Verizon Service Order Status Error Messages Service Order Status Error Messages

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Verizon Service Order

Status Error Messages

Service Order Status Error Messages

Incorporating the Verizon Error Messages for the Service Order Status LSOG5 and

LSOG6 Request and Response Message Sets

Serving the former Bell Atlantic Regions in -CT, NY, MA, ME, NH, RI, VT, DC, DE,

MD, NJ, PA, VA, and WV

Release Date: October 18, 2004 - Pre-Order LSOG5, v 5.9.0

October 18, 2004 - Pre-Order LSOG6, v 6.5.0

Publication Date: August 5, 2004

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Verizon Proprietary – Subject to the restrictions on the Notices Page

Notices

Disclaimer

The Format and Business Rules documentation is for general information purposes only. This documentation does not obligate Verizon to

provide services in the manner described herein. Verizon reserves the right as its sole option to modify or revise the information contained in

this Format and Business Rules documentation at any time without prior notice.

In addition to and without limitation of any other limitation of liability of Verizon or its affiliated companies set forth in an applicable contract

or tariff, or elsewhere, in no event shall Verizon or its affiliated companies, or their agents, employees, directors, officers, representatives, or

suppliers, be liable under contract, warranty, tort (including but not limited to the negligence of Verizon or its affiliates), or any other legal

theory, for any incidental, consequential, special or indirect damages arising from or relating to this document or its contents, even if advised of

the possibility of such damages.

© 2000 Verizon Communications

All rights reserved.

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Change Log Summary _LSOG 5 v 5.9.0

NOTE: There are no new/changed/deleted error messages for the October 2004 Release

Change Log Summary _LSOG 6 v 6.5.0

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Verizon Proprietary – Subject to the restrictions on the Notices Page

Table of Contents

1.1 Installation Status Inquiry (ISR/ISA) LSOG5 ________________________________________________________________________ 1

1.2 Service Order From SOP (SOR/SOT) LSOG5________________________________________________________________________ 4

2.1 Installation Status Inquiry (ISR/ISA) LSOG6 ________________________________________________________________________ 8

2.2 Service Order From SOP (SOR/SOT) LSOG6_______________________________________________________________________ 11

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1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 5.9.0

1.1 Installation Status Inquiry (ISR/ISA)

* Note: All of the 8xxx series and the WNAC error codes will be pre-pended by the Corresponding Message Type – ‘ISR’

RESPC RESPD Notes

HDR001 Invalid File Header: Sender not in proper location or empty HDR002 Invalid File Header: Receiver not in proper location or empty HDR003 Invalid File Header: TimeStamp not in proper location or empty HDR004 Invalid File Header: MessageID not in proper location or empty HDR005 Invalid File Header: MessageType not in proper location or

empty

HDR006 Invalid File Header: TransactionType not in proper location or empty

HDR007 Invalid File Header: TransactionVersion not in proper location or empty

HDR008 Invalid File Header: StateOrProvince not in proper location or empty

HDR009 Invalid File Header: TransactionActivity not in proper location or empty

HDR010 Invalid File Header: CompanyCode not in proper location or empty

HDR011 Invalid File Header: TypeOfService not in proper location or empty

HDR012 Invalid File Header: CustomerType not in proper location or empty

HDR013 Invalid File Header: HRECTag not in proper location or empty HDR014 Invalid File Header: Ack not in proper location or empty HDR015 Invalid File Header: MarketSegment not in proper location or

empty

8001 "Requested LSOG Version <value> is not supported. Please

contact the Help Desk" TransactionVersion tag in Header has an invalid value. 8002 <Field Name> has an invalid value for transaction

<Trans_name>.

Valid Value Check

8003 <Field Name> must be <Alpha / numeric /

AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction <

Trans_name>.

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1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 5.9.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

2

RESPC RESPD Notes

8004 < Field Name > must be of length <length> or less for transaction < Trans_name>.

