HUMAN RESOURCE MANAGEMENT
THIRD SEMESTER
10DBA361- PERFORMANCE MANAGEMENT
UNIT I
Introduction to Performance Management – Definition – PM Contribution – Disadvantages of Poor Implementation of PM – Definition of Reward Systems – Aims and Role of PM Systems – Characteristics of an Ideal PM Systems – Integration with other Activities – Case Studies
UNIT II
Performance Management Process – Prerequisites – Performance Planning – Performance Execution – Performance Assessment – Performance Review – Performance Renewal and Recontracting – Performance Management and Strategic Planning – Definition and Purposes of Strategic Planning – Process of Linking PM to the Strategic Plan – Building Support – Case Studies
UNIT III
Defining Performance – Determinants of Performance – Performance Dimensions – Approaches to Measuring Performance – Measuring Results – Measuring Behaviors – Case Studies
UNIT IV
Performance Information – Appraisal Forms and its Characteristics – Determining Overall Rating – Appraisal Period and Number of Meetings – Need for Providing Performance Information – Model of Rater Motivation – Preventing Rating Distribution – Implementation of PM – Preparation – Communication Plan – Appeals Process – Training Programs - Pilot Testing – Ongoing Monitoring and Evaluation – Case Studies
UNIT V
Performance Management and Employee Development – Personal Development Plans – Role of Direct Supervisor’s – 360 Degree Feedback Systems – Performance Management Skills - Coaching – Coaching Styles – Coaching Process – Performance Review Meetings – Case Studies Traditional and Contingent Pay Plans – Reasons for Introducing Contingent Pay Plans – Possible Problems Associated with Contingent Pay Plans – Selecting a Contingent Pay Plan – Putting Pay in Context – Pay Structures – Legal Principles and Laws Affecting PM – Definition and Importance of Teams – Types of Teams – Implications of PM – Purposes and Challenges of Team Performance Management – Including Team Performance in the PM Systems – Rewarding Team Performance – Case Studies
Text Books
10DBA312-ENTERPRENEURSHIP DEVELOPMENT
UNIT I ENTREPRENEURAL COMPETENCE
Entrepreneurship concept – Entrepreneurship as a Career – Entrepreneurial Personality -Characteristics of Successful, Entrepreneur – Knowledge and Skills of Entrepreneur.
UNIT II ENTREPRENEURAL ENVIRONMENT
Business Environment - Role of Family and Society - Entrepreneurship Development Training and Other Support Organisational Services - Central and State Government Industrial Policies and Regulations - International Business.
UNIT III BUSINESS PLAN PREPARATION
Sources of Product for Business Prefeasibility Study Criteria for Selection of Product -Ownership - Capital - Budgeting Project Profile Preparation - Matching Entrepreneur with the Project - Feasibility Report Preparation and Evaluation Criteria.
UNIT IV LAUNCHING OF SMALL BUSINESS
Finance and Human Resource Mobilization Operations Planning - Market and Channel Selection - Growth Strategies - Product Launching.
UNIT V MANAGEMENT OF SMALL BUSINESS
Monitoring and Evaluation of Business - Preventing Sickness and Rehabilitation of Business Units- Effective Management of small Business.
TEXT BOOKS
1. Hisrich, Entrepreneurship, Tata McGraw Hill, New Delhi, 2001.
2. S.S.Khanka, Entrepreneurial Development, S.Chand and Company Limited, New Delhi, 2001.
REFERENCES
1. Mathew Manimala, Entrepreneurship Theory at the Crossroads, Paradigms & Praxis, Biztrantra , 2nd Edition , 2005
2. Prasama Chandra, Projects – Planning, Analysis, Selection, Implementation and Reviews, Tata McGraw-Hill, 1996.
3. P.C.Jain (ed.), Handbook for New Entrepreneurs, EDII, Oxford University Press, New Delhi, 1999.
4. Staff College for Technical Education, Manila and Centre for Research and Industrial Staff Performance, Bhopal, Entrepreneurship Development, Tata McGraw-Hill Publishing Company Ltd., New Delhi, 1998.
5. P.Saravanavel, Entrepreneurial Development, Ess Pee kay Publishing House, Chennai -1997.
10DBA363- INDUSTRIAL RELATIONS AND LABOUR LAWS
UNIT I INDUSTRIAL RELATIONS
Concepts – Importance - Industrial Relations Problems in the Public Sector- Growth of Trade Unions- Codes of conduct.
