www.mimecast.com | © 2013 Mimecast
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DATASHEET
ALL RIGHTS RESERVED | UEM-DS-175-002
www.mimecast.com | © 2014 Mimecast
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Selecting Your Essential Cloud Services
for Office 365
Mimecast provides a rich set of cloud services designed to meet the specific needs of
Microsoft Office 365 customers. We effectively remove barriers to adoption and accelerate
deployment, by offering a blended-cloud solution that integrates with Office 365.
Services for Office 365
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Select your Mimecast Service and available Add-Ons
- Mimecast High Availability Email Gateway for Office 365: A complete
continuity platform for Microsoft® Office 365™, delivered from the
Mimecast Cloud. It delivers email to end users during planned or
unplanned email infrastructure outages.
- Mimecast Broad Spectrum Email Security for Office 365: A Secure Email
Gateway that overlays Microsoft® Office 365™ and Exchange™ Online
Protection with a blended, multi-layered approach to security, including
protection against advanced threats like spear-phishing.
- Mimecast Journal Archiving for Office 365: An independent journal
archive for email compliance, governance, data resilience and backup. It
makes spreading risk through a multi-vendor data redundancy strategy in
the cloud an easy part of on-going business continuity planning.
- Mimecast Legacy Archive Data Management for Office 365: Allows
historical email archive content to be rapidly transitioned into the
Mimecast Archive. Once in the archive, data is easily accessible to
support improved productivity, eDiscovery, and compliance needs.
- Mimecast Large File Send for Office 365: A secure large file sending
service for Mac and Windows users, providing the ability to send and
receive emails of up to 2GB with the option of additional configurable
security features.
www.mimecast.com | © 2014 Mimecast
ALL RIGHTS RESERVED | UEM-DS-175-002 3
Mimecast for Office 365 Service Description
Valid from 1 July 2014
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= Standard,○
= Available at an additional fee,□
= Option available free of charge For more detail of additional options, see footnotes as referenced in the document.Mimecast Services for Office 365
Spectrum BroadSecurity
High Availability
Gateway ArchivingJournal ManagementUnified Risk Legacy Data Management Large File Send Mimecast Service Platform
ISO 27001:2005 Information Security Management Systems (ISMS) certified
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Secure, scalable, jurisdictionally segregated geographically-dispersed data centers
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Multi-network data centers with load balanced Internet connectivity
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100% service availability punitive SLA
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No additional on-premise hardware or appliance required during and after implementation
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Single web-based Administration Console for all service administration requirements
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Microsoft Active Directory synchronization and administrator-controlled metadata retention for policy
definition
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Authentication
Secure login for administrators and end users using pre-defined cloud password
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Secure login for administrators and end-users using Active Directory credentials
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Secure login for end-users using Integrated Authentication (when deployed with Mimecast Services for
Outlook)
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Complexity and expiration rules of cloud password customer configurable by administrator
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Authentication options configurable by administrator
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SAML 2.0 (SSO and 2FA) Authentication support for Administration Console
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SAML 2.0 (SSO and 2FA) Authentication support for Mimecast Personal Portal
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Policy and authorization
Granular policy application to all users or specific senders, recipients or groups
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Policies applied based on Microsoft Active Directory attributes or group membership
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Multiple administrator levels with flexible permission settings
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Assignment of administrators to pre-defined or customizable roles with associated permissions
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Flexible management of end user permissions using group application settings
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Mimecast Services for Office 365
Spectrum Broad Security High Availability Gateway JournalArchiving ManagementUnified Risk ManagementLegacy Data Large File Send Monitoring and reporting
Scheduled and defined reports of corporate email system usage patterns
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Download of historical email system usage patterns in PDF format
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Download of connection, rejection and bandwidth details in CSV format
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Custom report generation showing communication views by both message and byte count
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Detailed email activity report filtering down to the top communication pair levels
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Online Service Monitor dashboard for monitoring inbound and outbound email queues
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Online Service Monitor dashboard for monitoring journal queues
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Online Service Monitor dashboard for monitoring synchronization services
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Customizable SMS and email alerting of potential email service issues
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Email gateway
Scalable, proprietary Message Transfer Agent (MTA)
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Advanced inbound traffic splitting for customers with multiple sites and email servers
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Maximum message throughput supported by grid-wide intelligent processing and routing
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Full online queue management with manual retry, bounce, reject and extended spool options
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Real-time view of all SMTP connections and rejections
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Hold for Review policy and workflow
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Policies and routing applied based on Microsoft Active Directory attributes or group membership
