• No results found

Service quality, value creation and customer satisfaction, how are they related? : An investigation into service quality, value creation and customer satisfaction in the joint problem solving process

N/A
N/A
Protected

Academic year: 2020

Share "Service quality, value creation and customer satisfaction, how are they related? : An investigation into service quality, value creation and customer satisfaction in the joint problem solving process"

Copied!
30
0
0

Loading.... (view fulltext now)

Full text

Loading

Figure

Figure 1 - Value creation model of Aarikka-Stenroos and Jaakkola (2012)
Figure 2. Research model, Mariska Mulder
Table 1, Respondents overview
Table 2 - Key themes described - Research Matrix
+7

References

Related documents

One study by Chen et al , for example, used SAGE to identify novel genes and transcripts in the human genome.. This study found about 70% of the unmapped SAGE tags are derived

Compensation Regulations at Annual and Supplemental Assessment Stages Students must pass modules totaling at least 50 ECTS credits and have an overall average mark of 40%. If

● H 527, Omnibus Local Act, would: a) provide that regular municipal elections in the municipalities of Stanly County shall be held in even-numbered years; b) extend the term of

7). Originate EBT Settlement. The EBT Issuer is required to originate EBT settlement through ACH payment to the financial institutions or third-party service organizations

Interestingly, although most marketers cite excessive emails and “wasteful” meetings as the two biggest obstacles to their work, both email and meetings were rated highest in terms

A course sequence for an Illumination Engineering minor has been developed and is being taught at Cal Poly Pomona. The first course in the sequence, Introduction to

The annual Cardiovascular Magnetic Resonance Congress of South Africa (SA-CMR) will be held in Cape Town from 30 October 2018.. CMR is rapidly expanding in South Africa and

UNIT SPECIFIC OBJECTIVES CONTENT TEACHING AND LEARNING ACTIVITIES EVALUATION UNIT 6 ANGLES: MEASUREMENT AND CONSTRUCTION.. The student will be