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TPU SD 7
Reliability & Resiliency
Power, Water, & Rail Emergency Management
Public Utility Board Study Session March 24, 2021
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OVERVIEW
• Progress to Date
• Challenges and Barriers • Priorities for 2021.
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On an average basis, TPU expects power outages among all residential
customers within its service area, on average, one outage per year and those outages will not exceed 75 minutes in duration. TPU will calculate the outage frequency and duration measures using industry-standard methods.
On average Tacoma Power Customers have experienced 0.59 outages lasting
an average of 59 minutes in 2020.
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Tacoma Water will maintain sufficient source supply to avoid residential customer curtailments 99 percent of the time on average.
• No residential customer curtailments have occurred the past year.
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Proposed Amendment:
“Tacoma Water will maintain sufficient supply sources to avoid mandatory curtailment in 96 percent of years on average.”
Measurement 2: Continued
Why
• 2018 Integrated Resource Plan - Resource Adequacy Standard • 1 mandatory curtailment in 25 years on average
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Tacoma Water will maintain compliance with state and federal drinking water regulations 100 percent of the time.
• Tacoma Water has no violations to report.
• Water will report on this measure annually in the Annual Water Quality Report
Measurement 3:
Statute Program/Pollutant/Violation Type QTR 1 QTR 2 QTR 3 QTR 4 QTR 5 QTR 6 QTR 7 QTR 8 QTR 9 QTR 10 QTR 11 QTR 12 QTR 13*
SDWA (Source ID: WA5386800) 12/31/1710/01- 03/31/1801/01- 06/30/1804/01- 09/30/1807/01- 12/31/1810/01- 03/31/1901/01- 06/30/1904/01- 09/30/1907/01- 12/31/1910/01- 03/31/2001/01- 06/30/2004/01- 09/30/2007/01- 12/31/20
10/01-Facility-Level Status No Violation No Violation No Violation No Violation No Violation No Violation No Violation No Violation No Violation No Violation No Violation No Violation Undetermined
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Tacoma Rail expects to deliver intermodal trains at least 95 percent on-time and will deliver commercial carloads at least 85 percent on-on-time
Measurement 4:
Intermodal
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TPU will chart the time taken to activate emergency plans against the complexity of the incident or disaster.
• 2020 activations:
• Water Release Notification Plan (WRNP) activation for February flooding. • Tacoma Mall BLVD water main break
• COVID-19 (FEMA Disaster Declaration) • Demonstrations
• 2021 activations: • January windstorm
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Customer satisfaction regarding restoration of utility services after disruption is one measure of effectiveness of emergency planning.
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Providing Reliable Electric Service
– Tacoma Power
All TPU Customers - Web
2020 n=1038 2019 n=838 2018 n=897 All TPU Customers - Phone
2020 n=352 2019 n=352 2018 n=357
How would you rate T-P-U’s performance with regard to…? RELIABLE. Providing reliable electric service
2% 1% 1% 3% 2% 2% 6% 7% 6% 12% 10% 11% 78% 80% 79% 8.5 8.6 8.7
By Customer Group – Phone (2020)
Power, Water, Env. Services n=128 Power-Only Single Family n=89 Power-Only Multi-Family n=101
By Customer Group – Web (2020)
Power, Water, Env. Services n=452 Power-Only Single Family n=252 Power-Only Multi-Family n=240 2% 1% 2% 5% 7% 8% 13% 12% 10% 79% 79% 80% 8.8 8.7 8.6 2% 3% 2% 2% 6% 7% 12% 89% 91% 86% 9.2 9.2 9.0
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
1% 1% 3% 2% 3% 7% 5% 9% 90% 91% 88% 9.1 9.1 9.1
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Restoring Power After an
Interruption-Tacoma Power
All TPU Customers - Web
2020 n=1038 2019 n=838 2018 n=897 All TPU Customers - Phone
2020 n=352 2019 n=352 2018 n=357
How would you rate T-P-U’s performance with regard to…?
