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DISNEY TICKET ACTIVATION SOLUTION STANDARD OPERATING PROCEDURE

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DISNEY TICKET

ACTIVATION SOLUTION

STANDARD OPERATING PROCEDURE

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TABLE OF CONTENTS

OVERVIEW………

……….2

SECTION 1 –

USER..………

………..3

• Ticket Shell Overview

• Access and Login to the Disney Ticket Activation Solution

• Activate Walt Disney World® Resort Magic Your Way Tickets

• Print a Guest and Travel Professional Confirmation

Handle Voids

• Understand Error Messages

SECTION 2 – BRANCH/TICKET

COORDINATOR………15

• Ticket Shell Overview

• Point of Purchase Display (POP) Setup Plan-O-Gram

• Order Additional Ticket Shells

• Communicate Branch Information Changes

• Understand the Reporting Process

SECTION 3 – CLUB

ADMINISTRATOR………27

• Required Equipment

• User Name, Password and IP Filter Setup

• Customized Signage and Collateral Orders

• Communicate Branch Information Changes

• Receiving Reports

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Welcome to the Disney Ticket Activation Solution Program Manual. This manual is designed to provide step-by-step instructions on how to activate Walt Disney World®

Resort Theme Park tickets via the Disney Ticket Activation Solution website and is divided into three sections: User, Branch/Ticket Coordinator and Administrator. Each section is designed to be an individual component, but more than one section may be applicable to your role within the club and/or branch.

Section 1 will address the User. A “User” is anyone responsible for activating a ticket shell via the Disney Ticket Activation Solution. Section 1 provides step-by-step instruction on how to activate Walt Disney World® Resort Magic Your Way tickets.

Section 1 addresses the following areas:

• Ticket Shell Overview

• Access and Login to the Disney Ticket Activation Solution

• Activate Walt Disney World® Resort Magic Your Way Tickets

• Print a Guest and Travel Professional Confirmation

Handle Voids

• Understand Error Messages

Section 2 will focus on the components that the Branch/Ticket Coordinator is responsible for:

• Ticket Shell Overview

• Point of Purchase Display (POP) Setup Plan-O-Gram

• Order Additional Ticket Shells

Communicate Branch Information Changes

Understand the Reporting Process

Section 3 will concentrate on the Administrator and related responsibilities:

• Ensuring that the locations have the necessary Required Equipment

• User Name, Password and IP Filter Setup

• Customized Signage and Collateral Orders

• Communicate Branch Information Changes

• Receiving Reports

• Payment Process/Wire Transfers

In addition, we have included Helpful Tools and Reference Materials.

Continue to check www.disneytravelagents.com for updates pertaining to the manual, website and system.

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SECTION 1: USER

The purpose of this section is to provide instruction on how to

activate

Walt Disney World

®

Resort

Magic Your Way

tickets through

the Disney Ticket Activation Solution.

After reviewing this section, the User will be able to:

Understand the

Magic Your Way

Ticket Shells

Access and Login to the Disney Ticket Activation Solution

Activate

Walt Disney World

®

Resort

Magic Your Way

Tickets

Print a Guest and Travel Professional Confirmation

Handle Voids

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SECTION 2: BRANCH TICKET COORDINATORS

The purpose of this section is to provide an overview of the marketing

materials and instruction on how to order additional ticket shells to support

Walt Disney World

®

Resort

Magic Your Way

Tickets for your branch

location.

After reviewing this section, the user will be able to:

Understand the

Magic Your Way

Ticket Shells

Point of Purchase Display (POP) Setup Plan-O-Gram

Order Additional Ticket Shells

Communicate Branch Information Changes

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SECTION 3 – CLUB ADMINISTRATOR

The purpose of this section is to provide instruction for the Club

Administrator.

After reviewing this section, the user will be able to:

Ensuring that the locations have the necessary Required Equipment

User Name, Password and IP Filter Setup

Order Customized Signage and Collateral

Communicate Branch Information Changes

Receiving Reports

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HELPFUL TOOLS/REFERENCE MATERIALS

This section includes Helpful Tools and Reference Materials; however,

continue to check

www.disneytravelagents.com

for updates pertaining to

the manual, website and system

User Quick Reference Sheet

Club/Branch Information Change Form

Void/Ticket Return Request Form

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USER QUICK REFERENCE SHEET

1. After completing the transaction in the point-of-sale system or cash register, navigate

to www.disneytravelagents.com on the Internet.

2. Login to www.disneytravelagents.com using your www.disneytravelagents.com User ID and Password.

3. Click on Disney Ticket Activation Solution button on the bottom right hand corner of the home page.

4. After clicking on the link to the Disney Ticket Activation Solution landing page, you will be presented a splash screen with information pertaining to the program: Click link to: Disney Ticket Activation Solution.

5. Click the link once more to enter the Disney Ticket Activation Solution site. 6. After clicking on the link to the Disney Ticket Activation Solution on the landing page,

you will be presented with several links. Select Activate Tickets.

