Business Administration Certificates & Diploma

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1 Business Administration Certificates

& Diploma

Faculty of Business and Information Technology

Programme Enrolment Guide 2014

Course of study and programme specific completion requirements.

This guide provides you with specific programme information and course summaries

for the programmes in Business Administration. Prior to selecting your courses and

occurrences, please ensure that you work with both this enrolment guide (EG9) and

the latest version of the relevant timetables (T9a or T9c). These documents are available

online http://www.manukau.ac.nz/departments/business/enrolment-documents.

For the National Certificate in Business Administration and Computing Level 2 and Level 3,

while your classes will be timetabled into computer labs where needed, you may find it useful

to bring your own laptop. Please see page 9 for the recommended minimum specifications.

For the National Certificate in Business Administration Level 4 and Diploma in Business

Administration Level 5 we recommend you bring your own laptop. Please see page 9 for the

recommended minimum specifications.

ProgrAmmes offereD:

NC5214 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION PAGE 2

AND COMPUTING (LEVEL 2)

AND COMPUTING (LEVEL 3)

(FINANCIAL, GENERAL AND MEDICAL, LEVEL 4)

MN4444 DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5) PAGE 5

COURSE SUMMARIES FOR ALL PROGRAMMES LISTED PAGE 7

STUDyLINk - EFTS IN RELATION TO yOUR STUDENT LOAN PAGE 10

If you require information about the progress of your enrolment contact:

Parizad Dumasia Programme Administrator 968 8000 ex 7164 parizad.dumasia@manukau.ac.nz

If you require help planning your course of study:

karthi Naidu Programme Co-ordinator 968 7211 karthika.naidu@manukau.ac.nz

LEVEL 2, 3, 4 & 5

Pauline Lee Programme Leader 968 8765 ex 7404 pauline.lee@manukau.ac.nz

Some programmes require you to refer to this information during the academic year. We recommend that you file this document for safe keeping.

fACULTY of BUsINess AND INformATIoN TeCHNoLogY

Manukau Institute of Technology

NO 110 North Campus, Gate 13 Alexander Crescent, Otara, Manukau, Auckland 2241. Private Bag 94 006, Auckland 2241.

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NATIoNAL CerTIfICATe IN BUsINess ADmINIsTrATIoN AND ComPUTINg

LEVEL 2 NC5214

method of study Full-time

Qualification National Certificate

Duration One Semester

start dates February and March - July and August

Credits 60

Cost (2014 fees) FREE

students must complete the following:

Customer Service (Level 2)

Customer Service and Administration (Level 2) Data Processing (Level 2)

Data and Document Processing (Level 2)

ABoUT THe ProgrAmme

This full-time programme is designed to provide introductory skills in computing, office administration, customer service and written communication. Learners are provided with a range of learning opportunities that will enhance their awareness and knowledge of working in a diverse and modern business environment.

Previous knowledge or experience is not required. Graduates can staircase on to other programmes within the Faculty or apply for entry level employment.

This programme takes one semester to complete. Attendance at class is required for up to 16 hours per week. Where possible classes will be timetabled over three days. Timetables will be sent on enrolment.

eNTrY reQUIremeNTs

Applicants must meet the following entry requirements:

Have successfully completed a relevant bridging

programme or

Have English language competence to undertake this programme which is taught and assessed in English, i.e. minimum of 10 NCEA English credits at Level 1 or

equivalent or

Gain a minimum mark of 12.5 out of 20 in the School’s

programme entry assessment or

An overall IELTS (Academic) band score of 5.5 with no score below 5.0 or equivalent.

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean.

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Duration One semester

start dates February and July

Credits 60

Cost (2014 fees) $2800 (approx)

Customer Service (Level 3) Data Processing (Level 3)

Customer Service and Administration (Level 3) Data and Document Processing (Level 3)

Successful completion of this full-time programme will prepare students for a variety of entry level business administration positions such as receptionist, customer services, word processor operator, data entry clerk, and office assistant. Graduates can staircase to the National Certificate in Business Administration (Level 4).

Students are trained within the award winning Business Training Centre which incorporates the Ricoh virtual office concept.

This programme takes one semester to complete. Attendance at class is between 18 and 20 hours per week. Timetables will be sent on enrolment.

