Course Schedule
2020
SAP Skills University Singapore
Solution / Course
Fee excl 7% GST (SGD)
Start Date
End Date
WSGSAI SAP Sales Cloud - Implementation & Configuration – (FT)
5 days 4,620 08-Oct-20 16-Oct-20
C4H410 SAP Sales Cloud 2 days 08-Oct-20 09-Oct-20
C4H440 SAP Cloud for Customer Administration 3 days 14-Oct-20 16-Oct-20 C_C4C12_1811 SAP Certified Application Associate –
SAP Sales Cloud 1811
Course details are the last updated on 07-May-2020 For more information, visit https://training.sap.com/
C4H410 SAP Sales Cloud
Goals
• This course will prepare you to:
– Run an SAP Sales Cloud implementation project using SAP best practices
– Translate customer business needs to best practice business scenarios in SAP Sales Cloud – Set up and configure the sales solution to manage business processes
– Configure Lead Management to nurture Leads and convert them to Opportunities – Define Sales Methodology process to streamline Opportunity process
– Configure Sales Quote and Order management functionalities with replications to connected SAP backend system – Configure functionalities which enables sales personal to plan and record customer visits and activities
– Understand key features and functions of pricing in SAP Sales Cloud – Understand Partner Channel Management for collaborative selling – Configure Sales Target Planning to carry out top down sales planning – Describe the integration scenarios available with SAP Sales Cloud Audience
• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User • Enterprise Architect
• Industry Specialist
• Program / Project Manager
Duration
30-Oct-20 30-Oct-20
• Solution Architect • System Administrator • Trainer • User Prerequisites Essential
• CRM/Sales domain knowledge Recommended
• SAP Cloud for Customer experience Course based on software release • SAP Cloud for Customer 1911 Content
• Introduction to SAP Sales Cloud
– Articulating the Functional Capabilities of SAP Sales Cloud • Lead Management
– Articulating the Functional Capabilities of Lead Management • Opportunity Management
– Articulating the Functional Capabilities of Opportunity Management • Quotation Management
– Articulating the Functional Capabilities of Quotation Management • Order Management
– Articulating the Functional Capabilities of Order Management • Activity Management
– Articulating the Functional Capabilities of Activity Management • Visit Planning and Execution
– Articulating the Functional Capabilities of Visit Management • Partner Channel Management
– Articulating the Functional Capabilities of Partner Channel Management • Sales Planning and Forecasting
– Articulating the Functional Capabilities of Sales Planning and Forecasting • Pricing
– Obtaining an Overview of the Pricing Topic in SAP Sales Cloud • Account 360 and Sales Intelligence
– Articulating the Functional Capabilities of Account 360 and Sales Intelligence
Goals
• This course will prepare you to:
– Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business – Create an organization structure enabling customers to use the solution to meet the needs of the business – Migrate data into the application and troubleshoot migration issues
– Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
– Set up and configure the solution to manage business processes including sales, marketing, service and social – Describe the integration scenarios available with SAP Cloud for Customer
– Adapt and extend the solution to meet customer-specific needs – Learn about the mobile features of SAP Cloud for Customer – Demonstrate the reporting capabilities of the system Audience
• Business Process Architect • Program / Project Manager • System Administrator Prerequisites
Essential
• CRM/SD domain knowledge Recommended
• SAP Cloud for Customer functional experience • C4H510 OR C4H410
Course based on software release • SAP Cloud for Customer 1911 Content
• Introduction to SAP Cloud for Customer
– Articulating the Functional Capabilities of SAP Cloud for Customer • Starting the Project
– Preparing for the Implementation Project – Describing Fine Tuning
– Describing Q-Gates
• Account and Contact Management
– Understanding the Basic Functions of Account and Contact Management • Products and Price Lists
– Understanding Products and Price List Concepts in SAP Sales Cloud • Organizational Structure
– Explaining the Role of an Organizational Structure in the Solution • Territory Management
– Defining Complex Territory Hierarchy Structures • User and Role Management
– Maintaining Employees and Explain What a Business User Is • Data Migration
– Guiding Your Customer on Which Data Should Be Migrated
• Integration
– Describing Integration Scenarios with CRM and ECC – Describing Integration with FSM
– Describing Integration with Microsoft Outlook
– Describing the Benefits of Integration with Social Media • Notifications, Workflow, and Approvals
– Setting Up an Approval Process for Opportunities • Personalization and Extensibility
– Describing How to Use Personalization and Adaptation • Analytics Framework
– Exploring the Standard Reports and Create or Modify Views for Those Reports • Mobile
– Describing the Different Mobile Access Options • Solution Walkthrough
– Preparing an SAP Cloud for Customer Environment for Solution Walkthrough • Preparing for Go-Live
– Describing the Necessary Go-Live Activities Notes
• This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4H450. • This course also does not cover Software Development Kit (SDK). This is covered in course C4H460.
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