DESIGN, DEVELOPMENT, MAINTENANCE OF TABLET BASED AND WEB BASED DATA COLLECTION APPLICATION

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O/o COMMISSIONER, DIRECTORATE OF ECONOMICS &

STATISTICS, MADHYA PRADESH

VINDHYANCHAL BHAWAN, BHOPAL – 462004 (MP)

Phone no. 0755 - 2551395

Fax no. 0755 - 2551225

http://des.mp.gov.in

TENDER DOCUMENT

For

DESIGN, DEVELOPMENT,

MAINTENANCE OF TABLET BASED

AND WEB BASED DATA COLLECTION

APPLICATION

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Disclaimer

All information contained in this Request for Proposal (RFP) provided is in the good interest and faith.

This is neither an agreement and nor an offer/ invitation to enter into an agreement of any kind with any party.

Though adequate care has been taken in the presentation of this RFP document, the interested bidders shall satisfy themselves that the document is complete in all respects. The information published in this document is not intended to be exhaustive. Interested Bidders are required to make their own enquiries and assumptions wherever required.

Intimation of discrepancy, if any, should be given to the specified office immediately. If no intimation is received by this office by the date mentioned in the document, it shall be deemed that the RFP document is complete in all respects and firms submitting their bids are satisfied that the RFP document is complete in all respects.

Directorate of Economics and Statistics, Madhya Pradesh reserve the right to reject any or all of the applications submitted in response to this RFP document at any stage without assigning any reasons

whatsoever. Directorate of Economics and Statistics, Madhya Pradesh also reserves right to withhold

or withdraw the process at any stage with intimation to all who have submitted their bids in response to

this RFP. Directorate of Economic and Statistics, Madhya Pradesh reserve the right to change/ modify/

amend any or all of the provisions of this RFP document without assigning any reason. Any such change would be communicated to the bidders by posting it on the website of DES (http://des.mp.gov.in/)

Neither Directorate of Economics and Statistics, Madhya Pradesh nor their employees and associates

will have any liability to any prospective Respondent interested to apply or any other person under the law of contract to the principles or resolution or unjust enrichment or otherwise for any loss, expense or damage which may raise from or be incurred or suffered in connection with anything contained in this RFP document, any matter deemed to form part of this RFP document, the award of the Assignment,

the information and any other information supplied by or on behalf of Directorate of Economics and

Statistics, Madhya Pradesh or their employees and Prime Bidder/ Consortiums or otherwise arising in any way from the selection process for the Assignment.

Information provided in this document or imparted to any respondent as part of RFP process is

confidential to Directorate of Economic and Statistics, Madhya Pradesh and shall not be used by the

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Notice Inviting Tender (NIT)

DIRECTORATE OF ECONOMICS & STATISTICS,

MADHYA PRADESH

VINDHYANCHAL BHAWAN, BHOPAL – 462004 (MP)

Phone no. 0755 - 2551395

Fax no. 0755 – 2551225, email: [email protected]

Website: http://des.mp.gov.in

Notice Inviting Tender (NIT)

Tender No : 8041

“

RFP for

Design, Development and Maintenance of Tablet Based and Web Based Data

Collection Application

”

Directorate of Economics & Statistics invites Request for Proposals (RFP), from qualified and

experienced agencies for Design, Development and Maintenance of “tablet based and web

based Data collection application”.

Interested Bidders eligible as per qualification criteria may submit their response to the RFP

latest by

30.12.2014 till 14.30 HRS.

The proposal must accompany a non-refundable amount of

Rs.1000/- (Rupees One Thousand only)/- towards non-refundable RFP Document Fees

in the

form of DD / Banker’s Cheque drawn in favour of “COMMISSIONER, DES payable at BHOPAL

.

The proposal also accompany Earnest Money Deposit

INR 1,00,000.00 (One Lac only) in the

form of DD / Banker’s Cheque drawn in favour of “COMMISSIONER, DES, payable at

BHOPAL”.

The Pre-Bid meeting is scheduled on 22.12.2014 at 15.30 HRS at Directorate office.

The detailed RFP document can be downloaded from http://des.mp.gov.in.

Sealed proposals should reach at below mentioned address:

Shri R. S. Rathore,

Additional Director,

Directorate of Economics & Statistics, Ground Floor,

Vindhyanchal Bhawan,

Bhopal 462004

Phone: +91-755-2551321 Fax: +91-755-2551225

Directorate of Economics and Statistics, Madhya Pradesh reserve the right to reject any or all of the applications submitted in response to this RFP document at any stage without assigning any reasons whatsoever.

(Commissioner)

Directorate of Economics & Statistics,

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Abbreviations

Abbrevi

ation

Description

ACS Additional Chief Secretary OR any officer appointed by the government of Madhya Pradesh

to Head the Planning Economics and Statistics Department

AMC Annual Maintenance Contract

BCP Business Continuity Plan

CMMi Capability Maturity Model Integration

COTS Commercial Off the Shelf Software

CV Contract Value

DES Directorate of Economics and Statistics

DR Disaster Recovery

DSC Digital Signature Certificates

EMD Earnest Money Deposit

FY Financial Year

GPR Government Process Re-engineering

IPR Intellectual Property Rights

LAN Local Area Network

LoI Letter of Intent

MoA Memorandum of Article

MIS Management Information System

MoU Memorandum of Understanding

NGO Non-Government Organization

NIT Notice Inviting Tender

OEM Original Equipment Manufacturer

PKI Public Key Infrastructure

PPP Public Private Partnership

PQ Pre-Qualification

PSU Public Sector Unit

RFP Request for Proposal

SLA Service Level Agreement

SP System Provider

SRS System Requirement Specifications

SSL Secure Socket layer

STQC Standardization, Testing and Quality Certification Directorate, DeiTY

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Definitions

Applicable Law means the Contract shall be interpreted in accordance with the laws of India.

Bidder means any firm offering the solution(s), service(s) and/ or materials required in the tender call. The word Bidder when used in the pre award period shall be synonymous with bidder and when used after award of the contract shall mean the successful bidder with whom client signs the contract for rendering of goods and services. The bidder may refer to prime bidder or any consortium partner (in case of consortium).

Client means the Directorate of Economics and Statistics.

