IP LINK
®A No programming knowledge required
A Enterprise-wide room control, scheduling, and monitoring for TouchLink™, IP Link®, MediaLink®, and PoleVault®
A Comprehensive set of customizable device usage, trend analysis, and inventory reports
A Support for third-party control system integration
A Seamless integration with third-party facility scheduling software
GlobalViewer
®Enterprise
Manage Any Size Installation From 5 to
15,000+ Rooms Around the World
SERVER-BASED
Introduction
Extron GlobalViewer® Enterprise server-based software is the next
step up for managing larger AV installations. It provides an easy upgrade path for existing users of the Extron free GlobalViewer Web application using configuration wizards. Compatible with most Web browsers, GlobalViewer Enterprise provides enhanced help desk functionality, enterprise-wide scheduling and monitoring, and time-stamped AV system data collection for reporting. Built on Microsoft®
.NET® technology, GlobalViewer Enterprise integrates with
third-party facility scheduling software for viewing room availability and managing meeting schedules. As with the free Extron GlobalViewer Web application, no programming is required.
Powerful AV System Management
GlobalViewer Enterprise is a powerful management tool. It works alongside the GlobalViewer Web application without replacing it, making the transition more familiar and less time-consuming. GlobalViewer Enterprise is designed to leverage the security, data, and access control capabilities of Microsoft Windows Server. AV and IT support teams will appreciate the agility and flexibility GlobalViewer Enterprise provides to access usage data, create reports, and control the system from any computer on the LAN or WAN. The Help Desk view offers a view of the entire enterprise in a single window and access to detailed room data with just a click of a mouse. GlobalViewer Enterprise supports integration of third-party control systems, such as AMX® and Crestron®.
No Programming Required
Built on the Extron philosophy of delivering configuration-based solutions, GlobalViewer Enterprise doesn’t require any programming skills for setting up the system. It is a quick and easy process to import an existing system using one or more configuration files from Global Configurator 2, or later. During the setup process, configuration data from each device control supported in the system is imported into GlobalViewer Enterprise. After importing configuration files, adding a new device is as easy as point and click. Enterprise-Wide Scheduling and Monitoring
With GlobalViewer Enterprise, it’s easy to configure global schedules and conditional monitors that are based on location and/or device type. For example, a global schedule could be configured to turn off all of the displays in an entire building at 10:00 pm. Or, a monitor could be configured to send an e-mail or text message alert when any Epson projector exceeds 2,000 lamp hours. Step-by-step menus simplify the creation of a broad range of scheduled events and conditional monitors.
Data Logging and Reporting Capabilities
GlobalViewer Enterprise includes a SQL-based data repository for logging device and room data. Data is gathered 24/7 and time-stamped for use in preparing valuable management reports. GlobalViewer Enterprise features a comprehensive collection of reports covering network connections, device usage, and AV equipment inventory. Reports can be used to maintain inventory lists, track and analyze device and room usage, and proactively plan maintenance activities to reduce system downtime. Reports can be exported in PDF or Microsoft Excel format for printing and analysis. Multiple User Roles and Permissions
Controlling access to GlobalViewer Enterprise for multiple users is made simple through Active Directory integration and the creation of customized user roles. GlobalViewer Enterprise supports authentication using Windows credentials and allows the administrator to specify roles which determine the features each user may access. For example, a role called “Administrator” may offer a high level of functionality, but limit access to a specific city or building. A “Reporter” role could limit functionality to report creation and allow access to only a specific department, building, or floor. The number and variety of user roles that can be created is nearly unlimited.
Third-Party Scheduling System Integration
GlobalViewer Enterprise supports seamless integration with Microsoft Outlook® via Microsoft Exchange® Server, CollegeNET®
R25®, and other popular campus scheduling applications, allowing
instant access to room availability and the power to enhance room usage reports and override scheduled display shut-offs automatically.
Valuable AV Resource Management Tool
As your deployed base of IP-enabled room control systems grows, the power to proactively service, support, and justify new build-out projects or product expenditures based on real usage statistics makes GlobalViewer Enterprise your most valuable tool for AV systems resource management.
Mobile Management App
GlobalViewer Comparison
Powerful Data Logging and Reporting Capabilities
Direct database integration with SQL Server enables 24/7 logging of time-stamped device and room data. GlobalViewer Enterprise features a comprehensive collection of customizable management and administrative reports.
Location Tree
Rooms can be organized for easy drill down to detailed room data and remote room control Web pages.
Help Desk View
Offers a view of the entire enterprise in a single window and access to detailed room data with just a click of a mouse.
Event Alert List
Dynamic view of user-defined critical room events.
Lamp Hours Report
GlobalViewer Enterprise - Help Desk View
Input Source Hours Trend Report
Input Source Hours Report
Browser Independent
Accessible from anywhere on the network using Internet Explorer®
iGVE app
Allows on-the-go access to GlobalViewer Enterprise from your iPhone and iPod touch
Enhanced Monitors and Schedules
Step-by-step menus simplify the creation of scheduled events and conditional monitors for automating management reminders and generating e-mail alerts and text messages.
User Roles and Permissions
Create a nearly unlimited number of customized user roles and assign them according to access requirements. Any role can be assigned to a specific user and limited by location or device type.