Applicants must meet the following entry requirements:

Have computer keyboarding skills and

Have successfully completed a relevant bridging programme e.g. MIT Certificate in Office Administration

and Computing (Level 2), or equivalent or

Have a minimum of 12 NCEA English credits at level 1 or

equivalent or

Gained a minimum mark of 14 out of 20 in the

Department’s communication assessment or

Have English language competence to undertake this programme which is taught and assessed in English. Any applicants whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent.

Be physically capable of completing the practical aspects of the programme.

Applicants will be accepted in order of application.

NATIoNAL CerTIfICATe IN BUsINess ADmINIsTrATIoN AND ComPUTINg

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Duration One Semester

Credits 60

Cost (2014 fees) financial $2950 (approx) Cost (2014 fees) general $2885 (approx) Cost (2014 fees) medical $2950 (approx)

Select one specialisation (Financial Administration, General Administration or Medical Administration) according to individual employment goals. (Unit standard based)

students must complete the following: fINANCIAL ADmINIsTrATIoN

Financial Business Administration Financial Business Functions

or

geNerAL ADmINIsTrATIoN

Client Services Support Client Administrative Support

or

meDICAL ADmINIsTrATIoN

Medical Administration in the Community Hospital Clinical Administration Support Services

AND

In addition to the specialist subjects, all specialisations include:

Communication

Business Training Centre Computing

Job Search

This full-time programme allows students to select specialisations in financial administration, general

NATIoNAL CerTIfICATe IN BUsINess ADmINIsTrATIoN

LEVEL 4 NC0634

administration, or medical administration. Students are trained in the award-winning Business Training Centre which incorporates the Ricoh virtual office concept. Students are prepared for a variety of roles such as accounts clerk, payroll officer, financial clerk, administrator, sole charge, receptionist, customer services, administrative assistant, word processor, secretary, medical receptionist, medical secretary, ward clerk, clinic clerk, booking clerk, medical word processor and clinical records officer. Graduates can staircase to the Diploma in Business Administration (Level 5). Optional work experience opportunities for full-time students are available to those who meet the specified criteria. This programme takes one semester to complete. Attendance at class is between 18 and 22 hours per week depending on the option chosen.

Applicants must meet the following entry requirements:

Have the National Certificate in Business Administration

and Computing (Level 3) or equivalent or

Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 12 credits at Level 1 or above from the NCEA English subfield or equivalent, or a minimum of 3 credits at Level 2 or above from the NQF writing domain, or a minimum mark of 16 out of 20 in the Department's communication assessment, or evidence of an overall IELTS (Academic) band score of 5.5 (with no score below

5.0) or equivalent and

Have word processing and spreadsheet skills (minimum units 111 and 2784 or equivalent skills)

Applicants will be accepted in order of application. BrINg YoUr oWN DeVICe

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method of study Full-time,Part-time

and by distance learning

Qualification MIT Diploma

Duration One year (full-time)

Credits 120

Cost (2014 fees) one year $5920 (approx)

Six core courses 60 credits

Three elective courses 60 credits

Total 120 credits

This comprehensive, applied diploma provides the knowledge and skills required by administrators to operate effectively in senior administration and office management roles in today’s workplaces. It offers the opportunity for those already in the workforce in administration or office support roles to develop their knowledge and skills and have their professional worth recognised by formal qualifications. It also provides a pathway from the Certificate in Business Administration (Level 4) enabling graduates to fast track their career as they gain workplace experience.

The programme comprises 120 credits with a minimum of 80 credits required at Level 5 or above. It has a core of administration, management, financial, and information technology courses (60 credits) plus the elective courses totalling 60 credits you choose to tailor the programme towards your individual career goals. Classes have an applied focus and use a variety of teaching methods. A variety of flexible study methods allows you to tailor your study around work and other commitments. If you have completed a relevant level 4 national qualification, you may gain 40 credits (Level 4) towards electives. Successful completion of the diploma may give cross credits towards the Bachelor of Applied Management.

