Institutional Operations Associate (Foreign Exchange)
We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Institutional Operations Associate will be part of a global team providing operational support to Introducing Broker Sales department and international network of Introducing Brokers.Unique Opportunities that FXCM Asia Provides:
• High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
• Wide range of job rotation within the department: New Account, Client Liaison, Treasury, General Operations, and Trainer
• International offices job training opportunities
• Excellent learning opportunities in worldwide FX regulations
Duties & Responsibilities:
• Facilitate the client on-boarding process – from close of sale, compliance, documentation and implementation. • Deliver support and maintenance of Introducing Brokers and various customized arrangements.
• Provide ongoing customer service through the use of email, phone and online chat.
• Compile scheduled and ad-hoc reporting needs, such as volume, PnL calculation and reconciliation Experience & Skills:
• Degree holder, major in Economics, Finance or Computer Science is preferred
• Excellent interpersonal and customer service skills in English, Cantonese and Mandarin • Japanese fluency is a plus but not required
• 2 year working experience - Experience gained from Finance / Banking industry is an advantage • Strong PC and word-processing in both English and Chinese
• Computer literate - intermediate to advanced knowledge of Microsoft Office Excel (prepare complex formulas, pivot charts and Macro’s a plus)
• Able to multi-task and meet deadlines in a fast-paced business environment • Self starter and able to work with minimal supervision
• Responsible and attentive to detail, strong customer focus
• Must be able to work on a quarterly basis rotating shift (Day shift 8 AM - 5 PM / Night shift 3 PM - 12 AM)
Company Benefit Statement:
• Fixed base salary plus discretionary quarterly bonuses • 5 day work week
• Competitive compensation for full benefits including Clinic, Dental, Hospital, Life Insurance
• Comprehensive training programs: Full time classroom training for new hirer, On-jobtraining, in deep FX regulations & compliance training
• Working visa sponsorship will be offering for non-local resident
If you are ready for the new challenge in your career, please send your full detailed resume with current & expected salary & availability to [email protected]
Institutional Sales Assistant (Foreign Exchange & Precious Metals)
Unique Opportunities that FXCM Asia Provides:
• Excellent career development & prospects
• Meritocracy – 2 years or less is the usual time frame for top performing employees to be promoted to more senior roles such as Institutional Sales, and managerial responsibilities
• Excellent opportunities attending to the company seminar and event across Asia cities
Key Responsibilities:
• Handle active forex clients’ enquiries through phone, email and live chat in a professional manner • Support Institutional Sales Team in offering our multiple forex trading solutions, platforms and services
institutional clients
• Coordinate with multiple internal departments to achieve project goals • Assist institutional sales team day to day work
• Support Institutional Sales manager for projects
Ideal Candidate Should Be:
• Come with a can do attitude and willingness to learn with the intention to go above and beyond to achieve all tasks
• Project management and planning skills
• Diploma or above in Economics / Finance / Business Administration preferred • Fluent in spoken and written English is a must, other language skills will be a plus • Proficiency with Microsoft Office suite of programs with high attention to detail • Flexibility in working shift
• Fresh graduate will be considered, formal on the job training will be provided Company Benefit Statement:
• Fixed base salary plus discretionary quarterly bonuses • 5 day work week, Monday - Friday
• Competitive package, including annual leave, marriage leave, parental leave, full paid maternity leave, medical benefits (clinical, hospital & dental)
• Comprehensive training programs: On-jobtraining, in deep FX regulations & compliance training • Excellent career prospects
• Working visa sponsorship will be offering for non-local resident
If you are ready for a new challenge in your career, please send your full detailed resume with current and expected salary and availability to [email protected]
Customer Services / Financial Services Representative (Foreign Exchange)
Unique Opportunities that FXCM Provides:
The Financial Services role is a great way to begin your career at FXCM. Representatives get a chance to speak to clients and work with colleagues from all over the world. High performing employees within the Financial Services Representative team have historically been promoted into a wide range of positions including management, sales, trading education, private client services, marketing, training, and even travelled to some of our worldwide offices!
To learn more about the forex market and FXCM, please visit this link: http://www.fxcmasia.com/
Competitive base salary based on experience, plus potential quarterly bonuses and annual raise based on performance
Description of Ideal Candidates:
• Market Junkies.
• Career minded and interested in long term career growth. • Entry-Level Applicant.
Key responsibilities include (not limited to):
• Provide clients with best-in-class service on phone, chats, and email • Intelligently articulate financial and market-related concepts
• Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results
• Mediate difficult situations, conversations and customers with composure and resolve
• Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products such as the FXCM Trading Station, Meta Trader 4, or the latest iPad release
• Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
• Consistently achieve departmental set metrics.
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
Qualifications, Skills and Abilities:
• Degree holder in any discipline. Finance / Banking / Customer Service industry is an advantage • Strong MS Office skills
• Fluent in English and Chinese (both Cantonese and Mandarin)
• Willing to work all shifts on a rotational basis – (Day shift 8 AM – 5 PM / Night shift 3 PM – 12 AM) • Strong communication verbal and written
• Follow global market trends and events and effectively discuss news releases and trade setups • Ability to navigate basic and advanced mathematical examples with proficiency and accuracy
• 5 day work week, Monday - Friday
• Competitive compensation for full benefits including Clinic, Dental, Hospital, Life Insurance • Comprehensive training programs: On-jobtraining, in deep FX regulations & compliance training • Excellent career prospects
• Working visa sponsorship will be offering for non-local resident
If you are ready for the new challenge in your career, please submit your application to [email protected]
Operations Associate (Back Office/ Administrator/ Customer Service)
Key Responsibilities (not limited to):
• Review, process and follow up on clients’ currency trading account applications via email and ensure compliant with regulatory requirements
• Update and enter client account information
• Perform back office operations and transactions (deposit, withdrawals, transfers, etc) • Posting deposits (credit card, wires, online checks, bank checks)
• Perform customer service functions and correspond with clients • Other tasks and projects as assigned
Experience & Skills:
• Degree holder in any discipline. Finance / Banking / Customer Service industry is an advantage. • Interpersonal and customer service skills in English, Cantonese and Mandarin
• PC knowledge, MS Office and chinese word-processing
• Able to handle multi-task and meet deadlines in a fast-paced business environment • Independent, initiative, responsible, attention to details, customer-oriented
• Shift duty may be required
Career Development and Opportunities at FXCM:
• High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
• Wide range of job rotation within the department: New Account, Client Liaison, Treasury, General Operations, and Trainer
• International offices job training opportunities
• Excellent learning opportunities in worldwide FX regulations
We offer 5-day work, competitive package, annual leave, marriage leave, parental leave, full paid maternity leave, medical and dental, discretionary quarterly bonus, comprehensive training, excellent career development and working visa sponsorship, If you are ready for the new challenge in your career, please send your full detailed resume with current & expected salary & availability to [email protected]
