STATE OF MICHIGAN GRETCHEN WHITMER
GOVERNOR DEPARTMENT OF LICENSING AND REGULATORY AFFAIRSLANSING
ORLENE HAWKS DIRECTOR
611 W. OTTAWA P.O. BOX 30664 LANSING, MICHIGAN 48909 www.michigan.gov/lara 517-335-1980 March 20, 2020 Crystal Haynes 4053 Central Rd. Muskegon, MI 49445 RE: License #: Investigation #: DG6103826922020D1079006 Haynes, Crystal Dear Ms. Haynes:
I conducted a special investigation because the child care licensing division received a complaint against your facility that related to licensing rules or law. The allegations were related to the following:
MCL 722.115p Child care center, group child care home, or family child care home; potential or current child care staff member convicted of crime.
R400.1903(1)(a) Licensee responsibilities. R400.1903(1)(d) Licensee responsibilities. R400.1903(4)(c) Licensee responsibilities. R400.1907(3) Child’s record.
The details of the allegations are in the attached report. To investigate the allegations: I interviewed: licensee, child care staff members and parents.
I completed on-site inspections on the following dates: 02/13/2020. As a result of this investigation, I found the following violation(s):
I recommend no change to the current license status.
Due to the violations, you must send us a corrective action plan by 04/10/2020. You can use our corrective action plan form or create your own.
If you need help writing the corrective action plan, please contact me. If you do not send a corrective action plan, you may face disciplinary action. The corrective action plan must include the following:
How compliance with each rule will be achieved.
Who is directly responsible for implementing the corrective action for each violation.
Specific time frames for each violation as to when the correction will be completed or implemented.
How continuing compliance will be maintained once compliance is achieved.
The signature of the responsible party and a date.
During this special investigation: Yes No
A rule or law violation was found and a serious injury or death occurred.
A rule or law violation was found and abuse and/or neglect of a child occurred.
This report and any related corrective action plans must be filed in your licensing notebook. This report and any related corrective action plans will be online for parents to review under the Statewide Search for Licensed Child Care Centers and Homes. Please review the enclosed documentation for accuracy and contact me with any questions. In the event that I am not available and you need to speak to someone immediately, please contact the local office at (616) 356-0183.
Sincerely,
Kortney Williams, Licensing Consultant Bureau of Community and Health Systems 2700 Baker St.
P.O. Box 4290
Muskegon Heights, MI 49444 (231) 463-3177
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MICHIGAN DEPARTMENT OF LICENSING AND REGULATORY AFFAIRS BUREAU OF COMMUNITY AND HEALTH SYSTEMS
SPECIAL INVESTIGATION REPORT I. IDENTIFYING INFORMATION
License #: DG610382692
Investigation #: 2020D1079006
Complaint Receipt Date: 02/11/2020
Investigation Initiation Date: 02/13/2020
Report Due Date: 04/11/2020
Licensee Name: Crystal Haynes
Licensee Address: 4053 Central Rd.
Muskegon, MI 49445
Licensee Telephone #: Unknown
Administrator: N/A
Licensee Designee:
Name of Facility: Haynes, Crystal
Facility Address: 4053 Central Rd.
Muskegon, MI 49445
Facility Telephone #: (231) 769-3444
Original Issuance Date: 07/01/2016
License Status: REGULAR
Effective Date: 01/01/2019
Expiration Date: 12/31/2020
Capacity: 12
II. ALLEGATION(S)
III. METHODOLOGY
02/11/2020 Special Investigation Intake 2020D1079006
02/13/2020 Special Investigation Initiated - On Site
Arrived approx. 10:45am and departed approx. 11:15am. Interviewed Ms. Crystal Haynes, Mr. Travis Haynes, and Ms. Brittany Kibble-Hasenbank.
02/18/2020 Contact - Telephone call made
A phone message couldn’t be left for child care staff member Ms. Emaleigh Taylor.
02/18/2020 Contact - Telephone call made
Phone messages left for Child A and B's Mother, Child C's Mother and Child D's Mother.
02/18/2020 Contact - Telephone call received Spoke with Child A and B's Mother. 02/19/2020 Contact - Telephone call received
Spoke with Child C's Mother. 02/20/2020 Contact - Telephone call made
Phone message was not able to be left for child care staff member Ms. Emaleigh Taylor.
02/20/2020 Contact - Telephone call received Spoke with Child D, E, and F's Mother
Violation Established?
Ms. Crystal Haynes is never in the child care home. No Ms. Crystal Haynes does not notify parents she will not be present
at the child care home.
Yes Ms. Crystal Haynes does not keep a sign in and out log for the
child care children.
No The individual that works in the home isn’t allowed to be watching
children and she will falsify paperwork.
3 Phone call placed to Ms. Taylor. A voice mail was not set up. 02/20/2020 Contact - Telephone call received
Phone message left for me from Ms. Taylor providing times she could speak with me.
