Simplify and Automate IT

(1)

Simplify and Automate IT

(2)

Expectations have never been higher

Reduce IT Costs

30% increase in staff efficiency

Reduce support costs by 25%

Improve Quality of Service

Reduce downtime by 75%

70% faster MTTR

Increase Business Impact

50% faster delivery of IT services

Provide Transparency

95%+ visibility to IT spend and activity

Manage Risk

Time for audit tasks reduced from months to minutes

Reduce the cost of compliance by 30%

(3)

The current state of IT

ASSET

MANAGEMENT

RELEASE

MANAGEMENT

CONFIGURATION

MANAGEMENT

GOVERNANCE AND

COMPLIANCE

MANAGEMENT

EVENT AND IMPACT

MANAGEMENT

PERFORMANCE &

AVAILABILITY

MANAGEMENT

DASHBOARDS

ENTERPRISE

SCHEDULING

CAPACITY

MANAGEMENT

CHANGE

MANAGEMENT

SERVICE LEVEL MANAGEMENT

DATA MANAGEMENT

SERVICE REQUEST MANAGEMENT INCIDENT

MANAGEMENT

(4)

Business before ERP

WAREHOUSE

MANAGEMENT

LOGISTICS ACCOUNTS

PAYABLE

SUPPLY CHAIN

MANAGEMENT

TREASURY

PAYROLL

SALES

PROCUREMENT

PRODUCTION

PLANNING

GENERAL

LEDGER

HR

^QUALITY

MANAGEMENT

MARKETING COLLECTIONS

(5)

Business with ERP

WAREHOUSE MANAGEMENT

LOGISTICS

HR

QUALITY MANAGEMENT

SUPPLY CHAIN MANAGEMENT

COLLECTIONS

MARKETING

TREASURY

ACCOUNTS PAYABLE

PAYROLL

PROCUREMENT

PRODUCTION

PLANNING

GENERAL

LEDGER

SALES

ERP

(6)

IT with Business Service Management

RELEASE MANAGEMENT

EVENT AND IMPACT MANAGEMENT

CAPACITY MANAGEMENT

INCIDENT MANAGEMENT

SERVICE REQUEST

MANAGEMENT DATA MANAGEMENT

SERVICE LEVEL MANAGEMENT

ASSET

MANAGEMENT GOVERNANCE

AND

COMPLIANCE MANAGEMENT

DASHBOARDS

CONFIGURATION

AUTOMATION

ENTERPRISE

SCHEDULING PERFORMANCE &

AVAILABILITY

MANAGEMENT

CHANGE

MANAGEMENT

BSM

(7)

BSM simplifies and automates service management

Consistently deploy

services across

applications, servers,

networks, and clients

Discover, model, and

prioritize services to

improve decisions

Federate and orchestrate

data and workflow to

improve efficiency

Proactively identify and

resolve IT issues

Request, change, and

support business services

(8)

BSM unifies service management with IT planning and

governance

Consistently deploy

services across

applications, servers,

networks, and clients

Request, change, and

support business services

Manage your IT supply,

demand, and budget

Ensure compliance with

policies and regulations

Discover, model, and

prioritize services to

improve decisions

Federate and orchestrate

data and workflow to

improve efficiency

Proactively identify and

resolve IT issues

(9)

BSM is a unified platform for running IT

Project &

Portfolio Management

Application Automation Problem

Management Incident

Management Service Request

Management

Knowledge Management

Identity Management

Human Capital Management Financial Management

Server Automation

Network Automation

Client Automation Compliance &

Policy Management

Capacity Management Vendor Management

Performance &

Availability Management

Application Problem Resolution

Service Catalog

Middleware Management Data

Management Storage

Management

Asset

Management

Enterprise Scheduling

&

Workload Automation Change & Release

Management

Event & Impact Management

Mainframe Automation Service Level

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Analytics Discovery &

Dependency

CMDB / CMS

(10)

Measurable results

Reduce IT Costs

30% increase in staff efficiency

Reduce support costs by 25%

Improve Quality of Service

Reduce downtime by 75%

70% faster MTTR

Increase Business Impact

50% faster delivery of IT services

Provide Transparency

95%+ visibility to IT spend and activity

Manage Risk

Time for audit tasks reduced from months to minutes

Reduce the cost of compliance by 30%

(11)

