A STUDY ON JOB SATISFACTION OF EMPLOYEES IN IQRAA INTERNATIONAL HOSPITAL AND RESEARCH
CENTRE
Malaparamba,Calicut.
Submitted by
RATHEESH.D (Reg.No: JDAGBBAR 22)
Under the G uidance of
Miss.Nafeeza Masoodha
(Lecturer, JDT Islam College of Arts & Science)
Project Training Report Submitted to JDT Islam College of Arts and Science in partial fulfilment of the requirements for the award of the degree of ” BACHELOR OF BUSINESS ADMINISTRATION” of Calicut University.
Department Of Business Administration JDT Islam College of Arts and science
Vellimadukunnu Calicut-373012
2009
DEPARTMENT OF BUSINESS ADMINISTRATION
JDT ISLAM COLLEGE OF ARTS & SCIENCE
VELLIMADUKUNNE, CALICUT-12
CERTIFICATE
This is to certify that the Project work entitled “A STUDY
ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE,
MALAPARAMBA”is a bonafied record of the work done by
Mr. RATHEESH.D, Reg No. JDAGBBAR22 submitted to the department in partial fulfilment for the requirement of BBA (Bachelor of Business Administration).
The internal Viva is held
on………...……..and
commented as………..
Examiner
Mr. Rajeev.K.R (MBA, M.Phil)
DECLARATION
I hereby declare, the project work entitled “A STUDY ON
JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE, MALAPARAMBA” for partial
fulfilment of the requirements for the award of the degree of “BACHELOR OF BUSINESS ADMINISTRATION”, as a record of original work done by me under the supervision and guidance of Miss.Nafeeza Masoodha, Lecturer of JDT Islam College of Arts & science.Vellimadukunnu.. This project work has not formed the basis for the award of any Degree /Diploma/Associates hip/Fellowship of similar titles
Place: Ratheesh.D Date:
ACKNOWLEDGMENT
I am indebted to the all powerful almighty god for
all the blessings he showered on me and for being
with me throughout the study.
I would like to express my sincere thanks to Mrs.
Dr. Swarnakumari, the principal, Mr. Rajeev,
Vice-Principal and Head of the BBA department, of
JDT Islam College of Arts and Science, who provided
me an opportunity to do this project.
I am deeply obliged to Miss. Miss.Nafeeza
Masoodha, faculty of BBA Department, JDT Islam
guidance and support without whose help this
project would not have been success.
I also express my sincere thanks to all other faculty
of Department of Business Administration
I am greatly thankful to Mr.Madhavan Nair,
Administrative officer of Iqraa International Hospital
and Research Centre, and also all other staff
members for their co-operation and assistance
during my training period
I also take this opportunity to express my deep
gratitude to my loving parents and friends who are
a constant source of motivation and for their never
ending support and encouragement during this
project.
Ratheesh.D
CONTENTS
6.1AAAAAAAAAAAAAAAAAS
CHAPTER-1
1.1INTODUCTION OF JOB SATISFACTION
1.2FACTORS INFLUENCING JOB SATISFACTION
1.3REVIEW OF LITERATURE 1.4OBJECTIVES OF THE STUDY
CHAPTER-2
2.1 INDUSTURY PROFILE
2.2 PROFILE OF IQRAA HOSPITAL 2.3 ORGANISATION STRUCTURE
CHAPTER-3
3.1 RESEARCH AND METHODOLOGY
CHAPTER-4
4.1 DATA ANALYSIS AND INTERPRETATION 4.2 ONE WAY ANOVA
CHAPTER-5
10-11 11-13 13-14 15-15 16-18 19-24 25-25 26-27 28-61 62-69 70-72SL.
