rpaf KTl enterprise Grid Control 11gR1: Business Oracle Enterprise Manager Service Management services using Oracle Enterprise Manager 11gR1

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(1)

Oracle

Enterprise

Manager

Grid

Control

11gR1:

Business

Service

Management

A

hands-on

guide

to

modeling

and

managing

business

services

using

Oracle

Enterprise Manager 11gR1

Ashwin Kumar Karkala

Govinda

Raj Sambamurthy

rPAf KTl

enterprise

I

1

#\V#

IV

I

I

professionol

expertise

distilled

88

PUBLISHING

(2)

Table of Contents

Preface

1

Chapter

1: Business Service

Management:

An Overview

7

Complexity

in

data

centers 8

Modeling

10

DBA

perspective:

An

example

12

Composite

view: An

example

13

Business view: An

example

14

Target modeling

15

Systems

and

groups

modeling

18

Services

modeling

22

System-based

service model 26

Synthetic

transaction-basedservicemodel 28

Information

Technology

Infrastructure

Library

guidelines

30

Summary

32

Chapter

2:

Modeling

IT Infrastructure

Using

Oracle

Enterprise Manager 11gR1

33

Oracle

Enterprise

Manager

concepts

34

Flavors of Oracle

Enterprise Manager

36

OEM

Database Control 38

OEM

application

server

and

Fusion Middleware Control

39

OEM Grid Control

(GC)

40

OEM

Grid Control

11gR1

architecture 43

Oracle

management agent

45

Local

monitoring

46 Remote

monitoring

46

(3)

TableofContents

Target modeling

47

Target discovery

50

Agent-monitored

and

repository

targets

50

Availability

management

52

Performance

management

54

Alerts 55

Target

home page 56

Passive

and active

monitoring

57

Composite targets

58

Group targets

60

System targets

61

Service

targets

62

Service-level

management

65

Product and

management

focus areas in OEM

11gR1

66

Summary

67

Chapter

3:

Modeling

Groups

and

Systems

69

Groups modeling

with OEM Grid Control 69

Types

of

groups

in

OEM Grid Control

71

Integrator

defined grouptypes 71

Group

typesand

availability

management 72

Creating

groups in OEM Grid Control 72

Normal group 73

Privilege propagating group 78

Redundancygroup 80

Monitoring

and

managing

group

targets

83

Group

home page 83

Redundancy

group home page 86

Group monitoring 87

Group

management 89

Systems

modeling

with OEM Grid Control 91

Types

of

system targets

in OEM Grid

Control

93

System

targetsand

availability management

93

Creating

system targets

in OEM Grid Control 94

Creating

a system targetflow 94

Monitoring

and

managing system targets

101

System

home page 102

Systemcharts 103

System

administration 104

System

components 104

System

topology

104

(4)

Chapter

4:

Modeling

Services

109 Service

modeling

with

OEM Grid

Control

109

Introduction

to

services

110

Business

services as

targets

in

OEM Grid Control

110

Passive and active

monitoring

111

Business service

availability

management

114

Introduction toservice

availability

114

Availability

basedonsystem 115

Availability

basedonservice test 117

Service

targets supported

in OEM Grid

Control

120

Web

application

121

Forms

application

122

Generic

service 123

Aggregate

service

123

Out of box custom services

124

Creating

services based on a

system

target

124

Creating generic

services based

on a

system

124

Create

generic

service: Generalstep 126 Create

generic

service:

Availability

step 129

Creategenericservice: Performance metrics

step

130 Creategenericservice:Usagemetrics step 131 Creategenericservice: Reviewstep 132

Creating

services

Using

command-line

scripts

132

Monitoring

services

134

All

services page 134

Status column 135 Performancealerts 135

Usage

alerts 136

System

details 137

Key

tests 137

Monitoring

beacons 138

Generic service

home page

138

General section 139

Keycomponent summary

region

141 All service alerts

region

142

Performanceand usage

region

143

Key

testsummary

region

143

Service charts tab 144

System

tab

145

Topology

tab

146

Service blackouts

147

Creatingaservice blackout 148

(5)

TableofContents

Editing

services

154

System configuration

157

Availability

definition

159

Rootcause

analysis

160

Configuration

161

Service failure:

Diagnostics using

rootcause

analysis

165

Automaticrootcause

analysis

165

Manual rootcause

analysis

168

Summary

168

Chapter

5: Service

Modeling Using Synthetic

Transactions

169

Active

monitoring

with OEM Grid Control

170

Introduction

to active

monitoring

170

Beacons 171

Service tests 174

Licensing

information 178

Creating

services

based

on

service

tests

179

Creating

Generic Service based

on

host

ping

test

179

Creating

Generic Service: Generalstep 180

Creating

Generic Service:

Availability step

182

Creating

Generic Service: Service test step 182

CreatingGeneric Service: Beaconsstep 184

Creating

GenericService: Performancemetrics step 188

Creating

Generic Service:

Usage

metricsstep 189

Creating

Generic Service: Review

step

190

Creating

services based on command-line

scripts

190

emcli

create_service

verb 191

Prominent service

test types

192

Host

ping

service

test

type

194

FTP service test

type

195

HTTP

ping

service test

type

197

LDAP service

test

type

199

Web service

(SOAP/REST)

service

test

type

200

Other

test

types

202

Custom

script

testtype 203

Advanced

service test

type:

