STUDENT HANDBOOK
2015
Phone:
(07) 3381 0413
Web:http://www.peacekeepers.net.au
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CONTENTS
WELCOME ... 3
COURSES WE OFFER ... 4
TRAINING FACILITIES ... 5
APPLICATION PROCESS AND SELECTION CRITERIA ... 5
ACADEMIC INTEGRITY ... 5
FEES AND COSTS INVOLVED AND FEE REFUND POLICY ... 5
DELIVERY MODE AND ASSESSMENT METHODS ... 6
RECOGNITION OF PRIOR LEARNING (RPL) ... 6
CREDIT TRANSFER ... 6
COURSE MATERIALS ... 7
ASSESSMENT ... 7
LANGUAGE, LITERACY AND NUMERACY ASSISTANCE ... 7
EXTENSION AND RE-ASSESSMENT ... 8
TESTAMURS AND STATEMENTS OF ATTAINMENT ... 8
STUDENT RESPONSIBILITIES AND CONDUCT ... 8
WORKLOAD ... 8
ATTENDANCE ... 8
GENERAL CONDUCT AND BEHAVIOUR ... 8
KEEPING INFORMED ... 8
STUDENT CODE OF BEHAVIOUR ... 9
STUDENT RIGHTS ... 9
STUDENT RESPONSIBILITIES... 9
COMPUTER USE ... 9
TELEPHONE CALLS... 9
RULES AND REGULATIONS ... 9
ATTENDANCE ... 10
CHEATING AND PLAGIARISM ... 10
ASSESSMENT MALPRACTICE ... 10
TRAINER/ASSESSOR RESPONSIBILITIES ... 10
CONFIDENTIALITY, SECURITY AND ACCESS TO YOUR RECORDS ... 11
POLICIES AND PROCEDURES ... 11
STUDENT COMPLAINTS ... 11
STUDENT APPEALS ... 11
ACADEMIC MISCONDUCT ... 12
WITHDRAWAL OR DEFERRAL ... 12
CRITICAL INCIDENTS ... 13
WORK HEALTH AND SAFETY... 13
STUDENT SUPPORT SERVICES AND STUDENT WELFARE ... 13
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Welcome
The Management and staff of Peacekeepers Security extend a warm welcome to you.
Peacekeepers Security is committed to high standards in the provision of vocational
education and training and related student services. We strive to maintain a happy,
congenial atmosphere in which to learn and work and to assist students achieve the best
possible outcome.
Peacekeepers Security will ensure that you will receive the opportunity to fulfil your
personal potential during your training, and every endeavour will be made by staff to
accommodate your individual needs.
The contents of the Student Handbook will be discussed with you during the induction
program. Therefore, it is important to keep it safe during your training, as it will provide
additional guidance and answers as you progress throughout your training.
In this handbook, you will find information about Peacekeepers Security’s policies and
procedures together with forms and documents that you may have to refer to.
We sincerely hope your time at Peacekeepers Security is a memorable and productive
learning experience.
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Courses we Offer
Below is a full list of the units of competency we offer and how these units are packaged together to create the best outcome for a student. The best outcome is certification that allows you to apply for both the crowd controller and the unarmed guard license together. So our standard course is all units listed here except CPPSEC3018A. This course pathway will give the student a CPP20212 Certificate II in Security Operations AND a statement of attainment for a further 3 units.
The CPP20212 Certificate II in Security Operations requires the completion of 12 units marked on here as 7 core and any 5 of the 6 marked electives (E).
Units marked with a TR which stands for 'triennial revalidation', and you will need to resit these courses every 3 years. These units will:
• be very important for your work
• constantly update their content to stay up-to-date with the latest techniques.
Student wishing to do the bodyguard license will need to complete the full course + the CPPSEC3018A unit or if they already hold the required units from another RTO, they can enrol in the bodyguard unit only.
