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(1)

ABSTRACT

This Study contains a description of OWASA's customer

payments and fees which constitute the current rate

structure. Costs associated with individual charges are

compared with corresponding revenues to assess the adequacy

of current rates. The method of cost allocation developed

for current rates is used to determine projected costs

associated with three rate level change alternatives.

Revenue/cost comparisons for projected rates are used with

(2)

LIST OF FIGURES ... iv

LIST OF TABLES... vi

ACKNOWLEDGEMENTS... vii

I. INTRODUCTION... . . . . 1

II. OWASA'S RATE STRUCTURE ... 5

Fund's Flow ... 5

Description of Payments and Fees... 8

III. ALLOCATION OF COSTS TO RATES... 13

Method of Determining Cost Components ... 13

Revenue and Cost Data... 31

IV. PROPOSED CHANGES IN RATE LEVELS... 50

Rates Projection Program ... 50

Description of Sensitivity Analysis ... 53

V. DISCUSSION AND CONCLUSIONS ... 76

Current Rate Levels... 76

- Assumptions in Cost Allocations ... 76

- Comparison of Revenue and Cost... 78

Proposed Rates Levels ... 80

- Results of Sensitivity Analysis ... 80

Rate Structure... 85

VI. RECOMMENDATION... 91

BIBLIOGRAPHY ... 94

APPENDIX A: 1981 Rate Update... 95

APPENDIX B: Historical Cost Data for Payments and

Fees... 119

APPENDIX C: Percentage Contributions of Cost

Components ... 125

APPENDIX D: OWASA Summary of Operations, November,

1983 ... 127

APPENDIX E: Documentation for Rates Projection

Program... 133

(3)

Figure Page

1-1 OWASA's Service Area... 2

2-1 Orange Water and Sewer Authority Funds Flow ... 6

3-1 Revenue and Cost for the Water Monthly

Service Charge ... 35

3-2 Revenue and Cost for the Water Commodity

Charge... 36

3-3 Revenue and Cost for the Private Fire

Protection Charge ... 37

3-4 Revenue and Cost for the Hydrant Rental Fee ... 38

3-5 Revenue and Cost for the Water Availability

Charge... 39

3-6 Revenue and Cost for the Water Front-Footage

Fee... 40

3-7 Revenue and Cost for the Water Service and

Meter Installation Fee... 41

3-8 Revenue and Cost for the Sewer Monthly

Service Charge ... 42

3-9 Revenue and Cost for the Sewer Commodity

Charge... 43

3-10 Revenue and Cost for the Sewer Availability

Charge... 44

3-11 Revenue and Cost for the Sewer Front-Footage

Fee... 45

3-12 Revenue and Cost for the Sewer Tap Fee ... 46

3-13 Revenue and Cost for the Service Initiation

Fee... 47

3-14 Revenue and Cost for the Lake User Charges .... 48

(4)
(5)

LIST OF TABLES

Table Page

3-1 Determination of Costs Attributable to the

Water Availability Charge, Based on a

Reservoir Life of 40 Years... 16

3-2 Determination of Costs Attributable to the

Water Availability Charge, Based on a

Reservoir Life of 20 Years... 16

3-3 Summary of Revenue vs. Cost by Water and Sewer

Categories... 33

3-4 Summary of Revenue vs. Cost by Fund Category .. 34

3-5 Revenue and Cost for the Water Monthly

Service Charge ... 35

3-6 Revenue and Cost for the water Commodity

Charge... 36

3-7 Revenue and Cost for the Private Fire

Protection Charge ... 37

•»

3-8 Revenue and Cost for the Hydrant Rental Fee ... 38

3-9 Revenue and Cost for the Water Availability

Charge... 39

3-10 Revenue and Cost for the Water Front-Footage

Fee... 40

3-11 Revenue and Cost for the Water Service and

Meter Installation Fee... 41

3-12 Revenue and Cost for the Sewer Monthly

Service Charge ... 42

3-13 Revenue and Cost for the Sewer Commodity

Charge... 43

3-14 Revenue and Cost for the Sewer Availability

Charge... 44

(6)

Fee... 45

3-16 Revenue and Cost for the Sewer Tap Fee ... 46

3-17 Revenue and Cost for the Service Initiation

Fee... 47

3-18 Revenue and Cost for the Lake Dser Charges .... 48

3-19 Revenue and Cost for the Returned Check Fee ... 49

4-1 Parameters Varied for the Sensitivity

Analysis ... 54

4-2 Debt Coverage and General Fund Balance for

Each of the Alternatives... 58

4-3a Revenue/Cost Comparisons for Rate Level Change

#1 in Table 4-1 ... 68

4-3b Revenue/Cost Comparisons for Rate Level Change

#2 in Table 4-1 ... 70

4-3c Revenue/Cost Comparisons for Rate Level Change

#3 in Table 4-1 ... 72

4-4 Comparison of Revenues and Costs for 1989 ... 74

5-1 Water Availability Charge: Analysis of

Charging Only a Density Fee (No Acreage

Portion) ... 88

5-2 Sewer Availability Charge: Analysis of

Charging Only a Density Fee (No Acreage

Portion) ... 89

E-1 Revenue Calculations for Customer Payments .... 144

E-2 Revenue Calculations for Customer Fees... 148

E-3 Unit Cost Allocation for Payments and Fees .... 155

(7)

ACKNOWLEDG EMENTS

I would like to thank my advisor. Dr. Don Lauria, for

his commitment to my success in this project. His continual

advice and our many discussions, along with his

thoughtfulness, have been important to me.

At OWASA, special thanks go to Pat Davis, for his wit,

humor, but most of all advice and patience from the very

beginning of the study. I would also like to thank Lake

Harris, Everett Billingsley, Jean Collier, and Linda Vaughn

at OWASA.

I would like to thank Dr. Phil Singer for his general

advice and discussion throughout my stay in Chapel Hill. I

appreciate his commitment to being a good lecturer and in

making the WRE program at DNC-CH meet the needs of the

students.

Thanks also go to Dr. John Briscoe and Dr. Al Turner for

being on my committee, and to Donna Simmons for typing this

report. This study was supported by a grant from OWASA.

(8)

In 1977/ the newly formed Orange Water and Sewer

Authority (OWASA) purchased the water and sewer systems in

southeastern Orange County, North Carolina. These systems

had previously been owned and operated by the University of

North Carolina, the Town of Chapel Hill, and the Town of

Carrboro. Figure 1 shows a map of CWASA's service area and

includes the current and future water supplies. In addition

to acquiring capital facilities, OWASA assumed outstanding

debt from the towns of Chapel Hill and Carrboro.