System Provider means the firm or consortium providing the solution under this contract as named in RFP/ Technical specifications/scope of work.

Contract means the agreement entered into between the Client and the System Provider (Bidder), as recorded in the Contract Form signed by the parties including all attachments and appendices thereto and all documents incorporated by reference therein.

Contract Price means the price payable to the Service Provider under the Contract for the full and proper performance of all its contractual obligations.

Bidder’s representative means the duly authorized representative of the SP, approved by the Client and responsible for the System Provider’s performance under the contract.

Effective Date means the date on which the Agreement is executed.

Financial bid or the Commercial Bid means the part of offer that provides price schedule.

Goods and services mean the solution(s), service(s), materials or a combination of them in the context of the tender call and specifications.

Performance security means on receipt of notification of award from the client, the successful bidder shall furnish the security in accordance with the conditions of contract, in the form acceptable to the Client.

Pre-qualification and Technical bid means that part of the offer that provides information to facilitate assessment, by DES, professional, technical and financial standing of the bidder, conformity to specifications etc.

Products mean all of the equipment, Hardware, Software, supplies and consumable items that the SP is required to install or provide under the contract, plus the associated documentation.

Project Plan means the document to be developed by the Bidder and approved by the Clients, based on the requirements of the Contract and the preliminary project plan included in the Bidder’s bid. Should the Project Plan conflict with the Contract in any way; the relevant provisions of the Contract shall prevail in each and every instance.

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Specification means the functional and technical specifications or statement of work, as the case may be.

Tender call or invitation for bids means the detailed notification seeking end to end solution.

Three part bid or Two Stage bid means the EMD, PQ & technical bids, financial bid are put in separate files and their evaluation is sequential.

Go-live shall be defined as the date of acceptance of prerequisite conditions as specified in Clause 5.2 and 5.3:Go-Live of Section III: Project Requirements in this RFP.

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1. Request for Proposal

Sealed bids are invited from eligible, reputed, qualified IT Firms with sound technical and financial capabilities for design, development, implementation and maintenance of an end to end IT solution along with the establishment and operation of related outsourced process operating units as detailed out in the Scope of Work under this RFP Document.

The intent of this RFP is to invite proposals from the agencies/ Firms/Companies (also referred to as bidders) to enable the DES to select a System Provider for Automation of DES, Bhopal.

1.1. Fact Sheet

S.No. Items/Events Description

a) Cost of Bid document INR 1,000.00 (One Thousand)(non-refundable) in the form of

separate DD / Banker’s Cheque drawn in favor of “COMMISSIONER, DES Payable at BHOPAL”.

b) Earnest Money Deposit INR 1,00,000.00 (One Lac only) in the form of separate DD /

Banker’s Cheque drawn in favor of “COMMISSIONER, DES Payable at BHOPAL”.

c) Date of NIT Issued

06/12/2014

d) Date & Time for Pre-Bid

Meeting

22/12/2014, 15.30 HRS

e) Last date & time of

submission of bid

30/12/2014, 14.30 HRS

f) Date & Time of opening of

Envelope A (EMD)

30/12/2014, 14.45 HRS

g) Date & Time of opening of

Envelope B (Technical Proposal)

30/12/2014, 14.45 HRS

h) Technical Presentation /

Demo

Date and Time slot for bidders meeting pre-qualification criteria would be communicated.

i) Financial Bid Opening Would be communicated to Technically Qualified Bidders

j) Bank Guarantee 20% of the Bid Amount and valid up to 4 Years from the date of

agreement signing.

k) Address for Contact Person: Shri R. S. Rathore,

Additional Director,

Directorate of Economics & Statistics, Ground Floor, Vindhyanchal Bhawan,

Bhopal 462004

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S.No. Items/Events Description

m) Address for Proposal

submission against RFP

Shri R. S. Rathore, Additional Director,

Directorate of Economics & Statistics, Ground Floor, Vindhyanchal Bhawan,

Bhopal 462004

Phone: +91-755-2551321 Fax: +91-755-2551225

1.2. Pre-Bid Meeting

DES will host a pre-bid meeting as per the schedule given in this RFP. A Pre-bid meeting may be organized to provide clarifications sought by the bidders.

Bidders are permitted to submit their queries in writing (email: [email protected]) to DES in format 4 at least two days before pre bid meeting date and time.

*Any future Corrigenda/Information/ Reply to Pre-bid Queries shall be posted only on our website

http://des.mp.nic.in

1.3. Structure of the RFP

This RFP is meant to invite proposals from interested bidders (System Providers) capable of delivering the services described herein. This Request for Proposal document consists of six Sections viz:

1.3.1.Section I : Introduction 1.3.2.Section II: Bidding Procedures 1.3.3.Section III: Project Requirements 1.3.4.Section IV: Instructions to Bidders 1.3.5.Section V: Formats & Templates 1.3.6.Section VI: Annexures

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Section I: Introduction

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1. Executive Summary

Directorate of Economics and Statistics, Bhopal (hereinafter referred to as DES), seeks for an end-to-end Automation solution for conducting surveys. The System Provider is required to provide the solution as a service and engage on AMC for a period of 3 years after Go-Live. The selected service provider shall customize, deploy and maintain the solution, and provide the required technical manpower for smooth and effective running of the system for next 3 Years during AMC.

2. Introduction

2.1. Introduction to DES

The function of Directorate of Economics & Statistics encompass the systematic collection, scientific analysis and objective interpretation of statistical data relating to the various aspects of Socio-economic activities in the State with a view to build up a comprehensive, coordinated picture of the developing economy in the State. To coordinate the Statistical activities among various Government Departments and to provide important statistical data for various developmental activities of the government is also a major responsibility of the Directorate. The Directorate of Economics and Statistics is declared nodal agency for statistical activities in Madhya Pradesh state.

2.2. Objectives of the Project

The Application aims to automate process of collection of survey data for the government of Madhya Pradesh. Presently DES use manual format to collect the data. The current process is very time consuming and manpower centric. Rigorous follow-ups need to be done at each level to get the data on time and at the same time processing the same into digitized form from manual form is prone to error. Hence the solution is envisaged to automate the entire process so that errors are minimized and time, manpower is saved.

