INFORMATION SYSTEMS FOR
KNOWLEDGE ENTERPRISES
© K.R. Srivathsan
director@iiitmk.ac.in
Libraries as Supermarket of Knowledge
S.R. Ranganathan in 1926 enunciated the 5 Laws of Library Science • Books are for use• Every reader his book • Every book its reader
• Save the time of the reader • Library is a growing organism
The life long contributions of SRR – Depth Analysis, Facet and Colon Classification, Reference Librarian, Citation index, …- are all rooted in the above 5 laws.
The 5 Laws are derived by his observations of how a supermarket functions.
Organizational Principles of a Supermarket
Characteristics of a Supermarket:
Business is retailing and selling goods – foodstuffs,
toiletry, vegetables, consumer durables, etc.
When a customer walks in what does he find?
Different items neatly organized logical ordered in the shelves, new items given prominence, some items in sales promotion, courteous staff to guide you,
wheelbarrows, or baskets to induce the customer to buy more, efficient sales counter, etc.
Supply chain management, ERP, etc. to assist stock and systems management.
Aims of traditional Library
1. Promote knowledge in society by attracting readers to discover, study, research and generate knowledge by the citizens.
2. Libraries as Knowledge Hub of the Community.
3. Track sources of books, literature, reports, articles,
journals.
4. Acquire, catalogue, organize the books, journals, etc. 5. Promote through publicity, new arrivals, tracking user
habits and bring to their attention new knowledge… 6. Network with sister libraries, supply chain
management, encourage users to contribute …
7. Archival management
Traditional Library to Digital Library
1. Fast growth of Internet, WWW, E-Publications, Digital
Archives and Enterprise Information Systems.
2. New business of Open Source Publishing, Database Aggregators, E-Journals by all leading societies and publishers.
3. New types of content – informal, E-Courseware,
multimedia, Smart databases, …
4. New Systems: D-Space, E-prints, Greenstone, VTLS,
Acado, Document Management Systems,…
5. New tools: Search Engines, Discussion Boards,
Groupware and Collaboration, …
6. Web-accessed administration, Web-communities … New Challenges: IPR, Security, Confidentiality
Knowledge Interactions
Interface
Generic Information (Digital Library)
Dynamic, Strategic Information
Activity Logs Reports & Knowledge
Capture
Value of Digital Libraries in supporting
Effective Management of Strategic and
dynamic Information
Facilitate Knowledge Management:
The Key: User or Group Access Interface
Integrate Digital Library into
An HR Study & Organizational Behaviour
In Organizations that promote
Healthy horizontal communications across all without
feeling of hierarchy
Due vertical accountability by everyone at all levels Productivity increases by a factor of 10 to 30 !
Such productivity gains appear to elude in situations where
the organization has members from multiple institutions.
Enterprise Integration Systems facilitate the above as the
Smart Information and Knowledge Exchanges of every organization.
Information managers (Library Science Graduates of the
future) to be the Knowledge Officers of every organizations.
Let us understand ‘Information’
1. ‘I’ in IT is that ‘information’ of value and relevance to the user
or a group that uses the ‘I’ in creating wealth, or knowledge.
2. ‘I’ must be set in an ENVIRONMENT in which a FOCUSED
Group may engage in KNOWLEDGE ENABLED WEALTH CREATION,.
“Information is that when one (a person, group, or, a system)
comes to know (or becomes aware) of it has the potential to change, or, changes the state of the person/group/system concerned.”
Understan its dynamics and Knowledge Management.
We need ‘Right Information’ at the ‘Right Time’ to the ‘Right
Four Basics of Knowledge Management
1. Knowledge Capture
Capturing the EXPLICIT and TACIT
Knowledge in people to share, sustain and grow the competencies.
2. Disseminate
Effectively in both time and space across the organization and its partners.
3. Re-Use
Efficient re-use of knowledge created at different times and space by others within.
4. Collaborate
Effectively among members of every group and across groups.
Five Laws of Information Science
1. Information is for use.
2. To every ‘user’, the information he/she/the group seeks. (Organizational)
3. Every information to find the person/group who gains from it. (Promotional)
4. Save the time of the user (Managerial).
5. Information System, associated users and services providers, is a growing organism.
5 Laws + 5 Rights + CDRC of Knowledge Management Maximize the use of ‘I’ in IT.
The ‘Pancha Koshas’ of IT enabled
Learning Organization
Technology – HW, NW, Devices, etc. OS, Network, Systems
SW Management. Info. Systems & Applications Packages
Knowledge Organization &
CONVERGENCE
People & Processes
[ ‘T’ Domain ]
Manomaya
Pranamaya
Annamaya Anandamaya
[ ‘I’ Domain ]
Vigyanamaya
S
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S
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d
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is
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Group Study / Collaboration
Know ledg e Man agem ent Personal Dash Board Digital Library Push Technology Workgroup Strategic Info. Knowledge Map Best Practices Repository E-Mail Contact groups
A KNOWLEDGE INTERACTION INTERFACE (KII) FOR EACH HEALTH WORKER
My Desktop: Dash Board Concept
Education Grid Over Virtual campus:
Information & Collaboration Environment
Experts, Mentors
College 1 College n
Resource Institute
* *
Automated Grid concepts under development at IIITM-K.
MIS for integrated management of colleges may be added.
Course Administration Advanced Web-Tech based Servers
Learning Management Space – one for each course Content Development and Collaboration Space
R&D
Future Digital Libraries to service needs of
Communities of Practice
Group Members
Experts Mentors Consultants
Area related World, Industry,
etc.