Length Check

8005 < Field Name > must have a value for transaction <

Trans_name>.

Required Field Check - tag exists but no value

8006 < Field Name > must have syntax <syntax> for transaction <

Trans_name>.

Validation of Regular Expression – Pattern Matching

8007 < Field Name > has an invalid instance for transaction <

Trans_name>.

Tag must have an allowable number of occurrences

8008 < Field Name > field is required but was not submitted for transaction < Trans_name>.

Required Field Check - tag does not exist

8009 < Field Name > is entered twice for transaction <Trans_name>.

Duplicate Tag Check

8010 Group <Grp> is required but was not submitted for transaction <Trans_name>.

Required Group Check

8011 Group <Grp> is not valid for transaction <Trans_name>. Group is not valid for form

8012 Group <Grp> has an invalid instance for transaction <Trans_name>.

Group must have an allowable number of occurrences

WNAC Duplicate Message ID MessageID should be unique to a request.

WNAC Message Type invalid or empty The MessageType should be valid, ex. ADR, ADI, DDA ISR9401 Account Number Unavailable Account Information Unavailable, for more information, contact

your Verizon Enterprise Office.

ISR9402 Circuit ID is invalid Circuit ID layout is in error (CKR on inquiry)

ISR9403 No Such Object Instance The circuit ID/ Verizon Service Order Number pairing does not exist

ISR9404 System Error Please contact Help Desk System Error Contact the Help Desk.

ISR9405 Function Not Supported The Customer type or circuit type is not supported.

ISR9406 Too Many Work Requests There are more than nine (9) work requests; contact the help desk.

ISR9407 Not Authorized A security error has been detected - circuit/owner mismatch. ISR9408 System Unavailable The Host OS is not available.

ISR9409 Unable to Route Circuit ID The system is unable to route the circuit ID in the correct region. The circuit ID is invalid.

ISR9410 “Please Call the Help Desk. An error was encountered trying to send to XXXX.”

An error was encountered trying to send to WFA applications. The errant accessor name will be placed in the XXXX field of the error message.

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1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 5.9.0

RESPC RESPD Notes

ISR9411 “Please Call the Help Desk. An error was encountered trying to receive a message from XXXX.”

An error was encountered trying to receive from WFA applications. The errant accessor name will be placed in the XXXX field of the error message.

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1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 5.9.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

4

1.2 Service Order From SOP (SOR/SOT)

* Note: All of the 8000 series and the WNAC error codes will be pre-pended by the Corresponding Message Type- ‘SOR’

RESPC RESPD Notes

HDR001 Invalid File Header: Sender not in proper location or empty HDR002 Invalid File Header: Receiver not in proper location or empty HDR003 Invalid File Header: TimeStamp not in proper location or empty HDR004 Invalid File Header: MessageID not in proper location or empty HDR005 Invalid File Header: MessageType not in proper location or empty HDR006 Invalid File Header: TransactionType not in proper location or

empty

HDR007 Invalid File Header: TransactionVersion not in proper location or empty

HDR008 Invalid File Header: StateOrProvince not in proper location or empty

HDR009 Invalid File Header: TransactionActivity not in proper location or empty

HDR010 Invalid File Header: CompanyCode not in proper location or empty

HDR011 Invalid File Header: TypeOfService not in proper location or empty

HDR012 Invalid File Header: CustomerType not in proper location or empty

HDR013 Invalid File Header: HRECTag not in proper location or empty HDR014 Invalid File Header: Ack not in proper location or empty HDR015 Invalid File Header: MarketSegment not in proper location or

empty

8001 "Requested LSOG Version <value> is not supported. Please contact the Help Desk"

TransactionVersion tag in Header has an invalid value. 8002 <Field Name> has an invalid value for transaction

<Trans_name>.

Valid Value Check

8003 <Field Name> must be <Alpha / numeric /

AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Trans_name>.

Type Check

8004 < Field Name > must be of length <length> or less for transaction < Trans_name>.