In 1978, a rate study was conducted for OWASA by Camp,

Dresser and McKee (CDM), an environmental engineering

consulting firm. This study provided the basis for the rate

structure that was first implemented in 1979. Prior to

1979, OWASA simply used the rates that were in effect before

its purchase of the system. In 1981, OWASA*s Rate Committee

revised the rates to reflect inflation and other changes.

However, the rate structure remained essentially the same as

the one recommended by CDM in 1979. The current rate

structure, including its underlying design, is described in

a memo by the OWASA Finance Officer to the Board of

Directors dated September, 1981. This memo is known as the

(9)

Wildlife Mitigation Ltndi

CANE CREEK

RESERVOIR

sRtooe

Morgan Crcsfc

Chapel Hill "W

Quarry

Rejcrvoir

NC54 Cane Creek

Carrboro

Phil'i Creek

Haw River

University Lake

Morgan Creek'

Figure 1-1. OWASA's Service Area. Existing water supplies are University Lake and the Quarry Reservoir.

Cane Creek Reservoir is the new water supply.

(10)

^k OWASA is managing well with the current rate structure

and has a strong financial position. However, the Authority

is undertaking an intensive Capital Improvements Program

(CIP) to upgrade and expand the water and sewer facilities

during the next five years. To finance this CIP, OWASA is

using cash reserves, income from customer payments and fees,

bonds issued in March, 1985, and bonds scheduled for issue

in January, 1987. Because of these major capital

expenditures and because OWASA has not changed its rates in

more than three years, the customer payments and fees will

need to be revised in the near future. It is now timely,

therefore, to examine the current rate structure and

evaluate the need for revisions.

The goal of this study is to develop an appropriate rate

structure for CWASA. Three objectives have been set to

achieve this goal. The first is to acquire a thorough

understanding of OWASA's rate structure. The second is to

assess the adequacy of the existing rate levels. The third

is to propose changes in existing rate levels for the

future.

After understanding the original intent of each of the

customer payments and fees (the first objective),

recommendations for revisions to the rate structure can be

made. Several factors are taken into consideration in

recommending changes. These include unanticipated events

(11)

The second objective of this study is to determine

whether existing rate levels are generating sufficient

revenue and covering associated costs for the Authority,

especially with respect to individual charges. In this

study, the rate levels are reviewed by comparing the

revenues from each of the customer payments and fees with

the corresponding costs associated with each charge. A

period of two and one-half years, January 1982 through June

1984, was chosen for evaluation, divided into six-month

intervals so that it would be possible to see trends. Since

the costs associated with the various components of the rate

structure involve substantial judgement, a description of

how these costs were estimated is included in this report.

OWASA currently needs to determine how to adjust the

rate structure and rate levels to meet future financial

obligations. The third objective, proposing changes for the

future, addresses this need. For this study, an IBM PC

microcomputer is programmed using Lotus 1-2-3 spreadsheet

software to determine how different rate levels will affect

OWASA's future cash flow. By varying such param.eters as the

rate of population growth and the percent increase in

operating expense per year, the impact on cash flow can be

determined for different changes in the payments and fees.

The results of this sensitivity analysis are used to make

(12)

FUNDS FLOW

This introduction to OWASA's cash flow is intended to

show how the customer payments and fees fit into OWASA's

overall financial picture. After a general explanation of

the funds flow, the individual payments and fees are

described. This chapter addresses the first objective of

this study.

OWASA's budget is organized into two primary funds: the

Revenue Fund and General Fund. The Revenue Fund accounts

for all cash flow pertaining to the operations and

maintenance and indebtedness of OWASA. On the other hand,

monies in the General Fund are used only for capital

improvements. Cash in the Revenue Fund flows to the General

Fund as depicted in Figure 2-1.

As Figure 2-1 shows, revenue for the Revenue Fund comes

from customer payments as well as interest earned on the

Revenue and General Funds. Customer payments are primarily

monthly fees and charges. Monies in the Revenue Fund are

transferred to five different accounts including Operations

and Maintenance, Debt Service, Debt Service Reserve,

Maintenance Reserve, and the General Fund.

(13)

REVENUE

FUND

CUSTOMER PAYMENTS:

INTEREST EARNED

DEBT

SERVICE

RESERVE

MAINTENANCE \

RESERVE

OPERATIONS &

MAINTENANCE

Water Monthly Service Charge

Water Commodity Charge

Private Fire Protection Charge

Hydrant Rental Fee

Sewer Monthly Service Charge

Sewer Commodity Charge

Miscellaneous Charges

^

DEBT

SERVICE

PAYMENTS

General Fund Ending Balance

from last year

Balance Net Operating Revenue

CUSTOMER FEES:

Water Availability Charge

Water Front-Footage Fee

Water Service and Meter Inst.

Sewer Availability Charge

Sewer Front-Footage Fee

Sewer Tap Fee

CONSTRUCTION

ACCOUNT

(BOND ISSUE

PROCEEDS)

GENERAL

FUND

PROJECT

ORDINANCES

CAPITAL

EQUIPMENT

PAYABLE

NOTES

CURRENT YEAR

CAPITAL

PROJECTS

GENERAL FUND

ENDING BALANCE

01

(14)

and treatment. Debt Service Payments are made on outstanding

indebtedness associated with the assumed debt from the Towns

of Chapel Hill and Carrboro in 1977 and from the sale of

bonds to finance new capital improvement projects. The Debt

Service Reserve is a fund that CWASA is required, under the

terms of its bond order, to maintain equal to either 1) the

maximum debt service for any single current or future fiscal

year, or 2) 125% of the average debt service for applicable

fiscal years. The balance from the Revenue Fund is

transferred to the General Fund.

Revenue for the General Fund is obtained from customer

fees, the General Fund ending balance from the previous

year, and the balance in the Revenue Fund. Customer fees are

one-time charges that new customers pay when they are

connecting to the water and/or sewer systems. These charges

are intended to pay only for capital improvements to the

Authority. Monies from the General Fund are used for Project

Ordinances, Current Year Capital Projects, and Notes

Payable.