Queensland License type
u n a rm e d cr o w d co n tr o l b o d y g u a rd
CPPSEC2001A
C o re u n itsCommunicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry CPPSEC2003B Work effectively in the security industry
CPPSEC2004B Respond to security risk situation CPPSEC2005A Work as part of a security team CPPSEC2006B Provide security services to clients HLTFA311A (TR) Apply first aid
CPPSEC2011B E Control access to and exit from premises
CPPSEC2012A E Monitor and control individual and crowd behaviour CPPSEC2014A E Operate basic safety equipment
CPPSEC2015A E Patrol premises
CPPSEC3002A (TR) E Manage conflict through negotiation
CPPSEC3003A Determine response to security risk operation CPPSEC3007A Maintain security of environment
CPPSEC3013A (TR) E Control persons using empty hand techniques CPPSEC3018A Provide for the safety of persons at risk.
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Details of the above qualification and units of competency can be found on the following website www.training.gov.au Licensing units come from a Certificate III in Security.
Details about security licensing requirements in Queensland can be found at the Department of Fair Trading website by using this link.
https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and- regulations/regulated-industries-and-licensing/regulated-industries-licensing-and-legislation/security-industry-regulation/
Training Facilities
Peacekeepers Security’s training facilities are located at 4 Wendy Street, Camira. QLD. Peacekeepers Security
Telephone:
(07) 3381 0413
Email:[email protected]
Website: http://www.peacekeepers.net.au
The workplace practical component of the course will be conducted at one of a number of licensed venues in and around Brisbane/Gold Coast. Peacekeepers will do everything we can to try and secure a training venue close to your home or work to minimise inconvenience.
Application Process and Selection Criteria
All prospective students must complete and sign and enrolment form and meet any entry requirements. Prospective students’ English and mathematical proficiency are reviewed prior to commencement of their course to determine if additional support may be required. Whilst the course does not involve large amounts of detailed writing and arithmetic, there is quite a lot of reading involved. All student MSUT be able to read, write and speak English well in order to work in the security industry.
All applicants must attend face to face interview at the RTO head office.
Academic Integrity
Our training program involves a component of self-paced study which is where we give you a learner handbook and you are expected to read this in your own time. We also provide you with an assessment booklet which contains a series of short answer, multiple choice and true/false style questions. We expect you to complete as much of this as possible before coming to the first classroom based block of 5 days. You will notice on the enrolment form that you will be asked to sign to say that you will complete the assessments yourself with no assistance from anyone else without approval of your trainer. It is important that you do the assessments yourself as you will be re-assessed on most of the theory component during the face to face sessions. What is also important is that you have good knowledge to apply to the role play and practical tasks.
Fees and Costs involved and Fee Refund Policy
Tuition Fees will vary according to the amount of experience an applicant has when interviewed. Course fees are generally as follows:
Unarmed Security & Crowd Control includes First Aid $550 Unarmed Security only $300 Crowd Control only $300 First Aid only $120 Revalidation Modules (TR units) $100 each
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Bodyguard $220 (for extra unit only. Does not include Certificate II course)
Those students who cannot afford to pay all course fees up front should discuss a payment plan with the administration staff. Each case will be handle individually but students will be aware before they complete the enrolment form, what the terms and conditions are relating to an agreed payment plan/schedule.
Refunds are managed the following way: Non-refundable Fees and Charges
Payment plan late processing fee $100 first default / $250 second consecutive default
Re-assessment $100 per assessment, if applicable
Replacement Certificate $100 each certificate Applicable Refunds for Course Tuition Fees
Refunds of Course Tuition Fee:
Withdrawal notified in writing and received by the training organisation 14 calendar days or more prior to course commencement
Full refund if no workbooks have been issued 50 % refund if workbooks have been issued Withdrawal notified in writing and received by the
Institute less than 14 days prior to course commencement or after the course commences
50% refund whether books have been issued or not
Delivery Mode and Assessment Methods
Peacekeepers Security offers courses through a combination of delivery methods which include classroom based face-to-face theory, one to one tutorial support, practical sessions and distance learning (self-paced) reading for the theory component.
