UNIT -1: Information and Systems Concept
Short Questions:
1. What is an Information Systems?
2. What is Information? Write the differences between data and information? 3. Define the term System.
4. List the roles of Information Systems in Business. 5. List the trends in Information Systems.
6. List categories of Information Systems.
7. Why is feedback so essential in an Information System model? 8. Which are the different components of an information system? 9. What is Management Information System?
10. Which are the different components of an MIS? 11. What is Online Transaction Processing?
12. What is Online Analytical Processing? 13. What is Decision Support System? 14. What is Expert System?
15. What is Knowledge Base?
16. What is Knowledge Based System? 17. What is Intelligent Information System? 18. What is Executive Information System? 19. What is Enterprise Resource Planning?
20. What do you understand by the Systems approach? 21. What is the importance of Systems Thinking?
22. State the definition of Information Systems development cycle. 23. What is prototyping?
24. List any four examples of Prototyping Developments. 25. State the focus of Organizational Feasibility.
26. What is feasibility study?
27. What does Economic feasibility consists of? 28. What is Technical Feasibility?
29. Define Operational Feasibility with its scope. 30. What is System Analysis?
31. List focused criteria of organizational analysis. 32. Give some examples of Functional Requirements. 33. What is a System Design?
34. Define the term Implementation Process.
35. What are the activities covered in Implementation process? 36. What do you understand by evaluation factor?
Long Questions:
1. In what major ways have Information Systems in business changed during the last 40 years? 2. What are Information System activities? Explain each with examples.
3. Explain Tangible and Intangible benefits of Information systems of an information system with examples.
4. What is system? List and define components/functions of a system. 5. What does Information Systems function represents?
6. What are the components of an Information System?
7. Explain the Information System framework for Business Professional. 8. Explain types of Information Systems.
9. Which are the 5 major resources depicted in the basic IS model? Explain the importance of each of these.
10. State the importance of organizational analysis.
11. What is Information System Development cycle? Explain each stage IS Development cycle. 12. What are Systems Specifications? Explain giving appropriate examples.
13. Why is good documentation so important?
14. Why has prototyping become a popular way to develop business applications? What are the advantages and disadvantages of prototyping?
15. Explain feasibility study with its types.
16. Refer to the Real World Case on self-service Web systems. What are your top three complaints about the self-service features of the websites you visit regularly? Defend the value of several solutions you propose to address your complaints.
Review the Buyer Zone and OfficeMax and Priceline real world examples. What design changes should BuyerZone and OfficeMax make to correct the design flaws at their site and bring their website design up to Priceline’s standard? Explain your reasoning.
Fill in the blanks:
1. _________________ and _______________are a vital component of successful businesses and management.
2. _____________ including ______________ information systems are playing a vital and expanding role in business.
3. _________________ IS were created to give top executives an easy way to get the critical information they want, when they want it, tailored to the formats they prefer.
4. ______________ involve the use of software tools to support communication, co-ordination, and collaboration among the members of networked teams and workgroups.
5. __________________ is the buying and selling, and marketing and servicing of products, services, and information over a variety of computer networks.
6. ______________ are important examples of operation support systems that record and process data resulting from business transactions.
7. In __________ transactions are accumulated over a period of time and processed periodically. 8. In __________ processing, data are processed immediately after a transaction occurs.
9. A ___________ system monitors and control physical processes.
10. A _____________ system enhances team and work group communications and productivity. 11. A __________ provides information in the form of pre-specified reports and displays to support
12. A _________ provides interactive adhoc support for the decision making processes of managers and other business professionals.
13. __________ is the rapid development and testing of working models.
Multiple Choice Questions:
1. Knowledge based systems that provide expert advice and acts as expert consultants to users is: a) Enterprise Systems
b) Expert Systems c) Electronic System d) All of the above
2. Knowledge based systems that support the creation, organization and dissemination of business knowledge within the enterprise are:
a) Enterprise Systems b) Expert Systems
c) Knowledge Management System d) None of the above
3. Systems that support operations or management processes and that provide a firm with strategic products, services and capabilities for competitive advantage.
a. Enterprise Systems b. Expert Systems
c. Knowledge Management System d. Strategic Information System
4. Systems that support a variety of operational and managerial applications of the basic business functions of a company.
a. Enterprise Systems
b. Functional business systems c. Knowledge Management System d. Strategic Information System
5. The new method of developing ways to use IT in business includes designing the basic components of IS is also known as_________
a. Development b. Management c. Applications d. Technology
6. A set of interrelated components with a clearly defined boundary, working together to achieve a common set of objectives is
a. Loop b. Graph c. System d. Business
7. ________ involves capturing and assembling elements that enter the system to be processed. a. Input
b. Processing c. Output d. Feedback
8. ________ involves transformation processes that convert input into output. a. Input
b. Processing c. Output d. Feedback
9. ________ involves transferring elements that have been produced by a transformation process to their ultimate destination.
a. Input b. Processing c. Output d. Feedback
10. ________ is data about the performance of a system. a. Input
b. Processing c. Output d. Feedback
11. ___________ involves monitoring and evaluating feedback to determine whether a system is moving towards the achievement of its goal.
a. Input b. Control c. Output d. Feedback
12. _________ includes an operating system program, which controls and supports the operations of a computer program.
a. Application software b. System software c. Procedures d. Data resources
13. _________ a programs that direct processing for a particular use of computers by end users. a. Application software
b. System software c. Procedures d. Data resources
14. ______ are operating instructions for the people who will use an information system. a. Application software
b. System software c. Procedures d. Data resources
15. ___________ may involve testing and debugging software, testing and website performance, and testing new hardware.
a. System design b. System quality c. System testing
d. System implementation
16. One of the most important implementation activities required when installing new software is a. Data documentation
b. Data conversion c. Data warehousing d. Data mining
True/False:
1. Using systems thinking to understand a problem or opportunity is one of the most important aspects of the systems approach.
2. How well the proposed system supports the business priorities of the organization is the scope of economic feasibility.
3. Operational feasibility includes hardware, software, and network capability, reliability and availability.
4. Tangible benefits can include improved information availability. 5. OLAP and data mining are examples of intangible benefits. 6. Improved customer service is a form of intangible benefits.
7. System analysis describes what a system should do to meet the information need of users. 8. Systems design specifies how the system will accomplish this objective.
9. Data dictionary formalize the design of an application’s user interface methods and products, data structures etc.
10. Large companies frequently evaluate proposed hardware and software by requiring the processing of special benchmark test programs and test data.