Project Ordinances are projects that are included in the

Capital Improvements Program (CIP) . They are major projects

requiring more than one year for construction. Current Year

Capital Projects are capital improvement projects lasting

less than one year. The Notes Payable are a form of

short-term indebtedness incurred by CWASA to pay for the Quarry

(15)

DESCRIPTION OP PAYMENTS AND PV.V.fi

There are two types of charges that CWASA customers pay:

payments and fees. The three categories of customer payments

include monthly service and commodity charges, fire

protection charges, and miscellaneous charges. The monthly

service and commodity charges constitute by far the major

source of revenue for the Authority. Fire protection charges

include the Private Fire Protection Charge for service lines

and Hydrant Rental Fees for hydrants. Both of the fire

protection charges are paid only by private users.

Miscellaneous charges include the Service Initiation Fee,

Lake User Charges, and Returned Check Fees. As shown in

Figure 2-1, customer fees are deposited to the General Fund

and are used only for capital improvements to the water and

sewer systems.

CUSTOMER PAYMENTS

Water Monthly Sprvice Charge - This is a monthly charge that

is designed to recover fixed costs. The charge is currently

composed of four components: meter maintenance, service line

maintenance, general and administrative, and customer

relations. This charge varies according to meter size.

(16)

relations.

Water Commodity Charge - The costs attributable to the Water

Commodity Charge include operations and maintenance of the

water system, debt service (water portion), and capital

outlays for the water operation that are not recovered by

other payments and fees. The Water Commodity Charge is paid

monthly by customers based on the quantity of water

consumed.

Sewer Commodity Charge - The costs attributable to the Sewer

Commodity Charge include operations and maintenance of the

sewer system, debt service (sewer portion), and capital

outlays for sewer operation that are not recovered by other

payments and fees. The Sewer Commodity Charge is paid

monthly by customers based on the quantity of water

consumed.

Private Fire Protection Charge - This is a fixed monthly

service charge that covers the servicing of private fire

protection water lines and associated general and

administrative and customer relations costs. This service

charge is based on line size.

Hydrant Rental Fee - This fee is also a fixed monthly

service charge, but it is on a per hydrant basis

(irrespective of line size). The fee covers hydrant related

costs, line replacements and line maintenance in the

(17)

general and administrative and customer relations costs. The

Hydrant Rental Fee is currently being paid only by private

renters. The towns of Chapel Hill and Carrboro and Orange

County stopped paying this fee in July 1984.

Service Initiation feg - This fee covers the cost of labor,

truck fuel, and overhead associated with turning a

customer's water on or off, although the customer is billed

only when the water is turned on.

I^ake User Charges - These are nominal fees charged to the

public for use of CWASA's rowboats on University Lake. The

fees are designed to recover only a portion of the cost of

operations at the lake.

Rpturned Check Fee - This fee is designed to cover the cost

incurred by OWASA when a customer writes a bad check.

CUSTOMER FEES

Water Availability Charge - This charge is designed to

recover part of the costs of water supply facilities. The

charge is split into two components: a Density Fee and

Acreage Fee. Both are one-time fees that are incurred by

new customers at the time they connect to the system. The

intention of this charge is for both the "user" and the

"property" to pay for the availability of water. The

Density Fee is based on meter size because the "user" is

expected to benefit in proportion to the amount of flow

he/she has access to. The Acreage Fee is based on the size

(18)

(increase in value) with water availability; the larger the

property, in many cases, the longer the trunk mains will be

to service it. The remaining facility costs not recovered

through this charge are recovered through the Commodity

Charge.

Sewer Availability Charge - This charge is intended to

recover all of the costs of sewage treatment, trunk sewers,

pumping stations and similar facilities that generally

benefit the entire community. Like the Water Availability

Charge, this charge has two components, an Acreage Fee and a

Density Fee.

Water Front-Fnntage Fee - This fee is collected from new

customers to recover the costs of installing water

distribution line upgrades, replacements, or extensions

which serve their property. The fee is based on the length

of the property boundary parallel to where the water main

will be installed. If the customer* is served by a line that

was installed by a developer, the fee does not apply.

Sewer Front-Footage Fee - This fee is analogous to the Water

Front-Footage Fee.

Watf>r Sprvice and Meter Installation Fee - .This charge is

intended to recover the cost of extending service from the

distribution system to property boundaries. Customers have

three options. The first is to have the Authority install a

meter and service connection from the water main to the curb

or property line (complete service). The second, commonly

(19)

12

Lastly, customers may have a service connection installation

only.

Sewer Tap Fee - This fee is analogous to the Water Service

(20)

The second objective of this study is to assess the

adequacy of OWASA's current payments and fees. The selected

criterion for this assessment is a comparison of the

revenues and costs associated with individual charges.

The revenues for the customer payments and fees were

obtained from OWASA's financial records. Collection of these

revenue data was straightforward. Costs, on the other hand,

were more difficult to determine. In this chapter, the

method used to determine the costs attributable to the

customer payments and fees is described. The revenue and

cost data are then presented.

METHOD OF DETERMINING COST COMPONENTS

Most costs attributable to rate components were

determined by compiling data from several different sources.

In some cases the costs attributable to a particular payment

or fee were based on the judgement of OWASA personnel.

Sample calculations of the cost components for the customer

payments and fees are provided in this chapter. For

illustration, the calculations are for the six-month period

corresponding to the second half of the 1984 fiscal year

(21)

14

Appendix B contains sources of cost information and a more

detailed description of these calculations. Appendix C

contains the percentage contributions of cost components

(such as meter maintenance and customer relations) for

individual charges.

Availability Charges

The intent of the Water and Sewer Availability Charges

is to pay for part or even all of the water and wastewater

facilities that serve all customers (e.g. water supply

reservoirs, treatment plants, trunk mains,etc.). Several

factors were considered when these fees were updated in

1981: the Availability Charges that were in effect prior to

1981, the cost of a private well and septic tank, and

similar charges in neighboring communities.

It was decided in 1981 that the entire cost of Cane

Creek Reservoir could not be recovered exclusively from the

Water Availability Charge. Therefore, customers were

expected to pay for only a portion of the projected costs

associated with the reservoir.

The costs attributable to the Water Availability Charge

during the two and one-half year period of this study

(January, 1982 through June, 1984) were determined as

(22)

column (2) of Table 3-1. Then the actual costs were

annualized, assuming a 10% interest rate and a life of 40

years. This "annualized, actual cost" is shown in column

(3) of Table 3-1. A back calculation showed that estimated

revenue from the Water Availability Charge adopted in 1981

would cover 16% of the 1981 projected cost of Cane Creek

Reservoir, annualized over 40 years at 10% interest. Hence,

it appeared that OWASA implicitly decided in 1981 that the

Water Availability Charge should recover 16% of the

annualized cost of Cane Creek facilities.

1981 Projected Cost of Cane Creek Reservoir

(financed portion) = $9,005,000

Annual Payments (10%, 40 years) = $ 920,846

Projected Annual Water Availability Charge

Revenue = $ 147,994

Projected Annual Revenue ^ ^qq ^ $147,994 ^ ^qq ^ ^^^

Annual Payments $920,846

Hence, 16% of the annualized cost of Cane Creek

Reservoir was assumed to be attributable to the Water

Availability Charge for this study (see column (4) , Table

3-1). Since the costs of the reservoir are assumed to be

spread over 40 years, the costs attributable to the Water

Availability Charge accumulate with successive periods as

shown in column (5) of Table 3-1. For comparison, a similar

calculation was made using an interest rate of 10% and a

(23)

Table 3-1 Determination of Costs Attributable to the Water

Availability Charge, Based on a Reservoir Life of

40 Years

(1)

2nd Half

of FY82

1st Half

of FY83

2nd Half

of FY83

1st Half

of Fy84

2nd Half

of FY84

(2) (3) (4) (5)

Annualized 16% of

Actual Cost Annualized Cumulative

Actual_i;ost il.0%.L40yxsi Act.ual_iIost Cost___

$ 971,047

$ 666,688

$ 858,538

$2,230,071

$2,837,635

$ 99,299

$ 68,175

$ 87,794

$228,046

$298,175

$15,888

$10,908

$14,047

$36,487

$46,428

$ 15,888

$ 26,796

$ 40,843

$ 77,330

$123,758

$284,615

Table 3-2 Determination of Costs Attributable to the Water

Availability Charge, Based on a Reservoir Life of

20 Years

(1)

2nd Half

of FY82

1st Half

of FY83

2nd Half

of FY83

1st Half

of FY84

2nd Half

of FY84

(2) (3) (4) (5)

Annualized 16% of

Actual Cost Annualized Cumulative

Act.ual_^ost il0%.t4Px?.sl Actual Cost _ Cost__

$ 971,047 $114,059 $18,249

$ 666,688 $ 78,308 $12,529

$ 858,538 $100,844 $16,135

$2,23,071 $261,943 $41,911

$2,837,635 $333,308 $53,329

(24)

Table 3-2. The costs associated with a 20-year life are

about 15% higher than those based on a 40 year life, and

OWASA would be recovering 14% of the Cane Creek costs

through the Water Availability Charge.

The Sewer Availability Charge was intended in 1981 to

recover 100% of the projected cost of the Mason Farm

Wastewater Treatment Plant capacity expansion, annualized at

10% for 20 years. A strategy similar to the Water

Availability Charge was used to determine the costs

attributable to the Sewer Availability Charge for this

study. The Mason Farm Wastewater Treatment Plant was

essentially complete in January, 1982. The total cost was

determined from OWASA's records. No other wastewater

collection or treatment projects serving the entire

community were assumed to be attributable to the Sewer

Availability Charge, so the costs are the same for each

six-month period (there is no need for accumulating costs from

year to year as with the Water Availability Charge):

Total Cost - State and Federal Grants = Cost to OWASA

$9,780,948 - $9,100,000 = $680,948

On an annual basis (10%,20 years) this is $79,984. For each

6 month period we have

(25)

Monthly Sprvice Charges

The Water Monthly Service Charge has four components:

meter maintenance, service maintenance, customer relations,

and general and administration. Total meter maintenance

costs are recorded by CWASA. The meter maintenance crew

performs some service initiations in addition to meter

maintenance, the cost of which must be subtracted from the

total. The costs associated with initiation are small

compared to the meter maintenance. For the first half of

FY84

Total Meter Service Initiation Meter Maintenance Cost

Maintenance - Costs Incurred by = Attributable to the

Costs Meter Maintenance Water Monthly Service

Crew Charge

$62,630 - $199 = $62,431.

Total service maintenance costs are also recorded by CWASA,

but these include maintenance of private fire protection

service lines in addition to regular water service lines.

Hence, the percentage of total service maintenance costs

attributable to the Water Monthly Service Charge were

determined after converting the number of fire protection

services and regular services to an "equivalent number" of

services for each case. The service maintenance is found

(26)

Total Service No. of equivalent regular services

Maintenance x

—;;;---:----:---:---P . No. of equiv. regular services

+ No. of equiv. fire protection

services

ss Service Maintenance Cost Attributable

to the Water Monthly Service Charge

$26,661 X ^^^^^^ = $22,372.

77,848 + 14,924

The equivalent number of services was found by multiplying

the number of services of a particular size by its demand

factor (see Appendix B, note h for an example). For the

first half of FY84, there were 14,924 equivalent 3/4"

Private Fire Protection services and 77,848 equivalent 3/4"

regular services.

The third cost component of the Water Monthly Service

Charge is customer relations. Total customer relations

costs for water-related activities appear on page 2 of

CWASA's Summary of Operations (see Appendix D for an example

of a 1983 edition of this document). The Customer Relations

Department handles private fire protection bills and hydrant

rental bills as well as regular water bills, so the water,

customer relations costs are allocated to the respective

charges (Water Monthly Service Charge, Private Fire

(27)

Total

Water =

Bills

61,429

Regular

Water +

Bills

60,735 +

Private

Fire Protection

Bills

343

Hydrant

Bills

351

water

Customer

No. Regular Bills

Relations ^ No. Total Bills

Costs

$66,043

60,735

6r,T29

Customer Relations Costs

Attributable to the Water

Monthly Service Charge

= $65,297

The Customer Relations Department performs service

initiations in addition to handling bills, so these service

initiation costs must be subtracted from total water

customer relations costs in determining the costs

attributable to the Water Monthly Service Charge, Private

Fire Protection Charge, and Hydrant Rental Fee. In

particular, two groups of people handle service initiations,

in the Customer Relations Department: Meter Readers and

Customer Service Representatives. These service initiation

costs were estimated by the Customer Service Department.