The objectives of the project are:

a) To speed-up the data collection.

b) To facilitate DES to minimizing back office data entry jobs.

c) To ensuring the field visits and capture data with use of GPS enabled tablets.

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Section II: Bidding

Procedures

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1. Proposal Preparation

Bidder is expected to examine all instructions, forms, terms and requirements in the RFP document and prepare the proposal accordingly. Failure to furnish all information required by the RFP document or submission of a proposal not substantially responsive to the RFP document in every respect may result in the rejection of proposal.

The proposals should be submitted to DES in three parts as mentioned in the following sections:-

1.1. Tender Document Cost and Earnest Money Deposit (Envelope

A)

1.1.1.Tender Document Fees (DD / Banker’s Cheque)

1.1.2.EMD (DD / Banker’s Cheque)

1.2. Pre-Qualification (PQ) and Technical Proposal (Envelope B)

Along with other documents, following documents shall be a part of PQ and Technical Proposals:-

1.2.1.Bid Form on the bidder’s letter-head as per Format 1: Bid Form

1.2.2.A duly notarized Power-of-Attorney/ Board Resolution granting the person signing the proposal the right to bind the bidder and company’s registered address including person’s name/designation, email, phone, fax and mobile number for official correspondence.

1.2.3.Bidder/Company Profile as per Format 2: Bidder’s Profile

1.2.4.Certificate of Incorporation if any or relevant registration documents.

1.2.5.Audited annual financial results (balance sheet and profit & loss statements) of the bidder for the last three financial years (FY 11-12, 12-13, 13-14)

1.2.6.Undertaking for not being blacklisted by any State / Central Govt. by the bidder, as per Format 3: Declaration Regarding Clean Track

1.2.7.Permanent Account Number (PAN) from Income Tax authorities of bidder along with

certified photocopy

1.2.8.Service Tax and VAT Details of bidder

1.2.9.Other documents as mentioned in the Pre-Qualification Criteria section of this document.

1.2.10. Authorization letter from Software/hardware/networking OEMs (Bidder should submit

and undertaking from OEM(s) to assure the authorization and support for Three (3) years after Go-Live for the supply/services related to that OEM). Undertaking on bidder’s letterhead to this effect should be submitted with proposal.

1.2.11. The team composition, including SPOC, as proposed by the bidder shall be specified clearly in the Technical bid, along with the CVs of the resources proposed.

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1.3. Commercial Proposal (Envelope C)

The Commercial Proposal should be submitted as per the format of Commercial Bid as per Format 7:

Commercial Bid Letter & Format 8: Detailed Commercial Bid Format. Both formats are required to be

filled, failing which the bid may be rejected.

2. Proposal Submission

2.1. The proposals submitted should have all pages numbered. It should also have an index giving

page wise information of documents. Proposal that are incomplete or not in prescribed format will be summarily rejected.

2.2. All the envelops should be properly sealed. All the three envelopes mentioned above should be

put inside the outer envelope properly sealed.

2.3. The Bidder shall submit the proposals as described below-

2.3.1.SEALED PROPOSALS must be dispatched to arrive at the DES office not later than the indicated closing time and date. Proposals received in any manner other than as outlined here will be invalidated.

2.3.2.Proposals shall be submitted in English.

2.3.3.The Envelopes should be marked as

2.3.3.1. “RFP - Data Collection (Outer Envelope)”

2.3.3.2. “Tender Document Fees and Earnest Money Deposit (Envelope A)”

2.3.3.3. “Pre-Qualification (PQ) and Technical Proposal (Envelope B)”

2.3.3.4. “Commercial Proposal (Envelope C)”

2.3.4.Prices should not be indicated in the Pre-Qualification and Technical Proposals.

2.3.5.In case of discrepancy between amount given in words and figures, the details given in words shall prevail.

2.3.6.All the columns of the quotation form shall be duly, properly and exhaustively filled in. The rates and units shall not be overwritten. Rates shall always be both in the figures and words.

2.3.7. A CD containing soft copies of all of the documents in the respective envelopes.

2.4. The Bidder is allowed to submit only one proposal against this RFP. The bidder has to submit

the complete proposal not in part or for particular quantum of work, such proposal will automatically be disqualified without any intimation to bidder. References to previous or

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on-2.6. DES will accept no responsibility for the premature opening of a proposal, which is not properly addressed, sealed or identified.

2.7. Documents in support of eligibility must be enclosed with the tender. Offers without satisfying

eligibility conditions will be out rightly rejected and no correspondence in this regard will be entertained.

2.8. All envelopes shall indicate the bidder's name and address. The envelope shall be addressed as follows:

Attention:

The Commissioner,

Directorate of Economics and Statistics,

“RFP Data Collection Application/2014”

Ground floor, Vindhyachal Bhawan, Bhopal

Phone 0755-2551395, Fax 0755 2551225).

(E-mail – [email protected])

3. Bid Evaluation Criteria

3.1. Pre-Qualification Criteria

S.No.

Criteria

Valid Supporting Documents/Information

to be submitted as criteria Validation

with Technical proposal

1. Prime Bidder and consortium partner should

be an Information Technology Service based Company/Society/Firm registered in India since last 3 (Three) years under suitable act.

Incorporation/Registration certificate along with MoA/Bylaws (or similar document) should be furnished as documentary proof.

2. The bidder should have minimum Annual

Turn-over of Rs. 2 (Two) crore in every year in past three financial years with profit each year. In case of joint venture the turn-over should be from the lead firm/company.

Audited Balance Sheet & Profit & Loss A/c is to be submitted. In case F/Y 2013-14 Annual Reports are not prepared; a certificate of provisional financial figures duly certified by a Chartered Accountant is to be submitted.

3. Bidder must have successfully developed and

deployed in last 3 years at least two Tablet / mobile based data collection application for any Government in india / Semi-Govt./ PSU/ Reputed NGOs with minimum 75 device deployment on android based tablet.

 Completed Format 5: Project Experience,

for each project

 Work order (clearly indicating value),

 Relevant documents to proof desired

scope/quantum of work.

 Completion Certificate on Client letter

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S.No.