Web

transaction 204

Web transaction

recording

204

Steps

and

step groups

206

Web

transaction

playback options

207

Debugging

issues related

to web transactions 208

Monitoring

services basedon

service

tests 208

All

Service

page 209

(6)

Key

testsummary section 209

Test

Performance

tab

210

Monitoring

all

service

tests and all

beacons

211

Monitoring

a

single

service

test:

Test

home page 216

Configuring

metric thresholds

and collection

frequency

for

service test metrics

217

Past

changes

and

pending changes

220

Monitoring

beacon

Targets

222

Beacon

home page

222

Beacon monitored

targets

223

Watch

Lists

223

Host

ping using

network watch list 224

HTTP ping using URLwatchlist 227

Ad hoc executionusingthe Testoption 228

Summary

229

Chapter

6:

Modeling

Service Metrics

231

Metric collection

using

OEM Grid Control 231

Metrics 232

Collection interval 232

Metric thresholds and alerts

232

Service

target

metrics

233

Availability

233

Performance metrics

233

Usage

metrics

234

Business metrics

234

Metric

promotion

for service

targets

235 Metric

promotion

based on

system components

237

Metric

promotion

based

on

service

tests 237

Service metric creation

using

OEM Grid Control console

237

Performance metrics

238

Usage

metrics 241

Service metric creation

using

command line 243

emcli

set_metric_promotion

verb

243

Editing

service

target

metrics 246

Configuring

metric collections and

advanced

settings

246

Monitoring

service metrics 249

Monitoring

metrics in the service home page 249

Monitoring

metrics

in the charts page 250

Monitoring

service metric alerts

252

Servicemetricalerts in servicetargethome page 252

(7)

Table

of

Contents

Diagnosing

metric

promotion

issues

254

Manual

diagnostics

254

Diagnostics

using promoted

metrics

diagnostics

doctor

255

Summary

256

Chapter

7: Service-Level

Management

257

Service-level

agreements

257

Service-level

management

258

Service-level

management

in

OEM Grid Control

259

Service-level rule

259

Metrics used for service-level

computation

260

Actual

Service-level

(%)

computation

261

Defining

service-levels in

OEM

Grid

Control

261

Expected

service-level 262

Actual

service-level 262

Business hours 263

Availability

criteria 263

Performance criteria 263

Monitoring

service-levels

using

OEM Grid

Control

264

Monitoring

service-levels in service home

page

264 Service-level Details page 265

Summary

267

Chapter

8:

Modeling Composite

Business Services

269

Introduction

to

composite

business services

270

Aggregate

service

targets

in

OEM

Grid

Control

270

Modeling

availability

272

Modeling

key performance

indicators 272

Modeling

service levels 273

Creating aggregate

service

targets

273

Using

OEM Grid

Control console

274

Add

aggregate

service:Subservicestab 274

Add

aggregate

service: Performancetab 276

Add aggregateservice:

Usage

tab 278

Using

command-line

scripts

279

emcli

create_aggregate_service

verb 279

Editing

aggregate

service

targets

280

Monitoring

aggregate

service

targets

281

Aggregate

service home

page

282

General section 283 Subservicesregion 283 Performanceandusageregion 284 Alerts

region

284

(8)

Aggregate

service

charts

tab 284

Topology

tab 284

Diagnostics using

Root Cause

Analysis

285 Root Cause

Analysis

details

286 Root Cause

Analysis configuration

287

Summary

288

Chapter

9: Real-Time Business Service

Monitoring

289

Real-time

monitoring

in

OEM

Grid

Control

290

Reports

in

OEM Grid Control

291

Reports

customization

292

Report

Definition:Generaltab 293

ReportDefinition: Elements tab 294

ReportDefinition: Schedule tab 295

Report

Definition:Access tab 296

Dashboards in OEM Grid

Control

296

Desktop

widgets

297

Group

and

system monitoring

dashboards

297

System

dashboard drill

downs

299

System

monitoring

dashboard

customizations 299 Services

monitoring

dashboards

301

Services

monitoring

dashboard drill downs

302

Service Statusdashboard 302

Service Detaildashboard 303 Service Level Details dashboard 304

Custom services

monitoring

dashboards

304

General

options

306

Services

options

306

Columns and

time ranges

options

306

Service

Level and

Monitoring widget

307

Prerequisites

and installation of SLM

desktop widget

308

Client-side

prerequisites

308

OMS-sideprerequisites 308

SLM

widget

setup 308

Configuring

the SLM

widget

308

Summary

view

310

Detailed view

311

Sortingin the detailed view 312

(9)

Table

of

Contents

Chapter

10: Business Service

Management

at your

Data Center

313

Modeling

IT infrastructure 314

Best

practices

for

using

group

targets

314

Best

practices

for

using

system targets

315

Modeling

business services

316

Best

practices

in the service

target type

selection 316 Best

practices

for

system-based

services 317 Best

practices

for test-based services 318 Best

practices

for

modeling

locations

using

beacons

319

Best

practices

for

hybrid

models

320

Best

practices

for

modeling

composite

services 320

Modeling

service

hierarchy

321

Best

practices

for

modeling

service

hierarchy

321

Monitoring

business services 322

Management by Exception

322

Configuring

metrics and thresholds 322

Configuring

blackouts 323

Configuring service levels 324

Configuring

monitoring templates 324

Configuring

Root Cause

Analysis

324

Configuring

services

monitoring

dashboards 325

Lifecycle management

325

Provisioning

325

Configuration

management

326

Patching

and

upgrades

327

Final words

327

Figure

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References

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