UNIT II INDUSTRIAL CONFLICTS
Disputes – Impact – Causes – Strikes – Prevention – Industrial Peace –Government Machinery- Conciliation – Arbitration – Adjudication.
UNIT III LABOUR WELFARE
Concept –Objectives – Scope – Need- Voluntary Welfare Measures – Statutory Welfare Measures- Labour- Welfare Funds- Education and Training Schemes.
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents – Prevention –Safety – Provisions – Industrial Health and Hygiene-Importance – Problems-Occupational Hazards- Diseases – Psychological problems- counseling- statutory provisions.
UNIT V WELFARE OF SPECIAL CATEGORIES OF LABOUR
Child Labour – Female Labour- Contact Labour – Construction Labour –Agricultural labour – Disabled – Welfare of knowledge – Social Assistance – Social Security- Implications.
REFERENCES
1. Mamoria C.B. and Sathish Mamoria , ‘Dynamics of Industrial Relations’, Himalaya
Publishing House, New Delhi 1998.
2. Dwivedi. R.S. ‘Human Relations & Organisational Behaviour’, Macmillan India Ltd., New Delhi, 1997.
3. Ratna Sen, ‘Industrial Relations in India’, Shifting Paradigms, Macmillan India Ltd., New Delhi, 2003.
4. Srivastava, ‘Industrial Relations and Labour laws’, Vikas 4 th edition, 2000. 5. C.S.Venkata Ratnam, ‘Globalisation and Labour Management Relations’, Response Books, 2001.
10DBA364- ORGANISAIONAL DESIGN AND DEVELOPMENT
UNIT I ORGANISATION & ITS ENVIRONMENT
Meaning of Organisation – Need for existence – Organisational Effectiveness-Creation of Value – Measuring Organisational Effectiveness - External Resources Approach, Internal Systems approach and Technical approach – HR implications.
UNIT II -ORGANIZATIONAL DESIGN
Organizational Design – Determinants – Components – Types – Basic Challenges of design – Differentiation, Integration, Centralization, Decentralization, Standardization, Mutual adjustment – Mechanistic and Organic Structures –Technological and Environmental Impacts on Design – Importance of Design – Success and Failures in design – Implications for Managers.
UNIT III -ORGANISATIONAL CULTURE
Understanding culture – Strong and Weak Cultures –Types of Cultures – Importance of Culture– Creating and Sustaining Culture – Culture and Strategy – Implications for practicing Managers.
UNIT IV - ORGANISATIONAL CHANGE
Meaning – Forces for Change – Resistance to Change – Types and forms of change – Evolutionary and Revolutionary change – Change process – Organizational Development – HR functions and Strategic Change Management – Implications for practicing Managers. UNIT V –ORGANISATION EVOLUTION AND SUSTENANCE
Organizational life cycle – models of transformation – Models of Organizational Decision making – Organizational Learning – Innovation, Intrapreneurship and Creativity – HR implications
REFERENCES
1. Gareth R.Jones , Organisational Theory , Design &Change , Pearson Education,2004.
2. Robbins Organisation Theory; structure design &Application , Prentice hall Of India,2005.
3. Richard L. Daft, understanding the theory &design of organizations,Thomson south western ,2007
4. Thomson G. Cummings and Christopher G.Worley , Organisational development and change , south western Thompson .2007
5. Bhupen srivastava , Organisational Design and Development :concepts & Application ,Biztantra .2007
10DBA365- INTERNATIONAL HUMAN RESOURCE MANAGEMENT
UNIT I
International HRM – differences between domestic and IHRM – context of IHRM – global status – control mechanisms – mode of operation
UNIT II
Staffing – transferring staffing for international activities – roles of an expatriate & non expatriates – corporate HR function.
UNIT III
Staff selection issues – factors moderating performance – selection criteria – dual career couples – expatriate training – predeparture – training programmes – developing staff through international assignments
UNIT IV
International compensation objectives – compensation of international compensation program – approaches – patterns in complexity.