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1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 5.9.0

RESPC RESPD Notes

8005 < Field Name > must have a value for transaction <

Trans_name>.

Required Field Check - tag exists but no value

8006 < Field Name > must have syntax <syntax> for transaction <

Trans_name>.

Validation of Regular Expression – Pattern Matching

8007 < Field Name > has an invalid instance for transaction <

Trans_name>.

Tag must have an allowable number of occurrences

8008 < Field Name > field is required but was not submitted for transaction < Trans_name>.

Required Field Check - tag does not exist

8009 < Field Name > is entered twice for transaction <Trans_name>. Duplicate Tag Check 8010 Group <Grp> is required but was not submitted for transaction

<Trans_name>. Required Group Check

8011 Group <Grp> is not valid for transaction <Trans_name>. Group is not valid for form

8012 Group <Grp> has an invalid instance for transaction <Trans_name>.

Group must have an allowable number of occurrences

WNAC Duplicate Message ID MessageID should be unique to a request.

WNAC Message Type invalid or empty The MessageType should be valid, ex. ADR, ADI, DDA

SOR001 Service Order(s) Number not found. Service Order(s) Number not found in the Database. This error is returned by the Translator.

SOR001a Service Order(s) for Billing Telephone Number provided not found.

Service Order(s) for Billing Telephone Number not found in the Database.

This error is returned by the Translator.

SOR001b Service Order(s) for Purchase Order Number provided not found. Service Order(s) for Purchase Order Number not found in the Database.

This error is returned by the Translator.

SOR002 You are not Authorized to view this Service Order. The Company Code entered does not match the AECN/RSID on the Service Order.

This error is returned by the Translator. SOR003 System unavailable, Please Call Help Desk. This error is returned by the Translator. SOR003 System Error, Time Out, Please Call Help Desk This error is returned by the Translator.

SOR0001 Service Order Number Not Found No Service Order Number was found in the Database or the SOR was not able to be accessed.

This error is returned by Metakey. SOR0001 Invalid Inquiry Criteria Process SOR Contract

Invalid criteria entered on Service Order Inquiry Screen This error is returned by Metakey.

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1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 5.9.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

6

RESPC RESPD Notes

SOR0001 Order Not Found SOID or BTN not found in MISOS or SOPDOE Return code ‘-4’ received

This error is returned by Metakey. SOR0001 No Orders Found BTN not found in MISOS or SOPDOE

Return code ‘-4’ received This error is returned by Metakey. SOR0001 (returns a literal message from SOACS) Retrieval by SOID or BTN.

Return code ‘-4’ received from SOACS This error is returned by Metakey.

SOR0002 You are not authorized to view this Service Order The RSID entered in the ADM section of the message set did not match the RSID in SOP.

Result of request to view service order. The RSID/ECC did not match the RSID in the SOP

This error is returned by Metakey. SOR0003 System unavailable, please try later SOP System is not available

Retrieval by SOID Return code ‘-1’

SOACS System unavailable OR

Retrieval by SOID or BTN. Return code ‘-1’

MISOS or SOPDOE System unavailable This error is returned by Metakey. SOR0003 System Error: Time Out, Please Call Help Desk this message is in SOACS Script

Retrieval by BTN Return code ‘-2’

SOACS System Timed out This error is returned by Metakey. SOR0004 System Error: Time Out, Please Call Help Desk System Error Please call help desk.

Retrieval by SOID or BTN. Return code ‘-2’ received.

MISOS or SOPDOE System timed out

Or

Retrieval by SOID Return code ‘-2’ received. SOACS System timed out This error is returned by Metakey.

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1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 5.9.0

RESPC RESPD Notes

SOR0005 System Error, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN.

Return code ‘-3’ received System error occurred

This error is returned by Metakey. SOR0006 System Unavailable, Please Call Help Desk this message is in SOACS script

Retrieval by BTN Return Code -1

SOACS System unavailable This error is returned by Metakey. SOR0007 System Error, Please Call Help Desk Retrieval by BTN

Transaction Return Code ‘-3’ received SOACS System unavailable

This error is returned by Metakey.