Information Inputs, Group Library
Knowledge Intensive Products and
Services Knowledge & Collaboration
Paradigms to sustain K-Intensive
Organizations [KIO]
Every KIO supported by K-Citizen(s) or Focused Group(s). K-Citizens are the members of a Knowledge Society.
Civil Citizens are Knowledge Workers, each contributing to multiple K-Citizens.
K-Citizen Needs personalized Knowledge and Collaboration Space Knowledge Estate.
There exists a Knowledge Estate for every Real Estate or Real World activity, service or business.
Flexibility in Management is facilitated by appropriate K-Estate paradigms.
Information Workflow Environment in Groups and
Knowledge Driven Enterprises
Information
Aggregation A Transform
Relationship
Knowledge Empowerment
Ex: Health Information Aggregation &
Knowledge Empowerment
World of organizations, Knowledge Sources
Knowledge Generation & Sharing Processes Different
Organizations
Real World of Doctors, Clinics, Institutions, Communities, Hospitals, Medical Suppliers, Events & Information Sources
Settings for ICT Facilitated Knowledge
Driven Actions
Perspective Dimensions
Human Understanding
Information
Knowledge
Wisdom
Data
Understanding Relations
Understanding Principles (Abstraction)
Understanding Patterns
Today’s IT, Tech Driven
Knowledge & Convergence
Actuators
}
Human/K-Citizen DrivenMachine Driven
{
A
B
Libraries to facilitate
Knowledge Empowerment
Results
Understanding
Knowledge
Information
Data
Processing
What do we see?
Cognition What does it
show?
Judgement What should we
do?
Action What will happen?
Aim to Drive Innovation Driven
(Virtual) Learning Organizations
• Nonaka’s four components of IDE:Socialize Externalize
Internalize Combinational Thinking
TACIT EXPLICIT
TACIT
EXPLICIT
Learning Organizations to practice
(i) Above IDE and (ii) Building up Best Practices Modern Information Systems greatly facilitate
Public Health Integrated Information
Services: Analogous to KISSAN Project
Public Health Portal State Info. & EDUSAT Network Agriculture Organisations Health
Education F E
CHCs and PHCs ICM R, Mon itorin g Agen cies In div idu al Pra ctition ers Re ferra l Ho sp itals WHO, Int’l Agencies Priv ate Hosp itals & Clin ics Go vt. He alt h De pa rtm e nt R e se a rc h In st it u ti o n s
Example of Information System for Public Health
Members of each strategy group may belong to different Agencies
Communities
BACKEND KNOWLEDGE MANAGEMENT PORTAL COMMUNITY - POLICE INTERACTION INTERACE Traffic Police Alert Control Room Trivandrum City Police Commissioner Government Residents Associations’ Representatives Police Stations Police Head Quarters
C I T I Z E N S Police Stations
EXAMPLE OF A ‘SCIENTIFIC PORTAL’ FOR POLICE
BACKEND KNOWLEDGE MANAGEMENT
PH PORTAL
COMMUNITY - PUBLIC HEALTH
INTERACTION INTERACE Medical Colleges Govt./DHS SCTIMST
Tertiary Hospitals Private Clinics & Small Hospitals
Medical Practitioners Community & Primary
Health Centres C I T I Z E N S
PH Monitoring and Statistics Orgns.
PROPOSED SMART ‘SCIENTIFIC PORTAL
FOR PUBLIC HEALTH
Features of the Smart Portal
Portal will have external functionality like YAHOO, Trivandrum City Police Portal.
Smart Interface will have PH Case Record
[PHCR] imbedded in XML Schema.
Any Doctor/Health Official may download
relevant PHCR from the portal – like Yahoo Chat installation.
Schema to be accepted as standard.
All cases of PH Concern will be recorded in the PHCR XML Schema and submitted.
On submission, the schema will generate
different report copies and vector them to appropriate agencies.
Advantages of proposed approach
All services access are web-services enabled.
All software is in the central portal and backend server farm, including the downloads for clients.
No user needs to own or install software. It is download from the site.
Doctor’s personal Medical Case Records may be kept in the personal web-space.
As by-product, we shall have web-enabled HIS for Public
Health in each Hospital/Clinic.
No ‘middleman’ to cause delays or processing in reporting.
Build Alerts and communicate over SMS on cellphones and on personal web-desktops.
Proposed Virtual Learning Campus
Kerala Proposes to start the Virtual Institute of Science, Technology and Arts (VISTA) ?
Regional Broadband Backbone Network Communication Gateway & Resource Centre
College 1 College 2
We are ready!
-
Technology available.
-
The complex information systems developed at
IIITM-K and piloted.
-
Continuing to develop future systems.
-
Focus on Systems & Processes
-
Develop a
‘Total Quality of Services’
(TQoS) in the
management of systems and processes.
-
Identify each focused issue, establish strategy
focused virtual enterprises and drive by TQoS
approach,
A LESSON FROM OUR SCRIPTURES
Bhaarovivekina: Shastram
Bhaarojnaanam Cha Raagina:|| Ashanthasya Manobhaaro
Bhaaronaatmavido Vapu:|
Let us modernize the Library & Information Sciences Curricula in our Universities &
Generate future ‘Knowledge Officers’.
Our VISION
“ENABLE, EDUCATE & EMPOWER EVERY CITIZEN
AND COMMUNITY THROUGH KNOWLEDGE”
Based upon
SHARING & CARING
“Knowledge has become the key
economic resource and the dominant - and perhaps even the only source of competitive advantage."
A Knowledge Community to practice
Share and Care
value system
“ The only irreplaceable capital an organization possesses is the knowledge and the ability of its
people.
The productivity of that capital depends on how effectively people share their competence with those
who can use it.” - Andrew Carnegie