Criteria

Valid Supporting Documents/Information

to be submitted as criteria Validation

with Technical proposal

4. Bidder must have successfully developed and

deployed in last 3 years at least two web based data collection applications for any Government in india / Semi-Govt./ PSU/ Reputed NGOs of value not less than Rs. 20,00,000.00 (Twenty lac ) each.

 Completed Format 5: Project

Experience, for each project

 Work order (clearly indicating value),

 Relevant documents to proof desired

scope/quantum of work

 Completion Certificate on Client letter

head.

5. The prime bidder (including all consortium

partners in case of consortium) shall not be blacklisted by any Government/Semi

Government organizations in India, as on date of submission of bid.

Format 3: Declaration Regarding Clean Track should be attached for the bidder.

3.2. Technical Evaluation Criteria

Sl.

No

Technical Parameters – Checklist

Maximum

Score

Minimum

Qualification

Score

Criteria for Prime Bidder / Consortium Partner

1. OVERALL RESPONSE

Understanding of scope, objectives and completeness of response; overall concord between requirements, proposal etc.

20 10

2. TECHNICAL CAPACITY ( Android based application)

Professional expertise, knowledge and experience with similar kind of customized application development and deployment on tablet (not before year 2011).Minimum 15 Marks will be awarded for satisfying Eligibility Criteria number 3. Additional marks will be awarded as under:

 01 marks for each project having deployment between 10

and less than 25 tablet devices on android based tablet.

and less than 50 tablet devices on android based tablet

.

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Sl.

No

Technical Parameters – Checklist

Maximum

Score

Minimum

Qualification

Score

and less than 100 tablet devices on android based tablet

.

 05 marks for each project having deployment on 100+

devices on android based tablet. 3. TECHNICAL CAPACITY (Web based application)

Professional expertise, knowledge and experience with similar kind of web based customized application development and deployment (not before year 2011). Minimum 15 Marks will be awarded for satisfying Eligibility Criteria number 4. Additional marks will be awarded as under:

 01 marks for each additional web based project having value

10 lac and less than 20 lac.

20 lac and less than 30 lac.

30 lac and above.

30 15

4. Technical Presentation 10 05

5. Exactly similar kind of application / solution in any government / semi Government / PSU / reputed NGO. (Marking will be either 10 (ten) or 00 (zero) in this criteria.

10 00

Total 100

Note:

** Technical Score less than 50% will not be considered for Financial Bid. Bidder has to score minimum qualification marks in each evaluation criteria mentioned above to qualify for financial bid.

3.2.1.

DES will assign points to the technically qualified bidders based on the technical evaluation criterion mentioned & approved by committee. The commercial bids for the technically qualified bidders will then be opened and reviewed to determine whether the commercial bids are substantially responsive. The passing score in Technical stage is 50 out of Total 100 (Hundred) Marks in the above mentioned criteria. If deemed necessary, DES in its sole discretion to make required variations in the cut off points for technical evaluation including criteria for technical evaluation.

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3.2.2.Bidder is required to submit necessary credentials/ documentary proof of Purchase Order/ Agreement/ Completion Certificates, detailing Scope of Work, Timelines, project experience certificate etc. or relevant documents in support each of above parameters.

3.2.3.DES reserves the right to take the decisions of whose commercial bids are to be opened.

3.3. Commercial Evaluation Criteria

The Bid Evaluation Committee will evaluate the Commercial bids received from the bidders, in specified format, as mentioned below:

3.3.1.The Price Score of the bidder will be calculated using the following formulae:

𝑷𝒓𝒊𝒄𝒆 𝑺𝒄𝒐𝒓𝒆 = 𝑳. 𝑷.

𝑶. 𝑷. 𝑿 𝟏𝟎𝟎

Where

L.P. is the Lowest Price offer of the Technically Qualified Bidders

O.P. is the Offer Price of the bidder being evaluated

3.4. Overall Evaluation Criteria

The Bids received will be evaluated using Quality cum Cost Based Solution (QCBS), giving 70 percent weightage to the Technical Score and 30 percent weightage to the Price Score.

Total Score = (Technical Score x 0.70) + (Price Score x 0.30)

4. Bid Evaluation Process

4.1. Bid Evaluation Committee

The bid evaluation committee constituted by DES shall evaluate the bids. This may involve the representations from field and/or other department’s experts. The decision of the bid evaluation committee in the evaluation of the Technical and Commercial bids shall be final.

4.2. Pre-Qualification Evaluation

Pre - qualification bid documentation shall be evaluated as under:

4.2.1.The evaluation committee will check if the bidder has deposited the EMD along with the

Technical Proposal and the same are found to be in order.

4.2.2.The documentation furnished by the bidder will be examined prima facie to see if the Company’s capacity, skill base and other Bidder attributes as claimed therein are consistent with the needs of this project.

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4.2.3.DES may ask bidder(s) for additional information, and/or arrange discussions with their professional, technical resource to verify claims made in bid documentation. If the bidder fails to submit the additional supporting documents, the bid shall be rejected.

4.3. Technical Evaluation

4.3.1.The bidders’ technical solution proposed in the bid document shall be evaluated as per the

requirements specified in this RFP and adopting the evaluation criteria spelt out in this document.

4.3.2.The Bidders are required to submit all required documentation in support of the

evaluation criteria specified (e.g. detailed project citations and completion certificates, client contact information for verification, profiles of project resources and all others) as required for technical evaluation.

4.3.3.Presentation: Each bidder has to make a presentation to the bid Evaluation Committee at

a date, time and venue as informed by DES. The Technical presentation must include the following:

4.3.3.1. Understanding of the Project Requirements

4.3.3.2. Highlights of the Proposed Solution

4.3.3.3. Proposed Approach & Methodology

4.3.3.4. Detailed Project Plan

4.3.3.5. Coverage of individual Modules in Proposed Application

4.3.3.6. Proposed Application Architecture

4.3.3.7. Proposed Security Architecture

4.3.3.8. Proposed Team Composition

4.3.3.9. Live Demo of the Solution for Proof of Concept.

4.3.4.Each Technical Bid will be assessed for technical score on a scale of 1 (minimum) to 100

(maximum) points. Only the bidders, who score a total Technical score of 50 (Fifty) or more, will qualify for the evaluation of their commercial bids.