Approximately 20 % of the meter reading operation is for

(28)

Total Water Customer Relations Costs

/MlMeter Meter Reader Meter

(0.20) X[ Reader + Operating + Reader

\ Labor Expense School

No. Regular Water

.No. Total Water B

Billsj

ills /

Serv. Initiation

- by Customer Service Reps

Customer Relations Costs Attributable

to the Water Monthly Service Charge

[$81,025 (0.20) X ($3,527 + $33,300 + $100) - $7,596]

/60735^

""[-stub)

= $65,297

$66,043

60,735

61,425 $65,297

The fourth cost component, general and administration,

is also recorded monthly by OWASA in the Summary of

Operations. Once again, the percentage of general and

administrative costs that are attributable to the Water

Monthly Service Charge is equal to the percentage of total

water bills that are regular water bills:

Total Water

General and

Administration

Cost

$147,981

No. of Regular Bills

No. of Total Bills

60,735

617429

General and

_ Administrative

= Costs Attribu¬

table to the

Water Monthly

Service Charge

(29)

In summary, the total costs attributable to Water

Monthly Service Charge for the first half of FY84 are

(igter Service Customer General and

Maintenance + Maintenance + Relations + Administration

Costs Costs Costs Costs

Total Cost Attributable to the Water Monthly

Service Charge

$62,431

+ $22,372 + $65,297 + $146,309

$296,410

The Sewer Monthly Service Charge is similar to the Water

Monthly Service Charge except that there are only three

components instead of four. There is no meter maintenance

portion since OWASA does not have sewage meters. The sewer

service maintenance costs are recorded by CWASA. For the

first half of FY84 this totals $2,200. The second cost

component, customer relations, is found from the Summary of

Operations to be $64,968. Also from the Summary of

Operations, the general and administrative costs are found

to be $136,851. The total costs attributable to the Sewer

Monthly Service Charge are

Service Customer General and

Maintenance + Relations + Administration

Costs Costs Costs

$2,200 + $64,968 + $136,851

Total Cost Attributable

to the Sewer Montly

Service Charge

(30)

Private Fire Protection Charge

The Private Fire Protection Charge has three components:

service maintenance, customer relations, and general and

administration. As described above, private fire protection

service maintenance is included in the total water service

maintenance. The private fire protection portion of total

water service maintenance is the fraction of total

equivalent 3/4" services that are private fire protection

services. For the first half of Fy84 we have

Total Water Service Maintenance

No. of equivalent 3/4" private fire

______protection services__________

No. of equivalent regular water

services + No. of equivalent private

fire protection services

Service Maintenance Costs Attributable to the Private Fire

Protection Charge

$26,661

14,924

77,848 + 14,924 = $4,289

The second component, customer relations, is found

analogously to the customer relations for the Water Monthly

Service Charge above. We have

Total

Water

Customer

Relations

$81,025 X

No. of private fire

protection bills

No~~"of~total'~biil~s~

343

6T74"29'

Customer Relations

Costs Attributable

to the Private

Fire Protection

Charge

(31)

The third component, general and administration, is

similar

Total Water General and Administration Costs

$147,981

No. of private fire protection bills

No. of total bills

343

61,429

General and.

Administration Costs

Attributable to the Private Fire

Protection Charge

$826

In summary, for the first half of FY84, we have

Service Customer General and

Maintenance + Relations + Administration

Costs Costs Costs

$4,289

$452

$826

Total Cost

Attributable to

the Fire Protec¬

tion Charge

$5,567

Hydrant Rental Fee

The Hydrant Rental Fee has five cost components:

hydrant-related maintenance, line maintenance, line replacement,

customer relations, and general and administration. Hydrant

related maintenance is recorded by CWASA. In the 1981 rate

update (see Appendix A), it was decided that 7.05% of the

total line maintenance costs were attributable to the

Hydrant Rental Fee. In other words, 7.05% of the line

(32)

system for fire flow. Similarly, in the 1981 rate update, it

was decided that line replacement attributable to the

Hydrant Rental Fee was 41,91% of the total water line

replacement. Customer relations and general and

administrative costs are found analogously as with the

Monthly Service Charges and Private Fire Protection Charge.

The Hydrant Rental Fee for the first half of FY84 is

calculated as follows.

„ , ^ Total Cost

"yf^^"^ Line Line Customer Customer Attributable to

Related ^ Maintenance + Replacement + Relations + Administration = ^^^ Hydrant

Maintenance f,^^^ ^ost Costs Costs Rental Fee

Costs

$51,506 X ^ $24,395 x ^ $81,025 x ^ $147,891 x = $20,610

$5,446 + 0.0705 0.4191

(61,429) (61,429/

Front-Footage Fees

The Water (Sewer) Front-Footage Fees are designed to

recover distribution (collection) line upgrades,

replacements, and extensions. To determine the costs

attributable to the Front-Footage Fees, the average cost per

foot of pipe was multiplied by the footage of pipe paid for

by the Front-Footage Fee. The average cost per foot of pipe

was determined by dividing the total cost of line upgrades,

replacements, and extensions by the total footage installed.

(33)

Front-Footage Fees apply only to lines along the property of new

customers. Like the Water Availability Charge, new

customers pay for only a portion of the total cost of line

upgrades, replacements and extensions; existing customers

pay the balance through the Commodity Charges (discussed

below). For the water Front-Footage Fee, the average cost

per foot of pipe for the first half of Fy84 was $13.73. The

length of pipe paid for by the Water Front-Footage Fee

totaled 863 feet. For the first half of FY84 we have

Average cost

per foot of

pipe

$13.73

Total cost attributable

Ft of Pipe = to the Water

Front-Footage Fee

$863

$11,849

The costs attributable to the Sewer Front-Footage Fee

are calculated similarly.

Average cost

per foot of

pipe

$28.24

Ft of Pipe

$637

Total Cost Attributable

= to the Sewer

Front-Footage Fee

$17,989

WaJ^er_SArYic^_and_Jlet^__Ins^

These costs are recorded by OWASA and therefore do not

(34)

Cpnunodi_ty_Cha.L9§s

The Water and Sewer Commodity Charges have three cost

components: operating expense, debt service, and capital

outlays. Since the Water and Sewer Commodity Charges are so

different from each other they are described separately.

The operating expense attributable to the Water

Commodity Charge equals the total water-related operating

expense minus the operating expense recovered by all the

other payments and fees. The total operating expense for

water is found on page four of the Summary of Operations.