At orientation you will be provided with a tailored course timetable outlining how your course is structured, delivered and assessed.
Whilst you will be expected to study in your own time, we are here to support you through your studies. You can call make an appointment during normal business hours if you need any help along the way.
Assessment methods range from written and/or oral questions, projects, assignments, practical demonstrations, role plays and portfolios.
Recognition of Prior Learning (RPL)
Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If you are granted recognition in a unit/s of competency, you do not have to re-study it. Please contact the Institute to discuss and/or access your RPL kit. RPL evidence should include:
• Work experience • Life experience
• Previous study e.g. qualifications, industry training • Professional development programs or courses
Credit Transfer
Credit Transfer exempts a student from enrolling in units if the student has completed unit/s of competency at another Registered Training Organisation (RTO) within the Australian Qualifications Framework (AQF) and from the same Training Package where those units are included in the course in which they are enrolled. These units could have been acquired by the student while enrolled at another TAFE Institute or RTO.
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Course Materials
All course materials are developed to the highest standards to meet the requirements of the Qualification and Units of Competency.
Once the student has paid fees, they will receive their course materials. If students have not paid for the material at the start of their course, then they will not receive any course material. This will also mean they will not be entitled to complete any assessments.
Instructions are provided to you on how to complete your assessments including any resources you may need. Any written exercises and assignments should be presented in the correct format.
Assessment
Reasonable adjustments will be applied if required, for students undertaking assessment if they have difficulty in completing an assessment due to language, physical barriers or other special needs.
Reasonable Adjustment – refers to adjustments to assessment methods are considered ‘reasonable’ provided they do not impose an unjustifiable hardship on a training provider or employer or jeopardise the integrity of the assessment requirements.
Special Needs – is a short form of Special Education Needs and is a way to refer to students with disabilities. The term Special Needs in the education setting comes into play whenever a student’s education programme is officially altered from what would normally be provided to students. Students with special needs will be offered the same training and assessment opportunities as those offered to all other students and will be provided with support to assist them in achieving their educational goals.
The student must inform the Institute about his/her special needs or other requirements in writing at the time of enrolment.
We will do everything in our capacity to assist you where we can. If your learning needs exceed our ability to assist you, we will refer you to an appropriate agency or company who can help. Students must be aware that any special assistance may involve a cost to the student but this would be discussed if we need to use an external service.
Language, Literacy and Numeracy Assistance
Students will have varying degrees of capacity in their ability to read, write, speak well and perform mathematical functions. Students who have difficulty in any of these areas may have difficulty participating fully in their course.
Students’ language, literacy and numeracy (LLN) is reviewed prior to commencement of their course to determine if they may require additional LLN support. In the first instance, students will be referred to their trainer and/or Training Manager to discuss their requirements and may be referred to LLN support services, such as a local TAFE, if it is determined they will be unable to participate fully in their course. In this instance the student may need to defer commencement.
During course progress, it is the trainer/assessor’s responsibility to watch for any signs that may indicate a language, literacy or numeracy difficulty and notify the Administration Manager if this becomes evident. Trainers/ assessors will:
• Observe, identify and act when a student has language, literacy or numeracy needs • Make every effort to maintain the confidentiality of the student
• Not make discriminatory or judgemental statements about any student based on the level of language, literacy or numeracy skills
• Recommend assistance to the student
Strategies trainers/assessors may use to support students will include: • Providing extra assistance with study
• Providing extra time to complete the assessment • Using short and simple sentences to explain • Using life experiences in the classroom
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• Use methods that do not require a higher level of language or literacy than is required to perform the job role.
• Referring students to courses that may help them to develop the skills in these areas • Integrating theory with practice
• Including more pictures or diagrams e.g. power point presentation, videos etc., during the learning process.
Extension and Re-assessment
You can apply for an extension to the submission date for a piece of assessment or extension for more time to complete the course. This can be due to medical reasons, personal hardship or other unforeseen circumstances. Documentation, in the form of a medical certificate, counsellor’s report or statutory declaration, is required to support applications.