4.3.5.The bidder with less than 50 score in technical evaluation will be treated as non-responsive. Each bidder has to present the technical bids to the evaluation committee for examination. The score will be computed for Score of 100.

4.3.6.The technical evaluation of the bid will be based on the bidder’s response to the requirements as mentioned in the RFP, which will include the Technical Specifications mentioned in RFP.

4.3.7.Technical bids shall be examined by the bid evaluation committee with respect to

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which are in compliance to the requirements mentioned in the RFP shall be considered as technically qualified.

4.4. Commercial Evaluation

4.4.1.Bid evaluation committee will evaluate and compare the bids determined to be

substantially responsive. It is bid evaluation committee’s intent to select the proposal that is most responsive to the project needs and each proposal will be evaluated using the criteria and process outlined in this section.

4.4.2.Only the commercial bids of those bidders qualified in the technical evaluation shall be opened. Commercial bids of the non-responsive bidders will not be opened.

4.4.3.The evaluation shall be strictly based on the information and supporting documents provided by the bidders. It is the responsibility of the bidders to provide all supporting documents as listed in forms necessary to fulfill the mandatory eligibility criteria.

4.4.4.The Price Score of the bidder will be determined by the Committee, which will be used for

overall evaluation.

4.5. Overall Evaluation using QCBS

4.5.1.Based on the Technical Score and Price Score obtained by the bidder, the Committee will

calculate the Total Score of the Bidder

4.5.2.Bidder scoring highest “Total Score” will be given highest priority and will be selected.

4.5.3.In case of tie, the bidder securing higher Technical Score would be given preference and

will be selected.

5. Contract Finalization and Award Criteria

5.1. Issuance of LoI

5.1.1.DES shall notify the selected bidder, through a Letter of Intent (LoI), that its bid has been accepted. The letter of intent will be accompanied by the proforma for contract, incorporating all agreements between the parties.

5.2. Signing of Contract

5.2.1.Within 15 days of receipt of the LoI, the successful Bidder shall sign and date the contract

and return it to DES.

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Section III: Project

Requirements

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1. About the Project and Objectives

DES is nodal agency for statistical data collection for the Government of Madhya Pradesh. Every year number of various surveys are being through the DES. To speed-up the data collection, minimizing back office data entry jobs and ensuring the field visits it is planned to use GPS enabled tablets for collection of data. With respect to this RFP, the scope is limited to development of Android Tablet application, web based data collection application and admin module to manage the centralized and configuration of survey using Data Collection Application.

2. Scope of Work

The Scope of Work for the System Provider, with reference to Automation of survey in DES consists of following components:

1. Login Application

2. Data Collection Application ( Android and Web Based both)

3. Admin Module

4. Using Data Collection Application Configure surveys as per annexure D.

2.1. Implementation Model

The System Provider shall build, maintain, and upgrade the application for the duration of 3 years from Go-Live. The helpdesk for troubleshooting etc. shall be setup by the System Provider in Bhopal. Also, the technical manpower for facilitating surveys etc. shall be provided by the System Provider on time to time basis.

2.2. Coverage

The bidder is required to roll out the automation solution across all the DES offices in Madhya Pradesh.

3. Functional and Technical Requirements

The functional and technical requirements are detailed out in this section.

3.1. Data Collection Automation Solution

The detailed functional requirements are described in Annexure A: Module Wise Description of Proposed Application.

3.1.1. Installation of Automation System

The application required at a central server shall be remotely accessible through web interface. The system shall be made available purely as a web interface for client machines, and should not require any special installation etc. It should be browser independent, and work on all the browsers (both on mobile and computers), i.e. Chrome, Firefox, Internet Explorer, Netscape and Dolphin.

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3.1.2. Software Licenses

The software licenses required if any shall be procured by the bidder. The system software licenses required shall be genuine, perpetual, full use and should provide patches, fixes, security updates directly

from the OEM at no additional cost to the DES, for the entire period of contract. All the licenses and

support should be in the name of DES, Bhopal. However, if the software is open source then this provision shall not be applicable.

3.1.3. Upgrades/Updates and Changes in the Solution

The System Provider will be responsible for all the upgrades, updates, installation of patches and overall maintenance of the automation solution.

3.2. Solution Hosting & Certification

The solution can be hosted in State Data Center or NIC.

The Automation solution shall be certified by cert-in empanelled agencies. The bidder shall also be responsible for getting the STQC certification. The bidder will be required to make the changes suggested by such agencies, in the automation solution. The bidder will also be required to get the cert-in certification done on yearly basis, post Go-Live also till the contract cert-in place .

3.3. Helpdesk Services

Helpdesk will serve as a single point of contact for all incidents and service requests for the users. This will work as a single point of contact for closure / escalation of incidents. The activities shall include:

3.3.1.The System Provider has to ensure that the system is available as per prescribed SLA. The

System Provider shall install/develop his/her own tools for monitoring the SLA, at no additional costs to DES.

3.3.2.System Provider shall setup the call centre and shall provide the seating infrastructure, desks, chairs, power supply and connectivity for the helpdesk. The entire IT infrastructure required for the helpdesk services shall be arranged by the System Provider.

3.3.3.Helpdesk shall operate from 8:00 AM till 10:00 PM (IST)

3.3.4.The bidder shall provide sufficient manpower, in order to stay within the limits of call waiting/hold time, as per the industry standards or as specified by the DES from time to time. The bidder is free to vary the size of the helpdesk team, as and when required, but the minimum team-size of 2 technical manpower shall be kept.

3.3.5.Provide support through necessary channels for reporting incidents to the helpdesk. The

incident reporting channels shall be the following:

3.3.5.1. Email support

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3.3.5.3. Online Incident Management

3.3.6.Implement a call logging system in line with the defined incident types as per the SLAs. The

helpdesk personnel shall log user calls and create an incident.

3.3.7.Creation of knowledge base on frequently asked questions to assist users in resolving basic

incidents by themselves 3.3.8.Track each incident till closure

3.3.9.Provide incidents resolution progress to callers

3.3.10. Analyze the incidents statistics and provide monthly reports including but not limited to:

3.3.10.1. Number and types of incidents logged

3.3.10.2. Number of incidents resolved

3.3.10.3. Number of incidents open

3.4. Manpower Resources

The dedicated manpower is required for installation of the system and for conducting the survey related activities. The detailed requirement is as described below:

3.4.1. Project Management Unit

The Project Management Unit, comprising of Project manager and supporting team shall be provided by the bidder.