Proven customer value

74% first call

resolution rate

$32M in IT

efficiency

savings

36% reduction

in support

costs

Comprehensive adoption:

75% first fix rate

40,000 weekly changes

400% increase in admin

productivity

Business service events

decreased 40%

Single point of control for

8,000 daily jobs

Handle same workload as

competitors with 3x to 4x MIPS

Forecasts resource needs to

avoid going over budget

Reduced incidents by 20%

& change approval from

weeks to days

Full function CMDB is

“single source of truth”

Elimination of „human

CMDB‟ reduced resolution

time by 90%

5-year compliance savings

of $41M

ITIL and ISO9000 compliance

Server auditing time reduced 45x

(12)

The BMC difference

Market share and analyst ranking leader

Integrated change impact and release

management

Most complete IT business management

suite

Only service-centric capacity

management for mainframe, distributed,

and virtual

Single, proven, and scalable CMDB

Patented reconciliation and federation

capabilities

Highly scalable process orchestration that

adapts to changing infrastructure

Pre-built workflows with support for BMC

and third-party management tools

Real-time analytics to predict issues

and service impact

Monitoring of mainframe,

distributed, virtual, middleware, and

application performance

24x7 mainframe computing support

Market leading, cross-platform

scheduling and workload

automation

Integrated architecture for

provisioning, compliance, and

release management

Comprehensive automation of

large-scale computing environments

Consistent strategy since 2003

Committed to heterogeneity

(13)

BSM helps you address critical initiatives

• Cloud Computing and Virtualization

• Data Center Automation

• IT Cost Transparency

• IT Decision Support Automation

• IT Governance, Risk, and Compliance

• ITIL

• IT Service Management

• Mainframe Cost Optimization

• Proactive Operations

BSM INITIATIVES

(14)

BSM

Initiatives

Business

Service

Management

IT Functions

& Processes

DEFINE

Vision and Roadmap

Maturity Assessment

Best Practice

Assessment

Automation

Benchmark

Architecture Design

Business Case

Proof-of-Concept

Business Alignment

Organizational

Readiness

IMPLEMENT

Process

Re-design

Solution

Implementation

Migration and

Upgrades

Technology

Integration

Process Automation

Process Education

Solution Education

Go-Live

RUN

Value Realization

Validation

End-User Training and

Adoption

Center of Excellence

Design and Support

Custom Software

Support

Staff Augmentation

Health Checks

MANAGE

Managed Services

- IT Service

Management

- Configuration

- Compliance

- Application Release

BSM On Demand

Extended Support and

Technical Account

Management

Solution

Administration

Proven approach for BSM value realization

(15)

Business runs on IT. IT runs on BMC Software.

100% focused on BSM

- No competing strategies

Strength

- Founded in 1980

- 10th largest independent software company

- 16,000 customers in 124 countries

- Fiscal 2009 revenues of $1.87B

- Solid balance sheet

Innovation, vision, and execution

- Pioneered concept of BSM

- 94 software technology patents

- Continued growth through internal innovation and acquisition

- Support for cloud computing, virtual, distributed, and mainframe

environments

- Proven experience

(16)

Unify management of physical and virtual

environments to gain control of your infrastructure

Virtual Lifecycle Management

Virtual Performance Management

Virtual Compliance Management

Private Cloud Computing

BSM helps you address Cloud Computing and

Virtualization

Application Automation Service Request

Management

Financial Management

Capacity Management

Performance &

Availability Management Service

Catalog

Change & Release Management

Event & Impact Management Service Level

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Discovery &

Dependency

CMDB / CMS

Incident Management

No new hardware required for 24 months

$7 million in HW and license savings

(17)

Improve efficiency through policy-driven and

operator-assisted automation of processes and

activities

Configuration Automation

Compliance Automation

Event Automation

Job Scheduling & Workload Automation

Mainframe Automation

BSM helps you address Data Center Automation

Application Automation

Data Management Storage

Management

Enterprise Scheduling

&

Workload Automation Change & Release

Management

Mainframe Automation

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Discovery &

Dependency

CMDB / CMS

Reduced manual tasks by 40-50%

Time for server build reduced by 96%

(18)

