Information and Communication Technologies PAGE 1

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Information and Communication Technologies

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PAGE 2 ST. JOSEPH’S HEALTHCARE HAMILTON INFORMATION TECHNOLOGY VISION FOR 2018

T

his strategy marks the beginning of a new journey for St. Joseph’s Healthcare Hamilton. My role as Chief Information Officer for the Local Health Integration Network (LHIN), Hamilton Health Sciences (HHS) and St. Joseph’s Healthcare Hamilton (SJHH) provides a unique opportunity to share resources and make investments in health Information Technology that benefit all partners in Hamilton and our region. Leading hospitals in North America are adopting technologies that make it easier to provide high quality care and enhance the patient experience. In order for us to keep up with changes in patient and provider expectations we too must embrace these

technologies and reap the rewards that come with them. This strategy outlines the direction that we are going to take and is designed to provide a new vision and perspective on what is possible. Our initial focus will be to get the foundation right so that we then make targeted investments resulting in new capabilities that will enable us to provide the best in quality and safety in all of our services.

Mark Farrow, Vice President and Chief Information Officer

St. Joseph’s Healthcare Hamilton and Hamilton Health Sciences

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ur hospital system has a reputation for outstanding quality of care, a culture willing to change to achieve excellence in clinical outcomes, and innovation that attracts talented residents, educators, and researchers. As we move forward, advances in technology provide the opportunity to make changes in the way we serve our patients and provide care. We must embrace these technologies in order to continue to be a leader focused on serving the changing needs of our community. Implementing new technologies, such as the modernization of our hospital information system, will require patience, sacrifices and change in the way we deliver care. However, if we achieve our health Information Technology vision we can expect world-class quality outcomes, safety and patient experience. Let’s continue to design the healthcare system of the future and continue to live the legacy of St. Joseph’s Healthcare Hamilton.

Dr. David Higgins, President

St. Joseph’s Healthcare Hamilton

About Our Strategy

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re

•

fresh Technology

Transforming Care…SJHH’s Information and Communication Technologies Vision for 2018

Our Health Information Technology Vision is guided and inspired by the SJHH’s Strategic Plan (Mapping Our Future) as well as the mission, vision, and values of SJHH. As a whole, our organization identified five priorities in our overall strategic plan that provide direction for all of our services across the continuum of care, including:

• Quality and Safety

• Transforming How We Work • Innovation and Research • Engaging Our People • Breaking Down Barriers

By implementing re•fresh as our information technology

health strategy, we will work to renew a promise: to bring together the most advanced technology and education to transform healthcare for the future. We will accomplish all of these things supported by a visionary approach to information technology.

Why is Health Information Technology so critical to

our future?

As changes in technology, consumer expectations, clinical practice and health system management continue to impact the hospital landscape, it will become more challenging to be a healthcare leader without making significant investments in Health Information Technology (IT). It will be difficult to: • Meet and track safety and quality care objectives • Attract talented practitioners, researchers, educators,

residents and students

• Support multi-disciplinary care and collaboration initiatives

• Be a leader in innovation and ultimately keep research and teaching accreditation

• Manage costs and effectively report on hospital and clinical performance

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Our Vision

SJHH’s Vision Statement for Information and Communication Technologies

strategic investments will achieve clinical value in the short-term while laying a foundation for the future; they will ensure wise, prudent, and innovative use of technology. health information technology encompasses all

investments that enable the comprehensive management of health information across all systems of care.

a culture of collaboration combines existing energy and desire with bridging technologies.

excellence is the best quality and safety in every service that is provided.

proven technologies are in use and delivering high quality patient care and have an evidenced-based value proposition. innovative technologies support new models of care and collaboration as well as new ways of managing people, processes and assets.

meeting the changing needs of our community means meeting our community’s population health needs while incorporating the community’s desire for innovation in service delivery, a better patient experience, and more involvement in their care and health management.