The bidder shall provide the proposed team structure and detailed CVs of the proposed team members in the Technical proposal.

3.4.2. Manpower for New Survey configuration Support

The bidder shall also provide the technical manpower to facilitate the staff of DES to configure the new survey in the application as and when required.

3.5. Training and Capacity Building

The system provider will be required to train all the users of the system from DES staff, in batches of approximately 25-30 people, for 1 day per batch. 5 batches are proposed for training.

The system provider shall also make available separate detailed illustrative user manuals for the application for the use of DES staff.

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4. Minimum Required Deliverables

The suggested list of deliverables (but not limited to) from the successful bidder includes:

4.1. Document containing detailed requirement captured and analysis including functional

requirement, Interface Specifications, application security requirements and process workflows.

4.2. High Level Software Design document including Software Architecture design, Logical and

Physical Database Design, source code, administrative passwords, Test Plans and Test cases at overall level etc.

4.3. Detailed Project Plan, with week-wise activities, including, but not limited to, detailed timelines for customization and acceptance testing of the modules, submission of deliverables, etc.

4.4. Detailed acceptance testing plan.

4.5. Testing Reports

4.6. Tools to monitor the SLAs should be supplied, installed and maintained by the Bidder.

4.7. Training Plan, Training Manuals and literature

4.8. User Administration Manuals (For System Administrators) in English/Hindi

4.9. Operational Manual for User in English/Hindi

4.10.Weekly Status and Review Reports during the implementation period

4.11.Periodic Review and Testing Reports of the Automation Solution

4.12.Security Audit Reports

4.13.Escalation Mechanism

4.14.Exit Management Plan

4.15.Monthly Reports during operations period (These reports must include the details of the maintenance activities, modifications in the software, release of new versions (if any), Analysis of the incident / call statistics, in that particular month. Also, the SLA compliance matrix for the respective month shall be present in this report.)

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5. Project Schedule

The System provider shall provide a detailed plan for implementation of the solution.

The System Provider will be required to get the application tested and certified by Cert-in empanelled agency, as per the requirement of the RFP.

5.1. Implementation Timelines and Payment Milestones

S/No.

Activity/Task/ Milestones

Time to

Completion

(in Weeks)**

Payment Milestone

1. P

roject Start/ Signing of Contract

T

NA

2. Requirement Study, SRS preparation, SDD

designing and submission for Login Application

T + 2 NA

3. Approval of SRS and SDD for Login Application T + 3 NA

4. Development of Login application and

submission of Beta Version

T + 4 NA

5. Feedback on Beta version of Login Application T + 5 NA

6. Submission of updated Version of Login

Application

T + 6 NA

7. User Acceptance Test and Go-Live of Login

Application along with submission of source code and administrative passwords.

T + 7 5% of Bid Amount

8. Requirement Study, SRS preparation, SDD

designing and submission for Survey Application

T + 7 NA

9. Approval of SRS and SDD Survey Application T + 11 5% of Bid Amount

10. Development of Survey Application and

submission of Beta Version T + 20

NA

11. Feedback on Beta version of Survey

Application

12. Submission of updated Version of Survey

Application

T + 28 NA

13. User Acceptance Test of Survey Application

and UAT sign off

14. Submission of final Version of Survey

Application

T + 34 NA

15. Configuration of Village Survey Schedule,

Employee Census Schedule and Go-Live

T + 34 NA

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17.

Operations Phase After Go-Live 1) 5% of the bid amount will be paid after 1 Year completion of AMC 2) 5% of the bid amount will be paid after 2 Year completion of AMC 3) 10% of the bid amount will be paid after 3 Year completion of AMC Note:

1) ‘T’ refers to signing of contract. Operations Phase will start from the date of Go-Live and will last

for 3 (Three) years.

2) No advance payment will be made.

5.2. Go-Live of Login Application

Go-Live of login application will be defined as:

5.2.1.UAT acceptance and submission of source code along with administrative passwords.

And

5.2.2.The Solution shall be certified by cert-in empanelled agencies. The process for STQC certification must also be started before Go-Live

5.3. Go-Live of Data Collection Application

Go-Live date will be defined as date of acceptance of the below mentioned pre-requisites by the DES.

5.3.1.Configuration of Village Survey Schedule, Employee Census Schedule.

AND

5.3.2.The Automation Solution shall be certified by cert-in empanelled agencies. The process for

STQC certification must also be started before Go-Live.

AND

5.3.3.Submission and Approval of Deliverables as specified in Clause 4: Minimum Required Deliverables of Section III: Project Requirements of this RFP.

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5.4. Acceptance Criteria

5.4.1.DES will accept the commissioning and project Go-Live only as described earlier.

5.4.2.A team comprising of representatives from DES and Bidder will verify satisfactory

performance of all the modules.

5.4.3.Any delay on account of DES side procedures such as issuance of Government orders, logistics arrangement at site offices, personnel deployment, power supply, network connectivity and bandwidth etc. should not be considered for acceptance. In case such a delay occurs, the acceptance should be completed for those services where these procedures are not impacting. The prorated payment for the delayed service may be made in good faith by DES.

5.4.4.For acceptance testing of the Software solution the DES shall mutually agree on a detailed

Acceptance Test Plan.

6. Service level Requirements (SLR)

The purpose of this Service Level Requirements (hereinafter referred to as SLR) is to clearly define the levels of service which shall be provided by the Bidder to DES for the duration of this contract.

6.1. Definitions

For purposes of this Service Level Agreement, the definitions and terms as specified in the contract along with the following terms shall have the meanings set forth below:

 "Uptime" shall mean the time period for which the specified services / components with specified technical and service standards are available to the DES. Uptime, in percentage, of any component (Non IT & IT) can be calculated as:

Uptime = {1- [(Downtime) / (Total Time – Maintenance Time)]} * 100

 “Downtime” shall mean the time period for which the specified services / components with specified technical and service standards are not available to the DES and excludes the scheduled outages planned in advance for DC and the link failures. It is clarified that this term covers non-availability of the Application at Server Side and shall be monitored at Server Side.