UNIT -2: Introduction to ERP
Short Questions:
1. What is an enterprise?
2. How do ERP systems help enterprises to function more efficiently? 3. What is a business process?
4. Write the difference between a business function and a business process? 5. What are integrated information systems?
6. What are Management Information Systems and why are they also called Information Reporting Systems?
7. Why are management information systems not suited for unstructured decision-making? 8. Write fundamental characteristics of information?
10. What is an integrated data model? 11. Define the term ERP?
12. How ERP differs from MRP II? 13. What do you mean by BOM?
14. What are the differences between MRP and closed-loop MRP? 15. Write misconceptions of an ERP.
16. Will the ERP systems make employees redundant and jobless? 17. Is ERP just for the managers and decision-makers?
18. Is ERP just for the manufacturing organizations? 19. What is the role of the ERP implementation team? 20. Will ERP slow down the organization's growth?
21. How will an ERP system improve customer satisfaction and goodwill? 22. Will the ERP system take care of all business functions and processes? 23. Will an ERP package suit all business processes of an organization?
24. How does ERP make the operation of the organization efficient and effective?
25. How does BPR help in streamlining the work process and achieving significant levels of improve-ment in quality, time manageimprove-ment and cost?
26. What is the role of the IS function in a traditional organization? 27. How has ERP changed the IS function?
28. How does ERP help in reducing the IS workforce?
29. How do ERP vendors justify the cost of the ERP packages? 30. List tangible benefits of an ERP.
31. List intangible benefits of an ERP.
32. Why people issues are considered the most crucial factor for the success of the ERP implementation project?
33. What are the main technological risks of the ERP implementation?
34. What is the significance of software enhancements and upgrades in an ERP implementation? 35. What are the main implementation issues of the ERP project?
36. Why is there a high initial investment for ERP implementation? 37. How does organizational politics affect ERP implementation?
38. What are unexpected gaps and how do they affect the ERP implementation?
39. What are configuration difficulties and how do they affect the ERP implementation? 40. List benefits of the ERP systems.
41. What is on-time shipment and how does an ERP system help to ship goods on time? 42. What is cycle time? How ERP reduces the cycle time.
43. What is lead time? How ERP reduces the lead time.
44. How does an ERP system help in achieving improved supplier performance?
Long Questions:
1. Explain with the help of a neat sketch what an enterprise means.
2. Explain the difference between the current and traditional approaches regarding enterprises. 3. Explain with the help of an example how different departments have conflicting requirements. 4. Describe with the help of a neat sketch, an organization where there is little or no
communica-tion between departments.
5. Explain with the help of a diagram an enterprise where all departments know what others are doing.
7. What are the fundamental characteristics of information? Explain with examples. 8. Explain business modeling.
9. Explain the integrated data model and its relationship with the real world.
10. Explain with examples why it is important to have interdepartmental communication for the smooth and efficient functioning of an organization.
11. "Thinking in terms of business processes helps managers to look at their organizations from a customer's perspective". Explain with an example.
12. Explain management information systems and their limitations with examples. Also explain why the scenario where each department has its own information gathering system and information system is not efficient or good for the organization.
13. Explain the need of integrated management of information with examples. 14. Explain the role of the enterprise in the ERP implementation project.
15. Explain the duties and responsibilities of the various groups—management, employees, vendors, consultants—in the ERP implementation.
16. Explain integrated data model, how it is created, how it is used, and its advantages using a diagram.
17. Are ERP systems expensive? If yes, then what are the advantages in implementing them? 18. What do you mean by MRP? Explain
19. What is closed-loop MRP?
20. Explain what you mean by MRP II. 21. Explain evolution of ERP.
22. Explain the reasons of growth of ERP market. 23. How do ERP systems achieve business integration?
24. How do conventional application packages and ERP packages differ? 25. List the common myths about the ERP system and demystify them. 26. Explain advantages of ERP?
27. Explain the roadmap to a successful ERP implementation. 28. Why is it said that ERP affects almost all organizations? 29. How does ERP force the competition to change?
30. Explain how ERP forces business partners to become more competitive.
31. Why ERP is called the most important tool for Business Process Reengineering? 32. What are the seven principles of reengineering suggested by Hammer and Champy? 33. How does ERP enforce best practice business processes in organizations?
34. ERP utilizes the true potential of client-server computing to deliver an enterprise product. Explain
35. How has ERP changed the nature of the IS function and job profile of IT professionals? 36. How has ERP changed the nature of jobs in all functional business areas?
37. How does ERP help organizations in creating value?
38. How does ERP help in enabling organizational standardization? 39. How does ERP eliminate information asymmetries?
40. ERP systems provide on-line and real-time information. Explain
41. ERP systems allow simultaneous access to the same data for planning and control. Illustrate. 42. How ERP facilitates intra-organization communication?
43. How does ERP enable inter-organization collaboration? 44. Will ERP fit the ways a company does business?
45. Explain the different quantifiable benefits from an ERP system. 46. What are the intangible benefits of an ERP system? Discuss.
47. How do ERP systems help in reducing production time and getting products to market more quickly and efficiently?
48. What are the risks of ERP implementation?
49. How do you minimize the risk of ERP implementation? 50. Discuss the process risks of ERP implementation. 51. Discuss the technological risks of ERP implementation.
52. Discuss the operation and maintenance issues of ERP implementation. 53. Explain how risks are managed and mitigated during an ERP implementation.
Fill in the blanks:
1. _____________is the group of people with a common goal, which has certain resources at its disposal to achieve this goal.
2. In the _________________, the organization is divided into different units based on the functions they perform.
3. In the _______________ way the entire organization is considered as a system and all the departments are its sub-systems.
4. In the _______________, information about all the aspects of the organization is stored centrally and is available to all departments.
5. The ____________ help to make this task by integrating the information systems, enabling smooth and seamless flow of information across departmental barriers, automating business process and functions and thus helping the organization to work and move forward as a single entity.
6. A _______________ is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer.
7. Information systems can be designed so that accurate and timely data are shared between func-tional areas and these systems are called _______________.
8. An/A _____________ is an organized combination of people, hardware, software, communications networks and data resources that collects, collates, transforms and disseminates in an organization.
9. _______________ were the original type of management support systems. 10. _______________ are useful only for structured type of decision-making.
11. The most important and critical activity the company management has to do for making the ERP implementation a success is to designate the _____________to lead the project.
12. ______________ is one of the first activities in any ERP project.
13. The business model is usually represented in the graphical form using __________ and __________.
14. The company uses the integrated data for its _____________ and ______________. 15. ERP is an abbreviation for _______________.
16. The most crucial factor in the successful implementation of an ERP system is _____________. 17. ___________provide high-quality, timely and relevant information.
18. MRP stands for ____________. 19. MRP II stands for ____________.
20. BOM is the abbreviation of _______________. 21. MPS stands for ______________.
22. MRP uses the ___________ to find out what products are going to-be made.
24. ______________ is the step of negotiation between the company requirements and the functions a package possesses.
