2012
Telework: pilot project
Sustainability
AGENDA
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FRAMEWORK
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METHODOLOGY
FRAMEWORK
The world is witnessing new forms of communication integration and implementation which allows a faster and more effective exchange of information.
The networks access, inside and outside organizations, the videoconference in local area network, the documents share in real time and the phone calls redistribution of are some of the examples of these new technologies that allow that workplace becomes dynamic without results sacrificing.
In order to assess telework implementation in Portugal Telecom, using ICT as work basis, it was carried out an internal pilot with the participation of 34 PT’s employees, which had compatible activities and profile, during 4 consecutive weeks, one to two times per week.
Goal: test the success of this system implementation, anticipate risks and factors that could lead to failure, assess employees satisfaction and motivation as well as economical and environmental impacts.
Advantages:
Expensives reduction
Welfare increase
Stress dicrease
Not have to look for a parking space
Work without interruption
Pattern of work control
More available time to the family
More free time
Disadvantages:
Do not have work colleagues
Difficulty in separating the professional and personal life
Not being taken seriously
Lack of methodology
Possible adapting difficulty in a new job if only work at home
AGENDA
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FRAMEWORK
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METHODOLOGY
PROCESS IMPLEMENTATION METHODOLOGY
Universe:
Teleworking applicability was tested with 34 collaborators from different PT’s directions and areas , on a voluntary basis and all of them had compatible profiles and activities.
Analysis period:
Each employee has tested the applicability of this pilot during 4 consecutive weeks, 1 to 2 fixed days per week.
Results assessment
1. Quantitative analyses, with base in the weekly pre-defined objectives execution :
Deliverables weekly identification and scheduling
Minimum compliance target definition
If failure is due to external reason, analyze or extend trial period
2. Qualitative analysis, based on the employees response to a satisfaction survey :
Work conditions
Environmental/Economical impacts
Work impact
Profissional and personal satisfaction impact
Quality life impact 3. Decision
To adopt- Employees who fulfill the goals and present an average satisfaction level greater than 0.5
Don’t adopt- Employees who do not wish to join or do not fulfill the goals or with an average satisfaction level >= 0.5
AGENDA
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FRAMEWORK
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METHODOLOGY
RESULS
Overall results were very positive, and the great majority of the employees fulfill the proposed
objectives
25 people met the objectives for the teleworking days and are eligible for its adoption.
The daily record and detailed objectives for teleworking were accomplished by 65% of the employees; for the others it was not possible because of cultural issues or as a consequence related to the activity.
From the 25 people, 21 would like to join to telework, 2 would not like because they consider their physical
presence essential to perform their work and other 2 participants were constrained by some offered rules (flexibility to change days, communication tools availability etc.).
Teleworking results are difficult to measure in activities that require much colleagues interaction and whose objectives are difficult to define/vary, depending on the projects and the number of people involved.
From the employee point of view, the benefits of the teleworking practice were multiple and all of
them had the necessary conditions for exercising this alternative form of work.
1. All volunteer had the necessay conditions to teleworking development.
2. Teleworking has allowed to save, on average, 1,900 EUR per person/year in time and travel costs and reduced the environmental impact of approximately 0.2 tonnes of CO2 per person per year.
3. More than 90% of the employees accomplished the objectives, timetables and rules and 62% of them use the travel time to work.
4. Performance evaluation was not affected for more than 90% of the emplyees.
5. Teleworking gave greater personal and professional satisfaction - more detailed objectives and greater motivation.
6. For more than 90% of the employees, teleworking allowed a better balance between personal and
professional lifes by enabling them to work more in less time, reduced stress and travel expenses and gave more time to support the family and treatment of personal affairs.
7. The main improvement suggestions were: flexibility in the number and teleworking days, access to an instant messaging /videoconferencing and more consistent access to the VPN.
DETAILED RESULTS
Participants per area
From the 34 pilot participants… … 26 responded positively to the challenge
29% 18% 35% 18% DE DSCB DDSE SMO 18% 18% 32% 9% DE DSCB DDSE SMO
Quantitative objectives (evaluated by chief
managers)
25 accomplished the day objectives…
96% 4% Total Parcial 65% 35% Sim Não
… and 17 registered their day commitments by email
Total Parcial
Yes No
100% 0% Em casa Em casa e locais públicos
DETAILED RESULTS (CONT.)
Qualitative objectives (evaluated by pilot participants)
1. Work Conditions:
26 of the pilot volunteers who worked at home had all the conditions to develop telework ... 100% 0% Com todas as condições necessárias Sem algumas condições necessárias 2. Environmental Impact:
58% use own transport ...
58% 23% 19% Carro/Mota Carro e transportes públicos Transportes públicos 57% 30% 13% <=50 Km 50-100 Km >100 Km 36% 56% 8% <=1H 1H-2H >2H 52% 40% 8% <=100€ 100€-200€ >200€ 56% spend between 1h to 2h per day on the road
156€ is the average monthly cost for missions expenses At home At home and public locals All necessary conditions Without some necessary conditions Car/Motocycle Public Transport
To 96%, teleworking helped to improve the balance between personal and professional life 8% felt less integrated
3- Work Impact 4 – Personal and Profissional Satisfaction
5 – Quality life Impact
62% took advantage of the time saved in commuting to work
62%
27% 12%
Trabalhar
Resolver assuntos pessoais Lazer 96% 4% Sim Não Main benefits 33% 25% 17% 11% 11%
Mais tempo para assuntos pessoais
Maior apoio à família Menos custos Maior produtividade Menos stress 92% 8% Não Sim
Work motivation is equal or bigger
46% 54% Maior Igual 58% 42% Sim Não
Objectives more detailded to the majority
For 92% the performance assessment is
equal 4% 92% 4% Superior Igual Inferior
Objectives achievement is equal or greater
35% 65%
Superior Igual
92% fullfil schedules and rules
92% 8% Sim Não 96% 4% Não Sim
Equal pressure for objectives achievement
100%
Igual Maior Menor
DETAILED RESULTS (CONT.)
Little distraction with personal issues
Superior Equal Yes No No Yes Equal Superior Minor No Yes Equal Superior Yes No Equal Superior Minor work Personal problems resolution Leisure Yes No More time to personal issues More family support Minor costs
More productivity Less stress
DETAILED RESULTS (CONT.)
85% (22 people) would like to join the teleworking system 1 to 2 times per week ...
85%
8% 8% Sim
Depende - communicator
Não por sentir maior afastamento da equipa 24% 19% 19% 14% 10% 5%5% 5%
Teletrabalho 2 dias / semana Videoconferência
Communicator VPN com menos falhas
Chamadas para nº fixos de trabalho gratuitas Dias em teletrabalho não fixos
Banda larga móvel gratuita Webcam
Main sugestions
85% of the pilot participants would like to join the teleworking system
Yes Depends
No because they feel detached of the team
2 days per week of teleworking Videoconference
Instant Messaging VPN with less problems Free calls
Not fixed days to telework Free mobile broadband Webcam
