IVUE System Administration

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IVUE System Administration

SysAdmin

&

iVUE Admin

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Introduction to SysAdmin

What is SysAdmin?

Web-based application used to perform System Administration utilities.

Why is it web-based?

1. Make it accessible via a zero-footprint application (no client software to download)

2. It was necessary to have a non-java based tool to control java based applications. Web browser-based application was best choice.

SysAdmin in an N-Tier Environment

The direction of NISC is to go to a global SysAdmin so that multi-tiered systems can be managed from a central location.

Single Tier – One system running application server software and databases Multi Tier – One system running application server software, another system

running databases

9 Application Server – Environment, jboss, iNet Crystal Clear, Reports, Print Lists, Printers

9 Database Server – Oracle, Progress

System Naming Convention: <coopid>dbs, <coopid>app, <coopid>ap2 Login to SysAdmin:

9 Single Tier: http://<coopid>dbs/sysadmin

9 Multi Tier: http://<coopid>dbs/sysadmin or http://<coopid>app/sysadmin

What is the initial username and password for SysAdmin?

The initial username/password established by NISC is admin/admin. It is recommended that the password be changed immediately after the system(s) installation.

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System Administration Main Menu

After logging into SysAdmin using the login screen, the System Administration Main Menu appears. The main menu is divided into the left navigation panel and the right screen panel.

The left navigation panel is divided into the main level folders, subfolders, and screens. The main level folders include: Backup/Recovery, Monitor/Logging, Services,

Install/Update, Admin, and Logout. Each of these main levels will expand to include subfolders and/or screens.

The right screen panel consists of a System Status panel that uses a series of dashboard lights to indicate potential problems with the system. A green light indicates that particular system category is good. A yellow light indicates a warning or potential problem for that system category. A red light indicates a problem that should be addressed immediately. Both yellow and red lights indicate that the problem has existed for a period of 15 minutes or longer.

The thresholds for each system category are:

Category Yellow Light Red Light

CPU Usage 98% 100% Load Average 3 5

Memory 90% 95%

Processes 50% 75% Filesystem 90% Full 95% Full

Printers Job(s) in Queue(s) Queue(s) is Disabled Crystal N/A Service is Not Running

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JBoss N/A Service is Not Running Progress N/A Service is Not Running Oracle N/A Service is Not Running

You can click on any of the category names on the System Status panel to see more information about that category. The following list shows which screen will be accessed when you click on each category.

Category Screen

CPU Usage Monitor/Logging > System Information Load Average Monitor/Logging > System Information Memory Monitor/Logging > System Information Processes Monitor/Logging > System Information Filesystem Monitor/Logging > Disk Usage

Printers Services > Printers > Printer Status Crystal Services > iNet Crystal Clear > Start/Stop JBoss Services > JBoss > Status

Progress Services > Progress > Database Status Oracle Services > Oracle > Status

You can access the System Administration Help for each screen by clicking on the Help button in the upper right corner of each screen. You can also access the Help Table of Contents by clicking the Show Table Of Contents link in the upper left corner of each help screen. The Table of Contents provides links to each help screen from each item, as well as Previous and Next links in the upper left corner of each help screen.

You can navigate through the system as follows.

Navigate Using Mouse

1. Click on the main level folder you wish to open.

2. Click on the sub folder located within the main level folder.

3. Click on the screen of choice located within the subtopic folder to display the screen.

Navigate Using Arrow Keys

1. Press the Tab key to place the cursor into the Left Navigation.

2. Press the Tab key to move to the main level folder you wish to open and press Enter.

3. Press the Tab key to move to the sub folder located within the main level folder and press Enter.

4. Press the Tab key to move to the topic of choice located within the sub folder and press Enter to display the screen.

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The screen panel displays a Welcome message, a system status message and warning messages, if applicable. The Welcome message includes the version of Sys Admin software currently installed on your system. The System Status message includes the current system time, system up time, number of operating system users currently logged in, and a system load average. This average is shown as last minute, last 5 minutes, and last 15 minutes. Any system or software related warnings will appear in a separate window below the System Status message.

Alerts

The Alerts area in the bottom left corner of the screen is used to indicate brief system or software related alerts, such as disk space usage, status of updates, etc.

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System Administration Login

System Administration > Login

Upon launching System Administration from the Launcher, the login screen displays. Enter your User Name and Password and then click the Log In button to access the

System Administration Main Menu.

Fields/Buttons

Username - Enter the user name of the individual logging into the system. Password - Enter the password assigned to the user.

Log In - Click the Log In button to log in to the system.

Rese - Click the Reset button to reverse all actions for the selected record.

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Backup Recovery

System Administration > Backup/Recovery

The Backup/Recovery section allows you to run backups on your system, databases, and individual files, as well as restore databases and individual files. You also are given the option to perform a tape inquiry.

