Your invoice explained
The top section of your invoice is where you’ll find detailed information about the
account that the invoice has been raised against.
Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England and Wales. Registered number 4138203. Registered office 100 Victoria Embankment, LONDON EC4Y 0HQ. VAT registration number GB 243 1700 02
Account held at SAMPLE COMPANY FAO JOHN SMITH SAMPLE BUSINESS CENTRE SAMPLE STREET SAMPLE CITY XX1 1XX
Customer account number
Legal entity number SAMPLE COMPANY
FAO JANE SMITH SAMPLE BUSINESS CENTRE SAMPLE ROAD SAMPLE TOWN AA1 1AA
VAT Changes: royalmail.com/vat
Invoice Invoice number
Payment advice Paying by BACS?
Invoice date Page Terms Please pay by 9023456789 1234567890 1987654321 27 Aug 2013 1 of 1 30 days 26 Sep 2013
Your cheque number
Payment address
£1,027.06
Total amount due
Please instruct your bank to pay the amount due, following the instructions overleaf. Send your payment advice to the address below.
Paying by cheque?
Cheques should be crossed ‘a/c payee’ and made payable to Royal Mail Group ltd. Fill in the boxes to the right, then tear off and return this payment advice with your cheque, quoting your account number and invoice number on the reverse of the cheque. If you supply your own payment advice instead, it must include the information listed to the right.
Amount tendered
Customer name/ Customer account number
Invoice number
9023456789
SAMPLE COMPANY 1234567890
For Royal Mail use only
Office code Bank code Rec’d by Input by
ROYAL MAIL GROUP LTD PAYMENT PROCESSING CENTRE ROWLAND HILL HOUSE BOYTHORPE ROAD CHESTERFIELD S49 1HQ Docket no. 501234567812 Aug 2013 S73 0UF Letter
BUSINESS MAIL ADVANCED 1C A/C 94
Non Discount: 94 @ £0.470 each
44.18 T Posting date Poster Sender’s ref. Contract no. Format Service
Quantity Weight (kg) Unit cost (£)
Net value VAT Code
Total Net 855.88
Total VAT Net VAT
Total 1,027.06 GBP 4 2 5 3 1 AAAA-BBBB-EEEE T = Std Rated 20% 855.88 171.18 6 501234567812 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,250
Discounted:765 @ £0.330 each Discount £39.13 (16.60%) Non Discount: 485 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £387.50, Volume discount of
£5.22-343.15 T
501234567813 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 326
Non Discount: 326 @ £0.470 each
153.22 T AAAA-BBBB-EEEE 501234567813 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,085
Discounted:438 @ £0.330 each Discount £24.00 (16.60%) Non Discount: 647 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £358.05, Volume discount of £5.01-Sub Total for AAAA-BBBB-EEEE £ 883.70
343.15 T
50123456796 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 1,200
Discounted 600 @ £0.470 each Discount £27.72 (10.80%) Non Discount: 600 @ £0.470 each
AAAA-BBBB-DDDD 27.72- T ADJ5012345679 1 2 3 5 4 6
Each invoice has its own unique Invoice
number. The first two digits indicate the type of account.
Ÿ 90 - standard
Ÿ 11 - reducing credit
(similar to a pre-paid account)
Ÿ 20 - retail fee
Your invoice will be sent to the Invoice
address.
It can also be marked for the attention of an individual or against a particular purchase order, if the purchase order is long standing.
You may find this information helpful particularly if you use a reducing credit account. You can arrange for this information to be added via our finance department, contact details are shown on the reverse of your invoice.
The other address on your invoice is the
Account held at address. This is where the account was set up, for business response accounts this could be where your items are delivered to, therefore may be different from your invoice address.
This is your unique Customer account
number.
Your Legal entity number is unique to
your company, but may have more than one account number associated with it.
The Terms refers to the payment terms of the account that were agreed at the time the account was opened. The number of days within which the invoice should be paid by is shown here, along with the pay by date.
