Sungard Availability Services Information Availability... Delivers

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Information Availability...

Delivers

1 Why choose Sungard Availability Services?

2 Rely on our strength

3 Choosing the right solutions for your

Information Availability needs

4 Networking Solutions – a backbone

for Information Availability

5 A selection of our customers

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Rely on us

Established in 1978, Sungard AS has been keeping our customers’ people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’.

We understand that this ‘Information Availability’ is vital to ensuring that when they partner with Sungard AS, our customers can rely on us to make the everyday happen for theirs.

With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; Sungard AS has naturally evolved its solution set to address this need. In addition to our enviable pedigree, Sungard AS is now regarded as one of the 15th largest managed hosting services providers2_{. Our infrastructure} strategy won the award of the same name in 2010. Broad Group has also

shortlisted Sungard AS’s Managed Services capability in their annual awards3_{, whilst Intellect turned to us to} chair its Data Centre Group.

So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers’ needs across the Information Availability spectrum with the single aim of keeping them running – no matter what.

Why choose Sungard AS?

• More than 10,000

customers worldwide

• 100% recovery

success in over

30 years in business

• 3,400+ invocations

supported

• Over 5 million sq ft

of operations space

• 80+ highly-resilient

facilities worldwide

• A dedicated, redundant

global network

• 25,000+ end-user

positions worldwide

• 40+ mobile recovery

units, globally

• Supporting more than

30 platforms – including

virtualised environments

• Operational

structure and

best practices

backed by SAS 70

Type II & ISO 9001

certification and

PCI DSS-compliant

facilities & processes

and BS 25999

• Eight-times winner

of the ’Business

Continuity Service

Provider of the

Year Award’

1

• 2010 Excellence

in Infrastructure

Management Winner

1

• 2008 winner of the

Outstanding Excellence

in Business Continuity

and the Data Centre

Strategy of the

Year Award

1

_.

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For organisations looking to maximise OpEx and reduce CapEx, Sungard AS’s proven experience, operational scale and financial strength mean that our business and IT availability solutions are not only robust and flexible, but cost-effective too. You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities.

With Sungard AS your:

• Information Availability regime meets the strategic needs of the business • IT infrastructure is stable,

efficient and cost-effective • Data storage and retrieval

arrangements match business needs

• Systems and data are secure and accessible

• Organisation is prepared for any eventuality.

More than 10,000 organisations worldwide can tell you that Sungard AS is the trusted high-performance partner they need to ensure that their IT operations never

let them down – and always keep them at the top of their game.

They can speak to our ability to ensure optimal operational performance, the highest levels of Information Availability

and extremely rapid and complete recovery from

unplanned interruptions.

Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from Sungard AS that help increase the efficiency of your IT operations and augment the value that information technology provides to the business.

Isn’t it time that you relied on us too?

1 Why choose Sungard AS? 2 Rely on our strength 3 Choosing the right solutions

for your Information Availability needs 4 Networking Solutions –

a backbone for Information Availability

5 A selection of our customers 6 Award-winning

information availability

Eight-times winner of the ’Business Continuity Service Provider of the Year Award’1

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Rely on our strength

About Sungard AS

Availability Services is a division of Sungard AS Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world’s 25 largest financial services companies.

With revenues about $5 billion, a 19% CAGR and strong organic growth, Sungard AS has enviable financial strength, of which Availability Services represents 30%:

• Worldwide = >$1.5 billion (2010) • Europe = $335 million (2010) • UK = £163 million (2010).

With more than 30 years in the business, Sungard AS’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.

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Other divisions include Financial Systems, Higher Education, and Public Sector.

Dedication

Availability Services has over 3,000 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience.

Commitment

With more than 30 years in the business, Sungard AS’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.

To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We’ve invested $hundreds of millions every year to enhance our capabilities – from tools and skilled personnel, to data centres and technologies – in 2010, we invested €45.7 million to support European Availability Services customers (of which we invested £25 million in the UK alone).

Innovation

As pioneer and leading global provider of Information Availability and business continuity, Sungard AS was first to deliver:

• Recover Anywhere

• True ‘Rollback’ capability via a standardised approach and the deployment of award-winning Networking Solutions1 • IBM Mainframe & Mid-range

Recovery UNIX Recovery – both Sun and IBM

• Dealing Room Recovery • Workplace Recovery • Business Continuity

Management Consulting • Contact Centre Recovery • Enhanced Recovery

• Continuity Services for the ‘Always On’ world • Monitoring Solutions • Vaulting Solutions • International Services • British Standard/ ISO accreditation.

“Sungard’s experience

and track record

counted for a lot.