25. _________________ is a set of tools and processes that integrates departments and functions across a company into one computer system.
26. _____________ is a solution that uses new business computing paradigms to integrate IT processes across the company's divisions and departments.
27. SMB stands for ______________.
28. ______________ forces the competitors to change their business strategies and processes. 29. BPR stands for ____________.
30. _________________ deliver measurable, sustainable benefits over time and improve business performance.
31. CRM stands for _____________. 32. EAM stands for _____________. 33. PLM stands for _____________. 34. SCM stands for ______________. 35. SRM stands for ______________. 36. SOA stands for ______________. 37. ROI stands for _________________.
38. ______________ are notoriously resource intensive, highly complex, time-consuming and unpredictable in cost.
39. ____________ are the most crucial factor that decides the success or failure of an ERP system. 40. The external people involved in an ERP implementation are _________________ and
_______________.
41. ______________ is the most misjudged activity of the implementation life cycle. 42. ____________ are experts in the implementation of the ERP package.
43. BPR stands for _____________.
44. Training and employee resistance are _____________ issues of ERP implementation. 45. BPR and stage transition are ___________ risks of ERP implementation.
46. Technological obsolescence and application portfolio management are ___________ risks of ERP implementation.
47. EDT stands for _______________. 48. EFT stands for ______________.
49. _______________ is a potential failure point.
50. The elapsed time between placing an order and receiving it is known as the _____________. 51. ECC stands for _______________.
52. ECO stands for _________________.
53. ____________ is the time between placement of the order and delivery of the product. 54. CAD stands for ____________.
55. CAM stands for _____________.
56. ____________ means meeting or exceeding customers' requirements for a product or service. 57. CTO stands for ___________.
58. ETO stands for ___________. 59. ASQC stands for ______________.
60. Internal failure cost, external failure costs, appraisal costs and prevention costs are the typology of quality-related costs developed by ______________.
61. The ______________ costs include cost of inspecting upon arrival, during manufacture, in laboratory tests and by outside inspectors.
62. The three fundamental characteristics of information are _______________, _______________ and ________________.
Multiple Choice Questions:
1. Which of the following is part of the enterprise? a) People
b) Common goal c) Resources d) All of the above
2. What are the different components of a business functional area? a) Business functions
b) Business activities c) Business rules d) All of the above
3. What are the elements of an information system? a) People, procedures and data
b) Data, information and knowledge
c) Hardware, software and information processing d) None of the above
4. What are the characteristics of information? a) Accuracy
b) Relevancy c) Timeliness d) All of the above
5. Which of the following people are involved in the implementation of the ERP system? a) Management
b) Employees
c) Vendors and consultants d) All of the above
6. Which of the following is the expansion of ERP? a) Enterprise resource planning
b) Emergency response planning c) Executive response procedure d) None of the above
7. Which of the following is the predecessor of ERP? a) MRP
b) Closed-loop ERP c) MRP II
d) All of the above
8. Which of the following is a misconception about ERP systems? a) ERP means more work and procedures
c) One ERP system will be suited for all organizations d) All of the above
9. Which of the following is true in the case of ERP systems? a) ERP is for decision-makers only
b) ERP is just for manufacturing organizations c) ERP is the sole responsibility of the management
d) A properly implemented ERP system makes the organization more efficient 10. Which document does MRP use to find out what products are going to-be made?
a) Bill of material
b) Requirements definition document c) Master production schedule d) None of the above
11. Which of the following is an advantage of ERP? a) Business integration
b) Better analysis and planning capabilities c) Use of latest technology and flexibility d) All of the above
12. Which of the following things should be done by an organization to become competitive? a) Deliver high-quality products on time
b) Deliver high-quality products as quickly as possible c) Deliver high-quality products at the best possible price d) All of the above
13. Which of the following is not true in the case of an ERP system?
a) It forces the competition to change their strategies and processes b) It influences business partners to become more competitive c) It improves the profits of the consulting organizations d) All of the above
14. Which of the following is a best practice business process attribute? a) Support organization's unique environment and requirements b) Automate the streamlined new processes
c) Distill lengthy, complex, multi-step processes into the fewest number of steps d) All of the above
15. SAP Best Practices empower your company with:
a) A proven methodology that leverages a prototype approach to implementation b) Thoroughly documented scenarios—from both a business and a technical perspective c) Proven pre-configurations of SAP solutions
d) All of the above
16. Which of the following is not true in the case of ERP systems? a) They allow increased control
b) They open up access to information to those who need it c) Information becomes available across the organization
d) They create more work and hence increases the IS workforce
17. Which of the following is a reason for getting the full benefits of an ERP system? a) Partially or poorly implemented ERP system
b) Improper use of the system
c) Inefficient maintenance of the system d) All of the above
18. Which of the following is not an intangible benefit of the ERP system? a) New business opportunities
b) Improved customer goodwill c) Reduction in inventory costs
d) Better relationships with business partners e) All of the above
19. Which of the following is a quantifiable benefit of ERP systems? a) Reduced inventory and inventory carrying costs
b) Reduced manpower costs
c) Improved sales and customer service d) All of the above
20. Which of the following is a decision support tool? a) Spreadsheets
b) Statistical packages c) Data managers d) All of the above
21. Who are the people involved in the ERP implementation? a) Vendors and consultants
b) Management c) Employees d) All of the above
22. Which of the following is a people issue of ERP project implementation? a) Change management
b) Training
c) Employee Resistance d) All of the above
23. Which of the following is a process issue of ERP project implementation? a) Employee re-location
b) Employee re-training c) Employee turnover d) None of the above
24. Which of the following is a people issue of ERP project implementation? a) Program management
b) BPR
d) All of the above
25. Which of the following is a technology issue of ERP project implementation? a) Software functionality
b) Technological obsolescence c) Application portfolio management d) All of the above
26. Which of the following is an implementation issue of ERP project? a) Project size
b) Lengthy implementation time c) High initial investment d) All of the above
27. Which is not a manufacturing method? a) Made-to-order
b) Made-to-stock c) Made-to-forecast d) Engineer-to-order
28. Which of the following is a benefit ERP systems? a) Reduction in inventory costs
b) Improved customer satisfaction c) Reduction in cycle time
d) All of the above
True/False:
1. The sidewalk espresso cart is an example of an enterprise. 2. The enterprise acts as a single entity.
3. In the modern approach, the various departments are compartmentalized and have their own goals and objectives, which from their point of view is in line with the organization's objectives. 4. Unless all the departments know what the others are doing and for what purpose,
interdepart-mental conflicts will arise thus disrupting the normal functioning of the organization.