Reassessments must be approved in the first instance by the trainer/assessor who may refer your request to the Administration Manager. Prior to any reassessment, you will be given feedback on the evidence you have already provided and guided as to the additional requirements to deem you competent in the unit You may be reassessed a maximum of two (2) times at no charge provided:
• The reassessment has occurred in a timely manner.
• You are being reassessed during the same study period for a particular unit of competency. • The reassessment is being conducted as a result of an appeal.
• If you have not been able to attend the unit for genuine reasons and are ready to attend the unit according to the reassessment timetable and prior to term break.
You will be charged $100 per assessment if:
• You agree to be reassessed but fail to attend.
• You have failed in your obligation to complete assessments in a timely manner.
Unless otherwise approved by the Administration Manager you can only sit a maximum of two (2) reassessments in a week.
Testamurs and Statements of Attainment
All students who have completed a programme of learning that leads to the award of an AQF qualification are entitled to receive the following certification documentation on award of the qualification:
• A testamur, and • A record of results
Statements of Attainment are issued to students who have completed accredited units or skills sets within AQF qualifications, which does not meet the requirements of a full AQF qualification.
Certifications must be issued and sent to students within thirty (30) days after the student is deemed competent and tuition fee clearance.
Student Responsibilities and Conduct
Workload
- It is expected that you will spend at least twenty hours per week studying your Units of Study (excluding class time). This time should be made up of reading, research, and working on exercises. In periods where you need to complete assignments or prepare for tests, the workload may be greater.Attendance
- It is expected, that students attend at least 80% of classes for successful completion of your course. Many important issues will be discussed in class and your ability to successfully complete your study will be enhanced by your attendance. Classes are used to develop ideas and explore their wider implications, exchange information, debate issues and improve presentation skills.General Conduct and Behaviour
- All students are expected to conduct themselves with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing of or talking on mobile phones, is not acceptable and you may be asked to leave the class. It is not acceptable to talk during class when anyone else is speaking.Keeping Informed
- You should take note of all announcements made in class or via students email. Staff will assume that you are up-to-date with current information and latest announcements.9 |
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Student Code of Behaviour
The Student Code of Behaviour requires the following rights and responsibilities to be respected and adhered to at all time by students.
Student Rights
All students have:
• The right to be treated with respect by others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and gender differences, age, disability or socio-economic status
• The right to be free from all forms of intimidation
• The right to work in a safe, clean, orderly and cooperative environment
• The right to have personal property (including computer files and student work) and the Institute’s property protected from damage or other misuse
• The right to have any disputes settled in a fair and rational manner - this is accomplished by the Appeals process
• The right to work and learn in a supportive environment without interference from others • The right to express and share ideas and to ask questions
• The right to be treated with politeness and courtesy at all times
Student Responsibilities
Students have the responsibility to: • Allows other to learn
• Make our premises safe by not threatening, bullying or hurting others in any way • Make the classroom safe by obeying instructions
• Make our premises safe by not bringing illegal substances or weapons onto our premises • Not steal, damage or destroy the belongings of others
Computer Use
The Institute is committed to providing a secure computing environment free of harassment. The use of computer facilities to send to share offensive, abusive, threatening or unnecessarily repetitive messages or materials may be harassment. If you are being harassed electronically, contact your Trainer or Institute staff.
The following rules apply to computer use at the Institute:
• Protect your password if you are issued one and do not share it with others Do not:
• obtain, copy or in any way remove, modify or interfere with the Institute’s information from a system
• remove, add tamper or disconnect any hardware components
• cause or attempt to cause any computer systems to fail or introduce viruses • send offensive, abusive, threatening or unnecessarily repetitive messages
• send emails that purport or imply to represent the Institute unless authorised to do so • use your computer privileges for unauthorised personal or for commercial purposes • use your computer to send/receive personal emails and downloads
• download unauthorised software or data from internet sites
• Follow email etiquette by always reading and checking messages before they are sent to avoid any unintentional offence or misunderstanding.
