Get connected with your TELSTRA. Quick start guide Fold out to get started

Get connected with your

TELSTRA

™

Quick start guide

WHAT’S IN

THE BOX

to set up your Gateway, ensure

that you have received your order

completion email

To set up the T-Gateway, make sure you have the following: T-Gateway device

Wi-Fi security card Power supply

Optional components box

Additional components are included, which you may need to use.

T-Gateway Optional components box

Optional components for your broadband set up: - 1 x Ethernet cable - 1 x Extra Telephone cable - 1 x Telephone adaptor

WI-FI SECURITY CARD

Wireless Network Name (SSID): Telstra123A45 Wireless Security Key (WPA): ABCD123456

Wi-Fi security card Power supply 1x ADSL

OVERVIEW

01

02

03

04

05

T

he Telstra gateway at glance

Set up your telstra Gateway

Connect your computer / devices

Activate and check your internet connection

Troubleshooting tips

01

SET UP YOUR

Step 1: Connecting the cables

Connect your Telstra T-Gateway to your existing telephone socket. Before you connect your Gateway, you will need to disconnect your telephone by unplugging it from the wall socket.

1. 2.

3. Connect the other end of the ADSL modem cable to the grey DSL port on the back of the T-Gateway.

Important: Before setting up your Gateway, ensure you have received your order completion email. For the best Wi-Fi

coverage, place your Gateway with the stand provided, in a location that is central to where you will use your Wi-Fi devices.

Step 2: Powering on

1. Connect one end of the power cable to the gateway and the other end to a power outlet. 2. Turn on your T-Gateway.

3. Allow up to 3 minutes for start-up. The LED lights on the front of 4. Check that the ECO LED light is solid green before proceeding.

02

CONNECT YOUR

Your T-Gateway allows you to connect multiple devices to the internet, through a Wi-Fi network connection and Ethernet network connection. You may choose to connect via one method.

Connecting via Wi-Fi

The Network Name and Network Key can be found on the Wi-Fi security card provided, and on the bottom of your T-Gateway.

1. Enable Wi-Fi connection on your computer/device. 2. Select the Network Name from the list, or enter the

Network Name if you do not see it on the list. 3. Enter the Network Key when prompted.

OR

Connecting via Ethernet

1. Connect one of the Ethernet cables to the yellow LAN port on the back of your T-Gateway.

2. Connect the other end of the Ethernet cable to an Ethernet port on your computer.

3. Check that the Ethernet LED is green before proceeding.

WI-FI SECURITY CARD

Wireless Network Name (SSID): Telstra123A45 Wireless Security Key (WPA): ABCD123456 w i r e l e s s u s e r c o d e s N e t w o r k N a m e : W i r e l e s s K e y :M a d e i n Vi e t n a mR a t e d I n p u t : 12V2A 7353-9124 ACCESS KEY : MCH9Z2P0 technicolorTG797n v3 MAC : A4B1E9987C42 SN : CP1304RAZYM GW : DSLCBA649EKV6 OUI - SN : A4B1E9-CP1304RAZYM N104006 Te l s t r a 9 8 7 C 4 3 C 3 1 9 2 2 4 D 6 B PSTNDSL WPS DE CT 1 2 3GbEW AN RESET Computer L 1 2 3 GbE W A

03

ACTIVATE AND CHECK YOUR

INTERNET CONNECTION

2. Go to your Gateway control panel via telstra.gateway/. 3. Click on ‘Broadband’.

4. that your Telstra username is present.

5. Is your Telstra username present?

If YES, please go to www.telstra.com/welcome. If NO, please continue with Step 6.

6. Enter your Telstra Broadband username and password.

7. Click on ‘Save’.

8. In your browser, go to www.telstra.com/welcome.

Before you can activate your Internet connection please ensure you have received your order completion email. Have your Telstra broadband username and password handy and follow these steps:

If you can’t remember your Telstra broadband password

04

TROUBLESHOOTING

TIPS

Connecting to your Gateway

If you are having trouble connecting to your Gateway, make sure that:

• The cabling is connected correctly, as shown in Part 1 Set Up Your Telstra Gateway Max

.

• The power supply from the kit is connected.

If you still have trouble, try restarting your Gateway and computer/device by turning them off. Wait 10 seconds, before turning them on again.

On an internet-enabled device, such as your phone, go to www.telstra.com.au/password to retrieve your password.

Gateway LEDs

affected Gateway LED status combination Suggested Actions

WAN + Internet OFF + Red

.

WAN + Internet Green + Green

Can’t get onto the Internet?

05

MANAGING

YOUR GATEWAY

Using the Gateway control panel

Use the Gateway control panel to manage and customise your Gateway settings. The control panel can be accessed from any device connected tothe Gateway. To access the Gateway control panel:

1. Open a web browser on your computer/device. 2. Enter the URL telstra.gateway/.

Useful control panel functions:

• Use Parental Control to protect children from inappropriate content, and restrict internet usage. • Go to Wi-Fi to change your Wi-Fi Network Name and Network Key.

• Go to Broadband to change your Telstra Broadband username and password.

Check you have received your order completion email, before continuing the set up of your service.

Check you have received your order completion email, and follow

Section 3 in this Quick Start Guide

The spectrum device and ™ are trade marks & ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556

You can get access to more help

by using one of the following: