OFFSITE BACKUP & RESTORE USER/ ADMINISTRATOR GUIDE

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OFFSITE BACKUP

& RESTORE

USER/

ADMINISTRATOR

GUIDE

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Offsite Backup & Restore

Offsite Backup & Restore is a client-server application which provides a secure way for individual/companies to store their data via LAN, WAN, and even through the Internet to a remote site and to retrieve it on demand.

Your data remains encrypted at all times after leaving your PC thereby preserving its confidentiality.

The purpose of this user manual is to help you set up your Offsite Backup & Restore account and to install the application onto your computer. It also illustrates the various features available and how you can use it to store your data files effectively.

We hope you enjoy using Offsite Backup & Restore and we are confident that you have selected the right application to safe keep your invaluable data and hence ensure your business continuity!

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About Offsite Backup & Restore

Customer Services

At Singapore Telecommunications Limited we endeavour to be customer-centre and to ensure that your needs and requirements are attended to promptly.

If you have any enquiries about Offsite Backup & Restore, please contact your SingTel sales representative or send us an e-mail at: [email protected].

Customer Service and Support

0900 hours to 1700 hours GMT (Singapore Time) – [Office hour] (Mondays to Fridays).

Tel: +65 6246 5686 Fax: +65 6734 5350

Email: [email protected]

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USING THE STARTER KIT CD

Installation Requirements

To install Offsite Backup & Restore application provided on the CD ROM, you must have the following:

PC with Windows 98, ME, XP, NT, 2K.

Pentium 4 or faster processor.

128 MB RAM (recommended).

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GETTING STARTED

Step-By-Step Installation

Insert the CD-ROM into the CD-ROM drive if it is provided.

Alternatively, you may download copy of Offsite Backup & Restore software at www.singtel.com

Simply double-click on the downloaded file to install the application.

The Index screen will appear as shown below.

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Follow the guides through each required step of the installation process.

Click on “Next” to continue with the installation.

Select the directory to install Offsite Backup & Restore.

Click “Next” to proceed.

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Please note that you can choose to create the product icon on the different directory as shown below.

Click “Next” to proceed once confirming on the installation location.

The installation process will be shown.

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Please review that the information is correct before you click “Install”.

Now you have successfully installed Offsite Backup & Restore. The icon will appear on your desktop.

You can start using Offsite Backup & Restore now!

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USER ACCOUNT

Username and Password

For individual user you will be given a Username and the default Password

“backup”.

For Corporate Users, the Username will be given by the Offsite Backup &

Restore Administrator. The default password is “backup”.

SingTel does NOT hold a copy of your password. Your Password is a User key for you to log into the application and gain access to your backed up data.

Please keep it in the strictest confidence.

In the event of loss of password, please refer to your Administrator to reset your password (only applicable to Corporate Users).

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Using Offsite Backup & Restore

Double click on the Offsite Backup & Restore icon on your desktop to launch the application.

Proxy

• In the event that the client is unable to contact the server, users will be prompted by the system to set the proxy in order to use SafelyAway.

• Please click “OK” and set the Proxy

• Use the screen prompted by the systems and fill up the information.

Thereafter save the settings in the system.

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For Individual Users please enter your UserName and password. Click “Login”

and leave the Corporate ID blank.

For Corporate User please enter your Company’s Corporate ID together with your UserName and password. Click “Login”.

Note: If you are logging in to Offsite Backup & Restore for the first time, use the default password “backup”. You will then be prompted to change your default password to one known only to you. This new password should contain a minimum of 8 characters.

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The following screen would appear.

The Offsite Backup & Restore application reads all the drives on your system.

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BACKING UP YOUR DATA

Click on the “+” symbol to expand the folders.

Tick folders you wish to backup.

Click on the “Backup” button to start the transmission process.

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The file backup process will be as shown.

Press “Done” to end the backup process.

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RESTORING YOUR DATA

From this window, you will be able to see your entire backup sets file directory.

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Expand the folders and tick the files that you would like to retrieve.

Click “Restore”.

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Here, you will be given 2 options.

i) You may restore these files back into their Original Location, according to the same path through which the files were backed up.

Please note that any files already in the original folder with identical file names will be written over during Restore.

ii) You may also restore the files into an Alternate Location. Select the location through the “Browse” button.

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When done, click on the "Restore" button to begin the restoration process.

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File Restore progress is as shown.

Click "Done" to exit.

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DELETING YOUR STORED DATA

From this window, you will be able to see the directory of all your files stored at the remote server.