For the first half of Fy84, it was $592,398. The operating

expense recovered by all the other water-related payments

and fees were

total meter maintenance $ 62,630

total water service maintenance 26,661

hydrant related maintenance 5,446

line maintenance attributable to

Hydrant Rental Fee 3,631

labor at University Lake boathouse 21,192

electricity at University Lake

boathouse 449

1/2 of costs attributable to the

Returned Check Fee 393

$120,402

The debt service is found from OWASA's Debt Service

Schedule; for the first half of FY84, it was $145,429.

The cost of capital outlays attributable to the

commodity charges include all cash-financed capital

(35)

28

Other charges that recover capital improvement costs are the

Availability Charges, front-footage fees. Water Service and

Meter Installation Charge, Sewer Tap Fee, and Hydrant Rental

Fee. The total cost associated with the capital outlays is

the sum of costs associated with Current Year Capital

Projects and Project Ordinances not covered by the Water

Availability Charge. For the first half of FY84 this was

$111,600. The capital outlays recovered by other payments

and fees are

costs attributable to the

Front-Footage Fee $11,849

costs attributable to the Water Service

and Meter Installation Fee 20,053

line replacement costs attributable to

the Hydrant Rental Fee 10,224

capital outlays for University Lake

public use 0

$42,126

In summary, for the Water Commodity Charge, we have

Water

Operations Total Capital Outlays Total Cost

Total Expense Water Water for Water Attributable to

J?^'^®'^ . - Recovered by + Debt + Capital - recovered by = the Water

Operations other Payments Service Outlays Other Payments Commodity

Expense ^^^ pggg anji Pees Charge

(36)

The operating expense attributable to the Sewer

Commodity Charge was estimated as follows

Total Sewer

Operations

Expense

Sewer Service Maintenance Costs

Costs Attributable

to 1/2 of the

Returned Check Fee

Operations Expense

Attributable to the

Sewer Conunodity Charge

$450,207 $2,200 - $393 $448,007

Capital outlays attributable to the Sewer Commodity

Charge were determined as for the Water Commodity Charge:

Sewer Current Year

Capital Projects

Project Ordinances Not Covered by the Sewer Availability Charge

Costs Attributable to the Sewer

Front-Footage Fee

Costs Attributable to the Sewer

Tap Fee

Cost of

Capital Outlays

= Attributable to the Sewer

Conunodity Charge

$103,083 + $582,517 $17,989 $9 26 = $666,685

In summary, for the Sewer Commodity Charge, we have

Operations Debt Cost of Total Cost Attributable

Expense + Service + Capital = to the Sewer

Outlays Commodity Charge

$448,007 + $191,164 + $666,685 = $1,305,856.

Sexvice__Iniiiatip_n_Fee

The Service Initiation Fee has three cost components:

(37)

service initiation provided by meter readers, and service

initiation performed by customer service representatives.

These components were previously mentioned in the

description of costs attributable to the Water Monthly

Service Charge. Summing these components for the first half

of FY84 yields

Service Initiation Service Initiation Service Initiation Attributable

Provided by Meter + Provided by Meter + Performed by ^ to the Service

Maintenance Crew Readers Customer Service initiation P^^

Representatives iniciacion tee

5199 + §7,385 + $7,596 + $15,180

Lake User Charges

The Lake User Charges have three cost components: labor

at University Lake boathouse, electricity at University Lake

boathouse, and capital outlays for University Lake public

use. Labor at the boathouse was determined from personnel

records and for the sample period was $21,192. Electricity

at the boathouse was found from Duke Power bills to be $449.

Capital outlays for University Lake public use, usually

(38)

Cost of Total Cost

Labor + Electricity + Capital = Attributable

Costs Costs Outlays to the Lake

User Charges

$21,192 + $449 + $0 = $21,641

Rpturned Check Fpe

The Returned Check Fee has two cost components: labor by

the Accounting Department and labor and fuel by the Customer

Relations Department. The amount of labor required by the

Accounting Department was estimated in that department and

wages were determined from personnel records. Labor and fuel

by the Customer Relations Department was estimated by that

department. We have

Cost of Labor Cost of Labor and Total Cost Attributable

by Accounting + Fuel By Customer = to the Returned

Relations Check Fee

$216 + $570 = $786

REVENUE AND COST DATA

A summary of revenue vs. cost by fund categories for the

period January 1982 through June 1984 is shown in Table 3-3.

A summary of revenue vs. cost by water and sewer categories

is shown in Table 3-4. Following these summaries, in Tables

3-5 through 3-19 and Figures 3-1 through 3-15, revenues and

costs for each individual payment and fee are provided in

six-month increments. It is important to note that while

(39)

32

in these tables, the magnitude of entries varies over three

orders of magnitude. These results are discussed in Chapter

(40)

Figures are totals for the period 1/82 - 6/84

____Hatfet_____

XQfiiL

Monthly Service Charge

Commodity Charge

Private Fire Protection

Hydrant Rental Fee

Availability Charge

Front-Footage Fee

Water Service & Meter Installation

Total

$1,383,879

3,380,156

24,727

200,344

284,615

34,286

72,883

$5,380,890

—Rfiitenufi___

$1,178,697

5,409,164

64,989

249,057

678,340

39,420

101,292

($205,182)

$2,029,008

40,262

48,713

393,725

5,134

28,409

I Diff

-14.8

60.0

162.8

24.3

138.3

15.0

39.0

$7,720,959 $2,340,069 43.5

_aetf£X_

Monthly Service Charge

Commodity Charge

Availability Charge

Front-Footage Fee

Sewer Tap Fee

Total

894,341

5,142,069

199,960

47,475

9,323

$6,293,168

459,012

4,428,913

459,551

44,504

14,880

$5,406,860

($435,329)

($713,156)

259,591

($2,971)

5,557

($886,308)

-48.7

-13.9

129.8

-6.3

59.6

-14.1

JJificellanaQUfi-Service Initiation Fee

Lake User Charges

Returned Check Fee

Total

68,317

122,260

3,948

$194,525

64,757

40,421

3,030

$108,208

($3,560)

($81,839)

($918)

($86,317)

-5.2

-66.9

-23.3

-44.4

(41)

Table 3-4 Summary of Revenue vs. Cost by Fund Category

Figures are totals for the period 1/82 - 6/84

____Eey£n.ae_£und.

Water Monthly Service Charges

Water Commodity Charge

Sewer Monthly Service Charges

Sewer Commodity Charge

PRivate Fire Protection

Hydrant Rental Fee

Service Initiation Fee

Lake User Charge

Returned Check Fee

Total

COBt

Revenue

pifference

i-Jlifl

$1,383,879

$1,178,697

($205,182)

-14.8

3,380,156

5,409,164

$2,029,008

60.0

894,341

459,012

($435,329)

-48.7

5,142,069

4,428,913

($713,156)

-13.9

24,727

64,989

40,262

162.8

200,344

249,057

48,713

24.3

68,317

64,757

($3,560)

-5.2

122,260

40,421

($81,839)

-66.9

3,948

3,030

($918)

-23.3

$11,220,041

$11,898,040

$677,999

6.0

iOfiLiAi-FJimi.

