Going Mobile With Your SAP End-User Training. Steve Horn

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Going Mobile With Your SAP End-User

Training

Steve Horn shorn@aspirehr.com

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Topics To Be Discussed:

 Brief Personal History

 About AspireHR

 Learning Points to be Covered

 End User Training Delivery Roadmap

 Mobile Training Demo

 Best Practices for End User Training

 Key to Success in Mobile End-User Training

 Recommended Formats for Mobile Training

 Training Examples

 Cost Savings/Return on Investment for Mobile Training

 Summary

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Brief Personal History

 Director of Training for AspireHR since 2008

 Responsible for all training programs at AspireHR University

 Worked with SAP HCM module since 1997

 Served as an HR instructor for SAP America for five years

 Extensive experience in designing, developing, and delivering end-user and project team training for many clients

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About AspireHR –

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Training Services Offered – AspireHR University

 Project Team Training

 Customized End-User Training

 Onsite Training

 “Virtual” Live Project Team or End-User Training

 Mobile Training

 One Stop Shopping For All SAP HCM Training (and Consulting) Needs

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Learning Points Preview

 Why Mobile Training?

 The Advantages/Challenges with Mobile Training

 Best Practices for Implementing Mobile Training

 The End-User Training Delivery Roadmap

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Why Mobile Training?

 SAP end-user training usually affects thousands of employees

 ESS/MSS training, for instance, would

affect almost all employees across the entire company or globe

 Large audience limits training delivery options

 Instructor-led classroom training may not be practical (travel and other classroom costs are too expensive)

 Mobile training brings the course to where your users are and when they need it

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The Advantages With Mobile Training

 Lower cost than instructor-led classroom training

 Training materials can be accessed from wherever the user needs them (warehouse, shop floor, recruiting office, etc.)

 Very easy to “push” new training content to the user community

 Less challenges in scheduling classroom instruction or live virtual training

 Reduction in lost productivity during classroom time

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The Challenges With Mobile Training

 It will never be as effective as instructor-led

classroom training (this is just a fact)

 Enforcing completion of courses may be difficult

 Students don’t have direct access to a live instructor

 Screen size limitations of mobile devices

 More difficult to accommodate hands-on exercises from mobile devices

 Only works well for certain types of end-user training

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Recommended Areas for Mobile Training

 Non-technical topic

 Example: ESS, MSS, purchase requisition approval, etc.

 Ideal for SAP screens with minimal scrolling and data entry

 SAP applications that users will access infrequently

 Example: benefits enrollment

 Transaction codes that work well with the SAP “web GUI” (if applicable)

 Try and see how the application looks in the mobile environment (if it looks good, consider it for mobile training)

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Phase I – Assessment/Design (Milestones)

 Define scope of mobile training

 Training plan/timeline (client sign-off)

 Mobile course outlines (client sign-off)

 Define training system data requirements

 Used for any hands-on exercises

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Phase II – Development/Testing (Milestones)

 Development of mobile training materials for review

 Set up of training system (this will be used for any hands-on exercises)

 Testing of training exercises

 Delivery of TTT for instructors who will be delivering mobile content

 Recording/final edits of mobile training materials

 Example: webinars, videos, simulations/tutorials, etc.

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Phase III – Deployment/Support (Milestones)

 Rollout of mobile training content to end-users (2 – 3 weeks before go-live)

 Assessment of training effectiveness/training material updates (ongoing via online evaluation forms)

 Finalized post go-live training strategy

 Knowledge transfer with training team (client sign-off)

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Best Practices for Implementing Mobile Training

 Limit your mobile courses to 2 – 3 hours or less

 Make mobile training mandatory (if at all possible)

 Test students on their learning from the mobile courses

 Develop course content with the mobile environment in mind

 Make mobile training courseware easily-accessible from learning portal

 Focus on non-technical topics

 Offer a web-based version of training for students without a mobile device

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Keys to Success for Mobile End-User Training

 Make it fun

 Be flexible and evolve your program over time

 Incorporate hands-on exercises into your training (if possible)

 Tell them what they “need to know,” nothing more

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Keys to Success for Mobile End-User Training

(Continued)

 Accept the fact that mobile will not work for all end-user training

 Make your training materials easily accessible via the Web

 Measure the effectiveness of your mobile training program

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Make It Fun

 Instructor needs to be excited and energetic about what they are teaching (especially

for mobile training)

 Add humor to your training

 Test your students’ knowledge (make it challenging for them)

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Be Flexible and Evolve Your Program