5. The transparency and information access in an enterprise does not ensure that the departments will no longer be working in isolation pursuing their own independent goals.
6. Business managers are now trying to view their business operations from the perspective of a satisfied customer.
7. Sharing data effectively and efficiently between and within functional areas leads to more effi-cient business processes.
8. Management information systems are also called information reporting systems. 9. The ERP implementation project is an enterprise in its own right.
10. ERP systems should not mirror the business processes.
11. ERP packages are integrated software packages that help in the effective use of management resources to improve the efficiency of enterprise management.
13. ERP software is a mirror image of the major business processes of an organization. 14. ERP means more work and procedures
15. ERP tools automate many of the repetitive, monotonous and tedious procedures, tasks and processes, thus making the life of employees a lot easier.
16. ERP systems will make people redundant.
17. The hostility towards ERP can be eliminated if users are properly educated and made aware of the benefits of the ERP system.
18. ERP slows down the organization's growth.
19. Today the ERP system is completely and seamlessly integrated with the supply chain tools and techniques right from customer relationship management and supply chain management to logistics management.
20. ERP tools are no substitute for human intelligence and decision-making. 21. ERP tools are not very expensive.
22. The fundamentals of ERP are not the same as that of MRP II.
23. ERP system is capable of integrating with other tools like customer relationship management and supply chain management, thereby supporting businesses across company boundaries. 24. The most important step of ERP implementation steps is the phase called gap analysis. 25. ERP is an enterprise reengineering solution.
26. ERP does not offer a means of effectively increasing and managing the required resources. 27. Organizations that do not have an efficient ERP system will find it very difficult in this brutally
competitive business environment.
28. ERP is called the electronic embodiment of reengineering.
29. Historically and traditionally, ERP was exclusive to the service industry.
30. Legacy information systems have been functionally based and not integrated across multiple locations or functional areas.
31. ERP facilitates value creation by changing the basic nature of organizations.
32. Some examples of quantifiable benefits of ERP systems are new business opportunities, improved customer satisfaction and customer goodwill, better relationships with partners, etc. 33. The quantifiable benefits of ERP have a bottom-line impact on profitability and asset turnover
and a potential effect on stock value.
34. Even the simplest effort probably has only a 90 percent chance of success.
35. The ERP implementation team members should be people who have initiative, dedication, en-thusiasm, team skills and excellent communication skills.
36. Employee turnover during the transition phase will not affect the ERP implementation.
37. If the ERP implementation does not have the full backing of the top management it will defi-nitely fail.
38. The ERP system introduces hundreds of new business processes and will eliminate a lot of existing processes.
39. Stage transition is the process of finding out who is responsible after we go-live. 40. The typical IT organization expends as much as 80% of its human and capital resources. 41. The cycle time and cost of production are high for made-to-stock items.
42. ERP systems help in reducing cycle times.
43. Costs of scrap, re-work, re-inspection and low production yields for non-conforming items that are detected before they leave the company are external failure costs.
44. Design and development of new quality equipment, evaluation costs of a new product or service, „training of quality personnel are prevention costs.
45. Cost of inspecting upon arrival, during manufacture, in laboratory tests and by outside inspec-tors are quality appraisal costs.
UNIT -3: Business Process Re-engineering
Short Questions:
1. Write full form of BPR. 2. Write full form of TQM.
3. List some common features of BPR and TQM. 4. What is BPR?
5. List basic characteristics of BPR.
6. List different objectives of implementing BPR. 7. List myths of BPR.
8. List the enterprise redesign principles. 9. What is clean-slate re-engineering?
10. What is technology-enabled re-engineering?
11. List various financial benefits when IT is coupled with BPR. 12. What is the disadvantage of technology-enabled re-engineering? 13. List the phases of BPR implementation.
14. List various BPR success and risk factors as per Al-Mashari and Zairi.
Long Questions:
1. Define BPR. Explain basic characteristics of BPR. 2. Explain basic myths of BPR.
3. Identify various business process redesign principles adopted to enable re-engineering in an organization.
4. List and explain enterprise redesign principles. 5. Write differences between BPR and TQM.
6. How is BPR different from TQM? Identify the level of change, investment and risk factors involved in a re-engineering effort.
7. Explain different approaches in BPR implementation.
8. Explain various financial benefits when IT is coupled with BPR. 9. Explain advantages of using clean-slate re-engineering approach. 10. Explain disadvantages of using clean-slate re-engineering approach. 11. Discuss advantages of technology-enabled re-engineering approach.
13. List the phases of BPR implementation and explain any one of them in detail. 14. Explain “Plan BPR implementation” phase of BPR implementation.
15. Explain “Identify Opportunities for BPR in existing processes” phase of BPR implementation. 16. Explain “Develop a blueprint of the existing processes” phase of BPR implementation. 17. Explain “Implementation” phase of BPR implementation.
18. Discuss the factors affecting the success/failure of BPR.
19. Explain how BPR affects in change management in an organization. 20. Write note on: “Effect of BPR in implementation of ERP”.
Fill in the blanks:
1. BPR stands for _______________ 2. TQM stands for ___________
3. _____________ and ______________ are two approaches to implement re-engineering. 4. Successful BPR implementation yields enormous reduction in _____ and ______.
5. BPR makes enterprise more _____________ and _______ to changes in the market. 6. Process innovation is also known as _____________.
Multiple Choice Questions:
1. Which of following statements is incorrect in reference to BPR? a) Clean-slate thinking process
b) Software re-engineering c) Process innovation d) None of the above
2. Which of following is true in reference to BPR? a) TQM
b) Software re-engineering c) Process innovation d) None of the above
3. Which of following are elements of business re-engineering? a) Business processes
b) Integration c) Technology d) All of the above
4. Which of following is a valid BPR strategy?
a) Different databases for different applications b) Sequential development cycle
c) Capturing information at source d) None of the above
5. Which of following is an invalid BPR strategy? a) Organize around outcomes, not tasks b) Sequential development cycle c) Capturing information at source
d) None of the above
6. Which of following are valid BPR objectives? a) Downsizing
b) Software re-engineering c) Process improvement d) Process innovation
7. What is the starting point for BPR process? a) Based on existing process
b) Clean slate
c) None of the above d) Both (a) and (b)
8. What is the level of risk involved in a BPR exercise as compared to TQM? a) Same
b) Higher c) Lower
d) None of the above
9. What is the investment in BPR as compared to TQM implementation? a) Low initially, high to sustain
b) High initially, less later c) Always high
d) None of the above
True/False:
1. BPR stands for Business Procedure Re-engineering. 2. TQM stands for Time Quality Management.
3. High level of risk involved in a BPR exercise as compared to TQM. 4. Clean slate is the starting point for BPR process.
