Monash technology essentials for students 2016

Monash technology

essentials for students 2016

eSolutions is your central

Information Communications

and Technology (ICT) group

at Monash University. We

are here to help with all your

technology needs while you

are studying at Monash.

When you are new to Monash,

the vast amount of information

available can be daunting.

To help you navigate your

way through the myriad of

information available, we

have created this brochure.

This gives an overview of the

essential technology services

that Monash provides, as well

as useful links to access more

information online.

You can contact us online, by

phone or in-person at one of

our IT service desks located

across our campuses. We

pride ourselves in delivering

a customer focused and

responsive service. We are

here to help make your

Monash experience a

positive one.

eSolutions Service Desk

We’re here to help with all your IT needs

Contact us

monash.edu/esolutions/contact

Log a request

servicedeskonline.monash.edu

By email

servicedesk@monash.edu

By telephone

Internal: x32777

External: +61 3 9903 2777

In person

Berwick eSolutions - Building 901, Learning Commons, Ground floor Caulfield Monash Connect - Building B, Ground floor

Clayton Monash Connect - Campus Centre, 21 Chancellors Walk, Room G.163

Parkville eSolutions - Pharmacy Library, Manning Building 403 Peninsula eSolutions - Building A, Level 2

Top six questions from students in 2015

1. How do I get swipe card access to labs?

monash.edu/esolutions/undergrad-lab-access Postgrad Labs:

monash.edu/esolutions/postgrad-lab-access

2. Where can I find computer labs?

monash.edu/computer-labs

3. What Monash software can I download for free?

monash.edu/software

4. How do I connect my laptop to a printer?

monash.edu/connect-printer

5. How do I top up my printer credits?

monash.edu/student-printing

6. How do I set up wireless on my laptop?

monash.edu/eduroam-wireless

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my.monash portal

Your single point of entry for all online services

Google Apps

Communicate and collaborate

■

■ Mail, Calendar, Drive and Sites ■

■ Opt in to additional services including Google+,

Blogger, YouTube and more

■

■ Unlimited storage for Google Apps,

Mail and Drive

Monash University Library

Search, discover, learn

■

■ Use Search to discover library resources,

including reading lists, databases and electronic books and journals.

■

■ Use library guides to identify online and print

resources in your subject area.

■

■ Participate in information research and learning

skills programs and tutorials.

Ask.monash

Moodle

Online learning system

■

■ All learning materials for your enrolled units ■

■ Access study materials including lecture

notes, assignments and quizzes

■

■ Participate in discussion forums ■

■ View your grades

MULO

Monash University Lectures Online

■

■ Audio lectures ■

■ Video lectures ■

■ Lectures available via Echo Media Player

streaming, direct download, vodcast, or podcast

Allocate+

Timetabling system

■

■ Choose timetable preferences ■

■ View your timetable

WES

Web Enrolment System

■ ■ Enrolment / Re-enrolment ■ ■ Fees / Scholarships ■ ■ Results

Free eduroam wireless

Connecting to eduroam is simple

■

■ Enter your Monash username as username@monash.edu ■

■ Enter your Monash password ■

■ Connect!

You can use eduroam at any participating institution. These include over 20 universities in Australia and many other institutions across the globe.

monash.edu/eduroam-wireless

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Printing

eSolutions provides printing in many computer labs.

Most printers offer duplex printing and are filled with recycled paper as part of our commitment to the Monash Green Initiative.

Check your balance or buy print credit via the my.monash portal.*

Some printers are wireless enabled and are marked accordingly. You can print wirelessly to these printers from your own device.

*Note: Printing in Monash libraries is via a different print system. Library print credit is added to your Monash ID card or Library printing card. These cards cannot be recharged via the portal.

monash.edu/student-printing

Printing charges

A4 A3

Black and white Single sided: 12c

Double sided: 20c/sheet

Single sided: 24c Double sided: 44c/sheet

Colour Single sided: 50c

Double sided: 96c/sheet Single sided: $1Double sided: $1.96c/sheet

Transparencies $1

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Students can save their files in

the

My Documents

folder when

logged on to any lab computer.

These files are secure, backed

up and accessible* from any

lab computer.

*These files are not available offline.

Software

Monash offers free and discounted software for students.

monash.edu/software

Computer labs

Monash has over 5000 student computers in computer labs, libraries and hospitals across Victoria.

We have general access computer labs open to all students, dedicated teaching labs and faculty labs with specialised software installed. Opening times vary and some computer labs offer 24 hour swipe card access.

monash.edu/computer-labs

Office 365 is free for

Monash students

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Recommended minimum specifications

Component PC Mac

Processor Intel/AMD 1.7GHz dual-core Intel 1.7GHz dual-core

Operating System Windows 7 OS X 10.9

Memory 4GB

Hard drive A Solid State Drive (SSD) will give you the best experience

Display 1024 x 768 screen resolution

Software MS Office 2013 or later

A commercial antivirus product

MS Office for Mac 2016 or later A commercial antivirus product

Web browsers Internet Explorer 11 Safari

Firefox (latest version) Chrome (latest version)

Wireless 802.11n dual-band

*Please note these recommendations are valid as at October 2015.

Recommended wireless specifications

Our recommended options to help you to get the best wireless connection on campus are listed below.

Wireless card Comments

802.11ac Ideal for best wireless connection and future compatibility.

802.11a/b/g/n

802.11n dual-band Provides an excellent wireless connection.

802.11b/g/n 802.11b/g

Is supported and does connect but it is not the ideal wireless protocol to have in your device. Users can experience connection issues when a large number of devices are connected in a localised area.

Some faculties recommend their own minimum system requirements

for certain degrees. Please check with your faculty before purchasing your device.

Bring your own

device

If you are intending to purchase or bring your own device to use at university, the following considerations can be used as a guide.

■

■ Battery life – check to see how long the battery life is and check

the warranty on the battery. Generally, the more “cells” a battery has, the longer it will last.

■

■ Weight – laptops can range anywhere from 1kg up to 6kg. If you

plan to be travelling regularly consider a lighter device.

■

■ Size – smaller devices can be more portable but they may not have

the processing power you require. When choosing a device, take into account the applications you will be using and the locations where you will be using your device.

■

■ USB Ports – how many USB ports does the device have and are

they the slower USB2 or the faster USB3?

■

■ Warranty - how long is the warranty valid for? Check to see if the

manufacturer offers an international warranty rather than one limited to the country in which the device is purchased. (Particularly useful for travellers).

■

■ RAM (Random-access memory) - some laptops are sold with

2GB of memory as standard. You will get more benefit from a laptop with at least 4GB of RAM.

Passwords and security

Your Monash password expires every six months

To ensure you have a strong password, it must meet the following criteria:

■

■ Between 8 and 10 characters in length. ■

■ Includes: ■

– Upper and lower case letters

■

– Numbers

■

– Symbols (excluding @ and apostrophe symbols)

■

■ Is not a dictionary word ■

■ Is not a simple string or easy to guess

Lost and found

We get asked a lot about things that have been lost. Visit our answers page to see lost and found locations on campus.

monash.edu/lost-and-found

Further information monash.edu/esolutions/students Contact us monash.edu/esolutions/contact Log a request servicedeskonline.monash.edu By email servicedesk@monash.edu By telephone Internal: x32777 External: +61 3 9903 2777

monash.edu/esolutions