NO TITLE OF THE TABLE PAGE NO:
1 Table showing gender of the respondents 29 2 Table showing monthly income of the
respondents 30
3 Table showing Education qualification of the
respondents 31
4 Table showing marital status of the respondents 32 5 Table showing Years of experience of the
respondents 33
6 Table showing Working hours are convenient for
me of the employees 34
7 Table showing I’m happy with the work place of
the respondents 35
8
Table showing the lightings and other arrangements in the office are satisfactory of the respondents
36
9 Table showing I have too much work to do of the
respondents 37
10 Table showing safety measures provided by the
company of the respondents 38
11 Table showing My relationship with my
supervisors is cordial of the respondents 39
12 Table showing my supervisor in not partial of the
respondents 40
13 Table showing my supervisor considers my idea
too while taking decision of the respondents 41
14 Table showing I’m satisfied with the support from
my co-workers of the respondents 42
15
Table showing People here have concern over one another and tend to help one another of the respondents
23 Table showing the salary we receive are good as
other organizations offer of the respondents 51
24 Table showing I’m satisfied with the allowances
provided by the organization of the respondents 52
25
Table showing I feel my boss motivates me to achieve the organizational goals of the
respondents
53
26
Table showing my supervisor motivates me to increase my productivity when I’m unproductive of the respondents
54
27 Table showing communication seems good
within this organization of the respondents 55
28 Table showing work assignments are explained
clearly to me of the respondents 56
29 Table showing I love this job and to work in this
organization of the respondents. 57
30 Table showing My work life is meaningful to me
of the respondents 58
31
Table showing my work life is valuable in attaining organizational goals of the respondents
59
32 Table showing I have adequate opportunities to
use my ability of the respondents 60
33 Table showing overall I’m satisfied with the job
of the respondents 61
34
Table showing the significance difference among experience group of
respondents with reference to environment and nature of work factor
SL.N
O: TITLE OF THE CHART
PG.N O
1 Chart showing gender of the respondents. 29 2 Chart showing monthly income of the respondents 30 3 Chart showing Education qualification of the respondents 31 4 Chart showing marital status of the respondents 32 5 Chart showing Years of experience of the respondents 33 6 Chart showing Working hours are convenient for me of
the employees 34
7 Chart showing I’m happy with the work place of the
respondents 35
8 Chart showing the lightings and other arrangements in
the office are satisfactory of the respondents 36
9 Chart showing I have too much work to do of the
respondents 37
10 Chart showing safety measures provided by the company
of the respondents 38
11 Chart showing My relationship with my supervisors is
cordial of the respondents 39
12 Chart showing my supervisor in not partial of the
respondents 40
13
Chart showing my supervisor considers my idea too while
taking decision of the respondents 41
14 Chart showing I’m satisfied with the support from my
co-workers of the 42
15
Chart showing People here have concern over one
another and tend to help one another of the respondents 43
16
Chart showing I’m happy with the refreshment facilities
of the respondents 44
17 Chart showing we are provided with the rest and lunch
room facilities and they are good of the respondents 45
18 Chart showing the parking space for our facilities of the
respondents 46
19 Chart showing I’m satisfied with the first aid facilities of
the respondents. 47
20
Chart showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents
21 Chart showing I feel I’m paid a fair amount for the work I do of the respondents 49
22 Tale showing I’m satisfied with the chances for my promotion of the respondents 50
23
Chart showing the salary we receive are good as other organizations offer of the
respondents
51
24
Chart showing I’m satisfied with the allowances provided by the organization of
the respondents
52
25
Chart showing I feel my boss motivates me to achieve the organizational goals of
the respondents
53
26
Chart showing my supervisor motivates me to increase my productivity when I’m
unproductive of the respondents
54
27
Chart showing communication seems good within this organization of the
respondents
55
28 Chart showing work assignments are explained clearly to me of the respondents 56
29 Chart showing I love this job and to work in this organization of the respondents. 57
30 Chart showing My work life is meaningful to me of the respondents 58
31 Chart showing my work life is valuable in attaining organizational goals of the respondents 59
Chapter -I
Chapter –I I N T R O D U C T I O N
1.1 Job Satisfaction:
Job Satisfaction is the favourableness or
un-favourableness with which the employee views his
work. It expresses the amount of agreement
between one’s expectation of the job and the
rewards that the job provides. Job Satisfaction is a
part of life satisfaction. The nature of one’s
environment of job is an important part of life as Job
Satisfaction
influences one’s general life
satisfaction.
Job Satisfaction, thus, is the result of various
attitudes possessed by an employee. In a narrow
sense, these attitudes are related to the job under
condition with such specific factors such as wages.
Supervisors of employment, conditions of work,
social relation on the job, prompt settlement of
grievances and fair treatment by employer.
However, more comprehensive approach requires
that many factors are to be included before a
complete understanding of job satisfaction can be
obtained. Such factors as employee’s age, health
temperature, desire and level of aspiration should
be considered. Further his family relationship, Social
status, recreational outlets, activity in the
organizations etc. Contribute ultimately to job
satisfaction.
1.2 FACTORS INFLUENCING JOB SATISFACTION
The major factors influencing job satisfaction are presented below: SUPERVISION
To a worker, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. The role of supervisor is a focal point for attitude formation. Bad supervision results in absenteeism and labour turnover. Good supervision results in higher production and good industrial relations.
CO-WORKERS
Various studies had traced this factor as a factor of intermediate importance. One’s associates with others had frequently been motivated as a factor in job satisfaction. Certainly, this seems reasonable because people
like to be near their friends. The workers derive satisfaction when the co-workers are helpful, friendly and co-operative.
performed by them. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction.
AGE
Age has also been found to have a direct relationship to level job of satisfaction of employees. In some groups job satisfaction is higher with increasing age, in other groups job satisfaction is lower and in other there is no difference at all.
MARITAL STATUS
Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. The reasons stated to be are that wages were insufficient due to increased cost of living, educations to children etc.
EDUCATION
Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. However, educated workers felt less satisfied in their job.
WORKING CONDITION
The result of various studies shows that working condition is an important factor. Good working atmosphere and pleasant surroundings help increasing the production of industry. Working conditions are more important to women workers than men workers.
JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH
– By Nazrul Islam & Gour
Chadra Sha
This study attempts to evaluate job satisfaction of bank officers in Bangladesh. It focuses on the relative importance of job satisfaction factors and their
Impacts
on the overall job satisfaction of officers. It also
investigates the impacts of bank type, work
experience, age, and sex differences on the
attitudes toward job Satisfaction. The result shows
that salary, efficiency in work, fringe supervision,
and co-worker relation are the most important
factors contributing to job satisfaction. Private bank
officers have higher levels of job satisfaction han
those from public sectors as they enjoy better
facilities and supportive work environment. Sex and
age differences have relatively lower level of
impact on it. The overall job satisfaction of the bank
officers is at the positive level.
FACTORS AFFECTING JOBSATISFACTIONAMONG ACADEMICPROFESSIONALSIN TERTIARY INSTITUTIONSIN ZIMBABWE
– By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa
sector. A total of eighty respondents were selected
randomly from departmental lists and interviewed
using structured questionnaires. The results of the
study showed that a greater proportion of the
academic staff was not satisfied with their jobs.
Reasons for dissatisfaction include high volume of
work, inadequate salaries, allowances, loans to
facilities purchase of housing stands and cars.
1.4 Objective of the study:
1. To Study the overall job satisfaction of employees
in “IQRAA INTERNATIONAL HOSPITAL Pvt.Ltd”,
Malaparamba, Calicut.
2. To Measure the satisfaction levels of employees
on various factors and give suggestions for
improving the same.
3. To find out whether experience have an effect on
Job Factors.
4. To find the significance difference among age
groups with respect to job Factors.
5. To find the significance difference among male
and female employees with respect to job Factors.
1.5 Limitations of the study:
1. Sample size of the study is only 100.
2. Some of the respondents were not responding to
some of the questions.
Chapter -2
INDUSTRY
2.1 Health Care Industry
With the invention of latest technological developments, the world health care industry is catching up with the other leading industries of the world. World health care industry is one of the largest industries catering to the medical needs of innumerable people around the globe. Statistics show that in the year 2004, employment provided by the health care industry accounted for 13.5 million job opportunities. Out of the 13.5 million jobs, some of the people opted for self employment while others remained salaried workers related to the health care. It has been predicted that between 2004 through 2014, increase in the health care jobs would be by approximately 19% or as many as 3.6 million job opening would be produced.
Health Care Industry in Indian:
Hospital industry is an important component of the value chain in Indian Healthcare industry rendering services and recognized as healthcare delivery segment of the healthcare industry, which is growing at an annual rate of 14%. The size of the Indian healthcare industry is estimated at Rs. 1,717 billion in 2007. It is estimated to grow by 2012 to Rs. 3,163 billion at 13% CAGR. The private sector accounts for nearly 80% of the healthcare market, while public expenditure accounts for 20%. The country
had 15,393 (2005) hospitals, which had 8.75 lack hospital beds. According to the WHO report, India needs to add 80,000 hospital beds each year for the next five years to meet the demands of its growing population. Newfound prosperity of many Indian households is spurring demand for high-quality medical care, transforming the healthcare delivery sector into a profitable industry. Medial tourism is changing the face of traditional healthcare industry in India. India’s excellence in the field of modern medicine. Ancient methods of physical and spiritual wellbeing make it the most favourable destination for good health and peaceful living. India’s cost advantage and explosive growth of private hospitals, equipped with latest technology and skilled healthcare professionals has made it a preferred destination for medical tourism. According to Ministry of Commerce and Industry, Indian medical tourism that was valued at US$350 million in 2006, is estimated to grow into a US$2 billion industry by 2012.
Hospital
PROFILE
2.2 IQRAA HOSPITAL
IQRAA International hospital is charity endeavour promoted by Iqraa for human relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as centre of excellence where committed professional deliver health care services at affordable cost. This 250 bedded hospital has senior consultant including retired specialists who are well versed in their respective areas of medical profession. Iqraa is well equipped with all modern facilities to deliver the best services .The primary objective of Iqraa is to make available modern medical treatments at reasonable rate especially for those who are financially weak. By now, the hospital has carved out a niche for itself amongst the other hospital in the region.
Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive Director. The hospital is well known for its outstanding medical care services and special expertise in different areas. High quality nursing and diagnostic services are the hallmark of Iqraa.Commenable services for ailing masses have earned Iqraa praise and accolades over the years. We constantly update the facilities in the hospital in line with the technological advancements taking place in healthcare field all over the globe with a view to provide the most effective remedy to patients.
Iqraa has a panel of 41 doctors who have specialised in various fields. Iqraa has twenty departments under its fold
that cater to needs of patients with a wide variety of illness. All of them are headed by eminent physicians who possess long experience in medical profession. In addition to the departments ,the hospital run eight specialty centres that focus on such health and medical conditions that call for great care and attention. They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition care, Infertility, Pregnancy care and Dialysis centre. The operation theatre in the hospital is fully equipped with all modern medical care facilities.
Doctors, Paramedical; staff and other employees in Iqraa are dedicated to provide every patient right care they deserve. Research oriented medical services have helped Iqraa grow by leap and bound in short span of time .Iqraa provides round the clock services thereby fulfilling its commitments to the society. Iqraa has set up a host of medical facilities for disorganising and treating those who suffer from myriad diseases .ICU, ICCU, Radiant Warmer of Photo therapy, computerized Pulmonary function test, Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are some of this facilities.