5. Same level of risk involved in a BPR exercise as compared to TQM. 6. BPR is also called as a process innovation.
7. TQM is also called as a process innovation.
8. Clean-slate is thinking process with reference to BPR.
UNIT -4: ERP Implementation, In Action and Support
Short Questions:
1. What are the benefits that motivate organizations in implementing ERP systems? 2. How are the reasons for going in for ERP systems grouped?
3. Organizations have used a number of technology rationales to justify the choice of an ERP system. Why is the choice of these rationales important?
4. What are the various challenges to successful ERP implementations?
5. What do you mean by software-business process incompatibility and why is it important for the success of an ERP implementation?
6. Why is communication important and how will poor communication affect the progress of an ERP implementation?
7. Why is top management support important for the success of an ERP implementation? 8. What are the popular misconceptions about ERP systems?
9. How is resistance of change dealt with?
10. What are the resources that are usually inadequate during an ERP implementation? 11. How does lack of organizational readiness hinder the ERP implementation?
12. Why is a long payback period an ERP implementation challenge? 13. What are data quality costs?
14. What are the hidden costs of ERP implementation?
15. How do ERP systems deliver dramatic productivity improvements and cost reductions? 16. What are the two basic characteristics of ERP implementation projects?
17. What are the objectives of ERP implementation?
18. What should one do in order to get the maximum benefit out of the ERP implementation? 19. What are the different phases of the ERP implementation life cycle?
20. What is the main objective of the pre-evaluation screening process?
21. Why is it better to limit the number of packages that are evaluated to less than 5?
22. Why is package evaluation said to-be a 'do it right the first time' proposition without any room for error?
23. What is the main objective of the package evaluation process?
24. Why is it said that there is no perfect package and the objective of the package selection process should be to find one that could be customized to obtain a 'good fit'?
25. Why is it important to develop selection criteria for package evaluation? 26. What are the most common reasons for ERP implementation failures?
27. Why ERP teams are formed and why is it a critical ERP implementation success factor?
28. Why is it that the suggestions of vendors and consultants on team composition can be wrong? 29. Why is it important to train users in the new ERP package as well as the new business processes? 30. How should the organization of the ERP team be done?
31. Why is it important to ensure complete knowledge transfer from vendors and consultants to the employees?
32. What are the issues that need to be addressed before the ERP system implementation? 33. What is the most critical factor that decides the success of any ERP system implementation? 34. Who are the people involved in the implementation of the ERP system?
35. What are the skills required by ERP team members in addition to the technical skills? 36. Who heads the executive committee?
37. Who heads the project management team and what is its composition?
38. What is the difference between the roles of management consultants and application consult-ants?
39. What is the responsibility of technical consultants? 40. What are the responsibilities of the package vendors? 41. Who within the company should participate in the project?
42. How does normal work of the organization happen during the ERP implementation? 43. Why is it necessary to have an owner or sponsor for the project?
44. What kind of training should be given to the managers and operational staff?
45. What is the nature of participation of various members of the organization in the ERP imple-mentation?
47. What are the responsibilities of the CEO or project sponsor?
48. Briefly explain the role of external consultants in the ERP implementation. 49. What are the duties of the work team leaders?
50. What are technical and administrative support teams? 51. Why is it said that ERP implementation is just the beginning?
52. What are the things the organization has to do in order to remain competitive?
53. Is the position of the executive sponsor a temporary one? If yes, who will ensure that the system and the business evolve hand-in-hand?
54. Why is continuous training required in the operation and maintenance phase? 55. What do you mean by an escalation mechanism?
56. What is the difference between the O&M phase of the ERP systems and other software systems?
57. What do you mean by product documentation?
58. What are the problems with an outdated or corrupted ERP database? 59. How is the real value of the ERP system realized during the O&M phase? 60. What happens during the ERP maintenance phase?
Long Questions:
1. How do ERP systems simplify business processes?
2. Explain how the ERP systems enhance productivity, flexibility and customer responsiveness? 3. What are compliance and control and how does an ERP system help organizations in achieving
them?
4. How do ERP systems improve the efficiency of organizations? 5. ERP systems enable new business and growth strategies. Explain. 6. How do ERP systems improve the agility of organizations?
7. Explain how ERP systems reduce costs and eliminate inefficiencies. 8. What is continuous improvement and how do ERP systems help?
9. How do ERP systems help in expanding the knowledge of key business data? 10. How do ERP systems help in extending your business to use the Internet? 11. What are the technology motivations for an ERP system?
12. What are the operational motivations for an ERP system?
13. Explain how inadequate definition of requirements affects the ERP implementation. 14. Why is resistance to change or lack of buy-in an ERP implementation challenge? 15. How do inadequate resources affect the success of an ERP implementation?
16. Why is inadequate training and education considered as a critical success factor of ERP imple-mentation?
17. How do unrealistic expectations of benefits and ROT affect the ERP implementation? 18. How can the miscalculation of time and effort affect the success of an ERP implementation? 19. How do poor project design and management affect the success of an ERP implementation? 20. Why is it said that poor ERP package selection is a disaster?
21. How can creating champions help in dealing with employee resistance? 22. Explain the implementation success rate with the help of a graph. 23. Explain the implementation facts and figures with the help of a graph. 24. What are the customization challenges of ERP implementation? 25. What are the four basic choices to customization?
27. Why are almost all organizations turning to some ERP package?
28. What are the technological, strategic, operational and business reasons for implementing ERP? Explain.
29. Explain the challenges faced before, during and after an ERP implementation. 30. What do you mean by the speed of an ERP implementation project?
31. What is the scope of an ERP project?
32. What are the resources of an ERP implementation project? 33. What are the risks of an ERP implementation project?
34. What do you mean by the complexity of an ERP implementation? 35. What are the benefits of an ERP implementation?
36. What do you mean by pre-evaluation screening and what are the activities done in this phase? 37. Why are package evaluation and selection important and what are the major tasks to-be done in
this phase?
38. What are major activities of the project-planning phase? 39. What do mean by gap analysis? How is it done?
40. What is reengineering and how is it performed?
41. What is the customization phase and what are the activities involved in this phase? 42. What do you mean by implementation team training and how is the training conducted? 43. Why is the testing phase important and what are the major activities of this phase? 44. What do you mean by going live?
45. Explain the importance of end-user training and the various tasks performed in this phase. 46. What do you mean by the post-implementation phase and what are the main activities of this
phase?
47. Why it is important to form a selection committee to conduct the evaluation process and what should be the composition of the committee?
48. What are the different solutions to bridge the 'gaps' between the company's business process and the package's functionality?