The middle section of your invoice gives detailed information about what you’re being
invoiced for. This information may be on more than one page.
Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England and Wales. Registered number 4138203. Registered office 100 Victoria Embankment, LONDON EC4Y 0HQ. VAT registration number GB 243 1700 02
Account held at SAMPLE COMPANY FAO JOHN SMITH SAMPLE BUSINESS CENTRE SAMPLE STREET SAMPLE CITY XX1 1XX
Customer account number
Legal entity number SAMPLE COMPANY
FAO JANE SMITH SAMPLE BUSINESS CENTRE SAMPLE ROAD SAMPLE TOWN AA1 1AA
Invoice Invoice number
Payment advice Paying by BACS?
Invoice date Page Terms Please pay by 9023456789 1234567890 1987654321 27 Aug 2013 1 of 1 30 days 26 Sep 2013
Your cheque number
Payment address
£1,027.06
Total amount due
Please instruct your bank to pay the amount due, following the instructions overleaf. Send your payment advice to the address below.
Paying by cheque?
Cheques should be crossed ‘a/c payee’ and made payable to Royal Mail Group ltd. Fill in the boxes to the right, then tear off and return this payment advice with your cheque, quoting your account number and invoice number on the reverse of the cheque. If you supply your own payment advice instead, it must include the information listed to the right.
Amount tendered
Customer name/ Customer account number
Invoice number
9023456789
SAMPLE COMPANY 1234567890
For Royal Mail use only
Office code Bank code Rec’d by Input by
ROYAL MAIL GROUP LTD PAYMENT PROCESSING CENTRE ROWLAND HILL HOUSE BOYTHORPE ROAD CHESTERFIELD S49 1HQ Docket no. 501234567812 Aug 2013 S73 0UF Letter
BUSINESS MAIL ADVANCED 1C A/C 94
Non Discount: 94 @ £0.470 each
44.18 T Posting date Poster Sender’s ref. Contract no. Format Service
Quantity Weight (kg) Unit cost (£) Net value VATCode
Total Net 855.88
Total VAT Net VAT
Total 1,027.06 GBP AAAA-BBBB-EEEE T = Std Rated 20% 855.88 171.18 501234567812 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,250
Discounted:765 @ £0.330 each Discount £39.13 (16.60%) Non Discount: 485 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £387.50, Volume discount of
£5.22-343.15 T
501234567813 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 326
Non Discount: 326 @ £0.470 each
153.22 T AAAA-BBBB-EEEE 501234567813 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,085
Discounted:438 @ £0.330 each Discount £24.00 (16.60%) Non Discount: 647 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £358.05, Volume discount of £5.01-Sub Total for AAAA-BBBB-EEEE £ 883.70
343.15 T
50123456796 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 1,200
Discounted 600 @ £0.470 each Discount £27.72 (10.80%) Non Discount: 600 @ £0.470 each
AAAA-BBBB-DDDD
27.72- T
ADJ5012345679
5
VAT Changes: royalmail.com/vat1 2 3 4 The Docket no. column includes
information on the type of docket that the items were posted against.
Ÿ Numbers starting with 50 show the
order was generated using an Online Business Account.
Ÿ Numbers starting 70 are for orders
generated using Despatch Manager Online or a Customers Own
Solution.
Ÿ Numbers beginning with J are
credits or debits raised on your account by Royal Mail.
Ÿ Posting Cheques are also listed
here, they will begin with P or H and will always be accompanied by a Posting Cheque Handling Charge. The Posting date / Poster column contains the date the items were posted and the postcode from where the items were posted. If you use mailing agents, you can use this to identify which items were posted out by them on your account.
The Sender's ref column can contain reference information that you've supplied which will enable you to link postings with a particular mailing campaign.