Ensure comprehensive visibility into the cost

of service delivery

Service Costing

Service Benchmarking

Service Chargeback

BSM helps you address IT Cost Transparency

Project &

Portfolio Management

Financial Management

Asset

Management

PLAN &

GOVERN

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

CMDB / CMS

PROVISION &

CONFIGURE

MONITOR &

OPERATE

Speed & accuracy of costing &

chargeback improved by more than 50%

(19)

BSM helps you address IT Decision Support

Single source of truth for IT information

and process

Asset Management and Compliance

Operational Support Analytics

Service Impact Analysis

Service Management Support

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Increased first-call resolution rate from

15% to 76%

Reduced outages by 25%

(20)

BSM helps you address IT Governance, Risk, and

Compliance

Ensure continuous compliance by simplifying,

standardizing, and automating IT processes

and controls

Best Practice/Standards Adoption

Change and Configuration Management

Security and Access Management

Software License Management

Management

Identity Management

Asset

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Automated weekly compliance

validation saves $1.4 million annually

Weekly SOX policy audit from 8 hours

to 4 minutes

(21)

BSM helps you address ITIL

Adopt ITIL best practices in weeks, not years

Incident and Problem Management

Change Management

Service Asset & Configuration Management

Event Management

Service Lifecycle Adoption

Problem Management

Asset

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Increased first-call resolution rate from

15% to 76%

Reduced outages by 25%

(22)

BSM helps you address IT Service Management

Adopt ITIL best practices in weeks, not years

Incident and Problem Management

Change and Release Management

Asset & Software License Management

Self-Service Request Management

Problem Management

Asset

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Service desk support costs reduced from

$89 to $57 per hour

Reduced time to deliver new services

by 50%

(23)

Reduce mainframe MIPS consumption and

operating costs

Capacity Planning

DB2 SQL Tuning

Storage Resource Management

zIIP Exploitation

BSM helps you address Mainframe Cost Optimization

Performance &

Availability Management Data

Management Storage

Management

Mainframe Automation

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Can perform the same workload as

competitors with 3x to 4x the number

of MIPS

(24)

Proactive, predictive and preventative operations

Capacity Optimization

Configuration Automation

Operational Support Analytics

Proactive Availability and Performance Management

BSM helps you address Proactive Operations

Application Automation

Performance &

Availability Management

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Proactive service score up 28%

Business service events decreased 40%

Server fault events decreased 35%

(25)

Service-driven provisioning before BSM

ASSET MANAGEMENT

GOVERNANCE AND COMPLIANCE MANAGEMENT

PERFORMANCE &

AVAILABILITY

MANAGEMENT

DASHBOARDS ENTERPRISE

SCHEDULING

CHANGE

MANAGEMENT

MANAGEMENT

I need a service,

who do I call?

EVENT AND IMPACT MANAGEMENT

CONFIGURATION MANAGEMENT

0 4 Hours

5 Days

30 Days

35 Days

40 Days

(26)

Rapid provisioning of services

From months or weeks to hours or minutes

Simplified and standardized interface for common

requests

Automated configuration

Repeatable, auditable process

BSM enables Service-Driven Provisioning

Management

Network Automation Change & Release

Management

CMDB / CMS

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Time to deploy new services

improved by more than 50%

(27)

Probable cause and remediation before BSM

ASSET MANAGEMENT

GOVERNANCE AND COMPLIANCE MANAGEMENT

PERFORMANCE &

AVAILABILITY

MANAGEMENT

DASHBOARDS ENTERPRISE

SCHEDULING

CHANGE

MANAGEMENT

MANAGEMENT

EVENT AND IMPACT MANAGEMENT

CONFIGURATION MANAGEMENT

I have an

issue…

0 4 Hours

8 Hours

24 2 Hours Days

Can you

fix it?