Backups are always run in the online mode, which means that you can still be logged in and working while the backup is running. It is recommended, however, that transaction processing be kept at a minimum during database backups to ensure a good recovery point in the event a recovery needs to be performed.

The following options are available under Backup:

• Files - Back up selected files and/or folders to tape. • Database - Schedule or perform a database backup. • System - Create a full-system image onto tape.

The following options are available under Restore:

• Restore > Files - Restore individual files or entire file systems.

• Restore > Database - The following two buttons are available for a database restore.

1. Restore - Click the Restore button to retrieve an older Oracle export file (.dmp)

from tape to disk for the purpose of recovering the database

2. Recover - Click the Recover button to recover a database from an Oracle Export

file (.dmp) residing on disk

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Backup Files

System Administration > Backup/Recovery > Backup >

Files

The Backup Files option is to back up selected files and/or directories to tape. A basic understanding of Unix file systems and file structures is necessary to effectively use this screen. The purpose of this screen is to supply data to vendors or other businesses on tape media. Since the tape format requirements may vary from vendor to vendor, several backup methods are provided.

Fields/Buttons:

Backup Method - This field identifies the type of backup method that will be used to

back up the file(s). Valid options are:

1. SysAdmin Backup (Default) - This is the common Unix GTAR type of backup

with one difference. A file is placed at the beginning of the tape called the Quick Index. This file contains a listing of all files and folders placed on tape, as well as your answers to the prompts on this screen. The Quick Index allows you to make fast tape inquiries without having to spin through the entire tape to find out its contents.

2. GTAR - This is a common Unix compressed archive file. A GTAR is a

compressed tar file.

3. CPIO - This is a common Unix copy archive file.

4. TAR - This is a common Unix uncompressed archive file.

5. Unlabeled - This method streams data directly to the tape device

Backup Remarks - Enter any comments you wish to record to the Quick Index file

regarding this backup. Backup remarks can explain why the backup tape was created.

Device Name - This field identifies the name of the device where the file will be backed

up.

E-Mail Results To - Enter the e-mail addresses of individuals to be notified of the

backup results. Separate multiple addresses with a space.

File Names - This field identifies the name of the file you wish to back up. Leave blank

to back up all files and subdirectories in the directory you specified in the Relative Directory.

Requested By - This field identifies the individual who is requesting the backup. Preview - Click the Preview button to preview the selected backup settings before

performing the backup. You must preview the settings to access the Execute button.

Relative Directory - This field identifies the directory containing the file(s) to back up.

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Reset - Click the Reset button to reverse any actions taken by clearing the screen of

any input.

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Backup Database

System Administration > Backup/Recovery > Backup >

Database

The Backup Database screen allows you to schedule and perform backups to your database.

If you are setting up a scheduled database backup for the very first time, a message displays indicating there are no currently scheduled backups. Click the Advanced button to initiate this screen.

Fields/Buttons

Additional Backup Directories - This field is used to select files, file systems, or

directories that will be backed up to tape as part of the database backup process. The most common are:

1. Report - This includes all reports for all applications that reside on your system.

These reports reside in the /report file system. It is recommended to include your reports as part of the scheduled database backup in the event any of them are needed to validate information after a database recovery.

2. Programs - This includes all programs supplied as a part of your software.

These programs reside in the /pro file system. It is recommended to include your programs as part of the scheduled database backup to ensure the latest software is recovered in the event of a system or database recovery.

3. Users - This includes all user home directories, that is, any Unix operating

system user accounts where the home directories would reside in the /usr file system. These should not be confused with the user accounts that are used to login to any of the iVUE applications. It is recommended to include the user home directories in the event you have Unix operating system users who store their files on the system.

4. Others - Enter any known files, file systems, or directories that are in use on your

system but were not provided as part of the standard suite of software. This could be any custom files that you or your users maintain that you want to include as part of the scheduled database backup process.

Back - Click the Back button to return to the previous screen.

Backup to Tape - Select this option if you want any of the backup files created by this

process to be placed on the selected tape device. The Backup Database process, by default, will place backups in a special directory on disk. By checking this box, the backups created on disk will be placed on tape. It is recommended that backups be placed on tape.

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Device - This is the name of the device where the databases and additional files will be

backed up. All backup devices configured on your system will display in this dropdown box.

Eject Tape When Completed - Select this option if you want the tape to eject from the

tape device after completion of each backup. This is recommended to prevent other backups from overwriting its contents. It is also a good visual indicator to remind you to change tapes each day.

E-Mail/Users - Enter the e-mail address(es) of those individuals you would like to have

backup messages sent to. These messages include successful completion and error information. Enter each e-mail address followed by a carriage return.

Oracle® Instance Selection - Select this option to back up the Oracle database and all

journal files associated with the database. This backup is a physical backup of the database and journal files. Once you have been live for about one month, your service provider will schedule database tuning for your Oracle database. In conjunction with this tuning, database archiving will be available. The archiving process will capture all data changes to your database. You can then apply these changes to an earlier instance backup to roll the database forward to a specific point in time after any kind of system failure. At this time, however, only your service provider database administrator can roll a database forward using the journal files.