If you use the “Your Reference field” in OBA, only the first 14 characters will be shown here. 1 2 3 5 4
If your invoice contains a ref starting with ADJ, this indicates that we've adjusted an order and are crediting/debiting your account. If you've raised an enquiry via OBA or with Finance, this is where the credit will be shown along with the enquiry reference number.
The next four columns include detailed information about the posting or service used. It will show the type of mail, the number of items sent, the weight of the items and the price per item.
The last two columns show the totals for each order or service we are invoicing you for, and the VAT code.
E = Exempt - rated 0% X = Outside Scope - rated 0% Z = Zero - rated 0%
The Total amount due is shown in the black box on the right hand side of the lower portion of your invoice.
The date this needs to be paid by can be found at the top of the invoice (Please pay by).
1
2
The final section of your invoice is your payment advice.
This will always appear at the bottom of the first page of your invoice.
Renewal Notices
If you use one of our services such as a collection or PO Box, you may receive a Renewal Notice, rather than an Invoice. The Renewal Notice is a request for payment, and is sent 30 days prior to when the renewal payment is due.
Copy Invoices
If you are one of our OBA customers and you need a copy invoice you can get this quickly and easily by using the OBA invoice tab.
Additional information
Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England and Wales. Registered number 4138203. Registered office 100 Victoria Embankment, LONDON EC4Y 0HQ. VAT registration number GB 243 1700 02
Account held at SAMPLE COMPANY FAO JOHN SMITH SAMPLE BUSINESS CENTRE SAMPLE STREET SAMPLE CITY XX1 1XX
Customer account number
Legal entity number SAMPLE COMPANY
FAO JANE SMITH SAMPLE BUSINESS CENTRE SAMPLE ROAD SAMPLE TOWN AA1 1AA
Invoice Invoice number
Payment advice Paying by BACS?
Invoice date Page Terms Please pay by 9023456789 1234567890 1987654321 27 Aug 2013 1 of 1 30 days 26 Sep 2013
Your cheque number
Payment address
£1,027.06
Total amount due
Please instruct your bank to pay the amount due, following the instructions overleaf. Send your payment advice to the address below.
Paying by cheque?
Cheques should be crossed ‘a/c payee’ and made payable to Royal Mail Group ltd. Fill in the boxes to the right, then tear off and return this payment advice with your cheque, quoting your account number and invoice number on the reverse of the cheque. If you supply your own payment advice instead, it must include the information listed to the right.
Amount tendered
Customer name/ Customer account number
Invoice number
9023456789
SAMPLE COMPANY 1234567890
For Royal Mail use only
Office code Bank code Rec’d by Input by
ROYAL MAIL GROUP LTD PAYMENT PROCESSING CENTRE ROWLAND HILL HOUSE BOYTHORPE ROAD CHESTERFIELD S49 1HQ Docket no. 501234567812 Aug 2013 S73 0UF Letter
BUSINESS MAIL ADVANCED 1C A/C 94
Non Discount: 94 @ £0.470 each
44.18 T Posting date Poster Sender’s ref. Contract no. Format Service
Quantity Weight (kg) Unit cost (£) Net value VATCode
Total Net 855.88
Total VAT Net VAT
Total 1,027.06 GBP AAAA-BBBB-EEEE T = Std Rated 20% 855.88 171.18 501234567812 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,250
Discounted:765 @ £0.330 each Discount £39.13 (16.60%) Non Discount: 485 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £387.50, Volume discount of
£5.22-343.15 T
501234567813 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 326
Non Discount: 326 @ £0.470 each
153.22 T AAAA-BBBB-EEEE 501234567813 Aug 2013 S73 0UF Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,085
Discounted:438 @ £0.330 each Discount £24.00 (16.60%) Non Discount: 647 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £358.05, Volume discount of £5.01-Sub Total for AAAA-BBBB-EEEE £ 883.70
343.15 T
50123456796 Aug 2013 S73 0UF
Letter
BUSINESS MAIL ADVANCED 1C A/C 1,200
Discounted 600 @ £0.470 each Discount £27.72 (10.80%) Non Discount: 600 @ £0.470 each
AAAA-BBBB-DDDD
27.72- T
ADJ5012345679 VAT Changes: royalmail.com/vat
2
1
Paying your invoice
Direct Debit
Payment will be taken on the
Please pay by date.