Iqraa is committed to provide quality medical care to the needy at the modest rates 24 hour casualty service is available in the hospital .Iqraa is keen to satisfy both inpatients and outpatients by providing first rate diagnosis and treatment. We always keep tabs on the shift in needs of the community and technological advancement.iqraa offers several special Health Packages like Economic Health Check up, Diabetes Check Up, Pregnancy Packages and delivery packages. These are available at very reasonable costs.
HOSPITAL DEPARTMENTS
General Medicine General surgery Genecology Neurology Paediatrics Cardiology Endocrinology Dialectology Dermatology & Venereology E.N.T
Orthopaedics Urology
Paediatric Surgery
Plastic & Reconstructive surgery Ophthalmology
Dental
Psychiatric & De-addiction
Physiotherapy Anaesthesiology
Medical Social Work Dialysis Centre
FACILITIES IN IQRAA HOSPITAL
• ICU,ICCU
• Multi Parameter Monitoring System • Telemetry System,Seimens Ventilators • Infusion Pump
• NICU Ventilator, Incubator, Cardiac Monitor. • Radiant Warmer of Photo Therapy
• Air-Conditioned Labour Unit
• Emergency Operation Theatre Complex
DAIGNOSTIC FACILITIES
• Computerised Hi-Tech Lab
• Spiral CT Scan
• ECG 3 Channel Computerised • Echo-Cardiogram-Colour Doppler • Computerized Tread Mill Test
• Computerized Pulmonary Function test • Holter Monitor
• X-RAY & Fluoroscopy 300 MA & 800 MA • Potable X-RAY CLINICAL SERVICES ➢ General Medicine ➢ General surgery ➢ Genecology ➢ Neurology ➢ Paediatrics ➢ Cardiology ➢ Endocrinology ➢ Dialectology
➢ Dermatology & Venereology
➢ E.N.T
➢ Orthopaedics ➢ Urology
➢ Paediatric Surgery
➢ Plastic & Reconstructive surgery ➢ Ophthalmology
➢ Medical Social Work ➢ Dialysis Centre
Chapter -3
RESEARCH
METHODOLOGY
CHAPTER – III
RESEARCH METHODOLOGY
The methodology followed for conducting the study includes the specification of research design, sample design, questionnaire design, data collection and statistical tools used for analyzing the collected data.
3.1 Research design:
The research design used for this study is of the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group..
3.2 Sample size:
The sample size consisting of 100 respondents were selected for the study.
3.3 Sampling design:
Since it is difficult to contact the entire population, sampling technique was adopted. The employees were interviewed using convenience sampling techniques.
3.4 Questionnaire design:
Questionnaire was designed in consultation with the administrative officer of Iqraa International Hospital and Research Centre, in such a manner that it would facilitate the respondents to reveal maximum information.
• Secondary data: Offer documents, fact sheets, news papers, magazines published from time to time and Internet, Hospital sources.
3.
6 Statistical tools used for analysis:
The collected data were analyzed by using following techniques: • Percentage analysis • One-way ANOVA
CHAPTER-4
DATA ANALYSIS
AND
INTERPRETATION
Chapter –IV
DATA ANALYSIS AND INTERPRETATION
TABLE NO: 1
Table showing gender of the respondents;
Particulars Frequency Percent Valid Percent Cumulative Percent Male Female Total 74 26 100 74.0 74.0 100.0 74.0 74.0 100.0 74.0 100.0 CHART NO:1
Particulars Freque ncy Percent Valid Percent Cumulative Percent
below -Rs.10000
10000-20000
20000-30000
above 30000
Total
45 31 16 8 100 8.0 45.0 31.0 16.0 100.0 8.0 45.0 31.0 16.0 100.0 8.0 53.0 84.0 100 CHART NO : 2 TABLE NO:3Table shows the Educational Qualification the respondents: Particulars Frequency Percent Valid
Percent Cumulative Percent P.G U.G 46 54 46.0 54.0 46.0 54.0 46.0 100.0
Total 100 100.0 100.0
CHART NO:3
TABLE NO;4
Table shows the Marital Status of Respondents:
Particulars Frequency Percent Valid Percent Cumulative Percent Married Unmarried Total 55 45 100 55.0 45.0 100.0 55.0 45.0 100.0 55.0 100.0
TABLE NO : 5 .
Table shows the years of experience of respondents: Particulars Frequency Percent Valid
Percent Cumulative Percent Less than- 1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs Total 8 27 18 25 22 100 8.0 27.0 18.0 25.0 22.0 100.0 8.0 27.0 18.0 25.0 22.0 100.0 8.0 34.0 54.0 80.0 100.0 CHART NO:5.
TABLE NO:6
Working hours are convenient for me?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor disagree Disagree Strongly disagree Total 34 32 18 13 3 100 34.0 32.0 18.0 13.0 3.0 100 34.0 32.0 18.0 13.0 3.0 100 34.0 66.0 84.0 97.0 100.0 CHART NO:6 Interpretation:
From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13%disagree with the working hours and 3% are strongly against working hours.
Particulars Frequency Percent Valid Percent Cumulative Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 30 39 18 8 5 100 30.0 39.0 18.0 8.0 5.0 100.0 30.0 39.0 18.0 8.0 5.0 100.0 30.0 69.0 87.0 95.0 100.0 CHART NO:7 Interpretation:
From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.
TABLE NO:8
The lightings and other arrangements with office are satisfactory
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 33 37 18 5 7 100 33.0 37.0 18.0 5.0 7.0 100.0 33.0 37.0 18.0 5.0 7.0 100.0 33.0 70.0 88.0 93.0 100.0 CHART NO:8 Interpretation:
From the above table its is evident that 33% respondents strongly agree with the lightings and arrangements in the office, 37% agree with that and 12% disagree with the lightings and arrangements and 18% have no idea towards lightings and arrangements.
TABLE NO:9
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 7 9 25 37 22 100 7.0 9.0 25.0 37.0 22.0 100.0 7.0 9.0 25.0 37.0 22.0 100.0 7.0 16.0 41.0 78.0 100.0 CHART NO:9 Interpretation:
From the above table it is quite clear that the work load is not high, 37% of the respondents disagreed with the question” I feel I have too much work” and another 22% strongly disagreed, 18% admits they have too much work and 23% have no idea towards this question.
TABLE NO:10
safety measures provided by the company? Particulars Frequency Percent Valid
Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 28 31 24 11 6 100 28.0 31.0 24.0 11.0 6.0 100.0 28.0 31.0 24.0 11.0 6.0 100.0 28.0 59.0 83.0 94.0 100.0 CHART NO:10 Interpretation:
From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed.
TABLE NO:11
My relationship with my supervisor is cordial?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 30 41 16 6 7 100 30.0 41.0 16.0 6.0 7.0 100.0 30.0 41.0 16.0 6.0 7.0 100.0 30.0 71.0 87.0 93.0 100.0 CHART NO:11 Interpretation:
From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed.
TABLE NO:12
My supervisor is not partial?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 18 30 15 19 18 100 18.0 30.0 15.0 19.0 18.0 100.0 18.0 30.0 15.0 19.0 18.0 100.0 18.0 48.0 63.0 82.0 100.0 CHART NO:12 Interpretation:
From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions
TABLE NO:13
My supervisor considers my idea too while taking decision
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 26 43 26 22 33 100 26.0 43.0 26.0 22.0 33.0 100.0 26.0 43.0 26.0 22.0 33.0 100.0 26.0 69.0 95.0 97.0 100.0 CHART NO:13 Interpretation:
From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.
TABLE NO : 14
I'm satisfied with the support from my co-workers
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 21 47 16 9 7 100 21.0 47.0 16.0 9.0 7.0 100.0 21.0 47.0 16.0 9.0 7.0 100.0 21.0 68.0 84.0 93.0 100.0 CHART NO: 14 Interpretation:
From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this.
TABLE NO:15
Table showing People here have concern over one another and tend to help one Another of the respondents?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 26 41 19 9 5 100 26.0 41.0 19.0 9.0 5.0 100.0 26.0 41.0 19.0 9.0 5.0 100.0 26.0 67.0 86.0 95.0 100.0 CHART NO:15 Interpretation:
From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreedand only 14% disagreed and 19% neither agreed nor disagreed.
TABLE NO : 16
I'm satisfied with the refreshment facilities?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 9 20 30 26 15 100 9.0 20.0 30.0 26.0 15.0 100.0 9.0 20.0 30.0 26.0 15.0 100.0 9.0 29.0 59.0 85.0 100.0 CHART NO:16 Interpretation:
From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed.
TABLE NO:17
We are provided with the rest and lunch room and they are good Particulars Frequency Percent Valid
Percent Cumulative Percent Strongly agree Agree 8 16 8.0 16.0 8.0 16.0 8.0 24.0
Total 100 100.0 100.0
CHART NO:18
Interpretation:
From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided.
TABLE NO:18
The parking space for our vehicles are satisfactory?
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 32 24 31 4 9 100 32.0 24.0 31.0 4.0 9.0 100.0 32.0 24.0 31.0 4.0 9.0 100.0 32.0 37.0 57.0 69.0 100.0
CHART NO:18
Interpretation:
From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed.
TABLE NO:19
I'm satisfied with the first aid facilities
Particulars Frequen cy Percent Valid Percent Cumulati ve Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 31 31 21 12 5 100 31.0 31.0 21.0 12.0 5.0 100.0 31.0 31.0 21.0 12.0 5.0 100.0 31.0 62.0 83.0 95.0 100.0 CHART NO:19
From the above table it is clear that employees are not satisfied with the first aid facilities as more than 52% ( 31% disagree and 21% strongly disagree) disagreed and only 17% agreed and 31% of respondents neither agreed nor disagreed.
TABLE NO: 20
Satisfied with the loan facilities and other personal welfare faclities offered by the organisation.