Strategic investments in health information technology enable a culture

of collaboration and excellence through the use of proven and innovative

technologies that meet the changing needs of our community.

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What does the SJHH ICT Vision mean for…

Patient, Caregivers, Families

• Easy access to hospital and health information, discharge or transition instructions, and electronic tools that help guide health decisions and help manage disease

• Worry free transitions between care environments with an electronic health record accessible across the health system and at home

Clinicians, Staff, Volunteers, Learners

• Easy access to clinical tools that save time and help deliver better care

• Alerts, status updates and decision support tools that help to ensure consistent patient-centered care, excellent patient outcomes and safety

• Collaboration tools that better support multidisciplinary care and make patient transitions seamless and worry free

Researchers, Scholars, Educators

• Easy access to clinical data to support cutting edge research

• Common technologies are in place to support research in a consistent fashion • Rapid dissemination of research findings into care delivery

Leadership, Management, Administrators

• Confidence that patient information is appropriately charted, clinicians are exceeding quality standards, and safety is built into every clinical process

• Data acquisition, consolidation and analysis tools that enable well-informed management decisions and make reporting effortless

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Our Strategy

Four strategic priorities will enable the Health Information

Technology Vision for St. Joseph’s Healthcare Hamilton

Building and maintaining a strong foundation to

enable new models of care

Investing in the advancement and modernization of the Hospital Information

System and key foundational technologies that support a more robust and flexible

IM/IT environment.

• Modernization of hospital information system (HIS)

• Update infrastructure to enable future objectives; ensure core applications are current • Establish an IP Communications Network capable of supporting wireless IP devices across

all hospitals

• Develop and implement advanced capabilities of the HIS (Computerized Provider Order Entry, Closed Loop Medication Administration) and an ambulatory EMR

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Improving access to information and services

Focusing on bringing information closer to providers, researchers and patients through

mobile and remote access to key applications and information.

• Make clinical applications accessible on provider smartphones and tablets • Provide patients with access to their health information

• Allow patients to perform standardized transactional services online (i.e. registration, request appointments, retrieve pre-operative information, etc.)

• Encourage patients to manage their own care by certifying health management tools (i.e. apps) and providing access to credible health information

Improving information use

Using Information Strategically through analytics or by providing better information

to providers at the point of care.

• Develop data infrastructure to enable analytics for reporting and research

• Implement technologies which enable analysis of assets, provider workflow and patient throughput to support clinical processes optimization, quality improvement and resource management

Improving collaboration

Enabling better collaboration between providers and between providers and

their patients.

• Make it easy for providers to communicate and collaborate through Voice Over IP (VoIP) and enhanced virtual care opportunities

• Give patients the ability to communicate with their care teams electronically

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Our Plan for Our People

The following roadmap outlines investments over time

and expected outcomes

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Patients, Caregivers, Families

1 Easily navigate webpage and access credible

health information

2 Better health outcomes as patients use approved health management apps and access medical records online

3 Patient services available through patient applications 4 Register and request appointments online improves

patient experience and reduces costs

Clinicians, Staff, Volunteers,

Learners

5 More providers accessing lab results and reports through Clinical Connect

6 Improved productivity and safety through reduced communication delays

7 Nursing and allied health clinical documentation in HIS

8 Increased productivity and safety as all providers place orders electronically with mobile app

9 Reduction of medication errors

10 Better health management as patients can consult providers online

11 Providers are always connected and can easily locate each other

Researchers, Scholars,

Educators

12 Increased access to existing datasets

13 Improved reliability of clinical data for research 14 Easy access to HIS clinical data enables population

health management and quality improvement 15 Advanced medical informatics leads to world

renowned research

Leadership, Management,

Administrators

16 Faster access to quality and performance data for reporting

17 Better management of assets and safety compliance 18 Dashboards and benchmarking metrics identify

areas for improvement

19 Asset tracking, patient through put and workflow analysis lead to improved productivity, reduced costs, and enhanced patient experience

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