Think
POWER
An intuitive software solution for your internal facilities management team
A service workflow process that keeps you both in control and in the know
You’re In Control . . .
FUSION HQ was designed to give you complete control over every facilities management choice facing your organization. It is truly vendor-agnostic in that you manage your own contractors through the system, and these contractors interact directly with this system to keep you informed about the details of every call. Functioning as a centralized facilities management software solution for customer-managed vendor rela-tionships, FUSION HQ provides you with an affordable solution to aggregate data in a single place and man-age service activity for all types of service work. Entirely web-based, with minimal training needed and no software to install, FUSION HQ provides a fast pass to superior service management for your facilities team.
You’re In the Know . . .
FUSION HQ finally gives you the tool-set necessary to have your vendors provide instant feedback on every service call, keeping you fully engaged and on top of service delivery for your organization. With access to all service history in a single place, FUSION HQ is a powerful tool for both the day-to-day and year-over-year management of your service levels.
Every invoice is submitted by your contractors through the FUSION HQ system directly to you for approval and payment, and invoice costs are available for review alongside the service history for every site. FUSION HQ gives you a full view with the ability to control all scheduled maintenance work, demand repair service, as well as projects, roll-outs and capital improvements. FUSION HQ is the holistic view you’ve been looking for.
CUSTOMER-MANA
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NATIONAL, REGIONAL & L
OCAL VENDORS FSN-ASSIGNED SERVICE TRADES
$
$
SITE PORTAL VENDOR PORTAL IVR SYSTEMSFUSION HQ
DISPATCH QUOTES INVOICES UPDATESERP PACKAGE ASSET MGMT PACKAGE LEASE ADMIN PACKAGE OPERATIONS FACILITIES TEAM ACCOUNTING
EXECUTIVE
LEADERSHIP
REGIONAL
MANA
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STORE MANAGERS
NOTIFICATION THROUGH SYSTEM OR DIRECTLY TO FACILITIES TEAM FOR ENTRY
PAYMENT APPROVALS FROM FACILITIES TEAM SENT TO ACCOUNTING FOR BOTH PAYMENT
An uncompromising and comprehensive service solution for your facilities team
Real-time Data & History Provides Holistic View
FUSION HQ is your central facilities service management system with up-to-date information on every service call alongside the full history of service work performed at any site. Work requests may be submitted directly by the site, by calling a FSN service center, or through HQ personnel.
Automated Dispatching Speeds Service Response
With FUSION HQ you pre-assign several vendors (primary, second-ary, etc.) by site in order to provide greater ease in managing and dispatching vendors. FUSION HQ automatically dispatches your assigned primary vendor for every service call as work is needed, and there are several notification methods like web and email to ensure a quick response.
Advanced Technologies for Up-to-Date Service Info
FUSION HQ uses both a vendor web site and a contractor-friendly Interactive Voice Response (IVR) system to gather real-time field information such as the time-in and time-out of a technician from a location.
Reassignments “On-the-Fly” for Faster Resolution
Don’t like the excuses you’re getting from a contractor? Simply reassign the service work with the click of a button. The work is reassigned and communicated to a new vendor, while prior work orders are automatically cancelled with notification sent to the vendor. With FUSION HQ it is that easy.
Email-to-Notes Feature Prevents Miscommunication
The problem with tracking service activity is that far too often communication never makes its way back into the system. FU-SION HQ fixes this by automatically capturing and copying emails sent from vendors directly to the HQ facilities team into the ser-vice notes of each serser-vice call.
Enhanced RFP Tools to Provide Competitive Bids
Need three bids in 24 hours? FSN’s RFP tools allow you to auto-mate the request for proposal and tracking from multiple ven-dors, select a winner, and begin the work within a single inte-grated tool.
An efficient and auditable accounts payable processing solution for facilities
Fully Aligned with Existing Financial Reporting
Say good-bye to improperly coded invoices and misaligned soft-ware systems. Say hello to finally understanding when you are off-budget or tracking to higher expense. FUSION HQ properly tracks capital spending with a full accounting sign-off to keep financials aligned.
Reduced Processing Costs with Paperless Approach
It is no secret that paper-based invoicing creates extra cost due to process inefficiencies. With FUSION HQ, all invoices are electroni-cally delivered and coded for fast and efficient processing. So, you can forget tracking down missing mailed-in invoices from a vendor. That hassle is over. With FUSION HQ in place, every con-tractor takes ownership of invoicing online.
Online Document Repository for Instant Auditing
Every work ticket and invoice is scanned and stored electronically for viewing online in FUSION HQ. Missing back-up documenta-tion and sorting through banker boxes are a thing of the past.
Service Call Categorization for Proper Accounting
FUSION HQ categorizes each service call according to customer-defined need. Need to separate warranty work from insurance claims? No worries. With FUSION HQ every expense has its place.
Financial Package Integration to Stay In-Sync
FUSION HQ is designed to integrate with many popular financial, lease-management and ERP packages to ensure a seamless trans-fer of information between systems.
An unequalled knowledge management partner for your entire organization
Line-Item Level Detail for Better Analytics
Unlike some work order management systems that only collect summary invoice amounts, FUSION HQ collects all invoice line-item level detail to allow users to evaluate frequencies, labor and material cost.
User-Defined Queries for Custom Reporting
Customers can search service work and sites by all different ser-vice and cost factors using FUSION HQ. By combining data fields using simple web forms, users get answers fast to their questions.
Exports into MS Excel® for Easy Reporting
FUSION HQ understands that everyone has their own approach to presenting data, and subsequently provides for easy exporting of information into spreadsheets for more customized reporting.
Auto-Push Reporting for Easier Communication
Are you looking to have a standard report delivered to users on a daily, weekly or monthly basis? FUSION HQ can deliver these reports automatically online for easy access.
Lease & Revenue Data for Better Decision-Making
Tired of trying to make decisions about facilities spending with-out seeing the whole picture? FUSION HQ can display revenue and lease terms by site without ever having to leave the system.
Customized Views for Audience Personalization
Should your Southeast Region Manager really be looking at information outside their region? FUSION HQ customizes the user-rights and data shown for each user based upon customer-defined permissions.