Particulars Frequency Percent Valid Percent Cumulati ve Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 7 12 30 34 17 100 7.0 12.0 30.0 34.0 17.0 100.0 7.0 12.0 30.0 34.0 17.0 100.0 7.0 19.0 49.0 83.0 100.0 CHART NO;20 Interpretation:
From the above table it is quite clear that respondents are not satisfied with the loan facilities offered by the organization as 34% of respondents disagree and 17% of respondents strongly disagree 30% of respondents neither agree nor disagree and only 19% are satisfied with the loan facilities.
I fell I'm paid a fair amount for the work I do
Particulars Frequency Percent
Valid Percen t Cumulative Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 15 39 25 13 8 100 15.0 39.0 25.0 13.0 8.0 100.0 15.0 39.0 25.0 13.0 8.0 100.0 15.0 54.0 79.0 92.0 100.0 CHART NO:21 Interpretation:
From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither agree nor disagree.
TABLE NO:22
I'm satisfied with the chances for my promotion
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 27 43 13 9 8 100 27.0 43.0 13.0 9.0 8.0 100.0 27.0 43.0 13.0 9.0 8.0 100.0 27.0 70.0 83.0 92.0 100.0 CHART NO:22 Interpretation:
From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly disagree, 13% neither agree nor disagree.
TABLE NO:23
The salary we receive are good as other organizations offer pay to their employees
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 27 37 26 6 4 100 27.0 37.0 26.0 6.0 4.0 100.0 27.0 37.0 26.0 6.0 4.0 100.0 27.0 64.0 90.0 96.0 100.0 CHART NO: 23 Interpretation:
From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor disagree.
TABLE NO:24
I'm satisfied with the allowances provided by the organization
Particulars Frequency Percent Valid Percent Cumula tive Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 19 42 21 11 7 100 19.0 42.0 21.0 11.0 7.0 100.0 19.0 42.0 21.0 11.0 7.0 100.0 19.0 61.0 82.0 93.0 100.0 CHART NO:24 Interpretation:
From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21% neither agree nor disagree.
TABLE NO:25
I feel my boss motivate me to achieve the organizational goals Particulars Frequency Percent Valid
Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 11 33 25 22 9 100 11.0 33.0 25.0 22.0 9.0 100.0 11.0 33.0 25.0 22.0 9.0 100.0 11.0 44.0 69.0 91.0 100.0 CHART NO:25 Interpretation:
From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree.
TABLE NO: 26
My supervisor motivates me to increase my efficiency at times when i'm not
productive
Particulars Frequency Percent Valid Percent
Cumulativ e Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 18 44 18 13 7 100 18.0 44.0 18.0 13.0 7.0 100.0 18.0 44.0 18.0 13.0 7.0 100.0 18.0 62.0 80.0 93.0 100.0 CHART NO: 26 Interpretation:
From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree, 18% neither agree nor disagree.
TABLE NO:27
Communication seems good within this organization
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 26 39 17 10 8 100 26.0 39.0 17.0 10.0 8..0 100.0 26.0 39.0 17.0 10.0 8.0 100.0 26.0 65.0 82.0 92.0 100.0
CHART NO:27
Interpretation:
From the above table it is clear that communication seems good in this organization as 39% agree and 26% strongly agree. Only 10% disagree and 8% strongly disagree. 17% neither agree nor disagree.
TABLE NO: 28
Work assignments are explained clearly to me
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 17 41 15 17 10 100 17.0 41.0 15.0 17.0 10.0 100.0 17.0 41.0 15.0 17.0 10.0 100.0 17.0 58.0 73.0 90.0 100.0 CHART NO : 28 Interpretation:
From the above table it is evident that respondents are quite happy with the way work assignments are explained as 41% agree and 17% strongly
agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor disagree.
TABLE NO : 29
I love my job and to work in this organization
Particulars Frequency Percent Valid Percent Cumulati ve Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 19 38 20 14 9 100 19.0 38.0 20.0 14.0 9.0 100.0 19.0 38.0 20.0 14.0 9.0 100.0 19.0 57.0 77.0 91.0 100.0 CHART NO : 29 Interpretation:
From the above table it is clear that employees love their job as 38% agree for this question and 19% strongly agree. Only 9% strongly disagree and 14% disagree, 20% neither agree nor disagree.
TABLE NO:30
My work life is meaningful
Particulars Frequency Percent Valid Percent Cumulati ve Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 25 40 16 7 12 100 25.0 40.0 16.0 7.0 12.0 100.0 25.0 40.0 16.0 7.0 12.0 100.0 25.0 65.0 81.0 88.0 100.0 CHART NO:30 Interpretation:
From the above table it is clear that respondents feel that their job is meaningful for them as 40% agree and 25% strongly agree. Only 7% disagree and 12% strongly disagree, 16% neither agree nor disagree
TABLE NO:31
I consider that my work is valuable in attaining my organizational goals
Particulars Frequency Percent Valid Percent Cumulativ e Percent Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 25 47 12 7 9 100 25.0 47.0 12.0 7.0 9.0 100.0 25.0 47.0 12.0 7.0 9.0 100.0 25.0 72.0 84.0 91.0 100.0 CHART NO:31 Interpretation:
From the above table it is quite clear that most respondents feel that their job is contributing for organizational goals as 47% agree and 25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither agree nor disagree.
