Proven Communication Solutions for Citizens
and Emergency Services
Guy W Clinch
Avaya Innovation
Enables Businesses
to Excel by Making Collaboration
Intuitive, Relevant and
3
A Holistic Approach to Collaboration
User Applications
and Devices
Infrastructure
Data
Integration
with Business
and Social Apps
Contact
Center
Avaya: Strong, Stable and Growing
INVESTING
IN R&D
5,400 patents or patents
pending
ENVIRONMENTALLY
SOUND
40% more energy efficient
than any other network
19,000
Employees in 54 Countries
Nearly
10,000
Channel Partners Worldwide
Labs
in Australia, Canada, Germany, India,
Israel, Japan, Singapore, US and the UK
32
Global Delivery Support Centers
Largest global installed base
Headquarters
Basking Ridge, NJ
USA
5
Businesses Worldwide Rely on Avaya
More Than
5,500
Healthcare Institutions
Top 10
Hotel Groups
16,000
Retail Sites
Top
20 Airlines
Nearly
5,000
Educational
Institutions
Government
Agencies
in more than
25 Countries
70%
of the Largest
Banks
Every
Fortune 100
Manufacturing
Company
Avaya’s presence in Europe, Middle East and Africa
6,000+ employees
Regional Headquarters:
Frankfurt, Germany
Guildford, UK
Presence in 33 countries
1,400+ Business Partners
11 NOC/Technical Support
Centers
4 Executive Briefing Centers
7 Training Centers
Avaya Labs R&D: Germany,
UK, Israel, Ireland, France,
Hungary, & Russia
J.D. Power Associates
Certification
For 2 years in a row, Avaya has been
recognized by J.D. Power
and Associates for
“Providing
An Outstanding Customer
Experience”
Hall of Fame Award
Recognition for Lifetime
Achievement for Outstanding
Service
1J.D. Power and Associates 2010 Certified Technology Service & Support Programs, developed in conjunction with Technology Services Industry Associates (TSIA).
For more information, visit www.jdpower.comor www.tsia.com
Best Customer Commitment
Best Knowledge Management
Practices
Best Service Delivery
Optimization
#1 MARKET
SHARE
Unified Communications
1
,
Contact Center
2
, Enterprise
Messaging
3
, Audio
Conferencing
4
Voice
Maintenance Services
5
and SMB
Excellence in Service
Operations Awards
Awarded for exceptional
processes and support delivery
Positioned in Leaders Quadrant
in Gartner Magic Quadrants for
Corporate Telephony, 2010
(1)
;
UC, 2010
(2)
and CC
Infrastructure Worldwide,
2010
(3)
(1) Gartner Magic Quadrant for Corporate Telephony, Steve Blood et al, Aug. 2010
(2) Gartner Magic Quadrant for Unified Communications, Bern Elliot et al, July 2010
(3) Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus et al, Feb. 2010
Diverse environments in EMEA can cause challenges
Diverse
Geographies
Rural Municipalities
Urban Municipalities
Many Telco’s
Diverse
Cultures
Diverse
Backgrounds
Diverse
languages
Changing Demographics
Handling many different types of communication
Wired Communications Wireless
Communications
Software Communicators Satellite Communicators Who knows what’s next
VoIP Communicators Social Media Enterprise Organization Caller