• Unauthorised copyrighted materials, e.g. commercial MP3 music or movies on your computer are illegal and are strictly forbidden.
• Managers are authorised to examine, move, copy or delete any files and email messages when this is appropriate and to disable the network connection to isolate any compromised computers.
Telephone Calls
• Students may not use the Institute’s phones
• You must ask a staff member for permission to make a call if you need to make urgent, emergency or toll calls
• Cell/mobile phones are not allowed in the classroom during training sessions
Rules and Regulations
• Students are not to leave the Institute during class times without authority. • Strictly no alcohol/drugs to be brought on to the premises or training site.
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• The following will result in intervention and probable disciplinary procedures:
• Use of or under the influence of drugs, alcohol or solvents at a training venue. • Harassment or discrimination
• Use of abusive or threatening language
• Theft of property belonging to the organisation or other parties may result in suspension or prosecution.
• Smoking is not permitted except in those areas designated. • Punctuality will be kept at all times.
• All areas of the building are to be kept in a clean and tidy state at all times. • Students must abide by the Institute’s policies and procedures.
• Students are not to engage in plagiarism and other forms of assessment malpractice.
Attendance
• If you are absent from a training session you will be marked as absent on the daily Attendance Record. If you are able to provide a medical certificate for being absent, this will be placed in your file and you will not be marked as absent for the period covered by the medical certificate, provided you agree to make up the missed component of your course, either through attending another scheduled class or undertaking additional tuition provided by the Institute and/or successfully completing an assessment task/s. If you do not take up either of these options you will subsequently be marked as absent.
• Unless there are exceptional circumstances, you will not be admitted to a class, in which an assessment is scheduled to take place, if you arrive more than one (1) hour after the commencement of the class. The Administration Manager will determine if there are exceptional circumstances. In the absence of the Administration Manager, the decision will be made by the Trainer.
Cheating and Plagiarism
• No cheating or plagiarism is allowed in any work submitted for assessment as outlined in the Institute’s Student Academic Misconduct policy and procedure.
• Where it is found that a student has cheated or plagiarised work submitted for assessment, the Institute reserves the right to disallow the work and to award a result of NYC for the unit, and to suspend or cancel the enrolment of the student under the Institute’s Deferment, Suspension or Cancellation policy.
Assessment Malpractice
The use of dishonest practices in an assessment is unacceptable. Examples of such practices are:
• Using notes during a closed book test
• Submitting work that has been copied from another student • Working with others on an assessment which is not group based
• Submitting work that has been copied from another source (e.g. a book, website, magazine article, or a former student)
• Allowing others to do your assessments for you
• Any student who is suspected of using dishonest practices (or has helped another student to use such practices) in an assessment, will be subject to disciplinary procedures.
• Where it is found that a student has taken part in dishonest practices (or has helped another student to use such practices) in an assessment, the Institute reserves the right to not accept the work and to award a result of NC for the unit, and to suspend or cancel the enrolment of the student under the Institute’s Deferment, Suspension or Cancellation policy.
Trainer/Assessor Responsibilities
The responsibility of staff is to provide you with high quality learning experiences and a supportive, stimulating and effective learning environment. Trainers/Assessors will commence sessions on time. If a Trainer is unable to take a class, the class will either be conducted by a replacement trainer, or be rescheduled.
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Confidentiality, Security and Access to your Records
Student information may also be collected for our regulatory purposes and is protected under the Privacy Act 1988. Except as required by the regulatory body, their agents or by law, information about students is not disclosed to third parties without your written consent.
You will have timely access to your current records related to participation and progress. You may make an on-line request or fill out a Student Request Form available at the administration office and may request to view:
• Your enrolment information • Your attendance records • Your student file
Unless approved by the Administration Manager all records must be viewed on the premises, in the presence of an authorised staff member at a mutually agreed time. Copies of documentation may only be made with the approval of the Administration Manager. A fee will apply for copies of awards as outlined in the Refund Policy.
