Copyright © 2014 Everest Global, Inc.
This document has been licensed for exclusive use and distribution by Accenture
Focus on Accenture
November 2014
Introduction
Everest Group released its report titled “
Enterprise Cloud Application Services – PEAK Matrix™ Assessment
and Profiles Compendium
”.
As a part of this report, Everest Group analyzed 19 leading IT service providers on the Everest Group
Performance | Experience | Ability | Knowledge (PEAK) Matrix specific for enterprise cloud application services
into Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a composite framework that
provides an objective, data-driven, and comparative assessment of independent testing service providers
based on their absolute market success and delivery capability.
Based on the analysis, Accenture emerged as a Leader and a Star Performer. This document focuses on
Accenture’s enterprise cloud application services’ experience and capabilities. It includes:
Accenture’s position on enterprise cloud application services PEAK Matrix
Detailed enterprise cloud application services profile of Accenture
Focus of the report
NOT EXHAUSTIVE
Scope of the research
(page 1 of 2)
Cloud market vendor landscape
SaaS / platform solutions providers
Public cloud / hosting providers
Cloud enablers
IT service providers / system integrators
This report is a compendium of profiles of
19 IT service providers featured on
Everest Group’s PEAK Matrix for
Enterprise cloud application services
IT service providers /
system integrators
Cloud enablers
Public cloud / hosting providers
Scope of the research
(page 2 of 2)
Cloud application services Cloud infrastructure services Cloud services
Migration and consolidation of applications to a cloud-based platform
Migration
Deployment
Implementation, customization, and integration of cloud applications with the existing systems
Integration Integration and orchestration of cloud applications with enterprise systems
Development and
management
Development and management of cloud-based applications
Cloud consulting and advisory services – focused on applications
(Opportunity and readiness assessment, cloud enterprise architecture, cloud adoption and transition roadmap, etc.)
NOT EXHAUSTIVE
Focus of research
Cloud infrastructure services
Deployment Development and deployment of cloud-based infrastructure
Integration Integration and orchestration of cloud infrastructure with enterprise systems
Management Management of cloud-based infrastructure
Everest Group’s cloud services research is based on
two key sources of proprietary information
Everest Group’s annual RFI process with leading cloud IT
service providers, followed by briefing sessions with their
leadership teams
Key elements covered in these interactions include:
–
Focus areas and initiatives for cloud delivery models
–
Scale of cloud operations and delivery locations
–
Areas of investment within the cloud space
1
Everest Group’s proprietary database of operational
capabilities of more than 100 cloud service providers (tracked
round the year)
The database tracks the following capability elements for
each service provider:
–
Major cloud clients
–
Recent wins / contracts
–
Cloud delivery locations
–
Cloud service suite
–
Domain capabilities, proprietary solutions, and intellectual
property investments
–
Other cloud-related developments
2
Note: We continuously monitor the market developments and track additional service providers beyond those included in the analysis
Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any information, that is contract-specific, will be presented back to the industry only in an aggregated fashion
Background and context
Background of the research
Cloud adoption has become mainstream with enterprises looking to leverage cloud platforms and principles across the entire applications landscape. Cloud provides enterprises with an opportunity to gain access to, as well as manage applications with high levels of flexibility and scalability at reduced costs. Adoption of SaaS and cloud computing principles are also driving the need for applications consulting and migration services, as enterprises navigate the challenges associated with integrating new solutions with legacy systems and transforming/rationalizing the entire application landscape
Service providers continue to ramp up their capabilities, build up scale, and invest in developing and acquiring IP/proprietary solutions in order to tap the cloud market. They have also formed strategic alliances and partnerships to augment their cloud delivery capabilities. Given the wide range of cloud services and engagement models being offered by service providers, it is critical to have a comprehensive, well-rounded, and fact-based assessment of service providers’ cloud value proposition
In this research, we present the assessment and detailed profiles of 19 IT service providers featured on the cloud application services PEAK Matrix. Each profile provides a comprehensive picture of cloud service suite, scale of operations, domain investments, and key partnerships
The assessment only covers IT service providers, who are involved in delivering cloud-based application services including development, migration, deployment, management, and advisory services. The assessment is based on Everest Group’s annual RFI process and interaction with leading cloud service providers, and year-round tracking of more than 100+ cloud service providers
Scope of this report
Services: Enterprise cloud application services
Geography: Global
Service providers: The leading 19 enterprise cloud application service providers This report includes the profiles of the following 19 service providers:
Enterprise cloud application services PEAK Matrix Leaders: Accenture and IBM
Enterprise cloud application services PEAK Matrix Major Contenders: Atos, Capgemini, CGI, Cognizant, CSC, Fujitsu, HCL Technologies, HPES, IGATE, Infosys, Mindtree, Syntel, Tech Mahindra, Wipro, and Virtusa
Accenture is positioned as a Leader and a Star
Performer on Everest Group PEAK Matrix for enterprise
cloud application services
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for enterprise cloud application services1