TABLE NO:32
I have adequate opportunity to use my ability
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 12 30 24 21 13 100 12.0 30.0 24.0 21.0 13.0 100.0 12.0 30.0 24.0 21.0 13.0 100.0 12.0 42.0 66.0 87.0 100.0 CHART NO: 32 Interpretation:
From the above table it is quite clear that respondents have adequate opportunity to use their ability as 30% agree and 12% disagree Only 13% strongly disagree and 21% disagree and 24% neither agree nor disagree.
TABLE NO : 33
Overall I'm satisfied with my job
Particulars Frequency Percent Valid Percent
Cumulative Percent
Strongly agree Agree
Neither agree nor Disagree Disagree Strongly disagree Total 21 50 15 12 2 100 21.0 50.0 15.0 12.0 2.0 100.0 21.0 50.0 15.0 12.0 2.0 100.0 21.0 71.0 86.0 98.0 100.0 CHART NO:33 Interpretation: -
From the above table it is evident that Overall satisfactions of the respondents are good as 50 % agree and 21% strongly agree. Only 2 % strongly disagree and 12% disagree and 15% neither agree nor disagree.
ONE WAY ANOVA
H0:
There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor.
H1:
There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor
Table No: 34
Environment and Nature of Works ANOVA Source of Variation Sum of
Squares Degree of Freedom Mena Square F Ratio Significa nt Between Groups Within Groups .591 30.168 4 95 .148 .318 .465 .761 TOTAL 30.758 99
ANOVA Table: ANOVA Table represents the various result obtained while carrying out the Analysis of Variance.
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant inference among respondents of various experience with respect to environment and nature of work.
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.
H1:
There is significant difference among respondents of various Experience groups with regard to the factor Relationship with supervisors and colleagues.
Table No: 35
Relationship with supervisors and colleagues : ANOVA
Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Significa nt Between Groups Within Groups 1.199 22.376 4 95 .300 .236 1.273 286 TOTAL 23.576 99 Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of
various experience with respect to Relationship with supervisors and colleagues.
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities.
H1:
There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities
Table No: 36
Welfare facilities
ANOVA
Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Significa nt Between Groups 1.741 4 .435 1.441 .227
TOTAL 30.440 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to welfare facilities.
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Pay and Promotion
H1:
There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion
Table No: 37
Pay and Promotion
ANOVA
Variation Squares Freedom Square nt Between Groups Within Groups 3.148 35.017 4 95 .787 .369 2.135 .082 TOTAL 38.165 99 Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Pay and promotion.
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.
H1:
There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.
Table No: 38
Communication and Motivation ANOVA Source of Variation Sum of Squares Degree of Freedo m Mena
Square F Ratio Significant
Between Groups Within Groups 937 34.100 4 95 .234 .234 .652 .627 TOTAL 35.037 99 Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to communication and motivation.
H0:
There is no significant difference among respondents of various experience groups with regard to Job Factors.
H1:
There is significant difference among respondents of various experience groups with regard to Job Factors.
Table No: 39 ANOVA Job factor Source of Variation Sum of Squares Degree of Freedom Mena
Square F Ratio Significant
Between Groups 1.437 4 .359
TOTAL 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Job factors
H0:
There is no significant difference among respondents of various Age groups with regard to Job Factors.
H1:
There is significant difference among respondents of various Age groups with regard to Job Factors.
Table No: 40 ANOVA Job factor Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Significa nt Between Groups Within Groups .007 40.790 2 97 .004 .421 .009 .991 TOTAL 40.798 99 Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says,
H0:
There is no significant difference among respondents of various genders with regard to Job Factors.
H1:
There is significant difference among respondents of various genders with regard to Job Factors.
Table No: 41 ANOVA Job factor Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Signific ant Between Groups Within Groups .036 40.762 1 98 .036 .416 .086 .770 TOTAL 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various genders with respect to Job factors.
CHAPTER- 5
FINDINGS
&
CHAPTER - V
Descriptive Statistics
Particulars N Minimum Maximum Mean
Std. Deviati
on
Environment and nature of work
Relationship with supervisors and colleagues
Welfare facilities
Pay and promotion
Communication & motivation Job factors 100 100 100 100 100 100 1.40 1.00 2.00 1.00 1.25 1.20 4.20 3.80 4.60 4.00 4.00 4.40 2.4960 2.3620 3.4600 2.3900 2.5725 2.5400 .55740 .48799 .55450 .62089 .59490 .56174
5.1 Findings
The descriptive statistics table helps us to derive satisfaction level of Employees on various factors:
• The respondents are satisfied with the environment and nature of work Factors as their mean value is near to 2.50
• The respondent’s relationship with the superiors and colleagues are quite good as their mean value is 2.36 is an agreeable level.
• The Respondents are not provided with proper welfare facilities that’s the reason the mean value is quite high at 3.46 levels which is disagree level.
• The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.57.
• The Pay and promotion activities in this organization is also good as their mean value is 2.4
• The Respondents are overall satisfied with their job as their mean value is 2.54 which is an agreeable level.