Policies and Procedures
You may access the following policies and procedures on our website at
http://www.peacekeepers.net.au
• Complaints • Appeals • Refunds • Academic Misconduct • RPL/CT • Course Progress
• Deferment, Suspension or Cancellation • Critical Incidents
• WH&S
Student Complaints
If you have concerns or complaints about your course, any academic matters, discrimination, complaints related to access and conditions, or a complaint related to teaching or support services or provision of facilities, we encourage you to try and resolve matters with the staff member directly involved or responsible. If you are still not satisfied please send an email to our reception at the email address
[email protected] with the word ‘complaint’ in the subject line.
We will respond to your email in writing (by email) and we will investigate the matter. You will be kept up to date with all progress and the outcome of the complaint will be provided in writing (email). Usually, complaints will be investigated and dealt with within 30 days of us receiving the complaint. If for reasons beyond our control, the investigation into your complaint appears as though it may take more than 60 calendar days, for example if an external agency is involved, we will email you notification of this and will keep you informed, in writing, at all times regarding the progress of the matter.
Student Appeals
Students have ten (10) working days from the date they receive notification of the outcome of a formal complaint or assessment decision to lodge their appeal.
The appeals process, both internal and formal, is initiated by a student sending an email to the reception ([email protected] with the word appeal in the subject line.
Each appeal must be lodged in writing and the outcome of the resolution will be made in writing; Any person who lodges an appeal will be given the opportunity to present their case in an
unbiased and independent environment. The independence of the party or panel must be mutually agreed;
We will act upon any substantiated complaint or appeal and may see the result as an Improvement Opportunity for us.
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• Peacekeepers Security has failed to record or calculate a student’s marks satisfactorily. • Compassionate or compelling circumstances.
• Peacekeepers Security has not made relevant policies available to the student.
Similar to the process of us managing a complaint, if it appears as though it may take more than 60 calendar days to manage the appeal, for example if an external agency is involved, we will email you notification of this and will keep you informed, in writing, at all times regarding the progress of the matter.
Academic Misconduct
Academic Misconduct is any type of cheating that occurs in relation to a formal academic exercise. The Institute refers to Academic Misconduct as plagiarism (intentional or unintentional), collusion and cheating. Academic Misconduct will not be tolerated by the Institute and is regarded as student misbehaviour for the purposes of the Institute’s Deferment, Suspension or Cancellation policy.
Plagiarism - The use of the words and/ or ideas of another person, without the proper recognition. You
must not:
• Take another’s work • Use the work as your own
• Copy problem answers from a classmate
• Copy any assignments from a student in a previous year
If you take another’s work but do not use it as your own, because you reference it correctly, it is not plagiarism.
Unintentional Plagiarism – “Students often do not recognise unintentional plagiarism as plagiarism”
(Carroll, 2002). However, it is taking another’s work and using as your own – because there is no acknowledgement of who has done the work. Unintentional plagiarism usually occurs because of a lack of understanding about what plagiarism is; and poor referencing, citing and quoting skills. Examples of unintentional plagiarism include:
• Failing to indicate that some text is a direct quote (quotation marks should be used) • Paraphrasing a chapter and including the source in the reference list, but not
acknowledging the source in the text
• Composing a paragraph by joining sentences from a number of sources together and not acknowledging the sources in the text
Collusion - A secret agreement between two or more parties for a fraudulent, illegal, or deceitful purpose. Cheating - Means wilfully and deliberately using or gaining an unfair advantage over fellow students by
flouting the rules and guidelines set down for assessments.
Withdrawal or Deferral
If you wish to defer your course to a different commencement date or wish to withdraw from your course, which means you will be cancelling your position as a student in our training Institute, you must go to the Administration Office and complete a Student Request Form and submit it to reception.
