Going Mobile With Your SAP End-User Training. Steve Horn

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Going Mobile With Your SAP End-User


Steve Horn shorn@aspirehr.com


Real Experience. Real Advantage.



Topics To Be Discussed:

 Brief Personal History

 About AspireHR

 Learning Points to be Covered

 End User Training Delivery Roadmap

 Mobile Training Demo

 Best Practices for End User Training

 Key to Success in Mobile End-User Training

 Recommended Formats for Mobile Training

 Training Examples

 Cost Savings/Return on Investment for Mobile Training

 Summary


Real Experience. Real Advantage.



Brief Personal History

 Director of Training for AspireHR since 2008

 Responsible for all training programs at AspireHR University

 Worked with SAP HCM module since 1997

 Served as an HR instructor for SAP America for five years

 Extensive experience in designing, developing, and delivering end-user and project team training for many clients


Real Experience. Real Advantage.




Real Experience. Real Advantage.



About AspireHR –


Real Experience. Real Advantage.




Real Experience. Real Advantage.



Training Services Offered – AspireHR University

 Project Team Training

 Customized End-User Training

 Onsite Training

 “Virtual” Live Project Team or End-User Training

 Mobile Training

 One Stop Shopping For All SAP HCM Training (and Consulting) Needs


Real Experience. Real Advantage.



Learning Points Preview

 Why Mobile Training?

 The Advantages/Challenges with Mobile Training

 Best Practices for Implementing Mobile Training

 The End-User Training Delivery Roadmap


Real Experience. Real Advantage.



Why Mobile Training?

 SAP end-user training usually affects thousands of employees

 ESS/MSS training, for instance, would

affect almost all employees across the entire company or globe

 Large audience limits training delivery options

 Instructor-led classroom training may not be practical (travel and other classroom costs are too expensive)

 Mobile training brings the course to where your users are and when they need it


Real Experience. Real Advantage.



The Advantages With Mobile Training

 Lower cost than instructor-led classroom training

 Training materials can be accessed from wherever the user needs them (warehouse, shop floor, recruiting office, etc.)

 Very easy to “push” new training content to the user community

 Less challenges in scheduling classroom instruction or live virtual training

 Reduction in lost productivity during classroom time


Real Experience. Real Advantage.



The Challenges With Mobile Training

 It will never be as effective as instructor-led

classroom training (this is just a fact)

 Enforcing completion of courses may be difficult

 Students don’t have direct access to a live instructor

 Screen size limitations of mobile devices

 More difficult to accommodate hands-on exercises from mobile devices

 Only works well for certain types of end-user training


Real Experience. Real Advantage.



Recommended Areas for Mobile Training

 Non-technical topic

 Example: ESS, MSS, purchase requisition approval, etc.

 Ideal for SAP screens with minimal scrolling and data entry

 SAP applications that users will access infrequently

 Example: benefits enrollment

 Transaction codes that work well with the SAP “web GUI” (if applicable)

 Try and see how the application looks in the mobile environment (if it looks good, consider it for mobile training)


Real Experience. Real Advantage.




Real Experience. Real Advantage.



Phase I – Assessment/Design (Milestones)

 Define scope of mobile training

 Training plan/timeline (client sign-off)

 Mobile course outlines (client sign-off)

 Define training system data requirements

 Used for any hands-on exercises


Real Experience. Real Advantage.



Phase II – Development/Testing (Milestones)

 Development of mobile training materials for review

 Set up of training system (this will be used for any hands-on exercises)

 Testing of training exercises

 Delivery of TTT for instructors who will be delivering mobile content

 Recording/final edits of mobile training materials

 Example: webinars, videos, simulations/tutorials, etc.


Real Experience. Real Advantage.



Phase III – Deployment/Support (Milestones)

 Rollout of mobile training content to end-users (2 – 3 weeks before go-live)

 Assessment of training effectiveness/training material updates (ongoing via online evaluation forms)

 Finalized post go-live training strategy

 Knowledge transfer with training team (client sign-off)


Real Experience. Real Advantage.




Real Experience. Real Advantage.




Real Experience. Real Advantage.



Best Practices for Implementing Mobile Training

 Limit your mobile courses to 2 – 3 hours or less

 Make mobile training mandatory (if at all possible)

 Test students on their learning from the mobile courses

 Develop course content with the mobile environment in mind

 Make mobile training courseware easily-accessible from learning portal

 Focus on non-technical topics

 Offer a web-based version of training for students without a mobile device


Real Experience. Real Advantage.



Keys to Success for Mobile End-User Training

 Make it fun

 Be flexible and evolve your program over time

 Incorporate hands-on exercises into your training (if possible)

 Tell them what they “need to know,” nothing more


Real Experience. Real Advantage.



Keys to Success for Mobile End-User Training


 Accept the fact that mobile will not work for all end-user training

 Make your training materials easily accessible via the Web

 Measure the effectiveness of your mobile training program


Real Experience. Real Advantage.



Make It Fun

 Instructor needs to be excited and energetic about what they are teaching (especially

for mobile training)

 Add humor to your training

 Test your students’ knowledge (make it challenging for them)


Real Experience. Real Advantage.



