Avaya IP Office Platform

Avaya IP Office™ Platform

A perfect fit for your small business needs

The Avaya IP Office™ Platform is a highly modular

telephone system designed specifically for small

businesses. The award-winning IP Office gives growing

companies a complete solution for telephony, mobility,

messaging, conferencing, customer management, and

unified communications. In a single, compact solution,

Avaya IP Office provides an unprecedented set of

leading-edge communications capabilities to help your employees

work smarter and serve your customers more effectively.

Avaya IP Office can accommodate up to 384 users – whether you are using analog, digital, or IP telephones. And with the ability to add up to 8 T1/PRI/ E1 connections, there’s plenty of capacity to keep up with business growth. Analog and SIP trunks are also supported, so you can connect your IP Office to virtually any interface you desire.

• Proven reliability, dependable security - Unlike many available

systems, IP Office contains no moving parts (such as hard drives or fans), which can fail or cause the unit to overheat. With a mean time between failure (MTBF) of over 30 years1 _you can feel confident that IP Office is a solid foundation for your business communications.

1 _{Based on internal Avaya testing.}

Benefits

IP Office can:

Reduce or eliminate monthly expenses

• IP Office will help you lower the cost of communications, with

capabilities such as built-in conferencing, making calls over managed

Internet service (Voice over IP) or low-cost Internet telephony service

provider through SIP trunking and the comprehensive benefits of a

converged communications system.

Centralize administration

• For businesses with more than one location, IP Office enables remote

management and administration from a central location. No need to

have an administrator at every site.

Operate more efficiently

• IP Office has a range of messaging, auto-attendant, and interactive

voice response (IVR) capabilities to provide complete support for your

customers. Integrate messaging and advanced call routing into your

customer service operations, freeing up staff to focus on more critical

IP Office User

Productivity

• Built-in resiliency - For businesses

with more than one location, IP Office can deliver continuous operation while maintaining full-feature transparency across sites. In the event of an outage, users can automatically failover to a system at another location, providing

resiliency and securing business continuity.

• Proactive monitoring - IP Office

provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. It also warns when system resources are reaching capacity.

IP Office Collaboration

Editions

When it comes to small business telephony, one size does NOT fit all. Every company operates differently and has unique communication needs. The Avaya IP Office Platform provides you with the flexibility to tailor your system to best fit your business requirements.

Avaya IP Office has four

“Collaboration Editions” that allow you to choose the right level of communications and collaboration capabilities you need for your business.

Basic Edition

Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a

professional touch. IP Office Basic

Edition delivers what small and

growing businesses need most in today’s competitive environment with the flexibility, sophistication and

• Integrated audio conferencing – up to 64 participants

• Automated attendant – quickly route calls to the most appropriate person or group

• Dial by name

• Choose your connection – supports analog lines, PRI/ T1, and IP

Essential Edition

The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office,

Essential Edition helps ensure small

businesses have the communications tools they need to operate effectively and efficiently.

• One number access - have calls ring simultaneously on your office and mobile phones

• Automated-attendants – up to 40 automated attendants to handle almost any customer situation

Preferred Edition

IP Office Preferred Edition delivers intelligent communications

capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge.

• Web-based access for office collaboration – click to make, receive, and control calls; IM and presence; control audio

conferences; directory access; and visual voicemail

• Rich collaboration for remote workers – IM, presence, and directory access just as if you were in the office

Taking Care of Business:

IP Office Power User in Action

Being there when an important customer has a critical issue

can make all the difference in the relationship.

When a key customer calls a dedicated vendor service

manager, who may be on the road between clients, the IP

Office Power User application enables the call to ring on both

the service manager’s office and mobile phone. Using the

geo-location and presence features of Power User, the

Service Manager locates the tech closest to the customer.

With a quick IM session right from an Apple iPhone or

Android smartphone to confirm availability, the service

manager can quickly call the customer back to confirm the

appointment for later that morning.