Room Calendar
GVE COMMISIONING SERVICE
For more information, contact your Extron Customer Support Representative
or visit our GVE email contact page:
www.extron.com/GVEcontact
Features
A No programming knowledge required – Step-by-step
menus guide the user through the setup and configuration process
A Comprehensive set of customizable device usage, trend
analysis, and inventory reports – Backed up by 24/7
time-stamped AV system data
A Support projectors with multiple lamps – Provides
independent monitoring and usage hours for each lamp
A Enterprise-wide room control, scheduling, and monitoring for TouchLink™, IP Link®, MediaLink®, and PoleVault® – The Help Desk View presents point-and-click access to control devices on the network, including IP Link control processors, MediaLink controllers, PoleVault Systems, and many other Ethernet-enabled Extron products
A Support for third-party control system integration – Works
with rooms controlled by third party controllers, such as AMX®
and Crestron®, as with any Extron-controlled room. A protocol
manual is available for developers to write the code needed by third-party programmable controllers to integrate with GlobalViewer Enterprise
A Supports many common Web browsers – Installs on a
server and is accessible from anywhere on the network using Internet Explorer®, Safari, or Firefox®
A iGVE app support – Allows on-the-go access to
GlobalViewer Enterprise from your iPhone and iPod touch
A Seamless integration with third-party facility scheduling
software – Interacts with popular programs, such as
Microsoft Outlook via Microsoft Exchange Server and CollegeNETR25, for room scheduling and availability data
A Enhanced monitors and schedules based on location
and/or device type – Enable the creation of scheduled
events and conditional monitors for generating e-mail alerts and text messages with support for global time zones
A Enhanced browser security with SSL – Ensures that all
communication between the browser and the server remains encrypted
A Supports user logon authentication using Microsoft
Active Directory – Simplifies user management in Windows
environments
A Configurable user access based on role and location –
Helps maintain strong security policies with full control of privileges for users, user groups, and roles
A Custom helpdesk layouts – Allows customized helpdesk
views by user account
A Customizable e-mail templates – Save time and increase
flexibility when configuring automatic e-mail and text alerts
A Dynamic event alert list of user-definable system events –
Action items and reminders for maintenance and technical support tasks
A Firmware Manager simplifies and automates firmware
updates – Current firmware data for all Extron devices is
consolidated into a single table and updates are automatically downloaded from the Extron Web site
A Webcam support – Provides live streaming video for help
desk operators in any room equipped with an IP-enabled camera
A Minimal impact on network load – Data from connected
devices is “pushed” 24/7 to GlobalViewer Enterprise, so use of the software generates very little network traffic
GVE Commissioning
GlobalViewer Enterprise Commissioning Service is a dedicated, premium technical assistance program offered by Extron. The service will help you ensure that your GlobalViewer Enterprise installation is properly setup and configured for optimal performance and reliability. GlobalViewer Enterprise Commissioning Service provides you with resources to expedite the process of AV resource management system design, installation and optimization. Extron Engineers will be actively engaged with you to help ease the learning curve typically associated with new technology.
What’s included?
System Evaluation and Diagnostic
Extron will analyze your current AV system and network infrastructure, then provide necessary and recommended changes to support the successful deployment of GVE.
Installation of GVE on a Single Server
• GVE setup and configuration
• To be completed by Extron staff remotely under the observation of end-user IT/AV staff
Operational Testing and Evaluation of GVE
GVE System Training
Detailed training of end-user IT/AV staff related to the operation and configuration of GVE to include: • Adding/changing system hardware or rooms • Device usage, trend analysis and inventory report
generation • System monitoring • Event scheduling • Event alerts
System Documentation
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Features
Free GlobalViewer
Web Application
®Enterprise Software
GlobalViewer
®Rooms supported orted
Up to 100 15,000+
Password login levels Two Unlimited
Access control levels Two levels: Full and Room Control Unlimited and multi-tiered - configurable based on role and location
No programming required Automatically built by Global Configurator Integrates multiple GlobalViewer Web application systems built by Global Configurator Data collection Stored in Extron control device, such as Limited:
MediaLink Controller, System 5 IP, etc.
Advanced:
Time and Date stamped entries stored in SQL Server Database
Data reporting Lamp hours & Button Press count real time Limited: snapshot
Advanced:
Professional quality reporting on ROI, trend analysis, device usage, inventory, etc. Third-party control system integration Hyperlink to control system Web control Limited:
interface supported
Advanced:
Open interface and reporting protocol allows representation and participation in GlobalViewer Enterprise features and functions
Scheduling and monitoring
Limited:
Must be individually defined on each controller and per device. Cannot be changed without modifying
original Global Configurator configuration.
Advanced:
Defined once at the enterprise level and applied to any number of associated controllers and devices.
Easily changed without affecting Global Configurator configuration Client-side browsers supported Internet Explorer 6 or later Internet Explorer 8, Firefox 6.0, Safari 5,
or later versions of these
Real-time event alert warning Not supported Yes, user-definable event tracking system
Enhanced browser security with SSL Not supported enable SSL Web security between the client and Yes, using server-installed certificate to the GlobalViewer Enterprise application Network bandwidth usage
Spikes when application in use due to constant refresh of data and state information by the
browser. Gets current state to “see” if there are changes.
No spikes in usage. Data is pushed to the server, not polled. Only changes are reported, minimizing
application-related network traffic Integration with third-party facility
scheduling software Not supported
Yes, currently supports Microsoft Exchange 2003 or later and CollegeNET’s R25
Sortable views Not supported Flexible sorting on each column displayed
Product firmware management Manual process latest firmware from the Extron Web site so it is Automatically consolidates and downloads the available for system-wide updates when desired
IP Link device management Manual process
Integrated tool that easily allows common or global changes to be made to any or all IP Link-enabled products in the system
A quick look at some of the key enhancements in GlobalViewer Enterprise:
GlobalViewer Comparison
For GlobalViewer Enterprise System requirements, please visit the Extron Web site at www.Extron.com/gve.