rpaf KTl enterprise Grid Control 11gR1: Business Oracle Enterprise Manager Service Management services using Oracle Enterprise Manager 11gR1

Oracle

_Enterprise

_Manager

Grid

Control

_11gR1:

Business

Service

_Management

A

hands-on

_guide

to

_modeling

and

_managing

business

services

_using

Oracle

_{Enterprise Manager 11gR1}

Ashwin Kumar Karkala

Govinda

_{Raj Sambamurthy}

rPAf KTl

enterprise

I

1

#\V#

IV

I

I

professionol

expertise

distilled

88

PUBLISHING

Table of Contents

Preface

1

Chapter

1: Business Service

_Management:

An Overview

7

Complexity

in

data

centers 8

Modeling

10

DBA

_perspective:

An

_example

12

Composite

view: An

_example

13

Business view: An

_example

14

Target modeling

15

Systems

and

_groups

_modeling

18

Services

_modeling

22

System-based

service model 26

Synthetic

transaction-basedservicemodel 28

Information

_Technology

Infrastructure

_Library

_guidelines

30

Summary

32

Chapter

2:

_Modeling

IT Infrastructure

_Using

Oracle

Enterprise Manager 11gR1

33

Oracle

Enterprise

Manager

concepts

34

Flavors of Oracle

_{Enterprise Manager}

36

OEM

Database Control 38

OEM

_application

server

and

Fusion Middleware Control

39

OEM Grid Control

_(GC)

40

OEM

Grid Control

_11gR1

architecture 43

Oracle

_{management agent}

45

Local

_monitoring

46 Remote

_monitoring

46

TableofContents

Target modeling

47

Target discovery

50

Agent-monitored

and

_repository

_targets

50

Availability

management

52

Performance

_management

54

Alerts 55

Target

home page 56

Passive

and active

_monitoring

57

Composite targets

58

Group targets

60

System targets

61

Service

_targets

62

Service-level

_management

65

Product and

_management

focus areas in OEM

_11gR1

66

Summary

67

Chapter

3:

Modeling

Groups

and

_Systems

69

Groups modeling

with OEM Grid Control 69

Types

of

_groups

in

OEM Grid Control

71

Integrator

defined grouptypes 71

Group

typesand

_availability

management 72

Creating

groups in OEM Grid Control 72

Normal group 73

Privilege propagating group 78

Redundancygroup 80

Monitoring

and

_managing

_group

_targets

₈₃

Group

home page 83

Redundancy

group home page 86

Group monitoring 87

Group

management 89

Systems

modeling

with OEM Grid Control 91

Types

of

_{system targets}

in OEM Grid

Control

93

System

targetsand

_{availability management}

₉₃

Creating

system targets

in OEM Grid Control 94

Creating

a system targetflow 94

Monitoring

and

_{managing system targets}

₁₀₁

System

home page 102

Systemcharts ₁₀₃

System

administration ₁₀₄

System

components 104

System

topology

104

Chapter

4:

_Modeling

Services

109 Service

_modeling

with

OEM Grid

Control

109

Introduction

to

services

110

Business

services as

targets

in

OEM Grid Control

110

Passive and active

_monitoring

111

Business service

_availability

_management

114

Introduction toservice

_availability

114

Availability

basedonsystem 115

Availability

basedonservice test 117

Service

_{targets supported}

in OEM Grid

Control

120

Web

_application

121

Forms

_application

122

Generic

service 123

Aggregate

service

123

Out of box custom services

124

Creating

services based on a

system

_target

124

Creating generic

services based

on a

_system

124

Create

_generic

service: General_step 126 Create

_generic

service:

_Availability

step 129

Creategenericservice: Performance metrics

_step

130 Creategenericservice:Usagemetrics step 131 Creategenericservice: Reviewstep 132

Creating

services

_Using

command-line

_scripts

132

Monitoring

services

134

All

services page 134

Status column 135 Performancealerts 135

Usage

alerts 136

System

details 137

Key

tests 137

Monitoring

beacons 138

Generic service

_{home page}

138

General section 139

Keycomponent summary

region

141 All service alerts

_region

142

Performanceand usage

region

143

Key

test_summary

_region

143

Service charts tab 144

System

tab

145

Topology

tab

146

Service blackouts

147

Creatingaservice blackout 148

TableofContents

Editing

services

154

System configuration

157

Availability

definition

159

Rootcause

analysis

160

Configuration

161

Service failure:

_{Diagnostics using}

rootcause

analysis

165

Automaticrootcause

analysis

165

Manual rootcause

analysis

168

Summary

168

Chapter

5: Service

Modeling Using Synthetic

Transactions

169

Active

_monitoring

with OEM Grid Control

170

Introduction

to active

_monitoring

170

Beacons 171

Service tests 174

Licensing

information 178

Creating

services

based

on

service

tests

179

Creating

Generic Service based

on

host

ping

test

179

Creating

Generic Service: Generalstep 180

Creating

Generic Service:

_{Availability step}

182

Creating

Generic Service: Service test step 182

CreatingGeneric Service: Beaconsstep 184

Creating

GenericService: Performancemetrics step 188

Creating

Generic Service:

_Usage

metricsstep 189

Creating

Generic Service: Review

_step

190

Creating

services based on command-line

_scripts

190

emcli

_{create_service}

verb 191

Prominent service

_{test types}

192

Host

_ping

service

test

_type

194

FTP service test

_type

195

HTTP

_ping

service test

_type

197

LDAP service

test

_type

199

Web service

_(SOAP/REST)

service

test

_type

200

Other

test

_types

202

Custom

_script

testtype 203

Advanced

service test

_type:

Web

transaction 204

Web transaction

_recording

204

Steps

and

_{step groups}

₂₀₆

Web

transaction

_{playback options}

207

Debugging

issues related

to web transactions 208

Monitoring

services basedon

service

tests 208

All

Service

page 209

Key

test_{summary section} 209

Test

Performance

tab

210

Monitoring

all

service

tests and all

beacons

211

Monitoring

a

single

service

test:

Test

home page 216

Configuring

metric thresholds

and collection

_frequency

for

service test metrics

217

Past

_changes

and

_{pending changes}

220

Monitoring

beacon

_Targets

222

Beacon

_{home page}

222

Beacon monitored

_targets

223

Watch

Lists

223

Host

_{ping using}

network watch list 224

HTTP ping using URLwatchlist 227

Ad hoc execution_usingthe Test_option 228

Summary

229

Chapter

6:

_Modeling

Service Metrics

231

Metric collection

_using

OEM Grid Control 231

Metrics 232

Collection interval 232

Metric thresholds and alerts

232

Service

_target

metrics

233

Availability

233

Performance metrics

233

Usage

metrics

234

Business metrics

234

Metric

_promotion

for service

_targets

235 Metric

_promotion

based on

_{system components}

237

Metric

_promotion

based

on

service

tests 237

Service metric creation

_using

OEM Grid Control console

237

Performance metrics

238

Usage

metrics 241

Service metric creation

_using

command line 243

emcli

_{set_metric_promotion}

verb

243

Editing

service

_target

metrics 246

Configuring

metric collections and

advanced

_settings

246

Monitoring

service metrics 249

Monitoring

metrics in the service home page 249

Monitoring

metrics

in the charts page 250

Monitoring

service metric alerts

252

Servicemetricalerts in servicetargethome page 252

Table

_of

Contents

Diagnosing

metric

_promotion

issues

254

Manual

_diagnostics

254

Diagnostics

using promoted

metrics

_diagnostics

doctor

255

Summary

256

Chapter

7: Service-Level

_Management

257

Service-level

_agreements

257

Service-level

management

258

Service-level

_management

in

OEM Grid Control

259

Service-level rule

259

Metrics used for service-level

_computation

260

Actual

Service-level

_(%)

_computation

261

Defining

service-levels in

OEM

Grid

Control

261

Expected

service-level 262

Actual

service-level 262

Business hours 263

Availability

criteria 263

Performance criteria 263

Monitoring

service-levels

_using

OEM Grid

Control

264

Monitoring

service-levels in service home

_page

264 Service-level Details page 265

Summary

267

Chapter

8:

_{Modeling Composite}

Business Services

269

Introduction

to

_composite

business services

270

Aggregate

service

_targets

in

OEM

Grid

Control

270

Modeling

availability

272

Modeling

key performance

indicators 272

Modeling

service levels 273

Creating aggregate

service

_targets

273

Using

OEM Grid

Control console

274

Add

_aggregate

service:Subservicestab 274

Add

_aggregate

service: Performancetab 276

Add aggregateservice:

_Usage

tab 278

Using

command-line

_scripts

279

emcli

_{create_aggregate_service}

verb 279

Editing

aggregate

service

_targets

280

Monitoring

aggregate

service

_targets

281

Aggregate

service home

_page

₂₈₂

General section 283 Subservicesregion 283 Performanceandusageregion 284 Alerts

_region

₂₈₄

Aggregate

service

charts

tab 284

Topology

tab 284

Diagnostics using

Root Cause

_Analysis

285 Root Cause

_Analysis

details

286 Root Cause

_{Analysis configuration}

287

Summary

288

Chapter

9: Real-Time Business Service

_Monitoring

289

Real-time

_monitoring

in

OEM

Grid

Control

290

Reports

in

OEM Grid Control

291

Reports

customization

292

Report

Definition:Generaltab 293

ReportDefinition: Elements tab 294

ReportDefinition: Schedule tab 295

Report

Definition:Access tab 296

Dashboards in OEM Grid

Control

296

Desktop

widgets

297

Group

and

_{system monitoring}

dashboards

297

System

dashboard drill

downs

299

System

monitoring

dashboard

customizations 299 Services

_monitoring

dashboards

301

Services

_monitoring

dashboard drill downs

302

Service Statusdashboard 302

Service Detaildashboard 303 Service Level Details dashboard 304

Custom services

_monitoring

dashboards

304

General

_options

306

Services

_options

306

Columns and

_{time ranges}

_options

306

Service

Level and

_{Monitoring widget}

307

Prerequisites

and installation of SLM

_{desktop widget}

308

Client-side

_{prerequisites}

308

OMS-sideprerequisites 308

SLM

_widget

_setup 308

Configuring

the SLM

_widget

308

Summary

view

310

Detailed view

311

Sortingin the detailed view 312

Table

_of

Contents

Chapter

10: Business Service

_Management

at your

Data Center

313

Modeling

IT infrastructure 314

Best

_practices

for

_using

_group

_targets

314

Best

_practices

for

_using

_{system targets}

315

Modeling

business services

316

Best

_practices

in the service

_{target type}

selection 316 Best

_practices

for

_system-based

services 317 Best

_practices

for test-based services 318 Best

_practices

for

_modeling

locations

_using

beacons

319

Best

_practices

for

_hybrid

models

320

Best

_practices

for

_modeling

_composite

services 320

Modeling

service

_hierarchy

321

Best

_practices

for

_modeling

service

_hierarchy

321

Monitoring

business services 322

Management by Exception

322

Configuring

metrics and thresholds 322

Configuring

blackouts 323

Configuring service levels 324

Configuring

monitoring templates 324

Configuring

Root Cause

_Analysis

324

Configuring

services

_monitoring

dashboards 325

Lifecycle management

325

Provisioning

325

Configuration

management

326

Patching

and

_upgrades

327

Final words

327