 Bidder shall be given maintenance time as per the Tier III SDC standards.

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 “Helpdesk Support" shall mean the centre which shall handle fault reporting, trouble ticketing and related enquiries during the term of this contract and on all days from 8AM to 10PM.

 “Help Desk Response Time” shall mean the time incident is reported to the Helpdesk and Helpdesk responds to that incident.

 “Portal Response Time” shall mean the period of time between a request for a service and the associated response.

 “Resolution Time” shall mean the time taken (after the incident has been reported at the helpdesk), in resolving (diagnosing, troubleshooting and fixing) or escalating (to the second level or to respective vendors, getting the confirmatory details about the same from the Vendor and conveying the same to the end user), the services related troubles during the first level escalation. The resolution time shall vary based on the severity of the incident type/category reported at the Helpdesk.

6.2. Category of SLRs

This SLR section provides for minimum level of services required as per contractual obligations based on performance indicators and measurements thereof. The Bidder shall ensure provisioning of all required services while monitoring the performance of the same to effectively comply with the performance levels. The services provided by Bidder shall be reviewed by DES that shall:

 Regularly check performance of the Bidder against this SLR.

 Discuss escalated problems, new issues and matters still outstanding for resolution.

 Review of statistics related to rectification of outstanding faults and agreed changes.

 Obtain suggestions for changes to improve the service levels.

The SLAs defined are indicative that can be modified by DES based on the technical presentations and other aspects at the time of signing of agreement with the selected System Provider.

The SLR has been logically segregated in the following categories:

Deployment SLR – Deployment SLR is applicable prior to Go-Live.

Operational SLR – Operational SLR is applicable during the operations phase, and after Go-Live of the project.

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6.2.1. Deployment SLR

SLRs for Deployment Phase

S.No.

Activity

Baseline

(T)

(in

Weeks)

Expected Performance

(in Weeks)

Penalty for Delay

1

Team Mobilization

=T+2 <T+2

A Penalty of Rs. 500 per day for first week, Rs. 1,000 per day for every subsequent week or part thereof subject to a maximum of Rs. 50,000.

2 Go-Live1

=T+34 <T+34

A Penalty of Rs. 5,000 per week for first four weeks, Rs. 10,000 per week for every subsequent week or part

thereof subject to a

maximum of 20% of total bid amount.

*Note: The time taken by DES for approvals shall be excluded from the timelines.

6.2.2. Operational SLR

SLRs for Operations Phase

S.N

o.

Activity

Description

Expected

Performan

ce

Measurement

Methodology

Penalty for Delay

1 Portal Uptime Average Monthly Portal Uptime shall be atleast 99.5%. >=99.5% measured on monthly basis Adequate Tools to be deployed by System Provider 0.20% of the Annual Maintenance Charges every 0.1% slippage in the uptime. 2 Portal Response Time Average Monthly Response Time of the Portal shall be less than 5 Seconds, for loading of the page (performance of application

& db server) <=5 seconds

The System Provider

shall deploy

adequate tools to monitor the response

time of all the

application pages.

The response time

shall be

automatically

captured every hour by the tools, and

then shall be

averaged over the

0.20% of the Annual Maintenance Charges for every 1.0 seconds.

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SLRs for Operations Phase

S.N

o.

Activity

Description

Expected

Performan

ce

Measurement

Methodology

Penalty for Delay

entire month. 3 Workarou nd Resolution for Solution Related Issues All the application software related issues, as raised through the helpdesk, shall be given workaround resolution within 4 hours, to make the solution available in working condition. <=4 hrs of resolution time. Resolution Time, as measured from the time the issue is

raised at the

helpdesk.

0.20% of the Annual Maintenance Charges for every 1 hour of

slippage in the

resolution time for each issue 4 Permanen t Resolution for Solution Related Issues

The issues, for which workaround resolution was made, shall be resolved within 7 Days of issue logging. <=7 Days of resolution time. Resolution Time, as measured from the time the issue is

raised at the

helpdesk.

0.20% of the Annual Maintenance Charges for every 1 day of

slippage in the

resolution time for each issue.

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6.2.3. Helpdesk SLR

SLRs for Helpdesk

S. N

o. Activity Description

Expected

Performan

ce

Measurement

Methodology

Penalty for Delay

1

Helpdes k Uptime

Helpdesk Uptime

implies that helpdesk

services are fully

available and system is not down for any reason wherein system refers to the Hardware,

Software & Voice

infrastructure of the Helpdesk >=99.5% measured on monthly basis. Helpdesk Uptime

= (Total down time (in minutes) *100) / (Total service time in a month ) 0.20% of the Annual Maintenance Charges every 0.1% slippage in the uptime. 2 Issue Respons e Time

This measures the

average response time to the issues raised by the callers, and logged by the helpdesk. The issues that cannot be resolved immediately over the call, shall be logged into the system. Also, response refers to providing either the

resolution, or

escalating the call to service engineers for resolution, and the notification to caller shall be sent in either case. <=2 hours of response time. Issue Response Time = (Total

Response time for Issues logged within the month) / Total Issues logged within the month

0.20% of the Annual Maintenance Charges for every 30 minutes slippage in the issue

response time per

issue.

7. Exit Management

The System Provider has to support an orderly, controlled transition of responsibility for the provision of the services/ from the System Provider to the new System Provider without any disruption in the services to DES. The System provider is required to submit the Exit Management Plan 1 Year before the completion of the contract. The Exit Management Plan shall be based on mutually agreed terms between System Provider and DES. The DES can:

7.1. Continue using the solution, in case the bidder opts to transfer the solution to DES. The DES, however, reserves the right of refusal to continue with the solution.

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8. Governance Structure

8.1. Bidder’s Responsibilities

8.1.1.To submit Pre-Qualification documents as required.

8.1.2.To understand the Scope of Work and the expected Outcomes & Deliverables.

8.1.3.To obtain necessary clarifications during Pre-Bid meeting, for preparing a comprehensive

Proposal.

8.1.4.To provide a comprehensive RFP response for Automation of survey in DES.

8.1.5.To provide necessary collaterals to substantiate RFP response.