• The Parking facilities provided by the organization are not good that’s why most respondents disagree with this question.
• The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor.
• The Rest room facilities in the hospital are not good and they are not satisfied with the lunch facilities
5.2 Suggestions:
From my two months of project experience in IQQRA Hospital, I would like to give the following suggestions.
• Respondents are not satisfied with the parking
facilities provided by the hospital authority, so the hospital management takes this into consideration • Respondents are not satisfied with the available
refreshment facilities in the hospital, so the authority also looks into this seriously
• The employees are strongly disagreeing with their present rest room facilities in the hospital. The hospital management takes this into account for better productivity of the employees
• Hospital should give more important to Research & development
• Conduct work evaluation of employees monthly, quarterly or yearly.
• Make a chance to employees to express their views, ideas and problem facing in working area
• Provide motivation, training and value added services for improve the productivity and efficiency of the employees.
CHAPTER-6
CONCLUSION
CONCLUSION
Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between one’s expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of one’s environment of job is an important part of life as Job Satisfaction influences one’s general life satisfaction.
Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer In IQQRA International hospital if we look into overall satisfaction f employees it comes nearly 50% of employees are fully satisfied with their job and working environment.
assignment to the each workers are in right manner and also they are satisfies with that also.
Within short span of time the IQQRA Hospital has achieved a well position in Calicut District as well as in Kerala with its distinguishable services . It sure that the in future the hospital management will find out a good solution for the problem which I have mentioned above. I wish every success to the hospital
BIBLIOGRAPHY
Text Books:Job satisfaction - Robert Hoppock Job Satisfaction and Motivation - Linda Evans Job Satisfaction and Productivity - Suresh Srivastva Organization Behavior - Fred Luthans
Hospital & Health Service -American College
Administration Hospital Administration
Websites:
www.humanlinks.com
www.wikipedia.org
ANNEXURE
QuestionnaireI am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science, Vellimadukunnu.As part of my academic course curriculum of BBA, I am doing this project.
It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers in their planning and decision making process. Here I have made an attempt by designing the following survey questionnaire.
This survey should take approximately 10 minutes of your time to complete. Please respond candidly to the questions. Confidentiality of your opinions / views would be maintained.
Thank you, in advance, for your time and participation. Inspite of your busy schedule.
Please fill the following Details: (Please wherever applicable)
1. Name: ……… …… 2. Age: ……… 3. Gender: Male Female 5. Department: ... 4. Monthly Income: Below Rest. 10,000 10,000- 20000 20,000-30000 Above 30,000 5. Education Qualification:
Under Graduation Post Graduation 6. Marital Status:
7. Years of experience:
Less than 1 year 1-2 years 2-3 years 3-4 years above years
Please Indicate Your Level Of Agreement In Connection With Various Factors:
(Please in the boxes below.)
Work Environment and nature of work
S.No Particulars Stron gly agree Agree Neithe r agree nor disagr ee Disagr ee Strongl y Disagr ee 1
The amount of work I am expected to do on job is reasonable.
2
Working hours are convenient for me
3 I’m happy with my work place
4
The lighting and other arrangements in the office are satisfactory
5
I feel I have too much work to do
Relationship with supervisors and colleagues:
Sl.N o Particulars Stron gly agree Agree Neithe r agree nor disagr ee Disagr ee Strongly Disagree 7 My relationship with my supervisor is cordial8 My supervisor is not partial
9
My supervisor considers my ideas too while making decision
10
I’m satisfied with the support from my co-workers
11
People here have concern for one another and tend to help one another
Welfare Facilities.
Sl.N o Particulars Strongl y agree Agree Neithe r agree nor disagr ee Disagr ee Strongl y Disagre e 12
I’m satisfied with the refreshment facilities
13
We are provided with the rest and lunch room and they are good
14
The parking facilities provided for our
vehicles are satisfactory
15
I’m satisfied with the first aid facilities
16
I’m satisfied with the Loan facilities and other personal welfare benefits offered by organisation.
ee
e
17
I feel I’m being paid a fair amount for the work I do
18
I’m satisfied with my chances for
promotion
19
The salaries we receive are good as other organizations pay to their employees.
20
I’m satisfied with the allowances provided by my organization
Communication and motivation
:
Sl.No Particulars Stron gly agree Agree Neith er agree nor disag ree Disag ree Strongl y Disagre e
21 I have adequate information available which enable me to
do my job well.
22
I feel that my Boss motivate me to achieve the organization goal
23
My supervisor motivates me to increase my efficiency at times when I’m not productive
24
Communication seem good within this
organization
25
Work assignments are explained clearly to me
Job factors
:
Sl.No Particulars Strong ly agree Agree Neith er agree nor disagr ee Disag ree Strongly Disagre e 26I love my job and to work in this
organization
goals
29
I have adequate opportunity to use my
ability
30 Overall, I’m satisfied with my job
Any other suggestion and remarks, views and opinion (Mandatory to write) Sl.N o Particulars Comment 1 Career Opportunity 2 Compensation 3 Reward 4 Leadership 5 Communication Gap 6 Date: ... Signature