7. Login with your Disney Ticket Activation Solution user ID and password assigned to you by the branch administrator.

8. Swipe the first Magic Your Way ticket shell. The Magic Your Way ticket-type and age-type will appear on the screen

9. After all the Magic Your Way ticket shells are swiped, up to eight (8) per transaction, click CONTINUE.

10. The next step would be to “Enter Ticket Information”.

• Using the dropdown box, correctly choose the number of days purchased

• Options are selected by checking, or un-checking, the corresponding optional add-ons purchased.

11. When all ticket options have been selected, click CHECKOUT.

12. Take time to review the order. If not correct, EDIT before moving forward.

13. Determine if the guest would like an e-mail confirmation sent. If yes, then type over the pre-populated e-mail address.

14. Accept the Terms and Conditions by scrolling to the bottom of the text box and checking the box.

15. To completed the transaction and activate the ticket shells, click SUBMIT.

16. After the transaction completes, the website will provide a button to a printable copy of the Guest Confirmation and a Travel Professional Confirmation.

17. Print a Guest Confirmation and hand the confirmation, the activated tickets, and AAA Diamond Parking Voucher to the guest (if applicable). Instruct the guest that their confirmation has all their ticket information and should be kept in a safe place separate from the tickets to reference later if they were to be lost or stolen.

18. Print a Travel Professional Copy for the branch’s files, noting the membership number in the upper right hand corner for reference.

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DISNEY TICKET ACTIVATION PROGRAM

CLUB / BRANCH INFORMATION

CHANGE REQUEST FORM

TO: NATIONAL ACCOUNT SALES FAX NUMBER: 407/566-6739

WDWNATIONALACCOUNTSALES@DISNEY.COM

FROM: DATE:

ADMINSTRATOR/BRANCH TICKET COORDINATOR

CLUB: FAX NUMBER:

CLUB NUMBER – CLUB NAME CLUB FAX #

TELEPHONE:

IATA: CONTACT NUMBER

# OF PAGES:

INCLUDING COVER PG

CHANGES TO CLUB ADMINISTRATOR: ADD REVISE REMOVE

NAME: E-MAIL TELEPHONE:

RESPONSIBILITIES:

(CHECK ALL THAT APPLY)

ORDER MARKETING MATERIALS RECEIVE MARKETING MATERIALS

TICKET REPORT

CHANGES TO BRANCH TICKET COORDINATOR: ADD REVISE REMOVE

NAME: E-MAIL TELEPHONE:

RESPONSIBILITIES:

(CHECK ALL THAT APPLY)

ORDER MARKETING MATERIALS RECEIVE MARKETING MATERIALS

TICKET REPORT

ADDRESS CHANGES:

IATA#: CHANGE: ADDRESS CITY STATE ZIP TELEPHONE FAX (CHECK APPLICABLE)

HOURS OF OPERATION (HOURS WILL BE SET TO EXPIRE ½ HOUR BEFORE AND AFTER HOURS PROVIDED):

IATA#: OPEN CLOSE REASON FOR CHANGE START DATE END DATE

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DISNEY TICKET ACTIVATION PROGRAM

VOID/TICKET RETURN REQUEST FORM

TO: ED WD EN WARD W TICKET FULFILLMENT FAX NUMBER: 407-566-4978 FROM: DATE: AGENT/CASHIER NAME

CLUB: FAX NUMBER:

CLUB NUMBER – CLUB NAME CLUB FAX #

TELEPHONE:

ACT NUMBER

IATA: CONT

# OF PAGES:

INCLUDING COVER PG

TOTAL NUMBER OF ACTIVATED TICKET VOIDS REQUESTED:

IMPORTANT

ing a refund to the Guest. r UNUSED tickets. Please verify ticket usage prior to issu

Note: Club will only receive credit fo

COMMENTS:

INTERNAL USE ONLY

TOTAL NUMBER OF TICKETS RETURNED:

TOTAL NUMBER OF TICKETS CREDITED: REFUND AMOUNT: NOTES/COMMENTS:______________________________________________________________________ _____________________________________ _____________________________________ ______________ ______________________________________ ______________________________________ _____________________________________________________________ ___________________________________________________________________________

TROUBLESHOOTING CONTACT LIST

LOGIN ASSISTANCE

Disneytravelagents.com: Instructions Provided at Login Disney Ticket Activation Solution Login: Club Administrator

TICKETS

Customized Collateral: WINXS Help desk at RR Donnelley 866-946-4636 Ticket Shell Orders:

WDW Ticket Usage: WDW Ticketing 407-566-4686 Ticket Void Questions: WDW Ticketing 407-566-4686 Parking Vouchers: WDW Ticketing 407-566-4686 Payment/Billing: WDW Ticketing 407-566-4686

FORMS

Forms are available on the Disney Ticket Activation Solution Website accessible via disneytravelagets.com

Void Fax Number: WDW Ticketing 407-566-4978

Branch Changes: WDWDTIADMINREQUESTS@DISNEY.COM

TECHNICAL

Technical Questions: Club Administrator/Branch Ticket Coordinator

TRAINING

Disney Ticket Activation Solution Training Questions: Club Administrator

MARKETING

POP/Marketing Questions: Penny Nestork (penelope.a.nestork@disney.com) 407/566-6733

GENERAL

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check www.disneytravelagents.com

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