SOR0010 ECC not found in Table ECC not found in RSID/ECC conversion table This error is returned by Metakey.

SOR9404 System Error. Please contact Help Desk System Error. Contact Help Desk 2103 Input file did not conform to EIF formatting This error is returned by Metakey. 2104 ICRI IS REQUIRED This error is returned by Metakey. 2104 IVAL IS REQUIRED This error is returned by Metakey. 2104 CC/RSID IS REQUIRED This error is returned by Metakey. 2104 SAST/STATE-CODE IS REQUIRED This error is returned by Metakey. 2104 TXNUM IS REQUIRED This error is returned by Metakey. 2104 D/TSENT IS REQUIRED This error is returned by Metakey. 2104 CUST_TYPE IS REQUIRED This error is returned by Metakey.

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2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

8

2.1 Installation Status Inquiry (ISR/ISA)

* Note: All of the 8xxx series and the WNAC error codes will be pre-pended by the Corresponding Message Type – ‘ISR’

PRESPC PRESPD Notes

HDR001 Invalid File Header: Sender not in proper location or empty HDR002 Invalid File Header: Receiver not in proper location or empty HDR003 Invalid File Header: TimeStamp not in proper location or empty HDR004 Invalid File Header: MessageID not in proper location or empty HDR005 Invalid File Header: MessageType not in proper location or

empty

HDR006 Invalid File Header: TransactionType not in proper location or empty

HDR007 Invalid File Header: TransactionVersion not in proper location or empty

HDR008 Invalid File Header: StateOrProvince not in proper location or empty

HDR009 Invalid File Header: TransactionActivity not in proper location or empty

HDR010 Invalid File Header: CompanyCode not in proper location or empty

HDR011 Invalid File Header: TypeOfService not in proper location or empty

HDR012 Invalid File Header: CustomerType not in proper location or empty

HDR013 Invalid File Header: HRECTag not in proper location or empty HDR014 Invalid File Header: Ack not in proper location or empty HDR015 Invalid File Header: MarketSegment not in proper location or

empty

8001 "Requested LSOG Version <value> is not supported. Please contact the Help Desk"

TransactionVersion tag in Header has an invalid value.

8002 <Field Name> has an invalid value for transaction

<Trans_name>. Valid Value Check

8003 <Field Name> must be <Alpha / numeric /

AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction <

Trans_name>.

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2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

PRESPC PRESPD Notes

8004 < Field Name > must be of length <length> or less for transaction < Trans_name>.

Length Check

8005 < Field Name > must have a value for transaction <

Trans_name>.

Required Field Check - tag exists but no value

8006 < Field Name > must have syntax <syntax> for transaction <

Trans_name>.

Validation of Regular Expression – Pattern Matching

8007 < Field Name > has an invalid instance for transaction <

Trans_name>.

Tag must have an allowable number of occurrences

8008 < Field Name > field is required but was not submitted for transaction < Trans_name>.

Required Field Check - tag does not exist

8009 < Field Name > is entered twice for transaction <Trans_name>.

Duplicate Tag Check

8010 Group <Grp> is required but was not submitted for transaction <Trans_name>.

Required Group Check

8011 Group <Grp> is not valid for transaction <Trans_name>. Group is not valid for form

8012 Group <Grp> has an invalid instance for transaction <Trans_name>.

Group must have an allowable number of occurrences

WNAC Duplicate Message ID MessageID should be unique to a request.

WNAC Message Type invalid or empty The MessageType should be valid, ex. ADR, ADI, DDA ISR9401 Account Number Unavailable Account Information Unavailable, for more information, contact

your Verizon Enterprise Office.

ISR9402 Circuit ID is invalid Circuit ID layout is in error (CKR on inquiry)

ISR9403 No Such Object Instance The circuit ID/ Verizon Service Order Number pairing does not exist

ISR9404 System Error System Error Contact the Help Desk.