ELECREST. Restoring electric service at your residence after an interruption occurs
12% 7% 7% 6% 5% 4% 7% 9% 7% 12% 13% 14% 64% 67% 68% 8.1 8.1 8.3
By Customer Group – Phone (2020)
Power, Water, Env. Services n=128 Power-Only Single Family n=89 Power-Only Multi-Family n=101
By Customer Group – Web (2020)
Power, Water, Env. Services n=452 Power-Only Single Family n=252 Power-Only Multi-Family n=240 6% 8% 8% 2% 4% 5% 7% 6% 6% 15% 12% 14% 70% 69% 66% 8.4 8.3 8.2 8% 7% 3% 2% 2% 4% 7% 10% 9% 11% 76% 84% 73% 8.9 8.9 8.5
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
10% 7% 5% 2% 2% 2% 6% 3% 5% 11% 9% 11% 71% 79% 76% 8.6 8.7 8.7
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Tacoma Water Service Reliability &
Maintenance
Indicate significant differences between the current wave and previous waves.
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712 All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256 13% 10% 11% 7% 6% 4% 9% 9% 9% 15% 14% 15% 56% 61% 60% 7.7 7.9 8.0 7% 4% 5% 5% 4% 4% 6% 7% 8% 12% 12% 13% 70% 73% 70% 8.4 8.3 8.3 1% 1% 1% 3% 3% 3% 6% 5% 8% 88% 91% 88% 9.0 9.1 9.1 3% 1% 1% 4% 4% 2% 8% 8% 5% 12% 11% 12% 74% 76% 79% 8.3 8.4 8.6
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Tacoma Water Service Reliability &
Maintenance
How would you rate Tacoma Water’s performance with regard to ?
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712 All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256 13% 10% 11% 7% 6% 4% 9% 9% 9% 15% 14% 15% 56% 61% 60% 7.7 7.9 8.0 7% 4% 5% 5% 4% 4% 6% 7% 8% 12% 12% 13% 70% 73% 70% 8.4 8.3 8.3 1% 1% 1% 3% 3% 3% 6% 5% 8% 88% 91% 88% 9.0 9.1 9.1 3% 1% 1% 4% 4% 2% 8% 8% 5% 12% 11% 12% 74% 76% 79% 8.3 8.4 8.6
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Water Notification of Planned
Outages & Restoration
All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712 7% 8% 4% 5% 4% 4% 5% 6% 8% 9% 10% 12% 75% 73% 73% 8.6 8.5 8.4
All Tacoma Water Customers - Web
2020 n=811 2019 n=626 2018 n=712 All Tacoma Water Customers - Phone
2020 n=252 2019 n=265 2018 n=256
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
21% 18% 17% 5% 4% 3% 10% 10% 9% 12% 11% 11% 53% 57% 60% 7.9 8.1 8.2
Restoring Water After an Interruption
20% 17% 12% 2% 2% 1% 8% 6% 11% 7% 11% 6% 63% 63% 71% 8.6 8.4 8.6 10% 7% 7% 8% 6% 6% 9% 9% 7% 14% 13% 13% 59% 65% 67% 7.7 8.1 8.1
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Significant emergency preparedness plans (such as Continuity of
Operations Plan), policies and procedures should be reviewed annually and updated as need to reflect changes in planning goals, available
resources and changing threat assessments.
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Measurement 7: COVID-19
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Measurement 7: COVID-19
Virtual Operations Center • Created in response to the current COVID-19 challenges.18
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• Water Emergency Operation Plan
• Replacement of standby generators (214th Avenue East pump station &
McMillin Operations building)
• Emergency Generator 198th Avenue East pump station planned for 2021
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• Power Plans and Updating:
• Power Generation Emergency Action Plans (EAPs) for all four hydroelectric projects
(Cowlitz, Cushman, Nisqually, and Wynoochee) • Updated: October 2020
• Power Transmission & Distribution (T&D) Emergency Response Plan (ERP)
• Updated: November 2020
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Measurement 7: Power ICS
0 10 20 30 40 50 60 70 80 90 100
ICS100 ICS200 ICS700 ICS800 ICS300 ICS400
Power Shared Services (PSS) Employee ICS Training
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Measurement 7: Power ICS
0 10 20 30 40 50 60 70 80 90 100
ICS100 ICS200 ICS700 ICS800 ICS300 ICS400
Transmission & Distribution (T&D)
Emergency Response Plan (ERP) Employee ICS Training
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Measurement 7: Power ICS
0 10 20 30 40 50 60 70
ICS100 ICS200 ICS700 ICS800 ICS300 ICS400
Generation Emergency Action Plan (EAP) Employee ICS Training
2021 Goal
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• COVID-19 Pandemic • Staffing Constraints
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• Hire additional Emergency Manager (MA II)
• Emergency Preparedness for Employees and Customers • TPU Continuity of Operations Plan (COOP)-All Hazards • Incident Command Training
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