Applicants must meet the following entry requirements:

Have a minimum of 48 NCEA credits at level 2 or above,

or equivalent or

Have successfully completed the MIT or National Certificate in Business Administration (Level 4) or

equivalent or

DIPLomA IN BUsINess ADmINIsTrATIoN

LEVEL 5 MN4444

Be an approved diploma/degree graduate from

New Zealand or overseas or

Be transferring from another qualification at Level 5 or above, e.g. NZ Diploma in Business and have made

satisfactory academic progress in their studies or

Have relevant administration and/or secretarial work

experience and

Have word processing and spreadsheet skills (minimum 111 and 2784 or equivalent skills)

and applicants must meet the following entry requirement:

Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 8 credits at level 2 or above from the NCEA English subfield, a minimum of 5 credits at level 3 or above from the NQF writing domain, or a pass in an approved communication paper with a written English component at level 3 or above, or a minimum mark of 80% in the department’s communication assessment, or equivalent, or an overall IELTS (Academic) band score of 6.0 (with no score below 5.5) or equivalent.

Applicants will be accepted in order of application.

Please note: Classes are for one semester unless otherwise stated.

BrINg YoUr oWN DeVICe

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you can choose to credit relevant units from National certificates to your electives, with no more than 40 elective credits being at Level 4. Some electives may not be offered every semester. The Diploma in Business Administration consists of the following courses:

ComPULsorY CoUrses 60 CreDITs — YoU mUsT ComPLeTe ALL of THe CoUrses BeLoW

332.506 Preparing and Writing Business Reports 15 credits

335.507 Planning and Administration of Business Meetings (8 weeks) 15 credits

341.541 Organisational Safety and Compliance (8 weeks) 10 credits

341.542 Project Management for Administrators 10 credits

342.531 Workplace Leadership 15 credits

561.584 Business Principles and the Role of Information Technology 05 credits

eLeCTIVe CoUrses 60 CreDITs — seLeCT ANY THree of THe CoUrses BeLoW

311.416 Accounting and Preparation of Budgets (Level 4) 20 credits

335.508 Administrative Support to Management (Level 5) 20 credits

341.540 Business Planning and Managing Administration Services (Level 5) 20 credits

342.530 Human Resource Practice (Level 5) 20 credits

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NATIoNAL CerTIfICATe IN BUsINess

ADmINIsTrATIoN AND ComPUTINg (LeVeL 2)

PROGRAMME CODE – NC5214

Courses in this programme are compulsory and include a number of NQF unit standards. Customer Service

Includes Unit Standards 497, 3503, 57 and 62 Topics include health and safety processes, team work, customer service and presentation of a positive workplace image.

Customer Service and Administration

Includes Unit Standards 56, 111, 4248, 327, 329 and 12355

Topics include keyboarding, document production, financial transactions, cash transactions, technology, office equipment and processes, customer service and telephone services.

Data Processing

Includes Unit Standards 2781, 6743, 25662 and 2792 Topics include data management and protection,

ergonomic principles, digital communication technologies and desktop publishing.

Data and Document Processing

Topics include text and word processed documentation, presentation production, effective personal

correspondence, spreadsheets and CV development.

NATIoNAL CerTIfICATe IN BUsINess

ADmINIsTrATIoN AND ComPUTINg (LeVeL 3)

PROGRAMME CODE – NC0633

Courses in this programme are compulsory and include a number of NQF unit standards. Customer Service

Includes Unit Standards 24872, 122, and 6743 Topics include health and safety processes and ergonomic principles, customer service, frontline and reception services, document production.

Customer Service and Administration

Includes Unit Standards 11816, 123, 26768, and 328 Topics include office information, copying and telecommunication systems, computerised accounts receivable and payable system, financial record system, customer service and managing enquiries in writing. Data Processing

Includes Unit Standards 2781, 3492, and 108 Topics include data management and protection, and document production including report writing. Data and Document Processing

Includes Unit Standards 112, 2784, 2784, 2789 and 3488 Topics include text and word processed documentation, organisational information production, desktop publishing and formal business correspondence.

NATIoNAL CerTIfICATe IN BUsINess ADmINIsTrATIoN (LeVeL 4)

FINANCIAL ADMINISTRATION GENERAL ADMINISTRATION MEDICAL ADMINISTRATION PROGRAMME CODE – NC0634

Courses in this programme are compulsory and include a number of NQF unit standards. FINANCIAL ADMINISTRATION SPECIALISATION Financial Business Administration

Includes Unit Standards 6910, 11815, 11099, 12884, 1279, 27642, 27643 and 1294

Topics include working in teams, providing customer service, producing business and financial documents and using spreadsheets to present and display data, within a simulated workplace environment. CV design, interviewing and job seeking skills will also be included. Financial Business Functions

Topics include manual accounting theory and practical work which includes journals, general ledger, and end of year reports, computerised accounting for accounts receivable and accounts payable using MyOB, and computerised payroll operations.

