Would you like to find out where you are losing money in your enterprise, instead of increasing your business?

(1)

Would you like to find out where you are losing money in your enterprise, instead of

increasing your business?

(2)

a. about apc

b. why strategy?

d. the “case”

e. which method and system…?

c. is process management important…?

agenda for the next 35 minutes

Gender

For the sake of simplicity the masculine form is used throughout this presentation,

but should be taken to refer to persons of both genders.

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Seite 3

Our apc.Healthcare is being used in various hospitals, rehabilitation centers & care homes.

Our client’s data protection is important to us!

We have carefully selected information/data from a number of clients. We have changed the figures, names and

departments used to avoid any possibility of comparison.

Data protection

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Areas of expertise

[advanced profit control] supports companies in strategic and operational issues from design to implementation; including cost- and performance management software apc.Toolbox Greko.

"apc.Toolbox Greko is the most advanced software for continuous and consistent cost- and performance management within the entire company."

apc.Toolbox Greko

greko - process compliant cash - Cash Mgmt.

dma - Decision Mgmt.

apc.Portfolio “ Integrated information for qualitative decisions“

Planning, Control &

Variance analysis

People & Processes Business-simulation

Strategy implementation

Period based planning &

analysis * self monitoring Instruments in orga units

Strategy development

Market needs Business models

Processes & Organization

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The manager the business runs

Manager

responsible results for

The controller provides founded economic statements

Controller

responsible for transparency

Cont roll in g

Source: Dr. Deyhle

Our understanding of controlling

Management vs Controlling Collaboration & Perspectives

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Balanced Scorecard Instruments of personal Management by objectives

People

We lead people

Communication

Through communication we present issues to the people and vice versa

Issues

We control / manage operations & processes

Period-based Planning and monitoring Instruments of self responsibility

control of sectors and products

Project -, Products -, Customer -related Planning and monitoring Instruments of self responsibility

control of projects, Vision/Strategy

Actions /Objectives

Strat. Roadmap

apc.Philosophy of Business Management

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Integrated vision is to check the contents of all four quadrants counterclockwise for accuracy and timeliness regularly or at all important decisions in the company.

Visi on Strateg y Pro ce ss Stru ctu re

sin ess Mo de l

The integrated approach is issue related

Q1

Q2

Q3

Q4

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The aim of management is to increase the company’s value in the long-term rather than to maximize profits in the short run.

Why do we need all these efforts to build up a strategy?

start now - start today time is running…

Business Partner

From Number cruncher to a

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01) we never have had that....

02) do we need that?

03) until now it's gone without ...

04) the system is far too complicated ....

05) that is pure theory!

06) Who should handle this?

07) Planning is a dream interpretation

08) we have already our accounting department!

09) we do not know what’s tomorrow?

10) we can’t work better!

11) our industry is completely different ...

12) our company is far too small (too large) for that!

13) ...

killer phrases

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60 minutes of work account to only 37 minutes of productivity

The Target will be 51 Minutes

clarify the processes with the employee lead the employee by objectives

give the employee the power of taking responsibility

Czipin Consulting Study of working in Austria

60/37 Minutes = 61,6% productive - that means that 85 days of a year are unproductive!

5% working morale and excessive breaks 8% IT problems

6% missing training 5% bad communication

This is caused by bad organization and poor leading!

12

No. 1 is missing: planning and controlling!

source: media.net March 2013

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Who manages people, has to like people!

Where is the difference as far as the area of leadership is concerned?

1. Do you have a feedback concept?

2. How do you provide the required recognition?

3. How do you show the necessary appreciation?

4. there are more coming up – if you like to have the best of class CSR, Benefice, Kindergarten etc….

Walter Röhrl , TWO-TIME Rally World Champion, once said:

We cannot treat automobiles like people, we have to love them!

When we think about how we could improve ourselves, then only the processes remain!

Processes are performed by people …

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Care area 1

hospital process organization

Interrelations between core processes, supporting processes & cost units

Stationary Ambulatory

Diagnostic groups Medical interventions

order units

*) MDG Main diagnostic group

laboratory surgery room

x-ray medical hours pharmacy

Care area 2 Care area 3

core processes medical processes

Number of examinations / surgery interventions / medical hours Number of care days

Transport Catering

Maintenance Storage Laundry

*) MDG 1 hom. diagnostic

group

MDG 2 hom. diagnostic

group

MDG 3 hom. diagnostic

group

med.

Interventions 1

med.

Interventions 2

care process

supporting process

internal service charges

auxiliary process

Hygiene Team

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the case – numbers, data and facts

Employees: 550

in Euro

Turn over: 23,2 Mio.

No Controller

No cost accounting system installed profit organization…

Care home

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building up the cost center cost type order no.

842 entries

333 entries 399 entries

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Start the Controller home visit…

* Top overview “performance & cost center rates”

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TAA - Target : actual analysis of a cost center

Basis for the Controllers home visits at least 12 times a year

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order of Patients Care V - plan : actual allocation

always remember, what can happen will happen (Hans Georg Plaut)

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order of Patients Care V - relative numbers - plan : actual allocation

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Result after 3 years use of Controlling as a Business partner…

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the case – numbers, data, facts and the result

Employee: 550 Turn over: 23,2 Mil.

per employee: 42.181,-

Profit Organization no Controller

no cost accounting system

in Euro

Employee: 1.320

Before: After:

Turn over: 45,2 Mil.

per employee: 34.242,-

non profit Organization 1 FTE Controller

cost & performance Mgmt.

+ 770 + 22 Mil.

- 7.739,-

definitely

+ new Department + method & SW-Tool

the management is happy

at the end of the day:

the employees are very happy

the owner/Government is happy

the Patient is happy

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apc.Management Technologie advanced profit control

apc.consulting GmbH

A -1190 Vienna, Raffelspergergasse 32, Austria

Phone: +43 664 3401670, Fax: +4314798217

Email: office@greko.at. Skype: apc.consulting

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plan : actual comparison

PAC [plan actual comparison] -2,0 Mio. cost overrun - (we lose money)

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Target : actual comparison in place of plan : actual comparison

TAC

[target actual comparison]

2,8 Mio. …and now reporting meeting will end different!

PAC

[plan actual comparison]

-2,0 Mio. cost overrun

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The human factor should be the main focus

Passion for performance !

the most important points :

trust

reliability clarity

honesty attention

openness

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