ISR9405 Function Not Supported The Customer type or circuit type is not supported.

ISR9406 Too Many Work Requests There are more than nine (9) work requests; contact the help desk.

ISR9407 Not Authorized A security error has been detected - circuit/owner mismatch. ISR9408 System Unavailable The Host OS is not available.

ISR9409 Unable to Route Circuit ID The system is unable to route the circuit ID in the correct region. The circuit ID is invalid.

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2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

10

PRESPC PRESPD Notes

ISR9410 “Please Call the Help Desk. An error was encountered trying to send to XXXX.”

An error was encountered trying to send to WFA applications. The errant accessor name will be placed in the XXXX field of the error message.

ISR9411 “Please Call the Help Desk. An error was encountered trying to receive a message from XXXX.”

An error was encountered trying to receive from WFA applications. The errant accessor name will be placed in the XXXX field of the error message.

(15)

2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

2.2 Service Order From SOP (SOR/SOT)

* Note: All of the 8000 series and the WNAC error codes will be pre-pended by the Corresponding Message Type – ‘SOR’

PRESPC PRESPD Notes

HDR001 Invalid File Header: Sender not in proper location or empty HDR002 Invalid File Header: Receiver not in proper location or empty HDR003 Invalid File Header: TimeStamp not in proper location or empty HDR004 Invalid File Header: MessageID not in proper location or empty HDR005 Invalid File Header: MessageType not in proper location or empty HDR006 Invalid File Header: TransactionType not in proper location or

empty

HDR007 Invalid File Header: TransactionVersion not in proper location or empty

HDR008 Invalid File Header: StateOrProvince not in proper location or empty

HDR009 Invalid File Header: TransactionActivity not in proper location or empty

HDR010 Invalid File Header: CompanyCode not in proper location or empty

HDR011 Invalid File Header: TypeOfService not in proper location or empty

HDR012 Invalid File Header: CustomerType not in proper location or empty

HDR013 Invalid File Header: HRECTag not in proper location or empty HDR014 Invalid File Header: Ack not in proper location or empty HDR015 Invalid File Header: MarketSegment not in proper location or

empty

8001 "Requested LSOG Version <value> is not supported. Please contact the Help Desk"

TransactionVersion tag in Header has an invalid value. 8002 <Field Name> has an invalid value for transaction

<Trans_name>.

Valid Value Check

8003 <Field Name> must be <Alpha / numeric /

AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Trans_name>.

(16)

2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

12

PRESPC PRESPD Notes

8004 < Field Name > must be of length <length> or less for transaction < Trans_name>.

Length Check

8005 < Field Name > must have a value for transaction <

Trans_name>.

Required Field Check - tag exists but no value

8006 < Field Name > must have syntax <syntax> for transaction <

Trans_name>.

Validation of Regular Expression – Pattern Matching

8007 < Field Name > has an invalid instance for transaction <

Trans_name>.

Tag must have an allowable number of occurrences

8008 < Field Name > field is required but was not submitted for transaction < Trans_name>.

Required Field Check - tag does not exist

8009 < Field Name > is entered twice for transaction <Trans_name>. Duplicate Tag Check 8010 Group <Grp> is required but was not submitted for transaction

<Trans_name>.

Required Group Check

8011 Group <Grp> is not valid for transaction <Trans_name>. Group is not valid for form 8012 Group <Grp> has an invalid instance for transaction

<Trans_name>.

Group must have an allowable number of occurrences

WNAC Duplicate Message ID MessageID should be unique to a request.

WNAC Message Type invalid or empty The MessageType should be valid, ex. ADR, ADI, DDA

SOR001 Service Order(s) Number not found. Service Order(s) Number not found in the Database. This error is returned by the Translator.

SOR001a Service Order(s) for Billing Telephone Number provided not found.

Service Order(s) for Billing Telephone Number not found in the Database.