Oracle Export Selection - Select this option to export all the information in the database

to a dump (.dmp) file. By default, this dump file is placed on disk. To place on tape, select the Backup To Tape option. If your database needs to be recovered, this dump file is used to recover the database to the time when the dump file was created. It is recommended to select all of the Oracle exports listed.

Progress Environment Selection - Select this option to back up the ABS databases -

HO and LI. These databases reside in a Progress database environment. If there is more than one Progress environment, you will need to select all that you want to backup. It is recommended to select all Progress environments listed.

Reset - Click the Reset button to reverse all actions. This does not stop a scheduled job. Run Now Preview - Click the Run Now Preview button to run a database backup

immediately, using the currently established settings. You can preview the settings prior to executing the backup.

Schedule Backups - Click the Schedule button to Schedule a database backup. Select

the day of week and time of day to run the backup.

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Backup System Image

System Administration > Backup/Recovery > Backup >

System

The Backup System option is used to create a full system image on a tape of all the files, file systems and directories on your system. It uses the Storix backup software to

produce the backup. You can run a full system image at any time of the day. Typically, if you execute the backup during the day, you can expect only minor impact on

performance. However, it is recommended that you execute the backup during off hours so the point of recovery is not impacted by currently running transactions or programs.

Note: It is recommended that a full system image backup be created at least once a

month. This backup will be critical to restoring your system in the event of a hardware failure.

In the event of a hardware failure, the following procedure is required to recover your system. It is intended as a brief overview:

1. Boot the system from the Storix® boot CD provided by your system installer. If you cannot locate this CD, please contact Technical Services immediately so one can be created for you.

2. Restore the system using the latest system image backup.

To run a system image, do the following:

1. Place a tape in the tape drive and wait for it to become ready. 2. Enter your name in the Requested By field.

3. Click the Execute button. The tape will automatically eject at the end of the

backup.

Note: The Tape Inquiry option under the Backup/Recovery folder of the left navigation

panel will not function on a system image backup tape.

Fields/Buttons

Device Name - This is the name of the device where the system image will be backed

up. All backup devices configured on your system will display in this dropdown box.

Execute - Click the Execute button to run the system backup.

Requested By - This field identifies the individual who is requesting the system backup.

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Restore Files

System Administration > Backup/Recovery > Restore >

Files

The Restore Files option is to restore selected files and/or directories from tape to your system. A basic understanding of UNIX® file systems and file structures is necessary to effectively use this screen.

Fields/Buttons:

Backup Method - This field identifies the type of backup method that was used to back

up the file(s). Valid options are:

1. SysAdmin Backup (Default) - This is the common UNIX® GTAR type of backup

with one difference. A file is placed at the beginning of the tape called the Quick Index. This file contains a listing of all files and folders placed on tape, as well as your answers to the prompts on this screen. The Quick Index allows you to make fast tape inquiries without having to spin through the entire tape to find out its contents.

2. GTAR - This is a common UNIX compressed archive file. A GTAR is a

compressed tar file.

3. CPIO - This is a common UNIX copy archive file.

4. TAR - This is a common UNIX uncompressed archive file.

5. Unlabeled - This method streams data directly to the tape device

Unix is a registered trademark of The Open Grup in the Unived States and other countries.

Device Name - This field identifies the name of the device where the files(s) were

backed up and from which they will be restored.

E-Mail Results To - Enter the e-mail addresses of individuals to be notified of the

restore results. Separate multiple addresses with a space.

File Names - This field identifies the name of the file(s) you wish to restore. Leave blank

to restore all files and subdirectories in the directory you specified in the To Directory field.

Look Up - Click on the Look Up button access the File Selection Lookup dialog box.

This dialog box allows you to search for and select files to restore.

Requested By - This field identifies the individual who is requesting files to be restored. Preview - Click the Preview button to preview the selected restore settings before

restoring the files. You must preview the settings to access the Execute button.

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Reset - Click the Reset button to reverse any actions taken by clearing the screen of

any input.

Restore Remarks - Enter any comments you wish to record regarding this restore.

Restore remarks can explain why it was necessary to restore the files from the backup tape.

To Directory - This field identifies the directory to which the file(s) will be restored.

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Restore Database

System Administration > Backup/Recovery > Restore >

Database

The Restore Database screen has two options. You can retrieve an older Oracle® export file or recover a database from an Oracle export file.

Fields/Buttons:

Recover - Click the Recover button to recover a databse from an Oracle export file

(.dmp) residing on disk.

Restore - Click the Restore button to retrieve an older Oracle export file (.dmp) from

tape to disk for the purpose of recovering the database.