Be Flexible and Evolve Your Program

Over Time

 If something isn’t effective, get rid of it

 Example: training manuals

 Listen to your students and make changes based on their evolving needs

 Mix it up (try different methods so that your training program doesn’t become stagnant)

 Learn from your past experiences


Real Experience. Real Advantage.



Incorporate Hands-On Exercises Into

Your Training (if possible)

 “Hands on” experience is most effective for learning

 Offer exercises for your mobile classes

 Set up a dedicated training client/portal

 Make exercises available via the students’ mobile devices (whenever practical)


Real Experience. Real Advantage.



Tell Them What They “Need to Know,”

Nothing More

 Training manuals don’t work – especially for mobile (way too much information)

 Students don’t care about background information

 Tell them what they “need to know”

 Remember the “KISS” Principle

 Mobile students will be “on-the-go” – be efficient in delivery of your training


Real Experience. Real Advantage.



Use Many Different Training Mediums

 We all learn differently

 The more mediums you use, the more success you will have (content must be dynamic)

 Example training mediums:

 Recorded webinars

 Simulations/tutorials

 Videos

 Hands-on exercises/testing

 PowerPoint (used sparingly)

 etc.


Real Experience. Real Advantage.



Accept the Fact that Mobile Will Not

Work for All End-User Training

 During the Assessment Phase, identify those areas that will work for mobile training

 Identify an alternative delivery method for those areas that aren’t “mobile friendly”:

 Instructor-led classroom instruction

 Live webinars

 Web-based training courses

 CBTs

 Etc.

 Don’t try to force a training topic into the mobile environment if it doesn’t work


Real Experience. Real Advantage.



Make Your Training Materials Easily

Accessible Via The Web

 Put your training materials at your users’ fingertips

 Post all training content on your learning portal

 Incorporate mobile content into your ESS/MSS portal

 Through help “links” and context sensitive help

 Keep training materials up-to-date (with system changes)

 Notify your user community on updates to training materials


Real Experience. Real Advantage.



Measure the Effectiveness of Your

Mobile Training Programs

 Continuously improve your training

 Measure the effectiveness with hands-on exercises/testing

 Course evaluations (online via mobile devices)

 Feedback from company’s SAP help desk – identifies “pain points”

 Meet with your customers to discuss their training needs

 Evolve your training programs based on this feedback

 If something doesn’t work in the mobile environment, find another delivery option


Real Experience. Real Advantage.



Get Your Users Excited About Their

SAP Tools

 Get the word out early – change management!

 “Sell” the new tools:

 Why the new system is being implemented

 How it will make their jobs easier

 Advantages of the new tools

 Offer demos and knowledge sharing sessions early

 Have top management/key department personnel sell the system

 Organize “fun” events prior to go-live to get users excited about their new SAP tools


Real Experience. Real Advantage.



Recommended Formats For Mobile Training

 Training content must be easy-to-use from a mobile device (navigation should be smooth)

 Formats that work well on mobile devices:

 Tutorials/simulations

 Videos

 Recorded webinars

 Avoid PowerPoint slides, PDFs and other “static” documents [ex: manuals] (boring, lots of scrolling)

 Training delivered on mobile devices needs to be dynamic and efficient


Real Experience. Real Advantage.



Training Website Example

 Get the word out early to your user community

Users can access their training materials and courseware via their mobile device from an easy-to-use learning portal.


Real Experience. Real Advantage.



Quick Reference Card (QRC) Example

Quick reference cards (QRCs) or job aids provide end-users with step by step instructions on how to use their SAP tools from their mobile device.


Real Experience. Real Advantage.



Tutorial/Simulation Example

From their mobile devices, users can play simulations or tutorials to learn how to use their SAP tools.


Real Experience. Real Advantage.



Video Example

From their mobile devices, users can play videos to learn about their new SAP tools and how to use them.


Real Experience. Real Advantage.



Course Evaluation Example

From their mobile devices, users can complete an online course evaluation form to provide feedback on classes to the training team.


Real Experience. Real Advantage.



Cost Savings/Return on Investment (ROI)

For Effective Mobile Training

 Reduced training costs, less lost time on the job

 Happier, better trained users (answers at their fingertips)

 More efficient use of the SAP system

 Harmony between HR and IT departments (users have a system they actually know how to use)

 Increased enthusiasm for future projects

 Reduced calls to the SAP help desk (users already have the answers they need in their hands)


Real Experience. Real Advantage.



Summary - Key Learnings

 Why Mobile Training?

 The Advantages/Challenges with Mobile Training

 Best Practices for Implementing Mobile Training

 The End-User Training Delivery Roadmap


Real Experience. Real Advantage.



7 Key Points To Take Home

 Mobile training is an option that should be seriously considered

 Use a structured roadmap for designing, developing, and delivering your mobile end-user training

 Remember the advantages/challenges with mobile training

 Make your mobile training dynamic and fun

 Include hands-on exercises with your training (when possible)

 Mobile training doesn’t work for all end-user training (don’t force it)

 Evolve your mobile training with your users’ needs and new technologies


Real Experience. Real Advantage.




Real Experience. Real Advantage.





Thank you for participating.


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