UNIT V
Repatriation process – individual reactions – multinational response – standardization and adoption of work practices HR practices in host country – trade unions and international industrial relations -Multinational performance management – performance appraisal of international employees – international business ethics and HRM – mode of operation and IHRM
Textbooks
1. Peters dowling and denice e.welch, “international human resources management”, fourth edition, Thompson
10DBA366- MANAGING STRESS
UNIT - I
Stress and wellness :Nature of Stress ó Constructs and Problems-Occupational Stressors-Role Stress-Sources of Managerial Stress-Stress and Thought Processes ó Learning-The stress experience : Myths & reality-Wellness: beyond normal health-The dynamics of stress and relaxation-How the stress experience varies?-Distress symptoms: monitoring early warning signs
UNIT – II
Distress - related influences -Distress – prone personality pattern-Distress –resistant personality pattern-Distress promoting and distress preventing social influence.
UNIT –II
Managing stress : strategies and methods-Overcoming stress-Health buffers-Quieting the mind and body: relaxation methods-Pacing and balance : Managing Time-Social support: Giving and receiving-Personal wellness and social commitment-Stress and Personality - Behavioural and Situational Modifiers-Stress and Motivation.
UNIT – IV
Verbal and Non-verbal Indicators of Stress-Assessment of Stress-Stress and -Management Change-Stress and Conflict-Leadership Styles in Stressful and Non-Stressful Situations-Decision Making under Stress-Burnout-Stress and Social Support.
UNIT – V
Time management :Introduction-Beating procrastination – activity logs, to do list, action programs and prioritization-Personal goal setting – Locke’s goal setting theory-Time management training-Tips to increase time management-Case studies.
References:
1. Walt Schafer, “Stress Management” ,4th edition, Wardsworth, 2000. 2. S.D. Bagade. Time management. HPH, 2005
3. Reuben Ray, “Time management” HPH, 2004.
4. Dan S. Kennedy, “No . B.S.Time Management for Entrepreneurs”, Self-Counsel Business Series, 20065. M R Pai , “Stress And Time Management” , Gita R. Pai publishers, 2005
10DBA317- BUSINESS RESEARCH METHODS
UNIT I INTRODUCTION TO RESEARCH
The hallmarks of scientific research – the building blocks of science in research – the research process for applied and basic research – the need for theoretical frame work – hypothesis development – hypothesis testing with quantitative data. The research design. The purpose of the study: Exploratory, Descriptive, Hypothesis testing (Analytical and Predictive) – cross sectional and longitudinal studies.
UNIT II EXPERIMENTAL DESIGN
The laboratory and the field experiment – internal and external validity – factors affecting internal validity. Measurement of variables – scales and measurement of variables – development scales - rating scale and concept in scales being developed. Stability measures.
UNIT III DATA COLLECTION METHOD
Interviewing, questionnaires etc. Secondary sources of data collection. Guidelines for questionnaire design – electronic questionnaire design and surveys. Special data source: Focus groups, Static and dynamic data-collection methods and when to use each. Sampling techniques and confidence in determining sample size. Hypothesis testing determination of optimal sample size.
UNIT IV A REFRESHER ON SOME MULTIVARIATE STATISTICAL TECHNIQUES Factor analysis – cluster analysis – discriminant analysis –multiple regression & Correlation – canonical correlation – application of SPSS package.
UNIT V THE RESEARCH REPORT
The purpose of the written report – concept of audience – Basics of written reports. The integral parts of a report – the title of a report. The table of contents, the synopsis, the introductory section, method of sections of a report, result section – discussion section – recommendation and implementation section.
TEXT BOOKS:
1. Donald R.Cooper and Ramcis S.Schindler, Business Research Methods,Tata McGraw Hill Publishing Company Limited, New Delhi, 2000.
2. C.R.Kothari, Research Methodology, Wishva Prakashan, New Delhi, 2001.
REFERENCES:
1. Sekaran, Research Methods for Business, John Wiley and Sons Inc., New York, 2000.
2. Donald H.Mc.Burney, Research Methods, Thomson Asia Pvt. ltd. Singapore 2002. 3. G.W.Ticehurst and A.J.Veal, Business Research Methods, Longman, 1999.
4. Ranjit Kumar, Research Methodology, Sage Publication, London, New Delhi, 1999. 5. Raymond-Alain Thie’tart, et,al., Doing Management Research, Sage Publication, London, 1999.
HUMAN RESURCE MANAGEMENT
FOURTH SEMESTER
10DBA461- TRAINING AND DEVELOPMENT
UNIT I
Definition – Scope – Objectives and Benefits of training – The role of Training in Organizations – Place of Training in Organizational structure – A training process Model – Difference between training and development.
UNIT II
The framework for conducting a Training Needs Analysis : - Organizational Analysis, Operational analysis, Person Analysis – Gathering Training Needs Data – Approaches to Training Needs Analysis Business – TNA and Design.