• Mobile access for office

collaboration – extend your office extension, IM, presence, directory, and conference controls to Apple iPhone or Android smartphones

• Secure “Meet Me” conferencing – built-in 128 port conferencing with passcodes

• Integrate with popular applications – embed

communications within Microsoft Lync, Outlook, or Salesforce.com

• Call Recording – automatically or selectively record incoming or outgoing calls

Advanced Edition

IP Office Advanced Edition enables growing businesses to differentiate themselves through exceptional customer service. It provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

• Assess agent productivity – generate reports on current and historical call data

• View agent status – get real-time information on call queues, hold times, agent status, and more

• Call quality assurance – supervisors can monitor agent calls

• Advanced call recording archival and retrieval – secure and searchable call recording and archival from any PC

Functionality Matrix

Basic

User

Worker

Office

Power

User

Desk Phone Call Control

• Basics like Make/receive calls, hold, transfer Yes Yes Yes

• Enhanced features like Park/Page and

conference Yes Yes Yes

• Access telephony features via phone UI or

DTMF Yes Yes Yes

Web-based Access for Office Collaboration2

• Click to make and receive calls No Yes Yes

• Point and click call control No Yes Yes

• Control audio conferences No Yes Yes

• Federated Presence and IM No Yes Yes

• Personal, System and Corporate directory

access No Yes Yes

• Visual voicemail No Yes Yes

Rich Collaboration for Remote Workers • Turn your home phone into your office

phone2 No No Yes

• Stay connected with your Apple iPad

tablet3 No Yes Yes

• Embedded point-to-point video

collaboration3 No Yes Yes

Mobile Access for Office Collaboration4

• Make or receive calls via Cellular/

Wi-Fi/3G/4G No No Yes

• IM, Presence, Conference Controls No No Yes

• Location aware using GPS No No Yes

Integrate with the applications you already have

• Microsoft Lync No Yes Yes

• Microsoft Outlook No Yes Yes

• Salesforce.com No Yes Yes

• Google Talk (IM & Presence) No Yes Yes

Voicemail Integration

• Standard Voicemail box Yes Yes Yes

• Store messages within Microsoft Exchange No Yes Yes

• View voicemail and email in a single inbox No Yes Yes

• Automate popular inquiries – fast and efficient automated responses to common questions

• Create self-service menus – allow customers to place or change orders, check status of shipments, and more

IP Office User Solution

Applications

Every worker has unique communications needs that are mainly driven by where and how they work. Office workers are primarily at their desks. Mobile associates need to connect wherever they happen to be. Remote workers want to collaborate with the same capabilities they would have in a company office. IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of

communications capabilities to every associate in your organization.

Basic User

For users who need simple yet necessary communications

capabilities, the Basic User solution is the answer. They can make and receive calls, place calls on hold, access basic voicemail, transfer calls, and more. The Basic User Solution also is ideal for phones in common walk-up areas of your facility such as lobbies, waiting rooms, and cafeterias. Avaya can take your office employees’ productivity to a higher level.

Office Worker

The Office Worker application puts deskbound associates in the

accessibility. They can click-to-call, IM, see the presence of colleagues, access corporate directories, control

conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers.

Power User

The ultimate in communications accessibility, the IP Office Power User

Armed with a laptop, Apple iPad or iPhone devices, or Android smartphone, users can make voice or video calls, conduct and control audio conferences, view colleagues’ presence, instant message (IM) with contacts inside and outside the company, and much more. Want to empower your key associates with the tools to keep them working at

maximum productivity and efficiency? The IP Office Power User application

Capacities and Supported Devices

Basic

Edition Essential Edition Preferred Edition Advanced Edition

Capacities (Single Site)