Water Availability Charge

Sewer Availability Charge

Water Front-Footage Fee

Sewer Front-Footage Fee

Water Serv. and Meter Installation

Sewer Tap Fee

Total

GRAND TOTAL

284,615

678,340

393,725

138.3

199,960

459,551

259,591

129.8

34,286

39,420

5,134

15.0

47,475

44,504

($2,971)

-6.3

72,883

101,292

28,409

39.0

9,323

14,880

5,557

59.6

$648,542

$1

,337,987

$689,445

106.3

$11,868,583

$13 ,236,027

$1,367,444

11.5

(42)

WATER MONTHLY SERVICE CHARGE

34.0

n

no

310

-220

2nd/FYS2

1 sBt/prsa

Cost

^nd/nrsa

Ttme

+ Revenue

1 st/FY'a4.

2nd/FrB4.

Figure 3-1. Revenue and Cost for the Water Monthly Service Charge

Table 3-5. Revenue and Cbst for the Water Monthly Service Charge

2nd Half of FY82

1st Half of FY83

2nd Half of FY83

1st Half of FY84

2nd Half of FY84

Cost

$227,170

239,537

287,807

296,410

332,955

Revenue

$230,607

232,209

234,624

238,810

242,447

Difference % Diff.

$3,437

(7,328)

(53,183)

(57,600)

(90,508)

1.5

-3.1

-18.5

(43)

36

WATER COMMODITY CHARGE

2nd/FYa4.

1 st/Fra4.

Znd/FYQZ

1 st/FYa3

2nd/FYB2

TTmc

4 Revenue

Figure 3-2. Revenue and Cost for the Water Commodity Charge

Table 3-6. Revenue and Cost for the Water Commodity Charge

Cost Revenue Difference

% Diff.

2nd Half of FY82

1st Half of FY83

2nd Half of FY83

1st Half of FY84

2nd Half of FY84

$751,869

662,243

639,131

686,899

640,014

$989,071

1,118,661

1,019,457

1,171,194

1.110,781

$237,202

456,418

380,326

484,295

_470,767

31.5

68.9

59.5

70.5

73.6

(44)

PRIVATE FIRE PROTECTION CHARGE

n

° 9

1 st/nra^.

1 st/FrS3

2nd/FYS3

2nd/FYS2

2nd/FYS4.

Figure 3-3. Revenue and Cost for the Private Fire Protection Charge

Table 3-7. Revenue and Cost for the Private Fire Protection Charge

Cost

Revenue

$24,727

$64,989

Difference % Diff.

2nd Half of FY82

$3,242

$12,310

$9,068

279.7

1st Half of FY83

4,464

12,608

8,144

182.4

2nd Half of FY83

5,336

12,624

7,288

136.6

1st Half of FY84

5,568

13,149

7,581

136.2

2nd Half of FY84

6,117

14,298

8,181

133.7

(45)

^1

2nd/FYS2

HYDRANT RENTAL FEE

1st/FYS3

a Cost

Znd/rfB3

1 =t/FYa4.

2nd/Fra4.

Ttme

4 Revchub

Figure 3-4. Revenue and Cost for the Hydrant Rental Fee

Table 3-8. Revenue and Cost for the Hydrant Rental Fee

2nd Half of FY82

1st Half of FY83

2nd Half of FY83

1st Half of FY84

2nd Half of FY84

Cost

Revenue

Difference

% Diff.

$61,154

51,630

45,281

20,610

21,669

$47,675

48,721

49,269

50,360

53,032

($13,479)

(2,909)

3,988

29,750

31,363

-22.0

-5.6

8.8

(46)

OR

WATER AVAILABILITY CHARGE

2BO

2nd/FrS2

1 si/FY33

U Cost

2nd/FYS3

Ttme

1 5t/F'r'84.

2nd/FYa4.

Revehue

Figure 3-5. Revenue and Cost for the Water Availability Charge

Table 3-9. Revenue and Cost for the Water Availability Charge

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$15,888

$25,952

$10,064

63.3

1st Half of FY83

. 26,796

98,864

72,068

269.0

2nd Half of FY83

40,843

107,133

66,290

162.3

1st Half of FY84

77,330

249,607

172,277

222.8

2nd Half of FY84

123,758

196,784

73,026

59.0

(47)

40

WATER FRONT FOOTAGE FEE

n

\

2nd/FrS2

1 st/rraa

a Cost

2.nd/Fra3

TinnB

+ Revenue

1 si/rYB4.

2nd/FYB4.

Figure 3-6. Revenue and Cost for the Water Front-Footage Fee

Table 3-10. Revenue and Cost for the Water Front-Footage Fee

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$2,474

$3,160

$686

27.7

1st Half of FY83

9,673

12,340

2,667

27.6

2nd Half of FY83

3,213

3,699

486

15.1

1st Half of FY84

11,849

13,609

1,760

14.9

2nd Half of FY84

7,077

6,612

(465)

-6.6

(48)

WATER SERVICE &c METER INSTALLATION

34.

°0

/

2nd/FYB2

1 si/FYB2

2nd/FYS3

1 st/FYS4.

2nd/FYS4.

a Cost

limis

4 RevEnui

Figure 3-7. Revenue and Cost for the Water Service and Meter

Installation Fee

Table 3-11. Revenue and Cost for the Water Service and Meter

Installation Fee

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$6,415

$4,490

($1,925)

-30.0

(49)

SEWER MONTHLY SERVICE CHARGI

210

200

130

iao

170

-ISO

150

14.0

130

120

-110

100

so

ao

2nd/Fra2

ist/rra3

---1---2nd/Fr83

Ttme

1 st/Fra4.

2nd/FYB4.

