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Business process outsourcing in control : onderzoek naar de beheersing en besturing van uitbestede processen

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Figure

Tabel 2:  Aspecten en kenmerken van betrouwbaarheid (Uit: Overbeek et al., 2002)
Tabel 3:  Harde criteria voor het beoordelen van het succes van een uitbesteding
Tabel 6:  Eisen aan informatie (Uit: Starreveld, 2002)
Tabel 7:  Voorbeelden van vertalen van strategie naar KPI’s
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