49. Why is it said that ERP should not be used as a downsizing tool? 50. What do you mean by the BPR approach to ERP implementation? 51. How are ERP vendors reducing the customization costs?
52. Why there is a lack of top management buy-in, commitment and support for ERP implementa-tion and how can it lead to project failure?
53. How does improper planning and budgeting result in failed ERP implementations? 54. Why does the use of a wrong ERP tool lead to implementation failure?
55. How does lack of training lead to ERP implementation failure?
56. Why is the work culture of the organization important in the success of an ERP implementation? 57. Explain in detail the various issues, factors to be considered and steps to be followed during the
ERP package implementation.
58. Discuss the success factors of an ERP implementation.
59. Explain the organization structure taking into account the permanent nature of the ERP systems. 60. What are the roles and skills needed for the employees in the post-implementation scenario? 61. How will one decide whether to upgrade or go in for new software?
62. Explain the various tasks during the operation of the ERP system. 63. How should the ERP training be conducted?
Fill in the blanks:
2. SOA stands for _____________. 3. KM stands for ___________. 4. XML stands for ___________.
5. _______________ integrates all the departments of the organization thus allowing free and seamless information flow across departmental boundaries.
6. ___________ are everything that is needed to support the project.
7. ____________ of the project includes all of the functional and technical characteristics that the company wants to implement.
8. ______________ of a project is a factor that impacts the overall success of the ERP implementation.
9. ____________ is the degree of difficulty of implementing, operating and maintaining the ERP system.
10. ______________ are the amount to which the company will utilize functionality of the ERP system for software development, maintenance and other support activities.
11. CIO stands for ____________.
12. Adopting an ERP system successfully or to make the changeover from one system to another, ________________ is a must.
13. _____________ is essential for the success of the ERP system before, during and after the implementation.
14. The most critical factor that decides the success of any ERP system implementation is the _____________.
15. The project sponsor heads the ___________.
16. The ____________ heads the project management team.
17. ______________ oversee the day-to-day operations of their respective functional areas.
18. ____________ focus primarily on the function of management as it relates to the organization of resources and business process flows.
19. _____________ focuses on the process of communicating, teaching, demonstrating and configuring software for the business process flows.
20. ___________ deals with technical issues such as database conversions, source code modifications, communication protocols, operating systems, software installation, hardware systems and integration programs.
21. _____________ are the people who have developed the ERP packages.
22. ___________ advise about best working practices, software functionality and assist with techni-cal issues.
23. The _____________ is a group of senior management who represent the interests of the company management and is headed by the person who is in-charge of the ERP project implementation.
24. The ___________ defines the objectives, monitors progress and quickly resolves the issues that are brought to their attention.
25. The ____________ or implementation teams are composed of people who will actually perform the tasks set forth in the project plan.
26. The ___________ or ___________ forms the basis for project tracking and monitoring.
27. The success of the operation and maintenance phase is measured by __________. 28. SWOT stands for ___________, ______________, _____________ and ____________.
29. FAQ stands for ______________.
Multiple Choice Questions:
1. Which of the following is an objective of ERP implementation? a) Speed and scope
b) Resources and risk c) Complexity and benefits d) All of the above
2. Which of the following is not an ERP implementation life cycle phase? a) Package selection
b) Customization c) Reengineering d) Recruitment
3. Which of the following reduces customization costs? a) ASAP
b) Customizer c) Configuration d) All of the above
4. ROI stands for _____________. a) Return on investment
b) Repeatable operational incidents c) Regular official instructions d) None of the above
5. Which of the following is an ERP team member? a) Project sponsor
b) Project manager
c) Consultants and vendors d) All of the above
6. Which of the following is not an executive committee member? a) CEO
b) CIO
c) Project manager
d) Employee representative
7. Which of the following is a project management team member? a) Project manager
b) Vendor representative c) Consultant's representative d) All of the above
8. Who heads the project management team? a) CEO
b) CIO
c) Project manager d) COO
a) Database centralization b) Concurrent engineering
c) Capturing information at source d) All of the above
True/False:
1. The speed of a project is directly related to the amount of time that a company has before the completion of the ERP implementation.
2. Companies of different sizes, business environments and organizational cultures have the same levels of complexity.
3. ERP resources include people, hardware systems, software systems, technical support and con-sultants.
4. A quickly implemented ERP system tends to-be at lesser risk than one implemented at a slower pace, taking the necessary precautions.
5. ERP tools automate almost all aspects of the organization's activities.
6. PeopleSoft is strong in HR and less so in manufacturing; Baan, on the other hand, is historically stronger in manufacturing than in financials.
7. Human factors are taken into account during the reengineering phase.
8. Customization is the phase where ERP is made available to the entire organization. 9. ERP teams can be dismantled after successfully implementing the ERP system.
10. Employee co-operation is the most critical factor for the successful implementation and opera-tion of the ERP system.
11. The role of the project sponsor is to ensure that the ERP implementation gets all the assistance it needs from resources to management backing.
12. The executive committee includes the top management but not the vendors and external con-sultants.
13. After the implementation of the ERP system, the functional participants become end-users. 14. Application consultants often participate in project management and will provide high-level
direction for the overall successful implementation and use of an ERP system. 15. Technical consultants work closely with application and management consultants.
16. The executive committee is responsible for the monitoring and evaluation of the project and its progress.
17. The implementation team is responsible for conducting the scheduled work, administering the project, and communicating with the in-house team and the consultants.
18. Work teams are also called implementation teams.
19. A successfully implemented ERP system will automatically produce results. 20. An ERP is an ongoing project.
21. An enterprise system is not a project; it is a way of life.
22. The O&M phase of the ERP system is the same as that of other software systems.
23. The O&M project manager conducts the SWOT analysis. Training is a never-ending activity.
Short Questions:
1. What are technologies that improve the efficiency of ERP systems and enable the companies to do business at Internet speed?
2. How does BPR help in the implementation of ERP system? 3. What is a data warehouse?
4. What do you mean by data warehousing?
5. What is the primary concept of data warehousing? 6. What is data mining?
7. What are the problems with data analysis by human analysis? 8. What is difference between OLAP and OLTP?
9. What do you mean by PLM?
10. What are the different phases of a product life cycle? 11. What do you mean by SCM?
12. What is customer relationship management? 13. What is a geographical Information System?
14. What is difference between Intranets and Internet?
15. Why it is important to give business partners and customers access to an organizations data? 16. How are technological advancements changing the way companies do business?
17. What do you mean by middleware?
18. What are the inherent characteristics of computers that leave them open to attack or operating error?
19. What are the technologies that are integrated into the organization’s ERP system to make it an e-Business?
20. What do you mean by e-Business?
21. What are the five major processes in a typical ERP system? 22. What are the advantages of doing business the e-Business way?