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Tape Inquiry

System Administration > Backup/Recovery > Tape

Inquiry

The Tape Inquiry screen allows you to read the Quick Index file at the beginning of a backup tape for the purpose of listing the contents of the tape.

Note: This screen will not display the contents of a system image tape since they are

created using Storix software.

Fields/Buttons

List Contents Of Tape - Click the List Contents Of Tape button to list the contents of

the selected tape, including file names, locations, sizes, and dates.

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Monitor/Logging

System Administration > Monitor/Logging

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Disk Usage

System Administration > Monitor/Logging > Disk

Usage

The Disk Usage screen displays the mounted file systems and the disk capacity of each, highlighting any that are close to being full. You can monitor disk space on this screen at different intervals by selecting the number of seconds in the drop-down list next to the Refresh field.

Note: The Alert box in the lower left reports Alert Messages, for example, Disk Usage

(Space).

Fields/Buttons

Refresh - This field allows you to specify how often the screen will refresh. Options

available include 10, 15, 30, 60, 120, or 300 seconds.

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System Processes

System Administration > Monitor/Logging > System

Processes

The System Processes screen displays the time interval since the system was rebooted (up), how many system users are logged in, the average load, the total number of processes, the CPU and memory usage statistics, and detailed information on all the processes running on the system.

This screen is a good place to monitor system performance if the system is sluggish. You can change the refresh interval in the Refresh field. To monitor a specific process, you can search for that process using the Match field.

Fields/Buttons

Match - This field allows you to monitor a specific process by entering that process.

When the screen refreshes, only that process will display.

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Logs

System Administration > Monitor/Logging > Logs

The Logs screen allows you to view and print the various logs for the system. You can select the View, Watch, Truncate, or Access Log option. Some of the more frequent logs you will use are the Backup and Upgrade logs.

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View Log

System Administration > Monitor/Logging > Logs >

View Log

The View Log screen allows you to view a log file starting with the beginning of the log. This screen is used to view log files created by processes that have already completed.

Fields/Buttons:

Content Matching - This field allows you to enter in the content name that you wish to

match the specific area of interest. Filters log for content matching this pattern.

Environment - This field allows you to select which utility information to display. Lines - This field allows you to view a log file from the beginning of the file and specify

how many lines you wish to view. Valid selections from the drop-down list include 50, 100, 500, 1,000, 5,000, or 10,000.

Log Name - This field allows you to select a specific log to review.

Log Name Filter - This field allows you to select specific logs to display based on

specific areas of interest, since there are numerous log files. This field is used in conjunction with the Log Level Filter and Content Matching fields to further refine the

content. Select a Log Name Filter to select the specific area, and then select the Log Level Filter check box, or fill in the Content Matching to do a search of the log.

Log Level Filter - Select this option to filter out lower-level messages from the log. Print Preview - Click the Print Preview button to view a log and then print it to a local

printer.

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Watch Log

System Administration > Monitor/Logging > Logs >

Watch Log

The Watch Log screen allows you to monitor changes to a log file by viewing the end of the file and refreshing the view periodically based on your selected refresh rate. This screen is used to watch the progress of a process or job as it is running.

Fields/Buttons:

Environment - This field allows you to select which utility information to display. Log Name - This field allows you to select a specific log to review.

Log Name Filter - This field allows you to select specific logs to display based on

specific areas of interest, since there are numerous log files. This field is used in conjunction with the Log Level Filter and Content Matching fields to further refine the

content. Select a Log Name Filter to select the specific area, and then select the Log Level Filter check box, or fill in the Content Matching to do a search of the log.

Log Level Filter - Select this option to filter out lower-level messages from log.

Print Preview - Click the Print Preview button to view a log and then print it to a local

printer.

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Truncate Log

System Administration > Monitor/Logging > Logs >

Truncate Log

The Truncate Log screen allows you to truncate (or reduce) the size of the selected log to a specific number of lines.

Fields/Buttons:

Current Lines - This field allows you to view the current lines of the log.

Environment - This field allows you to select which utility information to display. Log Name - This field allows you to select a specific log to review.

Truncate - Click the Truncate button to truncate, or cut, the selected log file to the

selected number of lines.

Truncate to Lines - This field allows you to select the number of lines to truncate, or

cut, the log. Valid options include 0, 10, 50, 100, 500, 1,000, 5,000, 10,000, 50,000, or 100,000.

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Access Log

System Administration > Monitoring/Logging > Logs >

Access Log

The Access Log screen allows you to see which screens have been visited, including the date, time, and by whom.

Fields/Buttons:

Lines - This field identifies the number of lines to display. The most recently accessed

files will display. Options available include 20, 100, 500, and 1,000 lines.

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Services

System Administration > Services

Within the Services area, you can stop, start, restart and see the status of your environment, I-net Crystal-ClearTM, JBoss®, Oracle®, Progress®, and your printers.