1 PEAK Matrix is specific to IT service providers, who are involved in delivering cloud-based services including development, migration, deployment, management and advisory services. Service providers included in the PEAK have been selected on the basis of Everest Group’s market understanding and RFI response Note: Assessment for Atos, HCL Technologies, HPES, IBM, and Infosys excludes service providers’ inputs and is based on Everest Group’s proprietary cloud
database, service providers’ public disclosures Source: Everest Group (2014)
Leaders Major Contenders Emerging Players Star Performers High Low 75th percentile Low High 25 th per cent il e M ar ket success (R ev enue and ent er pr is e adopt ion) 25th percentile 75 th per cent il e Delivery capability
Accenture is identified as a 2014 Star Performer
based on its strong forward movement on the PEAK
Matrix
Year 1 Year 0 Service provider M ar ket success Capability MethodologyEverest Group selects Market “Star Performers” based on the relative YoY movement of each service provider on the PEAK Matrix
In order to assess advancements on market success, we evaluate the performance of each of the service providers on the PEAK Matrix across a number of parameters including:
Annual revenue from the specific service line
Relative adoption across enterprise segments
In order to assess advancements on capability, we evaluate the performance of each service provider on the PEAK Matrix across a number of parameters including:
Annual growth in scale
Increase in scope of services
Expansion of delivery footprint
Technology / domain-specific investments
The top quartile performers on each of the identified parameters are identified and the “Star Performer” rating is awarded to the service providers with:
The maximum number of top quartile performances across all of the above / left-listed parameters and
At least one area of top quartile performance in both market success and capability advancement
The “Star Performers” designation relates to YoY performance for a given service provider and does not reflect the overall market leadership position. Those identified as “Star Performers” may include “Leaders”, “Major Contenders”, or “Emerging Players”
Distinguishing feature of 2013 market success
Strong cloud application services revenue growth on a significant base
Building a significant revenue stream from the SaaS space, to top up its already prominent presence in the cloud consulting and system integration space Distinguishing feature of 2013 capability advancements
Increased SaaS workforce to more than 3,500 employees, a 70% increase YoY
Strong partnerships with multiple cloud partners and significant investments in developing assessment tools and
accelerators to improve cloud service delivery
Company description: Accenture is a global management consulting,
technology services, and outsourcing organization. As part of its outsourcing segment, the company offers both IT and BPO services. It serves a variety of industries including automotive, communications, BFSI, healthcare, electronics & high-technology, and media & entertainment
Headquarters: Dublin, Ireland
Website: www.accenture.com
Accenture | Cloud application services profile
Corporate and cloud application services overview
Overall cloud services-related revenue
<US$100 million US$100-500 million >US$500 million
Overall cloud services adoption by geography
High adoption Moderate adoption Low adoption
Relative focus: Overall cloud-based services
Applications Infrastructure
Strength of focus
Relative focus: Buyer groups
Small (annual revenue < US$1 billion)
Strength of focus
Large (annual revenue > US$5 billion) Medium (annual revenue = US$1-5 billion)
Overall cloud services by industry Relative adoption
BFSI
Energy and utilities
Healthcare and
life sciences Manufacturing
Public
Retail, distribution, and CPG
Telecom, media, and entertainment Technology
Relative contribution: Type of cloud application services
Consult Build Deploy Manage
Share of cloud application services business
Portfolio of cloud application services
Cloud application development and management; SaaS implementation; cloud application replatforming services and
transformational services; integration and management of hybrid cloud environments; cloud strategy including opportunity assessment, market insight, strategy methodology, and cloud enterprise architecture
Accenture | Cloud application services profile
Cloud application services capability assessment and market
success
EVEREST GROUP ESTIMATES
Strategic focus areas and market success
Accenture’s core focus area within the applications space is on implementing SaaS solutions
Another important area for Accenture is “cloud enabling” buyers’ application landscape, by providing services around platforms (Microsoft Azure and Force.com). It also provides services around business process-based solutions such as Workday
Accenture is one of the largest system integrators for Salesforce.com, and has witnessed a significant traction for the implementation of platforms from companies such as SAP, Oracle, and Microsoft
Accenture leverages its consulting heritage to have a strong play in the cloud advisory services space (e.g., cloud opportunity assessment)
Talent
Accenture has invested significantly in talent for its cloud factories and technology labs across regions
Accenture has increased its SaaS workforce to more than 3,500 employees, a 70% increase over FY 2013
Headline assessment
Accenture leverages its consulting and system integration capabilities to position itself as a leader in the cloud application services space. Accenture looks to “own” the complete spectrum of cloud services and act as the single point of contact and orchestrator for cloud solutions from different technology providers. Accenture is one of the leading system integrators for multiple industry-standard cloud platforms and has made significant investments to build its SaaS capabilities. This, along with existing consulting strengths, makes Accenture a strong cloud partner for enterprises
Assets (including IP)
Accenture’s IP primarily revolves around enabling migration to partner cloud platforms. It has invested significantly in developing assessment tools and accelerators to improve its cloud service delivery
Partners
Accenture leverages its partnerships with multiple cloud platform providers such as AWS, Microsoft Azure, Google AppEngine, Force.com, and SAP Accenture also provides implementation services for solutions such as