23. What are the tools that help organizations to make better and informed decision? 24. What do you mean by data mart?
25. List components of data warehouse. 26. List advantages of data warehouse.
Long Questions:
1. What are the limitations of ERP systems?
2. How can we overcome the limitations of ERP systems?
3. What is the difference between operational data and archive data? 4. How does data warehousing improve the efficiency of ERP systems?
5. What is the need for automated computer systems for intelligent data analysis? 6. Why OLAP is called fast analysis of shared multi-dimensional information? 7. What are the uses of OLAP?
8. What are the advantages and uses of PLM?
9. What are the areas in which PLM helps an organization?
10. How does SCM help in improving the efficiency of an organization? 11. How does CRM help in improving the efficiency of an organization? 12. How does GIS help an organization?
13. What is the relationship between intranets, extranets and e-commerce? 14. How do technological improvements affect ERP system?
15. What is the use of middleware to ERP? Explain with examples. 16. What are portals and how do they help the ERP system?
17. How has e-Business changed the definition of Enterprise System?
18. Define e-Business and explain how it can improve the functioning of an organization? 19. How does the quality of decision-making process improve in an e-Business?
20. How can GIS integrated into the supply chain improve the efficiency of procurement and delivery?
21. Explain the connection between ERP and e-Business. Also explain the technologies involved. 22. Discuss how the different enabling technologies help in integrating the supply chain.
23. Explain the e-Business process model.
24. Explain ERP/e-Business integration with the help of a diagram. 25. What is the importance of Business Intelligence?
26. What are the benefits of Business Intelligence?
27. What are the factors that influence Business Intelligence?
28. How do you integrate Business Intelligence into your business processes? 29. How important is it for ERP systems to have Business Intelligence?
Fill in the blanks:
1. OLAP stands for ________________. 2. SCM stands for ________________. 3. CRM stands for ________________. 4. GIS stands for ________________. 5. EDI stands for ________________. 6. BPR stands for ________________. 7. OLAP stands for ________________. 8. PLM stands for ________________. 9. API stands for ________________. 10. CAD stands for ________________. 11. B2C stands for ___________. 12. B2B stands for __________. 13. EFT stands for __________.
14. ____________ is used to accept and make payments between trading partners.
15. ____________ is a collection of data designed to support management decision making. 16. __________ summarized data are the hallmark of a data warehouse.
17. ___________ summarized data can come from either the lightly summarized data used by enterprise elements or from current detail.
18. The heart of a data warehouse is its ____________, where the bulk of data resides. 19. Classification means arranging data into ______________ groups.
20. Groupware is a ________ tool.
21. Lotus Note is a ____________ application. 22. Single-sign on is a ____________ feature.
Multiple Choice Questions:
1. The primary goals of a data warehouse is/are a) data consistency
c) publish used data d) all of the above
2. One of the characteristic of data warehouse is/are a) subject – oriented
b) object – oriented c) volatile
d) none of the above
3. Which is the component of data warehouse? a) Metadata
b) Detailed data c) Transaction data d) None of the above
4. Current detail which used in data warehouse is typically ____________ years old? a) two to five
b) one to two c) one to ten
d) none of the above
5. Which is one of the functions of integration and transformation programs in data warehouse? a) Re – formatting
b) Re – calculating c) Detailing of data d) Categorized the data
6. Which task(s) is/are solved by data mining? a) Predicting
b) Classification c) Clustering d) All of the above
7. Which technique(s) is/are commonly used by data mining? a) Neural networks
b) Rule induction c) Decision tree d) All of the above
8. _____________ applications are designed to measure and optimize financial performance and/or establish and evaluate an enterprise business strategy.
a) BPM b) CRM c) SCM
d) None of the above
9. e-Learning is a ___________ tool. a) knowledge management b) portal management
c) document management d) None of the above
10. Customer community portal is ________ portals. a) B2B
b) B2C c) C2B
d) All of the above
11. Yahoo and Google are examples of which kind of portals? a) Personalized portal
b) General public portal c) Vertical portal d) Employee portal
12. Supplier community portal is ______________ portal. a) public
b) B2C c) B2B d) B2E
13. Knowledge portal is ______________ portal. a) public
b) B2C c) B2B d) B2E
14. Which portal can also generate alerts and remind the managers to arrange the appraisal meeting?
a) e-Marketplace portal b) Knowledge portal c) Human resource portal d) None of the above
15. Which portal can also generate alerts and remind the managers to arrange the appraisal meeting?
a) e-Marketplace portal b) Knowledge portal c) Human resource portal d) None of the above
16. Which is/are the benefits given by portal? a) Cost reduction
b) Expert locator
c) Productivity improvement d) All of the above
17. _____________ organizes the content of the portal into folders and folders, topic and sub-topics etc.
a) Taxonomy b) Clustering c) Single Sign-On d) None of the above
18. _____________ is a computer based tool for mapping and analyzing things that exist and events that happen on earth.
a) GIS b) PLM c) OLAP d) SCM
19. _____________ means a task of searching for the most influential independent variables for a selected target variable.
a) Detection of relations b) Classification
c) Predicting
d) Deviation detection
20. _____________ means a task of determining the most significant changes in some key measures of data from previous or expected values.
a) Detection of relations b) Classification
c) Predicting
d) Deviation detection
True/False:
1. Information that is relevant for one person might not be relevant for another. 2. Accuracy means that information is not free from bias.
3. Timeliness means that the information is free from mistakes and errors. 4. ERP is a structured approach to optimizing a company’s internal value chain.
5. E-Business stands for “electronic business” and involves communications and doing business electronically through the Internet.
6. Web-enabled ERP systems prevent companies from looking at processes that span multiple enterprises.
7. Supply chain management is the coordination of material, information and financial flows between and among all the participants.
8. Data warehousing, data mining and OLAP are not knowledge discovery tools.
9. In today’s information age, the company that has better business intelligence will definitely have an edge over its competitors.
10. The primary concept of data warehousing is that the data stored for business analysis can most effectively be accessed, by separating it from the data in the operational systems.
11. The data warehouse is oriented toward those major subject areas of the organization, which have been defined in the data model.
12. Data is loaded and accessed in data warehouse but not changed.
13. Summarized data is one of the most critical components of data warehouse.
14. Data mart is a sub-set of an enterprise wide data warehouse, which typically support an enterprise element.
15. Using highly summarized data, executives have the capability of accessing increasing levels of detail through a “drill-down” process.
16. Data warehouse development can be an effective first step in reengineering the enterprise’s legacy systems.
17. Clustering tries to group similar items together.
18. Data mart contains more data than data warehouse and is difficult to navigate. 19. Knowledge portal is a type of B2B portal.
