showing you where the file will be installed and a checkbox will be available to set Firefox as your default browser. (Check or uncheck this at your

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l. Firefox version 15 will be installed and a completion window will appear. Check or uncheck the box to ‘Launch Firefox now’ at your discretion. Click ‘Finish’.

PLEASE REMEMBER:

Your computer will automatically upgrade your Firefox browser the

next time a windows update is performed unless you do the following:

1.

_{To stop any future Firefox updates:}

a. Open Firefox

b. Go to the orange ‘Firefox’ drop down on thetop left side of browser window. c. Choose ‘Help’

d. Choose OptionsOptions

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e. Go to the ‘Advanced’ Option at the top of the screen.

f. Choose the ‘Update’ tab.

g. Select the option: ‘Check for updates, but let me choose whether to install them’

h. Click ‘Ok’ at the bottom of the window!

OBIEE : Browser and Operating System Compatibility. Including Known Issues and Solutions