We knew we were

getting a service we

could rely on”

Tom Mackrell, Compliance Manager, Castle Cover

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Choosing the right solutions for your

Information Availability needs

The Sungard AS Information Availability Continuum model helps you match your preferred recovery time to the Sungard AS service. You can choose a combination of services to cover each aspect of your business according to how time sensitive it is. This way you only pay for what you need.

Information Availability Continuum

Availability

Hours

Recovery Centres, Data Centres & Dedicated Communications Networks

Services Operational Risk Consulting & Automation Tools Technology Infrastructure Consulting Recovery Managed

Recovery Managed Hosting Infrastructure as a Service

For your workforce and IT infrastructure

Recovery Services

• Workplace Recovery – >25,000 end-user seats worldwide for employees displaced by disaster. Each is equipped with a common operating environment and access to voice and data communications. • Recover Anywhere – Using

virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets – staff can work remotely and fully participate in operations to help resume normal levels of productivity faster, on a dedicated or shared basis.

• Technology Recovery – Sungard AS recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by Sungard AS security personnel and systems.

• QuickShip & Mobile Recovery – Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored.

• Long-term Recovery – In the event of major loss, we can construct buildings from modular blocks within

days. These are equipped with all the furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going.

• Systems Testing – We are experts at replicating our customers’ system set-ups – no matter how unique – in our data centres.

• Enhanced Recovery – By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys.

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Managed Services

• Cloud-based Infrastructure as a Service – Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK and Ireland Technology Centres, Sungard AS’s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis. – Connect: Public & private

connection services

– Secure: Managed virtual firewall – IP Network: Monitoring,

management & load balancing

– Compute: Core, processor and memory provision, O/S & DBA management – Store: Managed storage,

Replication& snapshot services, Offsite backup.

• Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands. • Platform & Device Monitoring –

Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available.

• Security & Network Management –

Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access. • OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions. • Vaulting & Replication – Automated

off-site backup, archive and retrieval of data as well as mirroring solutions. • BCM Programme Management

• BS 25999:2 Gap Analysis • Business Impact Analysis • BCM Risk Assessment • Supply Chain Review • Continuity Strategy Definition • Developing & Implementing

a BCM Response • Incident Management • Managed Testing

• BCM Training & Awareness.

ICT Consulting

• ICT Resilience Review & IT Capability • Assessment services: – Network Infrastructure – Infrastructure feasibility – Virtualisation – Technical Recovery – Backup & Storage • Security Audit • Penetration Testing • Social Engineering

• Technical Recovery Documentation • PCI/DSS Compliance

• Data Profiling & Trend Analysis • Exchange Server Services.

BCM Software – Continuity Management Solution (CMS)

CMS: Enabling comprehensive and professional business continuity planning across the enterprise.

Sungard AS’s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption.

• LDRPS®_{to build and maintain}

plans with the industry standard planning tool

• BIA Professional®_{to analyse}

disruption impacts and identify recovery objectives

• Risk Assessment to identify and measure potential threats to any location

• Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance • Work Force Assessment to

provide a clear understanding of work force criticality and availability to strengthen recovery efforts • NotiFind®_{to send and receive}

communications whenever necessary by way of several options

• Incident Manager®_{to manage}

response and recovery efforts during any disruption.

3 Choosing the right solutions

for your Information Availability needs

4 Networking Solutions – a backbone for Information Availability 5 A selection of our customers 6 Award-winning information availability Workplace Recovery – >25,000

end-user seats worldwide for employees displaced by disaster.

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Networking Solutions – a backbone for

Information Availability

Livingston Warrington Stockport TC5 Birmingham Coventry Leicester Bristol Poole TC4 Elland Technical Operations Centres 1 & 2 Dublin LTC Hounslow Docklands TC2 Elland TC4 Birmingham TC5 Theale Coventry Leicester Warrington London – CRC London – SBRC – SBR London – SBRC – PG London – DRC Stockport Livingston Bristol Docklands TC2 Leatherhead Poole Crawley

Multiple

Communications

Providers

Workplace Recovery Centre Fully Resilient Technology Centre Sungard AS National Network (UK)

Flexible, resilient, scaleable connectivity:

Gb – single feed

Tb - 'ScaleNet' optical feeds

>Gb - dual, diverse feeds Gb – dual, diverse feeds Borehamwood

Woking TC3

Hubbed from two fully-resilient Technology Centres, with

different carriers offering diverse and separate dual and/

or multi Gigabit and Terabit connectivity into all locations.

Sungard AS offers the highest levels of resilience of

any organisation in our industry via an award-winning

National Network1 designed specifically to support all

your Information Availability needs. Our ‘virtual’ campus

of Workplace Recovery and Technology Centres delivers

unparalleled robustness and flexibility; and as part of

the Sungard AS Global Network, provides customers

with unrivalled connectivity on a regional, national and

international basis.