20. E-Marketplace is a type of B2E portal.
21. An enterprise portal solution can be a very powerful collaborative tool. 22. Search engine is a knowledge management tool.
23. Public website is an example of structured content.
UNIT -6: ERP and Enterprise Applications-Emerging Trends
Short Questions:
1. What is SaaS?
2. SaaS is popular for what types of applications?
3. What are two popular pricing models for ERP software as a service? 4. What is cloud computing?
5. What are the typical areas of cloud computing? 6. What is hosted ERP?
7. What is SOA?
8. What is enterprise service architecture? 9. What is RFID?
10. What are the functions of RFID tags and readers? 11. What is M-commerce?
12. What is EAI?
13. Who are the leading EAI vendors? 14. What is ERP II?
15. What is enterprise application integration?
16. What are the three important elements that have rejuvenated the functioning of ERP? 17. List out any ten open source ERP software.
18. What do you mean by hybrid cloud? 19. What do you mean by PaaS?
20. Give the new models which are used to deploy ERP in organization. 21. What is difference between SaaS and Hosted ERP?
Long Questions:
1. What are the emerging models of deploying ERP software and enterprise applications? How do they benefit the user?
2. Explain software as a service. What are its characteristics? What are the benefits of SaaS? What are the drivers of SaaS?
3. How is SaaS becoming popular for ERP deployment? What are the major issues in putting an application like ERP on SaaS?
4. What are the capabilities needed from a service provider to put an application like ERP on SaaS? 5. Explain cloud computing with its advantages.
6. How is hosted ERP different from SaaS? For which type of customers hosted ERP is a good option?
7. Define SOA. What is a service? What are the properties of a service? What are the fundamental principles of SOA? What are the benefits of SOA?
8. What is RFID? What are the advantages and disadvantages of RFID over barcode? 9. Describe technology components of RFID.
10. What are the benefits of RFID technology? How are ERP vendors adopting RFID?
11. What are the advantages of mobile technology? Explain some of the common usage of mobile commerce.
12. How EAI applications benefit business? How is EAI hub model better than point-to-point connection?
13. How ERP II technologies make ERP more powerful? 14. Explain open source ERP with examples.
15. How have web-enabled ERP helped enterprises in becoming more efficient?
16. How is enterprise application integration helping organizations to get more out of their ERP systems?
17. Explain SOA and Saas with examples. 18. Explain architecture of cloud computing. 19. Discuss types of cloud with examples. 20. Differentiate: SaaS and Cloud computing.
Fill in the blanks:
1. SaaS stands for _________________.
2. SaaS model of software deployment is known as “software __________________” _____________.
3. Cloud computing uses storage ______________. 4. Hosted ERP has a _______ tenant architecture.
5. Application upgrade is done by ____________ in case of SaaS. 6. SOA stands for _______________.
7. Loose coupling is a fundamental principle of _________________. 8. RFID stands for ____________.
9. Tracking of items is facilitated by _____________ technology. 10. EAI stands for ______________.
11. Tibco software is a leading _____________ vendor.
12. A _____________ cloud enables enterprises to implement cloud computing solution at either their own site or at service provider’s data center.
13. __________ cloud is a composition of two or more clouds that remain unique entities but are bound together, offering the benefits of multiple deployment models.
14. PaaS stands for _____________. 15. AaaS stands for _____________. 16. SMB stands for _______________.
17. SaaS application delivery follows a ______________ model.
18. In _____________ maintenance activities are managed from a central location rather than at each customer’s site.
19. ___________ deployment model promises to reduce the software license cost. 20. Hosted ERP uses ____________ tenant architecture.
21. A/An _____________ tag is an RFID tag that does not contain a battery. 22. A/An ______________ is a device that is used to interrogate an RFID tag.
Multiple Choice Questions:
1. Which cloud provides the flexibility of in house applications with the fault tolerance and scalability of cloud based services?
a) Public b) Private c) Hybrid
d) Both (a) and (c)
2. __________ is a technology that made ERPs more effective. a) RFID
b) SaaS c) Hosted ERP d) None of the above
3. __________ is a model that used to deploy ERPs more effectively. a) Cloud computing
b) Mobile business c) RFID
d) None of the above
4. Which model is followed by SaaS? a) One to many
b) Many to many c) Many to one d) All of the above
5. Which cloud includes virtualization technology to enhance scalability, resource management, and hardware utilization?
a) Public b) Private c) Hybrid
d) All of the above
6. Why industries accept the SaaS now days?
a) Growth of adoption of package applications by SMBs b) Computing has become a commodity
c) More matured software evolution d) All of the above
a) It follows single tenant architecture. b) Software customization is not possible.
c) Responsibility of ERP vendor is to maintain infrastructure. d) None of the above
8. Which statement is/are true for Hosted ERP? a) It follows single tenant architecture. b) Software customization is possible.
c) Responsibility of service provider is to maintain infrastructure. d) All of the above
9. In _______, some of the large IT organizations like Google and IBM started large scale cloud computing research project to make this idea a commercial success.
a) 2006 – 2007 b) 2007 – 2008 c) 2009 - 2010 d) 2010 - 2011
10. Which statement is/are true for Cloud Computing? a) It improves efficiency and utilization of resources. b) It provides the facility to centralization of infrastructure. c) It provides better reliability in terms of availability of data. d) All of the above
True/False:
1. SaaS uses a subscription model of “Pay as you use”.
2. SaaS is more popular for application that varies according to the industry. 3. Platform as a service is a SaaS technology.
4. Licence is owned by the ERP vendor in case of a hosted ERP. 5. Reusability and modularity are principles of SOA.
6. Sterling commerce is an RFID technology vendor.
7. ERPs can be accessed from anywhere and can be extended outside the organization – ERP II made it possible.
8. Oracle is an ERP vendor.
9. A public cloud enables organizations to use infrastructure and applications via the Internet that reside in the cloud.
10. Business Engineer helps implementation teams configure the Oracle modules. 11. SAP is offering customized solutions for more than 25 industries.
12. SAP will remain the undisputed leader of the ERP market for the foreseeable future. 13. Oracle gets about 50% of its revenues from maintenance.
14. A private cloud includes virtualization technology to enhance scalability, resource management, and hardware utilization.
15. Hybrid cloud provides the flexibility of in house applications with the fault tolerance and scalability of cloud based services.
16. Cloud computing customers do not own the physical infrastructure, thus avoiding capital expenditure by renting usage from a third-party provider.
17. SaaS had become more popular for applications that are more standardized.
18. SaaS vendors price applications on a per-user basis with additional fees for extra bandwidth and storage.
19. Hosted ERP is little bit costlier then SaaS, but gives companies additional benefits of customizing the solution as per their requirement.