BACS / CHAPS & Cheques
Remember to include your payment advice,
as this shows your name, account and invoice number and will enable us to allocate your payment to your account.
Orders in detail...
503456789 16 July 2013
S73 0UF
Letter Letter
BUSINESS MAIL ADVANCED 2C A/C 1,250
Discounted:765 @ £0.330 each Discount £39.13 (16.60%) Non Discount: 485 @ £0.330 each
AAAA-BBBB-EEEE
Total Cost Pre Discount £387.50, Volume discount of
£5.22-343.15 T
503456999 16 July 2013
S73 0UF
Letter Letter
BUSINESS MAIL ADVANCED 1C A/C 1,200
Discounted 600 @ £0.470 each Discount £27.72 (10.80%) Non Discount: 600 @ £0.470 each
AAAA-BBBB-DDDD 27.72- T 503456799 16 July 2013 S73 0UF Letter ADJ503456799
BUSINESS MAIL ADVANCED 1C A/C 600
Non Discount: 600 @ £0.470 each AAAA-BBBB-DDDD
264.00 T
Sales
Order Date of mailing
Postcode of Posting Location
Discounted -
Items read by our machines and eligible for discount.
Non Discount - Items our machines could not read, therefore, not eligible for discount.
Total cost before Volume Related Discount Volume Related Discount Total service discount
Rate of discount applied to each item -
st
10.8% discount to 1 Class items
nd
16.6% discount to 2 Class items
Service
Licence Number
The adjustment is linked to the original order as it will have a reference of ADJ followed by the original order number.
The adjustment shows twice the number of items from the original order, as these are credited at the non discounted price and then debited at the discounted price.
Where there is no discount at all on OBA Sales Orders the full Business Mail Advance discount will be awarded automatically as a retrospective adjustment. This may appear on the subsequent invoice.
Royal Mail, the Cruciform and the colour red are registered trademarks of Royal Mail Group Ltd. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y OHQ. Your invoice explained © Copyright Royal Mail Group Ltd 2013. October 2013.
J12345679 16 July 2013
S73 0UF
BUSINESS MAIL ADVANCED 1C A/C 1,486 160713 CMA UNDERDECLARED AAAA-BBBB-EEEE 653.84 T J12345678 16 July 2013 S73 0UF
BUSINESS MAIL ADVANCED 1C A/C 459
160713 NO SALES ORDER AAAA-BBBB-EEEE
201.96 T
Date of mailing
Please Note: This postcode may not be the posting location. As we have not been advised of these items, we do not know which posting location to apply to the order. As a posting location is mandatory, we assign the first posting location on the account to the order. This may, or may not, be the actual place the
items were posted.
These adjustments are both caused by our sorting machines processing more items than we have been advised of by the customer.
Underdeclared charges are where we have processed more items than were declared on the customer's Sales Order. No Sales Order charges are where we have processed items and were not advised of any items via an order for the service on that date
Underdeclares and No Sales Orders
J12345678 16 July 2013
S73 0UF
BUSINESS MAIL ADVANCED 1C A/C 201.96 T
J12345678 16 July 2013
S73 0UF
BUSINESS MAIL ADVANCED 1C A/C
Auto Adj CMA Min Entry AAAA-BBBB-EEEE
10.79 T
Orders do not qualify for the Business Mail Advance discount if fewer than 500 items are posted. When a Business Mail Advance Sales Order is raised and the items are processed they will initially receive the discount. This is then debited back and shows on invoices as a 'CMA Min Entry' charge.
Minimum Order Adjustment
These charges can be reconciled to the original order, as they show the date of the original order and the net total for the adjustment will be the same as the total service discount of the order.