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Livingston Warrington Stockport TC5 Birmingham Coventry Leicester Bristol Poole TC4 Elland Technical Operations Centres 1 & 2 Dublin

Centre locations in the

UK & IRELAND

Key

Fully Resilient Technology Centre Workplace Recovery Centre Technical Operations Centre

LONDON Theale Borehamwood Leatherhead Crawley South Bank Recovery Campus Docklands Recovery Campus City Recovery Campus LTC Hounslow TC3 Woking TC2 Docklands 3 Choosing the right solutions

for your Information Availability needs

4 Networking Solutions –

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A selection of our customers

3i

Alexander Forbes

Allen & Overy LLP

Ansbacher & Co Ltd

Aviva

Baillie Gifford

BDO Stoy Hayward LLP

British Medical Journal

Cycle30

Dominos Pizza Group

EDS Food & Drink Federation

Great Ormond Street Hospital

Gullivers Travel Associates

Homeloan Management Limited

In Practice Systems Ltd

Irwin Mitchell

“Sungard AS delivers

when ‘it’ happens,

not if – the difference

our investment in

our people, recovery

locations, technology,

infrastructure, service

delivery and attention

to customer experience

makes – all culminating

in an unblemished track

record of recovery and

availability support...”

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James Galt Toys

Kingston Asset Finance Ltd

Leicester City Council

Marks & Spencer

Mediasurface Europe Limited

New Star Asset Management

Northgate Information

Solutions

PhonepayPlus

Sainsbury’s

Severn Trent Water

Standard Bank

The London School of

Economics

and Political Science

TNT

TV3

University Hospitals Coventry

& Warwickshire NHS Trust

Weightmans

5 A selection of our

customers

6 Award-winning information availability

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Award-winning information availability

Business Continuity Awards

10th Anniversary Award outstanding Excellence in Business Continuity

Winner 2008 – Sungard AS

Business Continuity Service Provider

Winner 2011, 2010, 2009, 2006, 2005, 2002, 2000, 1999

Finalist 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999

Most Effective Recovery

Winner 2006, 2005, 2000

Finalist 2011, 2010, 2009, 2008, 2007, 2003

Most Innovative Service

Winner 2010, 2006, 2004, 2002 Highly Commended 2005 Finalist 2011, 2009, 2003, 2001, 2000

Most Innovative Solution

Finalist 2010

BCM Planning Software

Finalist 2011, 2010, 2009, 2008

Excellence in Infrastructure Management

Winner 2010 Finalist 2011

Data Centre Strategy

Business Continuity Team

Finalist 2011, 2010, 2009

Business Continuity Strategy

Winner 2011 Finalist 2010, 2009

Excellence in Business Continuity in Insurance

Finalist 2010

Power Strategy

Business Continuity Manager

Finalist 2010

Business Continuity Consultant

Winner 2006 Finalist 2011, 2008, 2005, 2004, 2003, 2002, 2001 Industry Personality Finalist 2009, 2005 Newcomer Winner 2011 Finalist 2008, 2007, 2003 Lifetime Achievement Winner 2001 Finalist 2001, 2000

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Data Centres Europe Awards

Best New European Cloud Services

Finalist 2011, 2010

Judges Award for Outstanding Contribution to the Data Centre Sector

Finalist 2010

Best Regional European Data Centre

Finalist 2010

Best Risk Mitigation Service Provider

Finalist 2009

OpRisk & Compliance Awards

Business Continuity Strategy & Planning Services

Winner 2007

Business Continuity Planning Software

Joint Winner 2007

Financial-i Leaders in

Innovation Awards

Best & Most Innovative Disaster Recovery & Business Continuity Supplier

Winner 2010, 2009, 2008, 2007

The Storage Awards

Storage Hosting Company of the Year

Finalist 2011

The Risk Management Awards

Risk Management Application of the Year

Finalist 2011

The Information Security Awards

TeleVault

Winner 1997

1_{CIR’s Business Continuity Awards. Business Continuity Service Provider 2011, 2010, 2009, 2006, 2005, 2002, 2000,1999 (finalist: 2008, 2007,} 2004, 2001); Infrastructure/Data Centre Strategy 2010, 2008 (finalist 2009); Most Innovative Service 2006 – Sungard AS National Network. 2_{Tier 1 Research Summer ‘10 – Managed Hosting Global Report.}

3_{Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).}

5 A selection of our customers

6 Award-winning

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Lane, Hounslow, Middlesex TW4 6ER +44 (0)800 143 413 +352 357305-1 www.sungardas.lu Sweden +46 (0) 8 666 32 00 www.sungardas.se blog.sungardas.co.uk V1:04/14