Course Guarantee
If you do the work set and bring a good attitude to class, including the practical sessions, you should have no trouble completing the course. We will make every attempt to help you if you are struggling with the course.
If for any reason whatsoever, Peacekeepers Security or any training partner working with us ceases operations or cannot continue a course once it has commenced, we will offer everyone a full refund for any money paid and not used at that point or offer a transfer to another organisation so that the course can be finished.
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Students will receive official certification called a statement of attainment, for every unit of competency successfully completed.
Critical Incidents
A Critical Incident is any traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury. If any incident occurs while you are at the Institute please notify an Institute staff member immediately.
Work Health and Safety
The Institute is responsible for the effective management of work health and safety and has designated staff to oversee the health and safety of staff and students.
Trainer’s responsibility:
Trainers are responsible, to ensure that:
• The objectives of the WH&S policy are integrated into work practices.
• Employees and students are consulted on workplace health and safety matters. Student Responsibilities:
Students are responsible to ensure that they:
• Carry out their duties in a manner which does not adversely affect their own health and safety or that of others.
• Co-operate with measures introduced in the interests of workplace health and safety. • Immediately report all matters which may affect workplace health and safety to their trainer
or supervisor.
Student Support Services and Student Welfare
The Institute has support staff available to you during the hours of 8.30am – 5.00pm Monday – Friday. If you require any assistance firstly speak with the staff at reception.
All contact between the Institute’s contact personnel and students is treated confidentially and a designated room/area will be used to conduct any discussions / meetings to protect your privacy.
Here is a list of agencies which may assist you if necessary.
Police/Fire/Ambulance Ring 000
Interpreting Services: 13 14 50
Poisons Information Centre 13 11 26 Abortion Grief Counselling 1300 363 550
Alcohol and Drug Information Serv. 1800 177 833 (24 hour counselling and information) Domestic Violence helpline 1800 811 811
Family Drug Support 1300 368 186
Lifeline 131 114
Men’s Line Australia 1300 789 978
Pregnancy Counselling Australia 1300 737 732
Pregnancy Help Line 1300 139 313
Quitline 13 18 48
Salvation Army 1300 363 622
Statewide Sexual Assault Helpline 1800 010 120
Legislation
Peacekeepers Security is subject to a variety of legislation and regulations related to training and assessment as well as those related to general business operations. Legislation and regulation are continually being updated and therefore it is up to each staff member to be aware of this legislation. All staff will be informed of their obligations at induction.
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Current legislation and regulations that affect the Institute’s operations includes but is not limited to: • Anti-discrimination Act 1991
• Copyright Act 1968
• Disability Discrimination Act 1992 • Freedom of information Act 1982
• Human Rights And Equal Opportunity Commission Act 1986 • Privacy Act 1988
• Racial Discrimination Act 1975 • Sex Discrimination Act 1984
• Skilling Australia’s Workforce Act 2005 • National VET Regulator Act 2011
• Work Health and Safety Act 2011 (Queensland)
The following information is provided to students to enable them to acquaint themselves with the relevant legislation that affects their participation in Vocational Education and Training (VET). For further information in relation to legislation and regulations please contact your trainer or alternatively Commonwealth legislation and regulations can be viewed on the web at http://www.comlaw.gov.au/. Following is a summary of relevant legislation:
Antidiscrimination Act 1991
The purpose of this Act is to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity including, work, education and accommodation.
Copyright Act 1968
The Copyright Act 1968 aims to protect published work and eliminate the infringement of people to re-produce work without prior permission. All staff and students of the Peace keepers Security must comply with copyright laws. Infringement of copyright is not permissible.
Where the Institute purchases commercially produced learning and assessment materials for delivery of courses, copyright requirements outlined in these resources are adhered to by the Institute.
