Unified Communications
Orbit brings all your communications together, regardless of how and
where they started – desk phone, mobile, email, SMS, chat and video.
communications
Orbit is a software based IP telephone system designed to
transform the way you work.
Make your mobile a true extension of your phone system with instant visibility of call activity via your desktop.
Never lose the thread of a conversation with all emails and chat
messages linked to calls in the hub.
Live presence helps you put callers through to the right person, first
time, by showing you who’s available and who’s on a call.
Pull up customer details as they call in utilising integration with
Microsoft Outlook™, Active Directory and CRM.
With Orbit you’re more than a number. All services are designed to
revolve around you and where you are, not an extension. Mobile integration lets you route calls simultaneously to both your
desk phone and mobile, with the hub giving you visibility of all calls routed to either device.
Get closer to your customers by using any geographic area code no matter where you’re located.
If you’re out on business or away from the office for any reason simply route calls to colleagues with call forwarding.
With hunt groups you can share calls across your teams so they’re never left unanswered.
Never miss a call
Orbit makes it easy for you respond to customers and colleagues as
quickly and effectively on the move as you would from your office.
No more missed calls, no more lost opportunities.
Work where you want
Stu shows his friend Ron, a hard pressed IT manager, how Orbit makes his mobile a true extension of his office phone system, keeping him connected even when he’s on the move.
A better way of working
Whilst Ron struggles with his aging phone system, Stu shows how an advanced, future proofed system like Orbit can dramatically improve productivity.
Watch the episode online at
www.orbit-ip.com
Future proof your
telecoms
Orbit gives you more enterprise telephony features as
standard and because you’ll keep receiving system updates
all the latest features will be available long into the future.
Do away with complicated multiple licenses. Orbit uses a simple,
lifetime license to deliver new features.
Avoid costly maintenance charges to support obsolete telephone
systems.
Eliminate the need for a phone system at every branch office. Fewer
lines and hardware, and simpler administration.
Simplify administration by managing sites, users, groups and departments yourself from the easy to use administrators console.
Call at landline rates via your mobile, with dial back linking calls you make via an app on your mobile to the person you want to call.
Do away with expense claims for business calls on personal mobiles by using the mobile app for company calls.
Limit bill shock by assigning spend limits to lines.
Reduce your call
spend
Never lose the thread of a conversation with all messages linked to calls.
Presence
Put callers through to the right person, instantly seeing who’s available to take a call.
Call transfer
Pass customers to the right person at the push of a button.
Hunt groups
Share calls across your teams so they’re never left unanswered.
Call pickups
Answer calls from any group member’s phone with call pickup.
Call parking
Avoid callers having to ring again by parking and picking up calls.
for professionalism
Intelligent call routing
Avoid callers being passed on endlessly by routing to the right department or person straight away.
Call waiting
Customers never get an engaged tone with call waiting.
SMS messaging
Send service alerts and event reminders to customers and colleagues.
Call groups, auto attendants and overflows
Let your caller decide which department is best placed to help them.
Custom on hold music
Keep customers informed about new products and services during hold time.
for productivity
Outlook, Active Directory and CRM
Pull up customer details as they call in utilising integration with critical business systems.
Caller presentation
Personalise the service you deliver by seeing who’s calling before you pick up.
Call history
Instant visibility of all inbound and outbound calls.
Transfer calls
Transfer calls between sites as if the person was sitting in the same office.
Any number
Get closer to your customers by using any geographic area code no matter where you’re located.
Click to dial!
Stop retyping numbers from an email or a webpage. Simply hover your mouse over the number and click to dial! Never miss a call by simultaneously routing calls to both
your deskphone and mobile.
Extension anywhere
Callers can get you on the same number regardless of where you’re working from.
Voicemail to email
Find out who’s left a message from any device.
Visual voicemail
See and prioritise your responses to voicemail at a glance.
Hot desk phone
Use your number and preferences on any available hot desk phone within the business.
Call forwarding
Off to a meeting but can’t afford to miss the call? Simply route calls to colleagues.
Customisation
Instantly change how your system works by updating sites, groups and departments quickly and easily.
for security
Authentication
Avoid unauthorised calls by only allowing authenticated phones and employees to make and receive calls.
Assign spend limits
Limit bill shock by assigning spend limits to lines.
Call barring
Case study
The problem
This firm of solicitors wanted to reduce communication costs and also improve it’s responsiveness to both clients and colleagues.
The solution
This growing firm of solicitors had expanded through organic growth and acquisition to eight offices spread out across the east of England. Each site was independently sourcing its Internet access and ISDN lines as well as managing a varied range of telephone systems.
Having evaluated the existing infrastructure, the IT Director worked with Intercity to deploy a solution that would consolidate the multiple systems into one unified communications platform.
The first phase of the project was to deploy a robust connectivity infrastructure and so Intercity rebuilt the firm’s wide area network using a mixture of high availability Ethernet Fibre and Ethernet First Mile services alongside ADSL and Fibre Optic Broadband connections. Resilient access to the Internet was provided via the head office and an external Disaster Recovery site.
We needed a telecoms
system that would
respond to the team’s
flexibility requirements,
while offering a single
point of contact
wherever they might be
from day to day.
IT Director
Sills & Betteridge - Solicitors
““
As well as wanting to reduce their multiple telephone systems down to just one, the customer also wanted many advanced Unified Communications features such as desktop integration and presence to improve employee productivity and their ability to respond faster to colleagues and clients.Orbit was the perfect fit and Intercity deployed a multi-server solution which delivers an integrated communications hub to 220 users across the various offices. The entire project from site survey to system installation and training was managed by Intercity to minimise disruption for the customer.