Cast Revenue

Figure 3-8. Revenue and Cost for the Sewer Monthly Service Charge

Table 3-12. Revenue and Cost for the Sewer Monthly Service Charge

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$156,525

$89,181

($67,344)

-43.0

1st Half of FY83

175,721

90,380

(85,341)

-48.6

2nd Half of FY83

170,719

91,289

(79,430)

-46.5

1st Half of FY84

204,019

93,598

(110,421)

-54.1

2nd Half of FY84

187,357

94,564

(50)

1.4.

O

2nd/FY82

EWER COMMODiPf CHARGE

No-t Ineludmg Depreciation

1 st/rya3

a Cost

2nd/FY83

TtrriE

+ Revenue

1 si/FYB4.

2nd/Fra4.

Figure 3-9. Revenue and Cost for the Sewer Commodity Charge

Table 3-13. Revenue and Cost for the Sewer Commodity Charge

2nd Half of FY82

1st Half of FY83

2nd Half of FY83

1st Half of FY84

2nd Half of FY84

Cost

$744,400

1,141,285

1,070,175

1,305,463

880,746

Revenue

$805,561

911,801

837,894

935,201

938,456

Difference % Diff.

$61,161

(229,484)

(232,281)

(370,262)

57,710

8.2

-20.1

-21.7

-28.4

6.6

(51)

44

SEWER AVAILABILITY CHARGE

20

Znd/FYBZ

---1---1 st/FYBZ

n Cost

2nd/FrS3

Time

+ Revbhub

1 st/rY'a4.

2nd/FYB4.

Figure 3-10. Revenue and Cost for the Sewer Availability Charge

Table 3-14. Revenue and Cost for the Sewer Availability Charge

2nd Half of FY82

1st Half of FY83

2nd Half of FY83

1st Half of FY84

2nd Half of FY84

Cost

Revenue

Difference

% Diff.

$39,992

$29,652

($10,340)

-25.9

39,992

60,060

20,068

50.2

39.992

71,186

31,194

78.0

39,992

156,753

116,761

292.0

39,992

141,900

101,908

254.8

(52)

SEWER FRONT FOOTAGE FEE

P c

2nd/FYS2

1 si/FYBZ

2.nd/FYS3

1 st/FY'S4.

Ind/FYBA

Time

Cost Revenue

Figure 3-11. Revenue and Cost for the Sewer Front-Footage Fee

Table 3-15. Revenue and Cost for the Sewer Front-Footage Fee

2nd Half of FY82

1st Half of FY83

2nd Half of Fr83

1st Half of FY84

2nd Half of FY84

Cost

$6,158

8,190

8,528

17,989

6,610

$47,475

Revenue

$5,200

6,903

7,852

16,551

7,998

$44,504

Difference % Diff.

($958)

(1,287)

(676)

(1,438)

1,388

($2,971)

-15.6

-15.7

-7.9

-8.0

21.0

ͣ

(53)

SEWER TAP FEE

46

1 st/FT'S3

2nd/FYS3

2nd/Pt'a2

1 st/i=YS4.

2nd/rY'S4.

Rbvehue

Figure 3-12. Revenue and Cost for the Sewer Tap Fee

Table 3-16. Revenue and Cost for the Sewer Tap Fee

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$3,262

$1,320

($1,942)

-59.5

1st Half of FY83

2,235

2,880

645

28.9

2nd Half of FY83

1,640

2,880

1,240

75.6

1st Half of FY84

926

3,960

3,034

327.6

2nd Half of FY84

1,260

3,840

2,580

204.8

(54)

SERVICE INITIATION FEE

19

n

1st/Fr53

2nd/Fr83

1st/Fre4.

2nd/FYB2

and/Frsj.

Ttme

4 Revenue

Figure 3-13. Revenue and Cost for the Service Initiation Fee

Table 3-17. Revenue and Cost for the Service Initiation Fee

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$13,708

$10,546

($3,162)

-23.1

1st Half of FY83

15,647

15,232

(415)

-2.7

2nd Half of FY83

11,700

9,730

(1,970)

-16.8

1st Half of FY84

15,180

18,214

3,034

20.0

2nd Half of FY84

12,082

11,035

(1,047)

-8.7

(55)

LAKE USER CHARGES

1 si/FYSZ

2nd/FY-53

1»t/Fr84.

Znd/FYBZ

2nd/FY"84.

Figure 3-14. Revenue and Cost for the Lake User Charges

Table 3-18. Revenue and Cost for the Lake User Charges

Cost

Revenue

Difference

% Diff.

2nd Half of FY82

$22,493

$9,108

($13,385)

-59.5

1st Half of FY83

25,940

7,638

(18,302)

-70.6

2nd Half of FY83

26,472

9,215

(17,257)

-65.2

1st Half of FY84

21,641

6,131

(15,510)

-71.7

2nd Half of FY84

25,714

8,329

(17,385)

-67.6

(56)

RETURNED CHECK FEE

1.1

1 st/Frea

2nd/rr33

1s+./Fr84.

2nd/FYB2

2.nd/rYB4.

Revenue

Figure 3-15. Revenue and Cost for the Returned Check Fee

Table 3-19. Revenue and Cost for the Returned Check Fee

Cost

Revenue

Difference

% Diff,

2nd Half of FY82

$786

$1,052

$266

33.8

1st Half of FY83

786

490

(296)

-37.7

2nd Half of FY83

786

600

(186)

-23.7

1st Half of FY84

786

438

(348)

-44.3

2nd Half of FY84

804

450

(354)

-44.0

(57)

IV. PROPOSED CHANGES IN RATE LEVELS

Since OWASA is currently undergoing extensive fiscal

change as a result of substantial new bond issues and

ambitious capital improvement projects, it is necessary to

consider how changes in the rate levels will impact future

budgets. Hence, this chapter addresses the third pbjective

of this study. A computer program was written using Lotus

1-2-3 software to aid in the assessment of alternative rate

levels. This program is briefly described here, followed by

the results from a sensitivity analysis.

EAI££-J>.R.QIE.CT I QM-£RgG.£M

Lotus 1-2-3 is a powerful software package that can be

used on the IBM PC microcomputer for various applications.

It combines spreadsheet capabilities (columns of numbers and

formulas) with data management (sorting and selecting

information), graphics, and limited word processing. The

primary feature of Lotus 1-2-3 that is used for the Rates

Projection Program is its spreadsheet. Lotus 1-2-3 is easy

to use because it is menu-driven. This means that with the

press of a key, the screen presents a "command menu" from

which the user chooses the desired function. The menu is

References

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