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Full or partial email address rewrite capabilities
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www.mimecast.com | © 2014 Mimecast
ALL RIGHTS RESERVED | UEM-DS-175-002 5
Mimecast Services for Office 365
Spectrum BroadSecurity
High Availability
Gateway ArchivingJournal ManagementUnified Risk ManagementLegacy Data Large File Send Email security
Connection-based spam filtering through the use of Mimecast Global Reputation Service
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Real-time threat protection with Mimecast proprietary Advanced Reputation Management (ARMed
SMTP™)
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Commercial anti-malware engines for multi-layer protection
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Outbound email signing with DomainKeys Identified Mail (DKIM)
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Automatic spam test bypass for known good correspondents with real-time learning algorithm
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Zero-day threat protection with Mimecast Zero-Hour Adaptive Risk Assessor™ (ZHARA™)
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Mimecast Dark Traffic Analysis Group (DTAG™) provides protection against evolving threats
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Encrypted email transmission with best-effort Transport Layer Security (TLS)
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Encrypted email transmission with policy-based Transport Layer Security (TLS)
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Anti-virus SLA - 100% virus protection with rescan ability upon release of items
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Anti-spam SLA - 99% spam protection, 0.0001% spam false positive rate
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Administrator-managed account-wide permit and block policies and lists
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Flexible attachment management rules applied via administrator-defined policies to allow, block, strip or
hold
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End-user personal permit and block lists to fine tune spam preferences
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End-user email digests for personal quarantine management
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Optional Graymail Control – detect and action Newsletter and Bulk mail independently to spam
configuration
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Targeted Threat Protection - Comprehensive protection from spear-phishing attacks
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Immediate purging of email upon delivery
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Mimecast Large File Send for Office 365
Available as an add-on for the indicated services
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Mimecast for Office 365 Service Description
Mimecast Services for Office 365
Spectrum Broad SecurityHigh Availability
Gateway ArchivingJournal ManagementUnified Risk ManagementLegacy Data Large File Send Email continuity
Failover routing of email to remote DR site during local outages
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Automatic email queuing / spooling for 4 days plus the option to pause inbound delivery
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Automatic or administrator invocation of continuity service
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Always-on access to live email and calendar information via the Mimecast Personal Portal
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No action required for cached Outlook clients to invoke continuity service via Mimecast Services for Outlook
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Administrator-controlled and customizable continuity service notifications for BlackBerry users
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Access to live email via BlackBerry smartphone during BES unavailability, RIM NOC or Exchange outages
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Administrator-controlled iPhone and Android apps enable email access during ActiveSync unavailability
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Administrator-controlled native Mac application that enables email access during Exchange outages
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Email Retention & Archiving
Maximum message throughput supported by grid-wide intelligent processing and routing
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All retained email is encrypted and held in triplicate to ensure tamper proof, secure data
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All data is held in jurisdictionally defined locations
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Retention of all inbound, outbound and internal email according to centrally-managed retention policy Zero drag 58 days Perpetual Perpetual Perpetual
Perpetual
POP3 or SMTP journal-based live archiving of internal email
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Immediate purging of email upon delivery
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Detailed receipt and/or delivery log held for every stored email
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Every iteration of every message is stored with an audit trail of all policies it was evaluated against
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Ability to grant and revoke content viewing rights for administrators
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Delegated content view permissions via smart tags
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Policy based retention of content or meta data of messages for sub-sets of users
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Retention adjustment of messages in the archive by coordinated action of multiple administrators
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Categorize / group messages in smart tags based on message content, or via policy
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www.mimecast.com | © 2014 Mimecast
ALL RIGHTS RESERVED | UEM-DS-175-002 7
Mimecast Services for Office 365
Spectrum BroadSecurity
High Availability
Gateway ArchivingJournal ManagementUnified Risk ManagementLegacy Data Large File Send Access to Retained / Archived Data
Near real-time administrative search of entire Mimecast archive with or without content viewing rights
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Comprehensive logs of metadata and content view searches in Administration Console
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End-user access to Mimecast Inbox and Sent Items via Outlook, Apple Mac, smartphone, tablet or web
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End-user personal archive search via Outlook, Apple Mac, smartphone, tablet, or web
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5End-user search of personal and delegated archive including Smart Tags directly from Outlook and
Apple Mac
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5‘Export and Save’ facility between Mimecast personal archive and Outlook mailbox for easy message
recovery
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5eDiscovery and Litigation Hold
Near real-time, organization-wide eDiscovery search capability across all data, including files, emails,
IM’s
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Creation of eDiscovery cases to allow relevant archive searches to be stored as a group
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Granular litigation hold features for control of litigation-related messages
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Permanent removal of messages from the archive by coordinated action of multiple administrators
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Support
Email support
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Business hours telephonic support
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24x7x365 telephonic support
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Platinum support – includes named Technical Account Manager & bi-annual account audit, service
capability updates and feature presentation
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Mimecast for Office 365 Service Description
Add-Ons for Feature Enhancements
1. Targeted Threat ProtectionExtend phishing and spear-phishing protection to the inbox of any client/device
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Automatically rewrite URLs in inbound emails allowing for on-click scanning in real-time
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URLs scanned on every click protecting against safe URLs being compromised subsequently
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Ability to permit and block individual URLs and/or base domains
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Configurable scanning levels and actions
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Comprehensive log of all scanned URLs including a dedicated monitoring dashboard
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Administrator notification/alerting options
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2. Mimecast Large File Send for Office 365 Site Prime Pro
Maximum file upload size 50MB 250MB 2GB
Annual total storage allowance for large file sending 1GB/user 6GB/user 30GB/user
Number of users combination (or the total number of users within Minimum of 100 users of any package
an organization, whichever is greater)
Link expiry Flexible
Notification when files are first accessed by the recipient
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Ability for originator to receive large files in return
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Configurable / optional password protected exchange of large attachments with controlled download
link extension and expiration
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Administrator-controlled invocation of Large File Send capabilities
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Automatic bypass of local email infrastructure for large outbound messages reducing operational
overhead
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Analysis of all inbound and outbound large files against DLP policies
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Virus scanning of all inbound and outbound large files
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Files automatically archived and indexed for search and eDiscovery
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Files archived in line with customer retention policy
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www.mimecast.com | © 2014 Mimecast
ALL RIGHTS RESERVED | UEM-DS-175-002 9
3. Mailbox Meta Synchronization
Personal Exchange folder structure preserved in Mimecast archive
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Exchange calendars replicated to the Mimecast archive (live view)
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‘Export and save’ facility between Mimecast personal archive and Outlook mailbox for easy message
recovery
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4. Mobile productivity tools
Mobile applications that allow users to access platform functions such as archive search, gateway holds,
continuity email access, etc. from their iOS, Android, BlackBerry devices.
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Mimecast for iPhone
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Mimecast for iPad
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Mimecast for Android
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Mimecast for BlackBerry
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Mimecast for Windows Phone
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5. Desktop productivity tools
Desktop applications allow users to access platform functions such as Large File Send and Receive, search their personal archive, manage their gateway holds, access continuity email, manage safe and
blocked senders, from their Mac desktop or Microsoft Outlook
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Mimecast for Outlook
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Mimecast for Mac
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Mimecast for Office 365 Service Description
2 Add Mimecast implementation services
- During your implementation process you will have access to a dedicated team of
implementation engineers to assist with any questions or problems. They will create
your Mimecast account and assist with each step of the process ensuring that you
have a smooth transition over to Mimecast. Once implementation is complete, all
documentation and key information is passed to the Mimecast Support team, who
will also be able to call on the implementation engineer if required in the future.
3 Select a support services pack
- Mimecast Email Support: Included with all Mimecast services as standard. This level
of support provides unlimited access to the Mimecast knowledge base and email
support during standard business hours.
- Mimecast Business Support: Includes all of the benefits of Mimecast Email Support
plus telephone access to Mimecast support engineers during standard business
hours.
- Mimecast Priority Support: Includes all of the benefits of Mimecast Business Support
plus 24x365 telephone access to Mimecast support engineers.any infected emails
will be expunged.
- Mimecast Platinum Support: Includes all the benefits of Mimecast Priority Support as
well as providing a named Technical Account Manager available during business
hours, bi-annual account audit & review, bi-annual service capability update and
new feature presentation, as well as access to the early adopters program.
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Add Mimecast Legacy Archive Data Management
- Mimecast Legacy Archive Data Management is available to clients who subscribe
to Mimecast Journal Archiving for Office 365 or Mimecast Unified Risk Management
for Office 365. This is a reliable and safe method for moving legacy archived email
from existing on-premise or hosted archive solutions to the Mimecast archive. This
provides end users and administrators with a single, consolidated view of their
archived email.
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