UNIT III
Training Design – Factors – Organizational constraints – Developing objectives- Facilitation of learning – Focus of Trainee – Design – Organizational intervention – Design theory – Outcome of design.
UNIT IV
Training Methods and Aids – Lectures and Demonstrations – Discussion Methods – Computer – Based Training – Programmed Instruction - Intelligent Tutoring Systems, Interactive Multimedia and Virtual Reality – Games and Simulations.
UNIT V
Approaches to Management Development – Overview of the Managerial Job - Management Development implications - Sources of knowledge and skills - Special needs of Technical Manager – Training for Executive Level Management - Validation concepts – Types and methods – Rationale for Evaluation - Types of Evaluation Instrument - Types of Evaluation Data - Evaluation Designs - Training Audit – Meaning, Features, Approaches – Functions, Model and Steps.
Text Books
10DBA462- KNOWLEDGE MANAGEMENT
UNIT I INTRODUCTION
Knowledge Economy – Technology and Knowledge Management – Knowledge Management Matrix – Knowledge Management Strategy – Prioritizing knowledge strategies – knowledge as a strategic asset.
UNIT II KNOWLEDGE ACQUISITION AND PROCESSING
Knowledge Attributes – Fundamentals of knowledge formation – Tacit and Explicit knowledge – Knowledge sourcing, abstraction, conversion and diffusion.
UNIT III KNOWLEDGE MANAGEMENT SYSTEMS
Knowledge Management and organizational learning, architecture – important considerations – collection and codification of knowledge – Repositories, structure and life cycle – Knowledge Management infrastructure – Knowledge Management applications – Collaborative platforms.
UNIT IV KNOWLEDGE CULTURE IN ORGANISATIONS
Developing and sustaining knowledge culture – Knowledge culture enablers – implementing knowledge culture enhancement programs – Communities of practice – Developing organizational memory.
UNIT V KNOWLEDGE MANAGEMENT – LOOKING AHEAD
Knowledge Management tools, techniques – Knowledge Management and measurements – Knowledge audit – Knowledge careers – Practical implementation of Knowledge management systems – Case studies.
REFERENCES
1. Key issues in the New Knowledge Management –Joseph M. Firestone and Mark W. McElroy, Butterworth – Hienemann.
2. Knowledge Management – Classic and contemporary works Edited by Daryl Morey & others Universities Press India Private Limited.
3. Knowledge Management, Shelda Debowski, John Wiley & Sons.
4. Knowledge Management, Sudhir Warier,Vikas Publishing House Private Limited. 5. Knowledge Management System Theory and practice,Edited by Stwart Barnes Thomson Learning.
10DBA463- RELATIONSHIP MANAGEMENT
UNIT-I
Employer – Employee Relations Concept and scope, Industrial Relations, Emerging socio-economic scenario and ERM, Role of state in Indian Employer – Employee Relation, Legal Framework of ERM, Contextual dynamics and ERM Connectedness, Impact of lobalization, Privatization, Liberalization on ERM, Emerging trends inERM.
UNIT-II
Employees and Employers Associations Conceptual frame work, Theories of trade nionism, Growth of Trade Unionism in India, Problems of Trade unions, White-collar unionism, Trade unionism in unorganized sectors, Industrial Relations ,Machinery: Bipartite & Tripartite, Role of ILO, Rise and Status of trade unions in other countries, Employers associations in India.
UNIT III
Managing Negotiations Concept origin and functions, Composition of negotiating agents, Process of negotiations, Emerging Trends in negotiations, Negotiations practices in India and other Countries, Grievance Management, Discipline Management.
UNIT IV
Participative management Concept, Scope, and forms, Origin and growth of workers participation forums in India, Workers participation in other countries: Co-determination in Germany and Quality circle in Japan.
Suggested Readings:
1. Venkatratnam – Industrial Relation, Oxford.
2. Sinha & Sinha - Industrial Relations and Labour Legislation, Pearson Education. 3. B.D.Singh, Industrial Relation, Excel Books.
4. B.R.Patil – Collective Bargaining, University Press (India) Ltd. 5. Arun Monapa – Industrial Relations, TMH.
6. M. Arora, Industrial Relation, Excel Books.
7. Venkatratnam- (Globalization & Labour Mgmt. Relation) – Sage Publication. 8. V.P. Michel – Industrial Relations in India and works involvement in Management.