This error is returned by the Translator.

SOR001b Service Order(s) for Purchase Order Number provided not found. Service Order(s) for Purchase Order Number not found in the Database.

This error is returned by the Translator.

SOR002 You are not Authorized to view this Service Order. The Company Code entered does not match the AECN/RSID on the Service Order.

This error is returned by the Translator. SOR003 System unavailable, Please Call Help Desk. This error is returned by the Translator. SOR003 System Error, Time Out, Please Call Help Desk This error is returned by the Translator.

SOR0001 Service Order Number Not Found No Service Order Number was found in the Database or the SOR was not able to be accessed.

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2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

PRESPC PRESPD Notes

SOR0001 Invalid Inquiry Criteria Process SOR Contract

Invalid criteria entered on Service Order Inquiry Screen This error is returned by Metakey.

SOR0001 Order Not Found SOID or BTN not found in MISOS or SOPDOE Return code ‘-4’ received

This error is returned by Metakey. SOR0001 No Orders Found BTN not found in MISOS or SOPDOE

Return code ‘-4’ received This error is returned by Metakey. SOR0001 (returns a literal message from SOACS) Retrieval by SOID or BTN.

Return code ‘-4’ received from SOACS This error is returned by Metakey.

SOR0002 You are not authorized to view this Service Order The RSID entered in the ADM section of the message set did not match the RSID in SOP.

Result of request to view service order. The RSID/ECC did not match the RSID in the SOP

This error is returned by Metakey. SOR0003 System unavailable, please try later SOP System is not available

Retrieval by SOID Return code ‘-1’

SOACS System unavailable OR

Retrieval by SOID or BTN. Return code ‘-1’

MISOS or SOPDOE System unavailable This error is returned by Metakey. SOR0003 System Error: Time Out, Please Call Help Desk this message is in SOACS Script

Retrieval by BTN Return code ‘-2’

SOACS System Timed out This error is returned by Metakey. SOR0004 System Error: Time Out, Please Call Help Desk System Error Please call help desk.

Retrieval by SOID or BTN. Return code ‘-2’ received.

MISOS or SOPDOE System timed out

Or

Retrieval by SOID Return code ‘-2’ received. SOACS System timed out This error is returned by Metakey.

(18)

2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v 6.5.0

Verizon Proprietary- Subject to the Restriction on the Notices Page

Release Date: October 18, 2004 Service Order Status LSOG5 v 5.9.0

October 18, 2004 Service Order Status LSOG6 v 6.5.0

Publication Date: August 5, 2004

14

PRESPC PRESPD Notes

SOR0005 System Error, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN.

Return code ‘-3’ received System error occurred

This error is returned by Metakey. SOR0006 System Unavailable, Please Call Help Desk this message is in SOACS script

Retrieval by BTN Return Code -1

SOACS System unavailable This error is returned by Metakey. SOR0007 System Error, Please Call Help Desk Retrieval by BTN

Transaction Return Code ‘-3’ received SOACS System unavailable

This error is returned by Metakey.

SOR0010 ECC not found in Table ECC not found in RSID/ECC conversion table This error is returned by Metakey.

8001 "Requested Version < > is not supported. Please contact the

Help Desk" This error is returned by Metakey. 2103 Input file did not conform to EIF formatting This error is returned by Metakey. 2104 ICRI IS REQUIRED This error is returned by Metakey. 2104 IVAL IS REQUIRED This error is returned by Metakey. 2104 CC/RSID IS REQUIRED This error is returned by Metakey. 2104 SAST/STATE-CODE IS REQUIRED This error is returned by Metakey. 2104 TXNUM IS REQUIRED This error is returned by Metakey. 2104 D/TSENT IS REQUIRED This error is returned by Metakey. 2104 CUST_TYPE IS REQUIRED This error is returned by Metakey. SOR9404 System Error. Please contact Help Desk System Error. Contact Help Desk

Figure

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References

Related subjects : order status