Select your folders/files to be deleted by ticking it . Click on the “Delete” Tab.

Note: This operation will purge your files from the server permanently. So be careful!

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Click “Start” to delete folders/ files.

Click “Done” to exit the deletion process.

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SCHEDULING YOUR BACKUP

Login into Offsite Backup & Restore application.

Click on the “Schedule” tab.

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Select the time of backup using the up-down arrow key.

Select the day(s) you would like to schedule for backup by ticking the day(s) of the week for backup.

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Click on “Set Schedule” once the day(s) and time are selected.

You may choose to Minimise the application so that backup can commence according to the time specified.

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TOOLS

Version Control

You may like to determine the number of versions to be kept for all your backup files.

Simply select the number of versions, under “Version Control”, from 0 to 5.

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Enable Automatic Login

Choose this option if you wish to be able to login to your SafelyAway account automatically, without typing in your UserName and password.

For security reasons, it is recommended that this be left unchecked.

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Change Password

You may change your password under the “Options” Function.

Click on “Change Password”.

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To change your password, type in your old password in the appropriate text box.

Then type in your new password.

Lastly, type in your new password again and click on “Submit Password”

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Edit Profile

To Edit your personal information, click on “Edit Profile”.

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Fill in your personal information accurately and click “Submit” when done.

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HELP

Feedback

In order to view the reports for all backup, restore, schedule or delete activities, click on the “Help” tab.

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Type the message that you wish send to us at SurgoSystems.

Select the date and time of the report you wish to view or attach.

Click “Send” if you wish to send a message or report.

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Click on “View” to proceed if you wish to view the report of the particular day.

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OFFSITE BACKUP & RESTORE ADMINISTRATOR GUIDE

ADMINISTRATOR ACCOUNT

Username and Passwords

• For the Administrator, the Username will be created by the system and the default Username is “admin” and the initial password is “backup”.

• The system will also create a default storage of 100MB which the administrator can later adjust from the User Interface.

• In the event that the Administrator losses the password, the Administrator needs the Master Key to reset the password. The default Username is “Reset” and the default Password is “Reset”. Thereafter the administrator will be prompted to enter the master key given to the company (Please refer to the guide for more instruction).

• SafelyAway employs a sophisticated key management system that utilizes one- way hash functions, symmetric and asymmetric encryption technologies. As a result, users and account administrators are able to change their passwords at any time and that every corporate account has a “ master” key which gives the holder absolute control over the organisation’s security, e.g., resetting lost passwords, deleting accounts, etc. SurgoSystems does NOT hold a copy of the passwords nor the Master Key.

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Administrator Account Features

The Administrator will be able to use the following features through the Offsite Backup & Restore User Interface to administer the company’s account.

Administration of Master Key

In the event that the Administrator losses the password, the Administrator needs the Master Key to reset the password. Please login with the default Username “Reset”

and default Password “Reset” on the login screen

Press ”Login” to go the next screen

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With the Master Key, the company is able to reset the administrator’s password by using this function.

The password is reset to the default password “admin”. The Administrator will then be prompted to change the default password upon logging in to the account.

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The Administrator may continue to log into the Offsite Backup & Restore application with the Administrator’s UserName, Password and Corporate ID.

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Using The Administration Function

Upon logging into Offsite Backup & Restore using the Administrator’s username, password and corporate ID, the Administrator will be able to see the screen below.

Note the presence of the “Admin” tab

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Please click on the Admin tab to access the Administrator Functions.

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1. Show Users

The User Reports will give you an overview of the accounts that you are administering.

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2. Add User Function

Using this feature, the administrator may create individual accounts for the company.

These accounts created by the Administrators will have to log in to their account with the UserName created by the Administrator, and the organisation’s Corporate ID.

The default password for the new accounts is “backup".

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3. Delete User Function

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Using this feature, the administrator may delete individual accounts for the company with the Master Key.

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Suspend/Activate User Function

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With this function, the Administrator is able to Suspend and Activate individual accounts in the company.

While an account is Suspended, the suspended user will not be able to log into his/her individual account. No data is deleted through this function.

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5. Allocate Storage Function

Through this function, the Administrator is able to allocate the amount of storage as needed to users.

In addition, this screen allows the Administrator to keep track of the size of storage allocated, and the size of storage left.

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6. Reset User Password Function

With the Master Key, the Administrator is able to reset a User’s password using this function.

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The password is reset to the default password “backup”. The user will then be prompted to change the default password upon logging in to their account.