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Environment Start/Stop

System Administration > Services > Environment >

Start/Stop

The Environment Start/Stop screen allows you to stop, restart or view the status of all processes and services for the selected environment.

Fields/Buttons:

Environment - This field allows you to select the environment which you will be

impacting.

Start - Click the Start button to start all processes needed for an environment.

Stop - Click the Stop button to stop all processes and services that are running in the

environment you select. If a process or service is shared with another environment, that process or service will not be stopped.

Note: The Start button is available only if a process required for the environment, like

JBoss®, is not running.

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i-net Crystal-Clear

TM

System Administration > Services > i-net

Crystal-Clear

TM

> Start/Stop

This screen allows you to stop, start, restart or view the status of i-net Crystal-ClearTM_.

i-net Crystal Clear software permits Crystal Reports (.rpt files) to run in a UNIX? environment.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Fields/Buttons:

Refresh - Click the Refresh button to specify how often you want the Refresh interval to

occur. Valid options include 10, 15, 30, 60, 120, or 300 seconds.

Restart - Click the Restart button to restart i-net Crystal-Clear Stop - Click the Stop button to stop i-net Crystal-Clear.

View Log - Click the View Log button to view the i-net Crystal-Clear Log File.

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JBoss® Start/Stop

System Administration > Services > JBoss® >

Start/Stop

The JBoss® Start/Stop screen is used to stop, start, restart or view the status of JBoss. JBoss is a mission-critical Java(SM) application server product. It is a J2EE-certified platform commonly used for developing and deploying enterprise Java applications, Web applications, and Portals.

Fields/Buttons:

Environment - This field identifies which environment to display.

Restart - Click the Restart button to restart JBoss for the selected environment. Start - Click the Start button to start JBoss for the selected environment.

Stop - Click the Stop button to stop JBoss for the selected environment. View Log - Click the View Log button to view the JBoss Log File.

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Oracle® Instance Startup

System Administration > Services > Oracle® > Instance

Startup

The Instance Startup screen allows you to start and view the status of all Oracle? instances configured on your system.

Fields/Buttons:

Instance Select - This field allows you to select the Oracle instance you want to start.

Hold down the Control key to select multiple instances.

Startup Instance(s) - Click on the Startup Instance(s) button to start the selected

Oracle instance(s).

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Oracle® Instance Shutdown

System Administration > Services > Oracle® > Instance

Shutdown

The Instance Shutdown screen allows you to shut down and view the status of all Oracle® instances configured on your system.

Fields/Buttons:

Instance Messages - This field displays the instances and related messages when you

click on the Shutdown Instance(s) button. Also displayed are the date, time, and type

of instance.

Instance Select - This field allows you to select the Oracle instance you want to shut

down. Hold down the Ctrl key to select multiple instances.

Shutdown Instance(s) - Click on the Shutdown Instance(s) button to shut down the

selected Oracle instance(s).

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Oracle® TSN Listener Control

System Administration > Services > Oracle® > TSN

Listener Control

The TNS Listener Control screen allows you to stop, start, and view the status of the Oracle® TNS Listener. The TNS Listener is the service responsible for authenticating remote connections to your Oracle database.

Fields/Buttons:

Instance Messages - This field displays the status of the current TNS Listeners on your

system.

Start Listener - Click on the Start Listener button to start the TNS Listener. The status

of the TNS Listener will display in the Instance Messages field.

Stop Listener - Click on the Stop Listener button to stop the TNS Listener. The status

of the TNS Listener will display in the Instance Messages field.

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Oracle® Instance Users

System Administration > Services > Oracle® > Instance

Users

The Instance Users screen allows you to view information about the remote users or applications connected to a selected Oracle® instance.

Fields/Buttons:

Instance - This field allows you to select an Oracle instance to view.

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Progress® Database Startup

System Administration > Services > Progress® >

Database Startup

The Progress® > Database Startup screen allows you to start up and view the status of all Progress databases that reside on your system.

To start the databases, select the environment you wish to start, then select the database you wish to start, and then click on the Startup Database(s) button.

Fields/Buttons:

Database Select - This field allows you to select the Progress database you want to

start. Hold down the Ctrl key to select multiple databases.

Environment - This field allows you to select the Progress database you want to start.

Hold down the Control key to select multiple databases.

Startup Database(s) - This field allows you to start up the selected database(s).

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Database Shutdown

System Administration > Services > Progress® >

Database Shutdown

The Progress® > Database Shutdown screen allows you to shut down and view the status of all Progress databases that reside on your system.

To shut down the database, select the environment, then select the database you wish to shut down, and click the Shutdown Database(s) button.

Fields/Buttons:

Database Select - This field allows you to select the Progress database you want to

shut down. Hold down the Ctrl key to select multiple databases.

Environment - This field allows you to select from the drop-down list which utility

information you will be looking at.

Shutdown Database(s) - This field allows you to shut down the selected Progress

database(s).