• Endpoints 100 384 384 384

• Trunks 64 240 240 240

• Auto-Attendant 9 40 Unlimited Unlimited

Trunking

• SIP Channels 20 128 128 128

• H.323 (Multi-site Networking) N/A 128 128 128

• T1/E1 (Circuits) 1 8 8 8

• BRI Channels 12 32 32 32

• Analog 32 204 204 204

Phones

• H.323 No Yes Yes Yes

• SIP No Yes Yes Yes

• Avaya Digital Yes Yes Yes Yes

• BCM/Norstar Digital Yes Yes Yes Yes

• ETR/PARTNER Yes No No No

• Analog Yes Yes Yes Yes

Multisite Networking

• Networked Locations N/A 32 32 32

• Total Networked Users5 _{N/A 1,000 1,000 1,000}

Audio Conferencing

• Ports per chassis 64 128 128 128

• Ad Hoc Yes Yes Yes Yes

• Secure Meet Me No No Yes Yes

Comparison Matrix

Capabilities

• Key System Functionality Yes No No No

• IP PBX Functionality No Yes Yes Yes

• System Networking No Yes Yes Yes

Conferencing

• Ad hoc Yes Yes Yes Yes

• Secure “Meet Me” No No Yes Yes

Mobility

• Call Twinning to Mobile No Yes Yes Yes

• VoIP using Wi-Fi/3G/4G No No Yes Yes

• IM, Presence, Directory No No Yes Yes

• Conference Controls No No Yes Yes

Call Recording No No Yes Yes

• Storage in Voicemail No No Yes Yes

• Advanced Archiving/Retrieval No No Yes6 _Yes6

Flare Experience for Windows or iPad

• Basic Call Control No Yes Yes Yes

• IM, Presence, Directory No No Yes Yes

• Conference Controls No No Yes Yes

• Integrated Videoconferencing7 _{No No Yes Yes}

Web Portal

• Make/Receive Calls No No Yes Yes

• IM/Presence/Directory No No Yes Yes

• Conference Controls No No Yes Yes

Voicemail

• Basic Embedded Yes Yes Yes Yes

• Voicemail Pro No No Yes Yes

Call Center

• Auto-Attendant Yes Yes Yes Yes

• IVR No No Yes Yes

• Hunt Groups/ACD Yes Yes Yes Yes

• Reporting and Analytics No No No Yes

• Agent/Supervisor Roles No No No Yes

6_{Advanced Archival/Retrieval is available as a purchasable option for Preferred Edition,}

but is included as part of Advanced Edition.

7_{Supports point-to-point video, as well as participation in multipoint calls via the Avaya}

Video Collaboration Solution for IP Office.

Do you need full

resiliency and the ability

to scale to 2,000 users?

IP Office Server Edition

may be just the solution

for you.

Visit

avaya.com

for more information.

Learn More

To learn more and to obtain additional information such as white papers and case studies about the Avaya Office Platform, please contact your Avaya Account Manager or Authorized Partner, or visit us at

Technical Specifications

Model IP 500 V2

Unit Dimensions IP Office 500: 17.5 W x 2.9 H x 14.4” D (445 x 73 x 365mm);

Minimum clearance front and back: 3” (75mm)

Expansion Modules: 17.5 W x 2.8 H x 9.7” D (445 x 71 x

245mm); Minimum clearance front and back: 3” (75mm)

Weight 7.0lbs/3.2kg

Operating

Temperature 32° to 104°F (0° to +40°C). 95% relative humidity, non-condensing

Power Supply 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum

Security • E911

• PIN-restricted terminals

• PAP/CHAP authentication protocols

• Time profiles

• VPN support

• System Management Audit Trail

Networking • QSIG Networking over T1, E1 and IP

• Uniform Dial Plan

• Preferred Edition Networked Messaging

• Proactive remote monitoring via SNMP

• VPN support - IPSec or L2TP

• SIP trunking to low-cost Internet Telephony Service Providers (ITSP)

• Multi-site option (up to 1000 users across 32 sites) features such as Busy Lamp Field, Paging, Desk-to-desk calling, Calling/connected name and number, Hold and Transfer, Centralized Voicemail, Internal Directory, Absent Text Message, Anti-Tromboning, Remote Hot- Desking, and Distributed Hunt Groups

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