POSITION DESCRIPTION
Position Title I.T Project Officer
Classification Higher Education Worker, Level 7 Responsible to I.T Manager
The Position
The position assists with the completion of various IT projects intended to enable the ongoing administration and management of the Microsoft Windows, Macintosh OS X, and Unix/Linux systems within the Florey Neuroscience Institutes.
The incumbent requires a detailed technical understanding of both Microsoft Windows and various Unix/Linux systems, and working knowledge of Macintosh OS X. This position also requires the incumbent to have knowledge and experience of general storage, networking, backup and virtualisation technologies. Excellent written communication skills are essential and knowledge of ITIL configuration management is preferred.
Qualifications and
Experience A Degree in Computer Science or equivalent qualification with a minimum of 5 years experience.
FLOREY NEUROSCIENCE INSTITUTES
To help create one of the world’s top 10 neuroscience institutes, the Howard Florey Institute, the Brain Research Institute and the National Stroke Research Institute have amalgamated to form the Florey Neuroscience Institutes (FNI). The FNI has a combined operating budget of $30m pa and is nearing completion of a $225 million project that includes the construction of two new purpose-built state-of-the-art research facilities; one in Parkville and the other in Heidelberg.
The Mental Health Research Institute and University of Melbourne will co-locate with the FNI in these new facilities. Collectively, they will combine their world-class research skills to aid in the diagnosis and development of more effective treatments for millions of Australians affected by brain disorders every year.
The new facilities at Parkville and Heidelberg will accommodate around 700 staff and students.
Together with co-located occupants we will share scientific platforms and seek to improve efficiencies through shared management services.
The best neuroscientists from Australia and around the world will be attracted to these new facilities.
The FNI's corporate statements of intent are:
POSITION DESCRIPTION
Our Mission: To Improve life through brain research
Our Vision: To be recognised as a leading international brain research facility
Our Values: Innovation and excellence, commitment and passion, integrity and rigour, collaboration and team work
The Position
Key Responsibilities
Provide technical expertise to resolve project-based work assignments;
Implement policies, procedures, and technologies to ensure system security through secure system access, monitoring, control, and routine security evaluations;
Perform planning, implementation, and documentation tasks for various IT projects including:
o Implementation of a configuration management database system;
o Migration of email domains;
o Content population of Intranet content management system; and o Implementation of resource booking system;
Recommend and execute modifications to current support systems in order to improve efficiency, reliability, and performance;
Audit and document existing IT equipment and systems;
Ensure supported systems comply with policies, standards, licensing agreements, configuration guidelines, and best-practices for maintaining regulatory compliance;
Ensure secure user access and role validation processes;
Author, update and/or maintain team’s operational manuals to reflect new environment and new support processes;
Develop, document, and maintain system training materials and systems documentation for educating end users and new IT staff.
Input into the development of technology standards;
Provide technical expertise to resolve operational work assignments;
Maintenance of the infrastructure in accordance with industry best practices and operational configuration documentation.
Perform other duties, such as systems administration and end user support, as requested by the I.T Manager
POSITION DESCRIPTION
Reporting & Liaison
Due to the wide-spread nature of the IT projects, the position is required to engage and interface with all internal customers, which includes research scientists, students and staff. The incumbent is expected to deliver excellent customer service.
The incumbent will be working with the IT Team of the Florey Neuroscience Institutes, and reports to the IT Manager, who provides technical guidance and direction to ensure the expected quality of the services are maintained.
Work under broad supervision, and operate on a day to day basis with considerable independence.
Occupational Health & Safety
We all have a role to play when it comes to health and safety in our workplace. The Occupational Health and Safety Act 2004 sets out responsibilities for employers as well as employees, and also provides a framework for dealing with health and safety issues. Employees are required to carry out their duties in a manner that does not adversely affect their own health and safety and that of others as well as co-operate with any measures introduced in the workplace to improve O.H & S and report any incidents/injuries.
Continuous Quality Improvement
Continuous Improvement is an important aspect of all our roles to ensure we assess, review and change our practices in an effort to improve our delivery of research or work processes. Each staff member needs to take an active role in promoting and generating improvement processes within their area and more generally across the organization.
Equal Employment Opportunity
FNI is an equal opportunity employer who encourages diversity in the workplace through flexible work practices and family friendly policies.
Confidentiality and Intellectual Property
An important aspect of your role is dealing with confidential information and aspects of intellectual property. As such, you will adhere to the Florey Neuroscience Institutes Standard Terms and Conditions on Confidentiality and Intellectual Property, as approved from time to time by the Head Business Development.
POSITION DESCRIPTION
The Person
Skills and Attributes
Essential
Excellent technical knowledge of, and hands-on experience in, the development, administration and management of MS Windows, Macintosh OS X, and Unix/Linux technologies (specifically Red Hat Linux and its derivatives);
Demonstrated ability to work collaboratively in a team delivering high quality services across a large and diverse organisation;
Good understanding of release, change and configuration management processes to maintain standard operating environment standards;
Demonstrated analytical and problem solving skills;
Demonstrated ability to communicate well and prepare technical reports, as well as the ability to understand business impact and priorities in resolving technical issues and fulfilling requests;
An appreciation of operating system security, and experience in securing systems;
Demonstrated willingness and ability to keep up to date with IT developments in order to recommend improvements to work processes and practices;
Tertiary qualification and relevant experience or an equivalent combination of relevant experience and/or education/training;
Demonstrate ongoing self-development of professional expertise; and a capacity to develop innovative approaches to organisational, technical and service challenges;
Demonstrate innovation and flexibility;
Demonstrate ability to work and collaborate together to achieve common goals;
Display open and honest communication;
Show trust, respect and act with integrity.
Desirable
A qualification in ITIL and/or previous experience using ITIL at a practical level, especially in regards to configuration management;
MS Windows and Linux certifications advantageous;
Knowledge of programming languages such as SQL, WMI scripting and Linux shell scripting.
POSITION DESCRIPTION
Key Performance Indicators
Plan, implement and document assigned IT projects.
Develop a sound understanding of the operational imperatives of the FNI as they relate to operational systems performance and deliver projects on time.
Prioritise, resolve and fulfil operational incidents and requests to ensure that all incidents and work requests are resolved in a timely manner;
Provide advice in the development and management of the supported systems within the Institute.
Ensure compliance to the relevant laws (particularly privacy regulations), institute regulations, policy and processes.
Recommend processes, procedures and protocols for the I.T Manager to consider in developing the I.T Framework at FNI.
I have read, understood and accept the above position description.
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Name Name
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I.T Project Officer I.T Manager
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