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Database Users

System Administration > Services > Progress® >

Database Users

The Progress® Database Users screen allows you to view information about users who are connected to the Progress ABS database.

Fields/Buttons:

Environment - This field allows you to select from the drop-down field which

environment to view.

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Report Manager Status

System Administration > Services > Progress® >

Report Manager Status

The Progress® > Report Manager Status screen is used to view the status of the Report Manager for ABS.

Select the Environment you wish to view and click the View Log button.

Fields/Buttons:

Environment - This field allows you to select from the drop-down list which utility

information you will be looking at.

View Log - This field allows you to view the log.

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Report Manager Suspend

System Administration > Services > Progress® >

Report Manager Suspend

The Progress® > Report Manager Suspend screen allows you to suspend or resume the Report Manager for ABS.

Fields/Buttons:

Environments - From the list of environments, check the box next to the Environment

for which you wish to resume or suspend the Report Manager.

Resume - Click the Resume button to resume the Job Manager. ABS jobs and reports

will process when Report Manager is resumed.

Suspend - Click the Suspend button to suspend the Job Manager. ABS jobs and

reports will not process when Report Manager is suspended

Reset - Click the Reset button to reset the screen without taking any action.

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Report Manager Options

System Administration > Services > Progress® >

Report Manager Options

The Report Manager Options screen is used to set up the number of processing threads in Report Manager for ABS. Four thread types, or queues, are used to segment reports and jobs by how long they take to run. Each of the four thread types can use as little as zero and as many as nine threads, or queues, to process jobs or reports. The four thread types are:

All - This Report Manager thread type will process all ABS jobs, regardless of length of

processing time or priority.

Short - Short refers to a short processing time, regardless of the parameters used when

running the report or job. This thread type will process all ABS jobs or reports designated as short.

Long - Long refers to a long processing time, regardless of the parameters used when

running the report or job. This thread type will process all ABS jobs or reports designated as long.

Priority - Priority refers to the priority level of the ABS job or report. This thread type will

process the highest priority ABS jobs or reports.

Fields/Buttons:

All - This field represents all threads you want to run in Report Manager for ABS. Valid

values are 1 - 9. The default is 1.

Environment - This field allows you to select which environment to view from the

drop-down list.

Long - This field represents the number of long threads you want to run in Report

Manager for ABS. Valid values are 1 - 9. The default is 1.

Priority - This field represents the number of priority threads you want to run in Report

Reset - Click the Reset button to reverse all actions for the selected record. Save - Click the Save button to save the current record.

Short - This field represents the number of short threads you want to run in Report

Start At Boot - Select this option to start the Report Manager threads for the selected

environment at system boot.

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Printer Status

System Administration > Services > Printers > Printer

Status

The Printer Status screen displays the status of all printers and the jobs that are processing on them.

Fields/Buttons:

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Queue Disable/Enable

System Administration > Services > Printers > Queue

Disable/Enable

The Print Queue Disable/Enable screen allows you to enable or disable printing to a specific printer queue. A typical use would be to temporarily disable a broken printer. To disable a printer, select a printer queue from the drop-down list and click the Disable button.

To disable a printer, select the Queue from the drop-down list, and then click the Disable button.

Fields/Buttons:

Disable - Click the Disable button to disable the selected printer queue. If you disable a

queue, the Enable button will display for that queue. The Queue field will redisplay, allowing you to choose another queue.

Enable - Click the Enable button to enable a printer queue that is currently disabled.

This button will appear only if a queue has been disabled.

Queue - Select the printer queue you wish to disable/enable from the drop-down field. Refresh - This field allows you to specify how often the screen will refresh. Options

Restart - Click the Restart button to restart a printer queue.

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Print Job Remove

System Administration > Services > Printers > Print

Job Remove

The Print Job Remove screen is used to remove any unwanted print jobs from a printer queue.

To remove a print job, select the job from the Job drop-down field and click on the Remove button.

Fields/Buttons:

Job - This field allows you to select the print job you wish to remove from the printer

queue.

Remove - Click the Remove button to remove the selected print job from the queue.

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ADMIN

System Administration > Admin

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CDROM Mount

System Administration > Admin > CDROM Mount

The CDROM Mount screen is used to mount or unmount your CDROM.

Click the Mount or Unmount button to perform the action. If the CDROM is mounted,

the Unmount button will be available. If the CDROM is currently mounted, the Unmount button will be available.

Fields/Buttons:

Mount button - Allows the CDROM to mount.

Unmount button - If CD is mounted, allows the CDROM to be unmounted.

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System Shutdown

System Administration > Admin > System > Shutdown

The System Shutdown screen allows you to shut down your system and then reboot your system. Select either the Reboot or Shutdown option, and then click the Preview button.

The following warning will display when you click the Preview button:

Warning: The system will shutdown (or reboot) when you click Execute.

The Execute button becomes available once you have clicked the Preview button. Click the Execute button to continue the shutdown or reboot, or click on the Back Arrow to

return to the previous screen.

