E-Store Guide Table of Contents
EDIT E-STORE LOGIN ACCOUNT / CHANGE PASSWORD: ... 2
SHIPPING ADDRESSES: ... 3
ORDER HISTORY: ... 4
SAVED ORDERS: ... 5
REVIEW ORDERS:... 6
SHOPPING LISTS: ... 8
SETTING UP SHOPPING LISTS: ... 9
DELETING SHOPPING LISTS AND/OR SHOPPING LIST ITEMS: ... 11
E-Store FAQs Table of Contents
WHAT IS THE MIDWEST E-STORE? ... 12
THE E-STORE REQUIRES ME TO CREATE A REGISTERED ACCOUNT. WILL MY
INFORMATION BE SAFE? ... 12
WHAT HAPPENS IF I FORGET MY USERNAME OR PASSWORD? ... 12
WHAT IF THE ITEM I WANT IS OUT OF STOCK OR NOT FEATURED ON THE SITE? ... 12
WHAT DOES “PENDING WEB ORDER” MEAN? ... 12
DOES MIDWEST STILL DELIVER PRODUCTS ORDERED ONLINE? ... 12
WHAT ARE THE MIDWEST E-STORE’S SHIPPING OPTIONS? ... 13
DOES THE MIDWEST E-STORE ALLOW RETURNS? ... 13
WHAT IF I NEED TO CANCEL MY ORDER? ... 13
Edit E-Store Login Account / Change Password:
Click the Edit Account link under the My Account section on the right side of the page.
Fill in your Current Password and enter your new Password in the New Password and Confirm Password boxes:
You may also change Name, Phone, Contact E-mail, and Password Reminder Question & Answer.
User Name cannot be changed.
Shipping addresses:
Click the Shipping Addresses link under the My Account section on the right side of the page.
You’ll then see a list of shipping addresses that have been set up for your account. The shipping address currently selected for your account will be shaded and marked with an asterisk.
To select a different shipping address, simply click on the row showing the address you would like to use. The row will be shaded when you hover over it and will remain shaded once you click on (select) it.
Please contact Midwest if you need additional shipping addresses added to your account.
Order History:
Click the Order History link under the My Account section on the right side of the page.
Next you need to select the date range for which you would like to see your order history. You may view up to one year (12 months) of order history at once. The system will automatically default to the past 12 months, including the current month.
Saved Orders:
You may add items to your shopping cart and save the order for later. Once you add the items to your cart, click the Checkout link at the top-right side of the screen (in the Order Summary box), or if your shopping cart is on your screen, there is a Checkout button at the top and bottom of your list of items.
Once you reach the Checkout screen, click the Save Order button at the top of the screen.
Once you click the Save Order button you will be brought to a list of your saved orders.
Your saved orders will remain in the system for 30 days. To access your saved orders in the future, click the Saved Orders link under the My Account section on the right side of the page.
Review Orders:
The next screen allows you to select search criteria; the system will default the order Entry Date to include the past 30 days. Once you enter all Search Criteria, click the Search button.
You will receive a list of your orders that match the Search Criteria you entered.
Click the Copy Order link below the order number to add all items from that order to your Shopping Cart.
Click the Printable Version link below the order number to view the Order Confirmation document (pdf).
Shopping Lists:
Midwest’s E-Store has options to set up Wish Lists and Shopping Lists.
A Wish List is a single list of individual items you are considering; often these items are unrelated to one another or any specific purchasing purpose. These items will show up individually on the screen. You can easily view and shop from your Wish List by clicking on the “View Wish List” link.
There are two types of Shopping Lists:
Global Shopping Lists are set up by Midwest and are available to every User. These lists can only be modified by Midwest site administrators.
Individual Shopping Lists are set up by a specific user and are only available to the User ID under which the list was set up.Setting Up Shopping Lists:
Log in with the User ID & Password of the account for which you would like to set up the Shopping list. https://estore.midwestsign.com/storefrontCommerce/jsp/login.jsp
Once logged in, you will see the Shopping Lists on the right side of the screen (if any are available for the current User’s ID).
One way to set up a new list is to search for the first item you would like to add to the list and click on the item number to bring up item details.
At the next screen, fill in the Name and Description for the new shopping list, then click the Create button.
You will be brought back to the previous item’s detail page, and you’ll now see the new list on the right under the Shopping Lists section.
To continue adding items to this Shopping List (and/or any other Shopping List that has already been set up):
Search for the next item;
Click the item link to access the item’s details screen;
Click on the “--Add to Existing/New Shopping List--” drop down selection;
Click on the appropriate shopping list you want to add the item to.
Deleting Shopping Lists and/or Shopping List Items:
To delete an individual item from a Shopping List: Click on the Shopping List’s name to access the list of items;
Click the check box to the right of each item you wish to remove;
Click the Remove button.
To delete an entire Shopping List:
Click on the Shopping List’s name to access the list of items;
Midwest E-Store FAQs
What is the Midwest E-Store?
Launched in summer 2010, the Midwest E-store is the e-commerce site of Midwest Sign & Screen
Printing Supply Co. The E-Store provides customers with 24/7 buying access to select Midwest
products.
With the E-Store, customers can:
• Place orders quickly and easily
• Find product information
• Review order history
• Create an order for pricing and save it for later
The E-store requires me to create a registered account. Will my information
be safe?
To protect your privacy, Midwest does not disclose information about customers to any third parties.
More information can be found in our Privacy Statement.
What happens if I forget my Username or Password?
For any questions regarding your Midwest E-Store Login Account, contact our Webmaster at
elogin@midwestsign.com
.
What if the item I want is out of stock or not featured on the site?
Midwest is continuously adding to our online inventory. If you do not see a product you’re looking for
on our site,
contact us
for immediate assistance.
What does “Pending Web Order” mean?
“Pending Web Order” will show up until any submitted order is reviewed and processed by Midwest. If
you have any questions regarding your E-Store order’s status,
contact us
for immediate assistance.
Does Midwest still deliver products ordered online?
Midwest has convenient daily or weekly delivery services for its customers in areas surrounding each
of our branch locations. Just check out our delivery route schedules and maps to find your area, then
place your order by the date specified.
What are the Midwest E-Store’s shipping options?
Midwest works with several carriers to handle your orders, complying with all state and federal
shipping regulations. We choose the carrier handling your order based on the best service, availability
and price. The shipping and handling charge listed on your order will include packaging, shipping and
handling.
Does the Midwest E-store allow returns?
We strictly enforce a no return policy after 30 days from purchase. Credit is based on quality of
merchandise returned to Midwest. Restocking fees may apply. Custom and non-stock items are not
available for return.
What If I Need to Cancel My Order?
Please contact your nearest Midwest branch by phone to cancel your order. Order cancellation
timelines are as follows:
Order placed by Order cancelled by
Monday-Friday – before 3 p.m.
Same business day before 3 p.m.
Monday-Friday – 3 p.m. or after
Next business day before 3 p.m.
Saturday-Sunday or Holidays*
Next business day before 3 p.m.
*Memorial Day, Labor Day, Thanksgiving Day and day after, Christmas Day, New Year's Day, Independence Day (observed)
