KMMM. Holistic Development of KM with the KM Maturity Model. Siemens AG Dr. Manfred Langen. APQC Conference December 7-8, 2000

s

Siemens AG

Dr. Manfred Langen

Knowledge

Management

Maturity

Model

2000

KMMM

KMMM

®

KMMM

®

®

Holistic

Development

of

KM

s

Overview

KM-2k – Situation and Trends

KMMM® _{Ideas, Structures, Concepts}

Process of a KMMM® _Assessment

Results of a KMMM® Assessment

s

KM-2k

–

Situation

and

Trends

ü

first wave / hype is over à more awareness & sensitization

û

systematization and orientation

û

approved method for the first step in KM projects, i.e. ...

û

comprehensive assessment for organizational KM

û

„Metrics“ for KM evaluation

s

Knowledge

Management

Metrics

Measuring knowledge or knowledge management activities:

The experts don‘t agree?

“For every new idea it is important

not to destroy it too early by

evaluation.“ ...

“Isn‘t this a high tribute to the

attempt to avoid uncertainty?“

(U. Schneider, university of Graz)

“If you cannot measure it

– leave it !“

“You can only manage what

you can measure”

(from management literature)

ð ð ð

ð Metrics can make knowledge and knowledge management

more visible and quantifiable - but start smooth and careful.

s

Overview

KM-2k – Situation and Trends

KMMM® _{Ideas, Structures, Concepts}

Process of a KMMM® _Assessment

Results of a KMMM® Assessment

s

Ideas

Driving

KMMM

®

_Development

quantitative and qualitative results

oriented towards KM interventions

basic input to build a KM roadmap

holistic and systematic assessment of KM position

use different methods and perspectives

s

KMMM

®

Knowledge Management Maturity Model

Goals:

K get a „real“ picture – on site, efficient

K point to the right interventions

K deliver comparable results

K planning of suitable actions

The KMMM® is a structured method to

assess an organization‘s overall position

in knowledge management.

2004

KMMM

®

KMMM

s

2005

Maturity

Levels

of

Organizational

Knowledge

Management

(KM)

initial repeated defined managed optimizing

KM activities are non-systematic and ad-hoc.No language fordescribingorg. phenomenons from aknowledge point of view.

Pilot projectsand single activities labelled as „KM“

Standardized processes make creation, sharing and usageof knowledgeefficient.

Creation, sharing and usageof knowledge is organizationally integrated and improved (measurement!)

KM is developedcontinuously and self-organized

s

2007

Key

Areas

of

the

KMMM

®

Strategy, Knowledge Objectives Environment, Partnerships People, Competencies Collaboration, Culture Leadership, Support Knowledge Structures / Forms Technology, Infrastructure Processes,Roles, Organization Pl anni ng O per at io n fo rm al Ru le s in fo rm al Ru le s Technology People inter nal Know ledge exte rnal Know ledge

s

Structure

of

the

KMMM

® 2008 Development initial repeated defined managed optimizing Analysis Strategy, Knowledge Objectives Environment, Partnerships People, Competencies Collaboration, Culture Leadership, Support Knowledge Structures / Forms Technology, Infrastructure Processes, Roles, Organization

s

Overview

KM-2k – Situation and Trends

KMMM® _{Ideas, Structures, Concepts}

Process of a KMMM® _Assessment

Results of a KMMM® Assessment

s

KMMM

®

_Assessment

_Process

continuousConsolidation& Preparation Interviews Interviews Feedback& Consensus Orientation& Planning Consolidation& Preparation Motivation& DataCollection Ideasfor Solutions& ActionProposals Report& Presentation

s

KMMM

®

_Assessment

_Process

weeks

6

1

2

3

4

5

Prep arat ion / Sc hed uli n g M ana gem ent Brie fin g Wo rks hop In terv iews Wo rks hop In terv iews C o ns o lid at io n C o ns o lid at io n Prep arat ion Fe edb ack Re p o rti n g Ac tion Pla n Start KM-Improvement Projects on-site work back-office work

s

Overview

KM-2k – Situation and Trends

KMMM® _{Ideas, Structures, Concepts}

Process of a KMMM® _Assessment

Results of a KMMM® Assessment

s

Results

–

General

Remark

The main result of a KMMM® assessment is the ability to

select the KM interventions which are most appropriate for

your business!

These results are backed up with the today practices of your

organization.

KMMM® is the foundation to build upon a KM roadmap with

s

Quantitative

Results

(Example)

2010 ... 2 4 3 3 2 3 Technology, Infrastructure Information-Retrieval Collaboration-Support Decision-Support Information-Security ...

s

Quantitative

Results

(Example)

2011 Strategy, Knowledge Objectives Environment, Partnerships People, Competencies Collaboration, Culture Leadership, Support Knowledge Structures / Forms Technology, Infrastructure Processes,Roles, Organization

s

Quantitative

Goals

(Example)

2011 Strategy, Knowledge Objectives Environment, Partnerships People, Competencies Collaboration, Culture Leadership, Support Knowledge Structures / Forms Technology, Infrastructure Processes,Roles, Organization

s

Qualitative

Results

(Show

Case)

Key Area: Environment, Partnerships

Customer relations; alliances; stakeholder; ...

Development of level 3 activities

K systematically gain knowledge from customer contacts

à build a community with lead customers

K build and keep contact with your most important stakeholders

à create a scorecard with time spent per stakeholder

K develop a program to cooperate with your partners

s

Quantitative

Success

(Example)

2011 Strategy, Knowledge Objectives Environment, Partnerships People, Competencies Collaboration, Culture Leadership, Support Knowledge Structures / Forms Technology, Infrastructure Processes,Roles, Organization

s

Overview

KM-2k – Situation and Trends

KMMM® _{Ideas, Structures, Concepts}

Process of a KMMM® _Assessment

Results of a KMMM® Assessment

s

Benefits

oriented towards KM interventions

adaptive – focussed on the next step

first holistic and systematic approach

model is easy to understand

s

2007

Next

Steps

K further spreading within Siemens Groups

K build internal benchmark statistics

K discover KM development patterns

K integrate with indicator systems (KM scorecards)

s

2007

Approach

for

Quick

or

Self-Assessments

K Original: KMMM® is naturally combined with a consulting

approach

K Light version: the 64 topics are represented by one

statement (instead of a detailed maturity description for

each topic)

K Advantage: web-based online version possible, suitable for

large-scale benchmarking and sensitization/awareness

K Disadvantage: no representation of maturity levels,

s 2007

Website

KMMM

®

www.kmmm.org

K Description of KMMM® K FAQs K Contact to developers K Member community

s

Thank

You

for

Your

Attention

!

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xx

Comments

?

Questions

?

...

?