Fields/Buttons:

Execute button - Click the Execute button to either shut down or reboot your system.

This button will not be available until you click the Preview button. If you decide not to shut down or reboot, click the Back Arrow to return to the previous screen.

Preview button - Click the Preview button to preview the system you will be shutting

down or rebooting. You must preview the reboot or shutdown before you execute the action.

Reboot - Select this option to shut down and restart your system. When you reboot, all

your services will be brought down and then back up again.

Shutdown - Select this option to shut down your server. You will receive a warning

before the system shuts down. You must manually power it up again. Select this option if you need to move your PC, change a battery, or move the UPS.

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Set Up Roles

System Administration > Admin > Set Up Roles

The Set Up Roles screen allows you to add, modify, and delete which functions a user has access to while logged on to SysAdmin.

Fields/Buttons:

Add - Click the Add button to add a new role and description to SysAdmin. The New

Role screen will display. Enter the new role name and description and click the Execute

button to complete the addition.

Delete - Select a role from the Role Name field and click the Delete button to delete that

role from SysAdmin. The Delete Entry screen will display. Click the Execute button to

complete the deletion.

Role Name - Select a role from the Role Name field that you wish to update or delete.

Standard roles include the following:

1. Support - This role allows access to support screens and is used by software

support personnel.

2. Sysadmin - This role allows system-wide access and is used to administer the

SysAdmin application.

3. Dbadmin - This role allows access as Database Administrator for selected

environments and is used to upgrade databases.

4. Dboper - This role allows access as Database Operator for selected

environments and is used to start and stop databases.

5. Oper - This role allows access as operator for selected environments and is used

to start and stop services.

6. All - This role allows lowest level of security access and is used for inquiry. Update - Click the Update button to update the description for a role in SysAdmin. The

Update Description screen will display. Click the Execute button to complete the update.

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Set Up Users

System Administration > Admin > Set Up Users

The Set Up Users screen allows you to add, modify or delete SysAdmin users, as well as update a user's password and security information.

Fields/Buttons:

Add User - Click the Add User button to add a new user to Sys Admin. The Add User

screen will display.

Delete User - Select a user from the Username field and click the Delete User button to

delete the user from Sys Admin. The Delete User screen will display.

User Name - Select a user from the User Name field whom you wish to delete from

SysAdmin or to modify a password or security setting.

Update Password - Select a user from the Username field and click the Update Password button to change the password. The Update Password screen will display. Update Security - Select a user from the User Name field and click the Update Security button. The Update Security screen will display.

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FAQ’s

What is NISC's recommendation for tape retention?

NISC recommends keeping tapes for a period of three years, regardless of tape type. Keep tapes in a cool, dry location to extend the life of the tapes and increase their reliability.

What is NISC's recommendation for tape rotation?

Keep a minimum of one month's worth of daily database backup tapes, provided you run backups daily. Rotate through your bank of tapes each day, using the oldest first, so you always have at least one month's worth of database backups.

Keep a minimum of three month's worth of system image backup tapes, provided you run backups at least once a month. Rotate through your bank of system image tapes, using the oldest first, so you always have at least three month's worth of system image backups.

Be sure to label all of your backup tapes accurately to prevent recovery from the wrong tape.

Can I use a distribution group rather than e-mail

addresses for SysAdmin notifications?

Yes. If you are using an e-mail system, such as Microsoft Exchange or similar, enter the name of the distribution group you have created on the e-mail server, followed by "@" (Shift-2) and your domain name. For example: [email protected].

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How To’s

Access And Use Job Purge

The Job Purge screen provides the ability to purge reports/processes from Job Manager enabling you to clean up your disk space. For you to access the Job Purge screen, proper security must be set up.

1. To set up the security, go to Admin > Security Administration > Administration > Roles.

2. Select the role from the summary table for which you want to assign the security. 3. In the Security Settings frame, locate the Job Purge process by double-clicking

the admin folder, and then clicking on Report Administration > Processes > System > Job Purge.

4. Double-click on the drop-down following Job Purge and select Delete.

5. Click Save.

6. You need to apply the desired security to the Role(s) you use. 7. After the security settings have been made, log out of the system.

Note: You must log out of the system and then back in, in order for you to see

the security changes you made.

8. Go to Admin > Application > Report Administration > Processes > System > Job Purge.

9. Select the number of days the jobs should be than that you want to purge from the Older Than drop-down field.

10. From the User field, locate and select the user that created the jobs you want to purge. You can select a specific user or all users.

11. Select the specific jobs to purge by clicking the Report Select button and

accessing the Select Report(s) dialog box.

Note: If you do not use the Select button to select specific jobs to be purged, all

jobs that meet the criteria will be purged.

12. If you want to view and verify that the information entered on this screen is satisfactory before purging the job, select No in the Update field.