SAP Business ByDesign, Oracle on-demand, NetSuite, and Workday For cloud management, Accenture leverages its partnerships with BMC
and CA Technologies
Accenture and SAP launched the Business Solutions Group in early 2014 for developing industry-specific solutions based on next-generation technologies such as cloud, analytics, and enterprise mobility
Accenture’s position on Everest Group’s PEAK Matrix for cloud application services
Source: Everest Group (2014)
High Low 75th percentile Low High 25 th p er cen ti le M ar ket su ccess (R ev
enue and ent
er pr is e adopt ion) 25th percentile 75 th p er cen ti le Delivery capability
Accenture | Cloud application services profile
Cloud application services offerings and recent developments
Cloud application services offerings
Cloud application development and management: Accenture leverages its partnerships with multiple providers for platforms such as Microsoft Azure, Google AppEngine, Force.com, and AWS
SaaS strategy, implementation, and management: Accenture provides implementation and management services for solutions such as Salesforce.com, Successfactors, SAP ByDesign, Oracle on-demand, NetSuite, and Workday
Cloud application migration, replatforming services, and transformational services
Integrating and managing hybrid cloud environments across multiple platforms, including data management and app stores
Accenture offers consulting and advisory services including opportunity assessment, market insight, strategy methodology, cloud enterprise architecture, and a cloud-enabled IT operating model
Overall cloud services – recent developments (representative list)
Development Details
Accenture and SAP Business Solutions Group (2014)
Focused on jointly developing and delivering industry-specific solutions based on next-generation technologies (cloud, analytics, and enterprise mobility)
Aims to facilitate a simpler purchasing process of SAP and Accenture services for enterprises Acquisition of ClientHouse
(2014)
Move enhances Accenture’s Salesforce capabilities in Europe, further strengthening Accenture’s leadership position in global Salesforce implementation services
Global alliance with Apigee (2013)
Accenture is the preferred systems integrator for Apigee’s mobile platform software (including API solutions) Accenture has also invested in Apigee and will join the company’s advisory board
Cloud application services – proprietary solutions (representative list)
Solution Details
Accenture Cloud Platform A platform for integrating and managing hybrid cloud environments across multiple platforms
Accenture has made significant investments in IP creation for vertical-specific SaaS solutions (for instance mortgages and clinical services), business processes (e.g., human capital management), as well as mission critical stacks (e.g., ERP)
Everest Group Performance | Experience | Ability |
Knowledge (PEAK) Matrix is a proprietary framework
for assessment of a service provider’s capability
Everest Group’s PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s scale, scope, technology/domain investments, delivery footprint, and resultant market success in the context of a given services function Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for enterprise cloud application services
Top quartile performance across market success and capability
2nd or 3rd quartile performance
across market success and capability
4th quartile performance
across market success and capability High Low 25 th per cent il e 75 th per cent il e 75th percentile
Low 25th percentile High
Emerging Players Leaders Major Contenders M ar ket success (R ev enue and ent er pr is e adopt ion)
Dimensions of service providers’ capability and
market success underlying the PEAK Matrix
Revenue Adoption across enterprise segments Scale Talent Company scale Domain expertise
IP/ Proprietary solutions/ Assets
Certifications
M&A and alliances
M
ar
ket
success
Delivery capability
Everest Group PEAK Matrix
Emerging Players
Leaders Major Contenders
Scope
Does the PEAK Matrix assessment incorporate any subjective criteria?
The Everest Group’s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service
provider RFIs and the Everest Group’s proprietary databases containing providers’ deals and operational capability
information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction,
and provider briefings
Is being a “Major Contender” or “Emerging Player” on the PEAK Matrix an unfavorable outcome?
No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical.
There are a number of providers from the broader universe that are assessed and do not make it to the PEAK
Matrix at all. Therefore, being represented on the PEAK Matrix is in itself a favorable recognition
What other aspects of the PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK
Matrix position”?
The PEAK Matrix position is only one aspect of the Everest Group’s overall assessment. In addition to assigning a
“Leader”, “Major Contender” or “Emerging Player” title, Everest Group highlights the distinctive capabilities and
unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and
associated commentary is helpful to the buyers in selecting particular providers for their specific requirements. It
also helps providers showcase their strengths in specific areas
What are the incentives for buyers and providers to participate / provide input to the PEAK Matrix research?
Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment
Participation incentives for providers include adequate representation and recognition of their capabilities/success in
the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of
PEAK Matrix providers” profiles
What is the process for a service provider to leverage their PEAK Matrix positioning status ?
Providers can use their PEAK Matrix positioning in multiple ways including:
–
Issue a press release declaring their positioning/rating
–
Customized PEAK Matrix profile for circulation (with clients, prospects, etc.)
–
Quotes from the Everest Group’s analysts could be disseminated to the media
–
Leverage the PEAK Matrix branding across communications (e-mail signatures, marketing brochures, credential
packs, client presentations, etc.)
The provider must obtain the requisite licensing and distribution rights for the above activities through an
agreement with the designated PoC at Everest Group
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