In the event that students wish to use/reproduce others’ materials they must adhere to the following: Copying limits — reproduction from a hardcopy original
The reproduction limits under the Statutory Educational licence for reproductions from hardcopy to hardcopy and reproductions from hardcopy to digital are:
• 10% of the number of pages or one chapter • All of an item in an anthology, up to 15 pages
• One article from a journal or more than one article if they relate to the same subject matter • The whole of an artistic work if it illustrates or accompanies text or music copied, or if it cannot be
separately purchased
• The whole of a work if that work cannot be obtained within a reasonable time at an ordinary commercial price.
Copying limits — reproduction from a digital original
The reproduction limits under the Statutory Educational licence for reproductions from digital to digital or reproductions from digital to hardcopy are:
• 10% of the number of words or one chapter
• One article from a journal or more than one article if they relate to the same subject matter • All of an artistic work
• 10% of a musical work, or
• The whole of a work if that work cannot be obtained within a reasonable time at an ordinary commercial price.
Disability Discrimination Act 1992
An Act relating to discrimination on the grounds of disability.
Freedom of information Act 1982
Availability: Agencies have to make available to the public information about their functions and operations such as:
• Structure
• Decision making processes
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• Policy documents
Access: People have the right to access information and documents that an agency has about them.
Privacy Act 1988
The Privacy Act regulates how personal information is collected, stored, used and disclosed. In summary: Collection We will collect only the information necessary for our primary function and you
will be told the purposes for which the information is collected.
Use and disclosure Personal information will not be used or disclosed for a secondary purpose unless the individual has consented or a prescribed exception applies.
Data quality We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.
Security We will take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. Openness We will document how we manage personal information and when asked by an
individual, will explain the information we hold, for what purpose and how we collect, hold, use and disclose the information.
Access The individual will be given access to the information held about them, at their request. This includes anything held on the students file including assessment results and participation records.
Anonymity Wherever possible, we will provide the opportunity for the individual to interact with us without having to identify themselves.
Sensitive Information We will seek the consent of the individual when collecting sensitive information about the individual such as health information, or information about the individual’s racial or ethnic background, or criminal record.
Racial Discrimination Act 1975
Racial discrimination occurs when a person is treated less favourably that another because of race, religion, colour, nationality or ethnic origin. The Commonwealth Racial Discrimination Act 1975, in conjunction with relevant State anti-discrimination legislation, makes racial discrimination unlawful in various circumstances, such as employment.
Sex Discrimination Act 1984
An Act relating to discrimination on the ground of sex, marital status, pregnancy, potential pregnancy or family responsibilities or involving sexual harassment. The intention of the Commonwealth Sex Discrimination Act 1984 is to ensure that men and women are treated fairly and equally in and out of the workplace. The Act means it is against the law to:
• Discriminate against someone because of their gender or marital status • Discriminate against a woman because she is pregnant
• Sexually harass someone
• Dismiss someone from their job because of their family responsibilities
Skilling Australia’s Workforce Act 2005
The objects of this Act are:
(a) To strengthen Australia’s economic base through providing a highly skilled workforce that will meet the future needs of Australian businesses, industries, communities and individuals. (b) To promote a national approach to the delivery of vocational education and training through
collaboration and cooperation between the Commonwealth, the States and industry. (c) To support a national training system that:
(i) is responsive to the needs of industry and employers and in which industry and
employers drive the policies, priorities and delivery of vocational education and training. (ii) ensures high quality and nationally consistent vocational education and training, including
through providing flexible and accelerated training delivery.
(iii) operates through streamlined arrangements, is simple to access, and encourages more Australians to prefer vocational education and training options when making career
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National VET Regulator Act 2011
An Act to establish the National Vocational Education and Training Regulator, and for related purposes.
Work Health and Safety Act 2011
The objective of the Work Health and Safety Act 2011 is to prevent or minimise a person’s exposure to the risk of death, injury or illness being caused by a workplace or work activities. The Act establishes a framework for placing obligations on persons for ensuring the health and safety of others, establishing regulations for industry and providing for the election of workplace health and safety representatives to oversee the implementation of safety provisions for employees and their clients. Each State and Territory has a principal Act that sets out requirements for ensuring that workplaces are safe and healthy.