GENERAL ADMINISTRATION SPECIALISATION Client Services Support

Includes Unit Standards 6910, 11815, 11101, 11099, 21864, 103, 1279 and 1294

Topics include working in teams, providing customer service, producing business documents, managing travel arrangements and developing communication strategies within a simulated workplace environment. CV design, interviewing and job seeking skills will also be included. Client Administrative Support

Includes Unit Standards 113, 109, 27643, 21862 Topics include advanced text, word processing and spreadsheet skills to produce business information, requirements of providing management administrative services including business events, travel arrangements, organisation of meetings, overseeing equipment required in an office and time management strategies relevant to the role of the administrative assistant.

MEDICAL ADMINISTRATION SPECIALISATION Medical Administration in the Community Includes Unit Standards 21866, 21867, 3491, 6910, 11815, 11101, 1294

Topics include roles in the health sector, requirements for medical administration services including ethical and legal responsibilities, medical terminology, MedTech32 Computerised Patient Management System and report writing. Working in teams and providing customer service within a simulated office environment in a health context. CV design, interviewing and job seeking skills will also be included.

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Hospital Clinical Administration Support Services Includes Unit Standards 21868, 11099, 18180, 12884, 1279

Topics include roles of clinical administrative support personnel, organisational and ethical implications, communication and personal management strategies, communicating in a culturally diverse workplace, cultural sensitivity and safety, clinical records management in a clinical administration support context and production of clinical documents.

Communication

Includes Unit Standards 3491 and 1279

Topics include report writing, and writing in plain English. Business Training Centre

Includes Unit Standards 6910 and 11815

Topics include specialised work in the award-winning Ricoh Business Training Centre.

Computing

Includes Unit Standards 2785 or 2789

Topics include using spreadsheets or desktop publishing. Job Search

Includes Unit Standard 1294

Topics include CV design, interviewing, and job seeking skills.

DIPLomA IN BUsINess ADmINIsTrATIoN (LeVeL 5)

PROGRAMME CODE – MN4444 LEVEL 4

311.416 Accounting and Preparation of Budgets This course covers the following areas in relation to a sole trader operation; recording financial transactions, end of period financial statements, variable and fixed costs and break-even point, preparing budgets using a computerised spreadsheet, variances between results and budgeted figures.

LEVEL 5

332.506 Preparing And Writing Business Reports The purpose of this course is to enable students to evaluate, analyse and interpret financial and non-financial data for inclusion in a report written in a standard format. Non-financial data includes internal and external factors impacting on the business and relevant to the report. 335.507 Planning and Administration of

Business Meetings

This course covers organisational, statutory and cultural requirements for business meetings; planning for business meetings; preparing meeting documentation; recording activities and outcomes of business meetings. 335.508 Administrative Support to Management

This course covers the role and functions of the personal/ executive assistant.

341.540 Business Planning and Managing Administration Services

This course covers contributing to the corporate and administration strategic planning process; providing recommendations for business and administration strategy development; assessing administration services requirements; developing and co-ordinating the provision of administration services; managing administration services and client relationships.

341.541 Organisational Safety and Compliance

This course covers organisational compliance with legal obligations and regulatory codes and standards; and developing and designing work standards, procedures and processes that have the capability to implement and maintain a safe and supportive working environment. 341.542 Project Management for Administrators This course covers planning and modifying projects; managing project implementation, and reviewing project effectiveness. Microsoft Project 2010 is used.

342.530 Human Resource Practice

This course covers criteria for recruitment and selection of staff; recruitment and selection processes, including equal employment opportunities as these arise in employment related legislation and practice; performance management and dismissal processes; the contribution of EEO to creating workforce diversity.

342.531 Workplace Leadership

The purpose of this course is to enable students to understand the principles of leadership, develop strategies to build great teams, and develop strategies to prevent and resolve conflict in the workplace.

561.584 Business Principles and the Role of Information Technology

This course is designed to develop an understanding of fundamental business concepts and to identify digital communication technologies and how these could be applied in a business context.