Find

Fix 24 0 3 5 4 Hours Days Days Hours

(28)

Increased availability and quality

Proactive identification and isolation of events

Automated incident creation and notification

Automated remediation

BSM enables Probable Cause and Remediation

CMDB / CMS

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Server Automation Change & Release

Management

Performance &

Availability Management Incident

Management

Time for server build reduced by 96%

Business service events decreased 40%

Server fault events decreased 35%

(29)

“BMC continues to be the BSM reference…Putting strategy, technology, and execution together is what

makes BMC the BSM leader”

Forrester Research, “The Megavendors in IT Management Software: SWOT Analysis for BMC Software, CA, HP Software, and IBM

Tivoli, Q2 2008”, May 2008

“BMC pioneered the business service management (BSM) concept as a way to help better align IT

Operations with business needs…BMC’s BSM leadership comes from several years of internal

development and complementary acquisitions around its core platform of Remedy and Atrium and is

further strengthened by its mainframe expertise.

Forrester Research, “The IT Management Software Megavendors,” J.P. Garbani and P. O’Neill, August 2009

“The BladeLogic acquisition shows BMC‟s commitment to moving forward with its BSM vision…

Another key strength is BMC’s more than 9,000 customers using its Remedy Action Request System.”

Gartner Research, “IT Operations Management Vendors,” D. Curtis and D. Williams, Presented at Gartner Data Center Conference,

June 2009

“BMC has been an early and strong advocate of business service management (BSM), which

spearheads BMC's focus on aligning IT infrastructure and operations with business needs…BMC

provides enabling technologies to support BSM, including the BMC Atrium configuration management

database (CMDB).”

(IDC, World Systems Management 2008 Vendor Shares, T. Grieser F. Broussard, M. Johnson-Turner, Sept2009)

BSM leadership

(30)

Analyst Firm Market BMC Leadership Status

IT Service Desk and Help Desk

^{1,2 *}

2008 Market Share Leader – 1

^st

; Positioned in Leaders Quadrant

DBMS Management

¹

2008 Market Share Leader – 1

^st

IT Event Correlation and Analysis

^3*

Positioned in Leaders Quadrant

IT Project and Portfolio Management

^4*

Positioned in Visionaries Quadrant

Job Scheduling

^5*

Positioned in Leaders Quadrant

Network Configuration & Change Mgmt.

^6*

Positioned in Positive Quadrant

IT Asset Management

⁷

Named a Leader in IT Asset Management, Forrester Wave™ Q2 '09

Service Desk Management Tools

⁸

Named a Leader for Both Large and Small Enterprise Service Desk Tools, Forrester Wave™ Q2 '08

Data Center Automation

⁹

Named a Leader in Data Center Automation, Forrester Wave™ Q2 '08

Business Service Management

¹⁰

Named a Leader in Business Service Management, Forrester Wave™ Q1 '07

Application Dependency Mapping Tools

¹¹

Named a Leader in Application Mapping For the CMDB, Forrester Wave™ Q1 '06

Problem Management

¹²

2007 Market Share Leader – 1

^st

Database Development & Management Tools

¹³

2008 Market Share Leader – 2

^nd

Distributed System Management Software

¹⁴

2008 Market Share Leader – 2

^nd

Performance Management

¹⁵

2008 Market Share Leader – 3

^rd

1. Gartner, Inc., “Market Share: IT Operations Management Software Market Share Analysis, Worldwide, 2008", R. Millman, June 2009 2. Gartner, Inc., "Magic Quadrant for the IT Service Desk", D. Coyle, K. Brittain, October 2009

3. Gartner, Inc., “Magic Quadrant for IT Event Correlation and Analysis”, D. Williams, D. Curtis, July 2009 4. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management”, D. Stang, M. Hanford, June 2009 5. Gartner, Inc., “Magic Quadrant for Job Scheduling”, M. Govekar, April 2009

6. Gartner, Inc., “MarketScope for Network Configuration & Change Management”, D. Curtis, D. Williams, November 2008 7. Forrester Research, Inc., “The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009”, E. Hubbert, P. O’Neill, April 2009 8. Forrester Research, Inc., “The Forrester Wave™: Service Desk Management Tools, Q2 2008”, C. Gliedman, April 2008 9. Forrester Research, Inc., “The Forrester Wave™: Data Center Automation, Q2 2008”, E. Hubbert, April 2008

10. Forrester Research, Inc., “The Forrester Wave™: Business Service Management, Q1 2007”, P. O’Neill and E. Hubbert, March 2007 11. Forrester Research, Inc., “The Forrester Wave™: Application Mapping For The CMDB, Q1 2006”, J. Garbani and T. Mendel, February 2006

* The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular