www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
www.gsplus.org/url?
0808 122 2222
ictsupport@gsplusltd.org
Services for Business
2014-15
Welcome
FLR Spectron offers comprehensive packages of telecommunications and IT solutions, which can be tailored to suit the individual needs of your business. Our service is fully bespoke, our independence means we can source the most cost effective solutions from the world’s leading manufacturers, passing savings directly onto you.
Our communications provider relationships with BT Wholesale and BT Openreach provide core telephony services at wholesale rates, reducing your costs.
We’re confident that we can provide you with the highest quality and most reliable services in the market.
“Talk to us and we’ll find you a solution… communication, it’s our calling.”
We look forward to supporting your business!
Welcome to FLR Spectron’s Services for Business 2014-15.
“FLR Spectron is our mobile
communications supplier of choice. We operate a diverse business in challenging parts of the world, relying on our suppliers to deliver services at short notice under high pressure. FLRS always surpasses our expectations. Our relationship with them feels personal, which in the modern corporate world is both welcome and refreshing.”
Andy Hillman Fluor Limited
Welcome ... p1
About Us ... p2
Our Service Promise ... p3
Telephone Systems ... p4
Hosted Telephony (VoIP) ... p5
Mobile Communications ... p6
Fixed Lines and Calls ... p7
IT Services ... p8
IT Services for Schools ... p9
CCTV and Security Systems .. p10
Commercial Refrigeration ... p11
Robert Fee
www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
3
2
About Us
FLR Spectron is an award-winning business offering bespoke
communications solutions to small, medium and large businesses
throughout the UK, with over 21 years experience in the
telecommunications industry.
We specialise in the procurement, installation and maintenance of all telecommunications solutions including business telephone systems, Cat5e and Cat6e cabling, fixed lines, broadband, VoIP and mobiles. In addition we offer complete IT solutions from installation to comprehensive back up support.
We have an excellent track record for delivery and customer support. The foundation of our business is our customers, supported by our dedicated team of professionals who provide expert knowledge in complete client services. We’re people focused. We are committed to and invest in our staff, our customers and our community. In addition to our customer led approach, our comprehensive programme of charity support, education and apprenticeships, business engagement and staff development helps us reward and support those who matter to us.
Our recent awards include: Bromley Business Awards 2013: Business of the Year
Best Medium Sized Business
Best Employer and Staff Development Best Business Awards 2013:
Best Small to Medium Size Business We are ISO 9001 and 14001 accredited.
Our Service Promise
• We’re a hub for your communication requirements, saving you time and effort
• We guarantee competitive and transparent pricing, saving you money
• We have a friendly customer support team on hand, solving your problems
• We offer bespoke service contracts with no hidden costs or tie-ins, giving you
complete control
• We respect the planet, constantly striving to reduce energy consumption and
emissions
Telephone Systems
Scalable systems that grow with your business
Working with industry leading manufacturers Avaya, Panasonic, Samsung, Cisco and more, FLR Spectron can design a bespoke telephone system for your business, whether you are a small team or a large call centre. Our flexible system design also means we can work within your existing analogue or digital infrastructure and introduce you to technologies such as SIP and VoIP. This could include your own private call network across offices and locations.
Features
• pre-install audits ensure product compatibility
• hybrid systems from leading manufacturers, supplied and installed
• repair and refurbishment of existing equipment • CAT5e / CAT6e voice and data infrastructure • VoIP hosted telephony services
• private telephony networks across multi-sites
Benefits
• systems designed specifically for your business • maximum flexibility
• full project management and technical support from highly qualified engineers from planning stage on refurbishment and new build
• reduced hassle with offsite maintenance • peace of mind and complete satisfaction
Hosted Telephony (VoIP)
VoIP (Voice over Internet Protocol) allows you to make free, or intersite calls over an internet connection regardless of site locations. As Service Providers for the BT Hosted Solution, we can revolutionise the future of your business telecoms, introducing large cost efficiencies and operational flexibility, allowing you to keep in touch wherever you are.
Features
• online call management with FLR Toolbar • call forwarding and voicemail to email integration • call recording
• call logging and customised itemised billing
• simultaneous ring, up to 9 devices can ring to alert a single incoming call
Benefits
• cost savings
• enhanced call management functionality
• stable desktop and remote access around the clock • supports mobile working, effortlessly
• your system moves with you
Global low cost telephone solutions on demand
“Reliable and secure fixed lineservices are essential to our business. FLR Spectron deliver these and more, understanding our requirements perfectly and providing first class service at all times.”
Julia Durrant
Thames Valley Probationary Service
www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
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Mobile Communications
Your business will benefit from our access to the most competitive business tariffs and mobile voice and data products in the market.
We can build the best mobile tariff for your calling profile. Regular usage reviews, backed by outstanding customer service means we take the hassle out of your mobile communications whilst saving you money.
Features
• outsourced mobile account management • best deals automatically sourced for the ‘perfect
fit’ tariff
• regular mobile usage reviews by your dedicated account manager
• itemised billing, reported by CLI, for teams and departments
• bulk SMS send packages to promote your business
Benefits
• hassle free and always best value
• outsourced services reduce staff time and costs • easier budgeting
• device management • monthly usage reporting • e-billing
• online portal login to view invoices and reports
Sourcing the best tariffs and data products
Fixed Lines and Calls
We provide business calls and lines packages that are tailored to meet the specific
communications requirements of your business.
From single analogue business lines to complex multi-site solutions, our range of products and services are scalable, meaning you can easily change and add to them as your business grows.
Features
• savings and no upfront costs
• dedicated billing teams offering itemised billing and bills analysis
• auto attendant services and call management systems
• call data tracking • call conferencing
• 24 hour customer service and online access to your account
• inbound call management
Benefits
• BT Wholesale rates on line rentals, significantly reduced costs
• best available prices in the market • efficient services designed around your
business
• flexibility as your needs change
Flexible calls and lines packages
“We’ve used FLR Spectron for 15 years, covering all our fixed line and mobile. They always provide the most cost effective and reliable communications on the market, backed up by excellent technical support.” Kerry Conneely
Kinleigh Folkard & Hayward
“FLR Spectron has always provided excellent service in mobile communications. This coupled with their exceptional after sales service has firmly established them as our preferred supplier. They go the extra mile.” Hadji Singh
IT Services
IT Services for Schools
Businesses rely on IT systems and infrastructure being effective twenty four hours a day, but it can be costly to manage all the specialist technical support and maintenance in house. We specialise in bespoke, comprehensive IT service agreements, managing your systems so you don’t have to.
Features
• bespoke IT maintenance and support agreements
• fast, high capacity bandwidth
• local area, secure private and wireless networks
• hardware and software procurement, maintenance and repair
• consultancy and system design • IT security
Benefits
• super fast fibre broadband and wifi • continuous, reliable IT system
maintenance and support • data and network security • cost effectiveness
• flexibility as your needs change • leased lines and EFM circuits
We are delighted to announce a new schools services partnership with leading multi services company GS Plus. Together we offer competitively priced ICT and telephony services that can be tailored to suit the needs of individual schools.
Features
• secure, managed networks
• hardware and software procurement • ICT support and installation
• telephony including mobile, line rental and call management
• ongoing e-safety advice and support • energy saving solutions
Benefits
• data security and round the clock support • reduced staff costs and minimised
service disruption
• significantly reduced call costs • improved e-safety in line with Ofsted
recommendations
• reduced emissions and energy bills
IT systems that transform business efficiency
Complete and affordable services for schools
“I am continually impressed by the excellent service from FLR before, during and after implementing a new system. They are fast and efficient. It makes a pleasant change to deal with a company that takes pride in providing a first class service.” Lulu Kyriacou
West Thornton Primary Academy
“FLR Spectron are extremely technically competent and are quick to understand our business needs. Systems have been delivered in line with our requirements and in some cases exceeding expectations. We highly recommend them as an IT support partner.”
Simon Hodsdon
www.flrs.co.uk
0800 023 1000
sales@flrs.co.uk
www.flrs.co.uk
0844 800 4475
sales@flrs.co.uk
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10
Commercial Refrigeration
Our commercial refrigeration and air-conditioning services are designed around your business. We’ll match the best products from leading manufacturers to your needs, giving you the best solution at a great price.
From pubs and offices to hospitals and pharmaceutical companies, we have a proven track record in supplying high quality, reliable and cost efficient commercial refrigeration and air-conditioning services.
Features
• air-conditioning systems – integrated and mobile • bottle cabinets, cellar cooling and ice machines • commercial catering equipment including walk-in cold
rooms, dishwashers and refrigeration • expert sales consultants
• sales or hire of specialist equipment to suit your budget • off-the-shelf products as well as fully bespoke solutions • full installation and maintenance
• 24 hour customer service and support
Benefits
• high quality solutions designed for your needs • value for money
• hassle free, comprehensive sales and after sales support
• flexibility as your needs change
Keeping your business cool
CCTV and Security Systems
Our remote alarm-activated CCTV, Access Control and Intruder Alarms protect your business and your staff.
Alarmed images from your premises are transmitted to our 24hour monitoring station in Kent, where any threat is quickly evaluated and acted on by our experienced, Security Industry Authority (SIA) licensed operators.
We are BS5979, BS8418, TQSD014.10 and ISO 9001:2008 accredited.
Features
• installation of analogue, HD and IP CCTV systems • SIA licensed and SSAIB regulated services
• supply and installation of intruder alarms to PD6662
• supply and installation of Access Control and Door Entry, including networked systems to control individual access.
• automated gates to secure outside spaces • monitoring and maintenance contracts • key-holding service
• round-the-clock support
Benefits
• out of hours premises monitoring as required • lone worker protection
• time, attendance and other management reports help maximise staff efficiency
• proactive and preventative maintenance visits to ensure your systems are working properly
• repairs and upgrades to existing or new equipment
• our key-holding service saves you site visits if alarm activation occurs
• our professional operators assess and resolve possible threats • peace of mind knowing that you can monitor your business security
remotely anytime, anywhere
Supporting our Community
We’re a people focused company. We believe in giving something back, whether it is to our staff, our customers, or our community.
Putting people first
Staff
As an Investors in People business, our staff are our highest priority. We have a talented and loyal workforce reinforced by robust staff development programmes and social activities. Our people are key to our business success, which is why our motto is “we take our people with us”. Our staff constantly build and maintain the successful relationships with all our
customers, from sales to technical support to billing.
Charities
We’re privileged to be in a position to support numerous charities, from larger established charities such as The Royal Variety Club Golf Society and Young Epilepsy to more local charities such as The Maypole Project.
In addition to direct financial support, we often donate our VIP suite at London’s The O2 Arena to charities for use in raffles, prize givings and other fundraising activities.
Education
We have an established relationship as Business Ambassadors with local schools through the Education Business Partnership scheme in Bromley. We are there to offer advice, guidance and sponsorship to young, aspiring pupils as they seek to develop their skills for future careers.
Apprenticeships
We offer young people an amazing opportunity to develop their careers, especially those who might normally find market conditions more difficult to pursue their career following school or higher education.
We employ several apprentices, all of whom are a real asset to our workforce. As a successful business, it’s important to us to remember our roots and help the next generation of business owners, entrepreneurs and innovators make those all important early moves up the ladder.
Local Business
We’re a proud supporter of local business, evidenced through our supply chain and through the current residency of our Director, Peter Scott-Wilds as President of the South East London Chamber of Commerce.
This is a high profile and influential role to which he willingly gives his free time, skills and energy to bolster the business community of South East
“FLR Spectron is a terrific supporter of ours and we are delighted that they have enabled us to provide this coach to Kingswood School.” Peter Stovold
Variety Club Golf Society
“FLR Spectron have been valuable partners for over 12 years, sharing their time, expertise and knowledge in helping us to deliver enterprise learning to young people in local secondary schools.” Lesley Holland
Bromley Education Business Partnership