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grADe TABLe for CerTIfICATes

In courses in which a competency based assessment system is operated, results shall be specified as follows: PASS GRADES

M Merit pass

C Unit competency achieved

P Course has been passed

X Exemption granted

AO Attendance only

FAIL GRADES

F Course is incomplete/not yet complete

I Unit is incomplete/not yet complete

W Withdrawn from course

NC Did not complete the course

NOA Did not complete the unit

We would ask that you carefully check that you have a result for each course that you have studied.

If you are studying a course that includes National Qualification Framework unit standards, you will have a result of the unit standard as well as the course. ACADEMIC TRANSCRIPT (FEE PAyABLE)

To obtain an official copy of your academic transcript, please complete an Academic Transcript Request form. These are available from the Academic Registry Office, J101, South Campus or email academicrecords@ manukau.ac.nz. An administration fee of $15.00 (GST inclusive) for the first copy, and $5.00 for each subsequent copy requested at the same time is payable.

grADe TABLe for DIPLomA IN BUsINess ADmINIsTrATIoN (LeVeL 5) PASS GRADES A B C FAIL GRADES D NC

ACADEMIC TRANSCRIPT (FEE PAyABLE)

To obtain an official copy of your academic transcript, please complete an Academic Transcript Request form. These are available from the Academic Registry Office, J101, South Campus or email academicrecords@ manukau.ac.nz. An administration fee of $15.00

(GST inclusive) for the first copy, and $5.00 for each subsequent copy requested at the same time is payable .

BrINg YoUr oWN DeVICe

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING (LEVEL 2 & 3)

If you are considering purchasing your own laptop or continuing with further studies at Manukau Institute of Technology, the recommended minimum specifications for your laptop are:

Windows 7 or 8 or equivalent 32/64 bit operating system • i5 dual core or equivalent processor • 4GB RAM • 320 GB or greater hard drive • Wi-Fi capability • 13” screen • For Word Processing and the production of spreadsheets and presentations you will need MS Office 2007 (or later) or an equivalent software package

• In order to connect your device to the MIT wireless network, it must have up to date antivirus software The recommended operating systems for student devices is Windows 7 and above or Android version 3 and above. Windows XP is not supported.

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (LEVEL 4) AND

DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5)

T

he recommended minimum specifications for your

laptop are:

Windows 7 or 8 or equivalent 32/64 bit operating system • i5 dual core or equivalent processor • 4GB RAM • 320 GB or greater hard drive • Wi-Fi capability • 13” screen • For Word Processing and the production of spreadsheets and presentations you will need MS Office 2007 (or later) or an equivalent software package

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NoTe: Every effort is made to ensure that this Enrolment

Guide is correct at the time of printing. However the Faculty of Business and Information Technology reserves the right to make any changes that may be necessary.

sTUDYLINK - efTs IN reLATIoN To YoUr sTUDeNT LoAN

As a guideline to be considered as a full time student enrolling for one semester, your EFTS value should be greater than or equal to 0.4000 EFTS

For students enrolling in Diploma in Business Administration (Level 5) only:

• A part time student enrolling in both semesters in one calendar year, your EFTS value should be at least 0.3 EFTS

• A part time student enrolling for one semester, your EFTS value should be at least 0.25 and less than 0.3 To be considered for a student loan by Studylink (subject to any other Studylink eligibility requirements) a student must be enrolled in at least enough courses to satisfy the part-time eligibility requirements above. Studylink require you to be enrolled in a certain value of EFTS. EFTS stands for Equivalent Full-time Student. It measures the amount of study or workload involved in a course and is used to calculate if you are studying full-time or part-time.

Please refer to the T9c timetable to calculate the total number of EFTS you are enrolled in.

To confirm your eligibility for Student Loan and Allowances we recommend that you consult

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SCHOOL OF SECONDAR Y-TER TIA RY STUDIES

Campus Map

Manukau Inst

Itute of t echnology (MI t )

North Campus

south Campus

Fa Cul ty o F Busi N ess a N d iNF orma tio N t eC h N ology re Ceptio N NO110 N O rth Campus Fa Cul ty o F Busi N ess a N d iNF orma tio N t eC h N ology location m ap

NO110 North Campus, Gate 13 or 14

a

lexander

Crescent or Gate 12 Otara