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The development of a maturity model to evaluate and update a performance measurement system’s lifecycle in the operations and logistics sector

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Figure

Figure 1. Phases of developing a performance measurement system (Bourne et al. (2000)
Table 1. A categorization of approaches to develop a PMS from Bourne et al. (2003)
Figure 2.Positive vicious circle for use of the PMS
Figure 3. Negative vicious circle for usage of a PMS
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Outline

Data collection techniques The design phase of Company X includes measures from multiple perspectives The lack of documentation in combination with a manual process make Company Due to high organisational commitment, Company X’s PMS’s is used for a wide The case study validated the literature findings and provided examples that will be Implementing the maturity model; Company X’s PMS is placed in stage 3 of the Future research can test the effectiveness and completeness of the PMS maturity Appendix I Appendix II

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