13. When you click Save, an .html listing is generated identifying what will be purged

when you select Yes in the Update field.

Note: If you select Yes in the Update field without first reviewing an .html listing,

the jobs will be purged without you being able to view what will actually be deleted.

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Note: The change in the disk space used will be reflected in the Capacity field in

System Administration > Monitor/Logging > Disk Usage.

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Check If Disk Is Full

1. Go to the System Administration > Monitor/Logging > Disk Usage screen. The summary table displayed identifies the different file systems on the server under the Filesystem column.

2. In the table, locate the appropriate Filesystem.

3. Refer to the Capacity column for the percentage of the disk space used for the corresponding filesystem.

4. You can "clean up" or free disk space in the report directory by using the Admin > Report Administration > Processes > System > Job Purge screen.

5. Either adding additional disk space or going to the UNIX® prompt can provide additional disk space for the other file systems. Contact Technical Services Support for more information.

Note: In System Administration, the Alerts frame displays a warning for any filesystem

disk that has 90% or more of its capacity used. The Alerts frame is located in the lower left of the any screen within the System Administration application. You do not need to be in the Disk Usage screen.

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Perform A System Backup

You can perform a system backup any time of the day without hindering system performance. Your software provider recommends that you perform a system backup every two weeks, or at least once a month at a minimum.

1. Go to System Administration > Backup/Recovery > Backup > System. 2. Select the drive to which you want to load the backup information from the

Device Name field.

3. Enter the name of the person requesting the system backup in the Requested By field. There is no validation performed on the entry made in this field, but it is recommended that you use the full name of the person requesting the backup. 4. Make sure that you have the media ready to which you are backing up.

Warning: There is no preview screen with this function. When you click the

Execute button, the backup will begin immediately.

Before you click this button, make sure you have the correct media in the drive. If you click Execute before you checked and/or replaced the media, you could inadvertently destroy database backup information by writing over a tape containing a database backup.

5. Click Execute.

Note: The system backup backs up everything on the system, not just the database.

This only works on a Linux system (not on support system or restore system).

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Shut Down or Reboot System

1. Go to System Administration > Admin > System > Shutdown. 2. Select one of the options: Reboot or Shutdown.

o Reboot - Selecting this option will shut down and restart your system.

When you reboot, all your services will be brought down and then back up again.

o Shutdown - Selecting this option will shut down your server. You will

receive a warning before the system shuts down. You must manually power it up again. Select this option if you need to move your PC, change a battery, or move the UPS.

Caution: You should never just power down or power off your system using the

physical On/Off button on the server. You should always use the Shutdown option instead.

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Stop And Restart iNet CrystalClear

Warning: When you stop or restart iNet CrystalClear, it affects everyone using Crystal,

regardless of the different environments.

1. Go the System Administration > Services > iNet CrystalClear > Start/Stop to display the status of Crystal.

2. Click Stop to stop Crystal from running on the entire system.

3. Click Restart to shutdown and restart Crystal on the entire system.

4. Click the View Log button to view the Crystal log file.

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Stop And Restart JBoss

Caution: When you stop or restart JBoss, it only affects those on the selected

environment with JBoss.

1. Go the System Administration > Services > JBoss > Start/Stop.

2. Select the appropriate environment from the Environment field to which you want to apply the start or restart. After you select the environment, the status for that environment displays.

3. Click Stop to stop JBoss from running on this environment.

4. Click Restart to shutdown and restart JBoss on this environment.

5. Click the View Log button to view the JBoss log file.

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View Logs From Your Last Upgrade

1. Go to System Administration > Monitor/Logging > Logs > View Log.

2. Select the environment of the log you want to view. This applies only when you have more than one environment.

3. Select upgrade from the Log Name Filter field.

4. If more than one backup log is available, select the log you want to view from the Log Name field.

5. Select the number of lines you want to display in the log. This field defaults to 1,000 lines; however, you can change this if it is a larger or smaller log file. 6. Clear the Log Level Filter field if you want to display all information such as

system messages. This field initially defaults to being selected, meaning it is not necessary for you to view all the messages that could display.

7. Click the Print Preview button to view the log file before printing it.

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View Logs That Are Not Backup Logs

3. Select the appropriate filter from the Log Name Filter field.

4. If more than one log is available based on your select, select the log you want to view from those listed in the Log Name field.

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View Logs To See If Scheduled Backup Ran Correctly

When a scheduled backup is complete, and your e-mail address is in the Email Users field on the Backup/Recovery > Backup > Database screen, you receive an e-mail notifying you the backup is complete. If errors occurred during the backup, the e-mail will state that you should view the logs for more information.

3. Select backup from the Log Name Filter field.

4. If more than one backup log is available, select the log you want to view from the Log Name field.

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Introduction to Administration

What is iVUE Administration?

A Java-based application used to perform User and Report Administration functions. Launch iVUE Admininstration from the Admin button on the Launcher bar.