Over Time

 If something isn’t effective, get rid of it

 Example: training manuals

 Listen to your students and make changes based on their evolving needs

 Mix it up (try different methods so that your training program doesn’t become stagnant)

 Learn from your past experiences

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Incorporate Hands-On Exercises Into

Your Training (if possible)

 “Hands on” experience is most effective for learning

 Offer exercises for your mobile classes

 Set up a dedicated training client/portal

 Make exercises available via the students’ mobile devices (whenever practical)

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Tell Them What They “Need to Know,”

Nothing More

 Training manuals don’t work – especially for mobile (way too much information)

 Students don’t care about background information

 Tell them what they “need to know”

 Remember the “KISS” Principle

 Mobile students will be “on-the-go” – be efficient in delivery of your training

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Use Many Different Training Mediums

 We all learn differently

 The more mediums you use, the more success you will have (content must be dynamic)

 Example training mediums:

 Recorded webinars

 Simulations/tutorials

 Videos

 Hands-on exercises/testing

 PowerPoint (used sparingly)

 etc.

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Accept the Fact that Mobile Will Not

Work for All End-User Training

 During the Assessment Phase, identify those areas that will work for mobile training

 Identify an alternative delivery method for those areas that aren’t “mobile friendly”:

 Instructor-led classroom instruction

 Live webinars

 Web-based training courses

 CBTs

 Etc.

 Don’t try to force a training topic into the mobile environment if it doesn’t work

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Make Your Training Materials Easily

Accessible Via The Web

 Put your training materials at your users’ fingertips

 Post all training content on your learning portal

 Incorporate mobile content into your ESS/MSS portal

 Through help “links” and context sensitive help

 Keep training materials up-to-date (with system changes)

 Notify your user community on updates to training materials

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Measure the Effectiveness of Your

Mobile Training Programs

 Continuously improve your training

 Measure the effectiveness with hands-on exercises/testing

 Course evaluations (online via mobile devices)

 Feedback from company’s SAP help desk – identifies “pain points”

 Meet with your customers to discuss their training needs

 Evolve your training programs based on this feedback

 If something doesn’t work in the mobile environment, find another delivery option

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Get Your Users Excited About Their

SAP Tools

 Get the word out early – change management!

 “Sell” the new tools:

 Why the new system is being implemented

 How it will make their jobs easier

 Advantages of the new tools

 Offer demos and knowledge sharing sessions early

 Have top management/key department personnel sell the system

 Organize “fun” events prior to go-live to get users excited about their new SAP tools

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Recommended Formats For Mobile Training

 Training content must be easy-to-use from a mobile device (navigation should be smooth)

 Formats that work well on mobile devices:

 Tutorials/simulations

 Videos

 Recorded webinars

 Avoid PowerPoint slides, PDFs and other “static” documents [ex: manuals] (boring, lots of scrolling)

 Training delivered on mobile devices needs to be dynamic and efficient

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Training Website Example

 Get the word out early to your user community

Users can access their training materials and courseware via their mobile device from an easy-to-use learning portal.

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Quick Reference Card (QRC) Example

Quick reference cards (QRCs) or job aids provide end-users with step by step instructions on how to use their SAP tools from their mobile device.

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Tutorial/Simulation Example

From their mobile devices, users can play simulations or tutorials to learn how to use their SAP tools.

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Video Example

From their mobile devices, users can play videos to learn about their new SAP tools and how to use them.

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Course Evaluation Example

From their mobile devices, users can complete an online course evaluation form to provide feedback on classes to the training team.

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Cost Savings/Return on Investment (ROI)

For Effective Mobile Training

 Reduced training costs, less lost time on the job

 Happier, better trained users (answers at their fingertips)

 More efficient use of the SAP system

 Harmony between HR and IT departments (users have a system they actually know how to use)

 Increased enthusiasm for future projects

 Reduced calls to the SAP help desk (users already have the answers they need in their hands)

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Summary - Key Learnings

 Why Mobile Training?

 The Advantages/Challenges with Mobile Training

 Best Practices for Implementing Mobile Training

 The End-User Training Delivery Roadmap

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7 Key Points To Take Home

 Mobile training is an option that should be seriously considered

 Use a structured roadmap for designing, developing, and delivering your mobile end-user training

 Remember the advantages/challenges with mobile training

 Make your mobile training dynamic and fun

 Include hands-on exercises with your training (when possible)

 Mobile training doesn’t work for all end-user training (don’t force it)

 Evolve your mobile training with your users’ needs and new technologies

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SESSION CODE: 4302

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References

Related subjects : User training