8.1.6.To present the salient features of RFP response to facilitate evaluation.

8.1.7.To prepare various deliverables as per requirements for the respective phase.

8.1.8.To develop system Application and portal as per committed plans and timelines.

8.1.9.To ensure Quality Assurance of developed system.

8.1.10. To deploy the application and portal as per committed Deployment plan.

8.1.11. To monitor Risks and mitigate them continuously.

8.1.12. To complete User Acceptance & Sign-Off for Phase wise functionalities.

8.1.13. The Customization of the application using the infrastructure of the Service provider.

8.1.14. If the local office does not exist in Bhopal, the bidder will open a Project Office within 15 days of date of signing of contract.

8.1.15. Submission of the reports to department on project progress on weekly basis.

8.1.16. Configuration management of the system during O&M period.

8.1.17. The System Provider shall design a detailed training program for the staff users.

8.1.18. Deliver the deliverables as per the contract terms and conditions.

8.1.19. Responsibility of getting sign-off on deliverables and phases from DES.

8.1.20. Adding value to the Functional Requirements provided in the RFP.

8.1.21. Responsibility to conduct further research on process reform.

8.1.22. Bring to the attention of the Government GPR opportunities

8.2. DES’s Responsibilities

DES shall act as the Nodal Agency & will have the overall responsibility for the smooth implementation of the whole project. DES would be responsible for monitoring the Automation project as a whole.

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8.2.2.To facilitate process changes as required for Application deployment.

8.2.3.To provide acceptance & sign-off for the deployed Application and Deliverables for respective Phases.

8.2.4.To authorize the payments to the bidder.

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Section IV: Instructions to

Bidders

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1. General Conditions of Contract

1.1. Language of Bids

All Proposals, correspondence and documents related to proposals, shall be written in the English language. Supporting documents and printed literature furnished by the Bidder may be in another language, provided they are accompanied by an accurate translation of the relevant passages in English language.

1.2. Compliance & Completeness of Response

Bidders are advised to study all instructions, forms, terms, requirements and other information in the RFP document carefully. Submission of bid shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications. The response to this RFP should be full and complete in all respects. Failure to furnish all information required by the RFP documents or submission of a proposal not substantially responsive to the RFP documents in every respect will be at the bidder's risk and may result in rejection of its proposal. The RFP Document is not transferable to any other bidder.

1.3. Signing of Communication to DES

All the communication to DES including this RFP and the bid documents shall be signed on each page by the authorized representative of the bidder and authority letter should be attached with the bid.

1.4. Amendment of Bid Document

At any time prior to the deadline for submission of bids, DES for any reason, whether at its own initiative or in response to a clarification requested by a prospective bidder, may modify the bid documents by amendment. Any such communication shall be posted on website (http://des.mp.nic.in) and bidders are requested to visit the website for updates. The Amendments will be binding on bidders. In order to allow prospective bidders reasonable time to take into consideration the amendments while preparing their bids the Tendering Authority, at its discretion, may extend the deadline for the submission of bids. Any modification in submitted proposals will not be considered.

1.5. Bid Validity

All the bids must be valid for a period of 180 days from the last date of submission of the RFP for execution of Contract Agreement. However, the quoted rates should be valid for the initial/ extended period of the contract from the effective date of the Contract Agreement. No request will be considered for price revision during the contract period.

DESIGN, DEVELOPMENT, MAINTENANCE OF TABLET BASED AND WEB BASED DATA COLLECTION APPLICATION

O/o COMMISSIONER, DIRECTORATE OF ECONOMICS &

STATISTICS, MADHYA PRADESH

VINDHYANCHAL BHAWAN, BHOPAL – 462004 (MP)

Phone no. 0755 - 2551395

Fax no. 0755 - 2551225

http://des.mp.gov.in

TENDER DOCUMENT

For

DESIGN, DEVELOPMENT,

MAINTENANCE OF TABLET BASED

AND WEB BASED DATA COLLECTION

APPLICATION

Disclaimer

Notice Inviting Tender (NIT)

DIRECTORATE OF ECONOMICS & STATISTICS,

MADHYA PRADESH

VINDHYANCHAL BHAWAN, BHOPAL – 462004 (MP)

Phone no. 0755 - 2551395

Fax no. 0755 – 2551225, email: [email protected]

Website: http://des.mp.gov.in

Notice Inviting Tender (NIT)

Tender No : 8041

“

RFP for

Design, Development and Maintenance of Tablet Based and Web Based Data

Collection Application

”

Directorate of Economics & Statistics invites Request for Proposals (RFP), from qualified and

experienced agencies for Design, Development and Maintenance of “tablet based and web

based Data collection application”.

Interested Bidders eligible as per qualification criteria may submit their response to the RFP

latest by

30.12.2014 till 14.30 HRS.

The proposal must accompany a non-refundable amount of

Rs.1000/- (Rupees One Thousand only)/- towards non-refundable RFP Document Fees

in the

form of DD / Banker’s Cheque drawn in favour of “COMMISSIONER, DES payable at BHOPAL

.

The proposal also accompany Earnest Money Deposit

INR 1,00,000.00 (One Lac only) in the

form of DD / Banker’s Cheque drawn in favour of “COMMISSIONER, DES, payable at

BHOPAL”.

The Pre-Bid meeting is scheduled on 22.12.2014 at 15.30 HRS at Directorate office.

The detailed RFP document can be downloaded from http://des.mp.gov.in.

Sealed proposals should reach at below mentioned address:

Shri R. S. Rathore,

Additional Director,

Directorate of Economics & Statistics, Ground Floor,

Vindhyanchal Bhawan,

Bhopal 462004

Phone: +91-755-2551321 Fax: +91-755-2551225

(Commissioner)

Directorate of Economics & Statistics,

Abbreviations

Abbrevi

ation

Description

Definitions

Table of Contents

1.

Request for Proposal

1.1.

Fact Sheet

06/12/2014

22/12/2014, 15.30 HRS

30/12/2014, 14.30 HRS

30/12/2014, 14.45 HRS

30/12/2014, 14.45 HRS

1.2.

Pre-Bid Meeting

1.3.

Structure of the RFP

Section I: Introduction

1.

Executive Summary

2.

Introduction

2.1.

Introduction to DES