02/24/2020 Contact - Telephone call made
Ms. Taylor was called and left a message requesting a returned phone call
02/24/2020 Contact - Telephone call made
Phone message left for Ms. Haynes requesting a returned phone call.
02/28/2020 Contact – Telephone call made. Phone message was left for Ms. Haynes requesting a returned phone call.
02/29/2020 Contact – Telephone call received. Phone message was left by Ms. Haynes.
03/03/2020 Exit Conference with Ms. Crystal Haynes.
ALLEGATION: Ms. Haynes is never at the child care home.
INVESTIGATION: Ms. Haynes indicated that she is at her home daily unless she is
away on vacation. She stated that sometimes she runs errands or may have doctor’s appointment, but other than that she is at her home.
Ms. Hasenback explained that Ms. Haynes is in the child care home working
everyday unless she goes out to complete errands. Ms. Hasenback stated that this only occurs on the days she works with Ms. Taylor.
I interviewed Ms. Haynes’ husband Mr. Travis Haynes and he stated that Ms. Haynes is in the home unless she is out running errands.
Child A and B’s Mother stated that Ms. Haynes is present in the home when her children are dropped off.
Child C’s Mother stated that Ms. Haynes is present when she drops off and picks up her child.
Child D and E’s Mother stated that when she drops her children off Ms. Brittany Hasenbank will come to the door while Ms. Haynes is feeding the other children or
APPLICABLE RULE
R 400.1903 Licensee responsibilities.Responsibilities.
(1) A licensee shall be responsible for all of the following:
(a) When the child care home is in operation, the licensee shall be present in the home on a daily basis and provide direct care and supervision for the majority of time children are in care, except for any of the following circumstances:
(i) Vacation or personal leave, which must not exceed 20 days within a calendar year. The 20 days of vacation or personal leave means the licensee is absent the entire day or at least 51% of the day when the child care home is operating. A licensee may have a short periodic absence from the home.
(ii) Medical treatment and subsequent recovery.
ANALYSIS: Ms. Haynes is in her home on a daily basis and provides direct care and supervision for the majority of the time children are in care.
CONCLUSION: VIOLATION NOT ESTABLISHED
ALLEGATION: Ms. Crystal Haynes does not notify parents she will
not be present at the child care home.
INVESTIGATION: Ms. Haynes explained that when she will be gone on vacation
and her child care staff members will be caring for the children she will notify the parents. She stated that when she is absent from the home for errands or
appointments, she does not notify parents.
Ms. Hasenback stated that she believes Ms. Haynes informs parents when she will be away from the home.
Child A and B’s Mother stated that Ms. Haynes will notify parents when she will be away from the home for long periods of time. She doesn’t inform if she must leave the home for appointments.
Child C’s Mother stated that parents are notified if she will be gone on vacation. They are not typically notified if she is gone on daily appointments or errands. Child D and E’s Mother indicated that Ms. Haynes will notify parents if she will be away on vacation but not for doctors’ appointments or errands.
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APPLICABLE RULE
R 400.1903 Licensee responsibilities.Responsibilities.
(1) A licensee shall be responsible for all of the following provisions:
(d) Inform parents when a child care staff member is providing care in the absence of the licensee.
ANALYSIS: Ms. Haynes does not always notify parents when she will be absent and a child care staff member will be providing care in her absence.
CONCLUSION: VIOLATION ESTABLISHED
ALLEGATION: Ms. Crystal Haynes does not keep a sign in and out
log for the child care children.
INVESTIGATION: Ms. Haynes provided me with documentation of her attendance
records of her child care children’s attendance. The records contained dates, first and last name as well as time in and time out.
APPLICABLE RULE
R 400.1907 Child's records.
(3) Dated daily attendance records of children in care must be maintained and include the child's first and last name and the time of arrival and departure. Electronic records may be
used. If electronic records are used, they must be available to the department at the time of the inspection. If electronic attendance records are not available during an on-site inspection, the child care home is in violation of this rule.
ANALYSIS: Ms. Haynes was able to provide daily documentation of child care children attendance.
CONCLUSION: VIOLATION NOT ESTABLISHED
ALLEGATION: The individual that works in the home isn’t allowed
to be watching children and she will falsify paperwork.
INVESTIGATION: On 02/11/2020 I received a complaint regarding the licensed
child care home of Ms. Crystal Haynes. I conducted an unannounced on-site inspection on 02/13/2020. I explained to Ms. Haynes why I was there and read her the allegations in the complaint. Ms. Haynes indicated that both of her child care
staff members completed the comprehensive background check process and deemed eligible to provide for the care and supervision of children prior to them working with her.
I was able to confirm that Ms. Emaleigh Taylor and Ms. Brittany Hasenback both completed the comprehensive background check process and were determined eligible by the department. Ms. Haynes’ Husband also completed the
comprehensive background check process and was determined to be eligible by the department.
Ms. Haynes, her husband Mr. Haynes and child care staff member Ms. Emaleigh Taylor all indicated that they are not aware of any documents that have been falsified. Ms. Taylor explained that Ms. Haynes has never asked her to falsify any records. Mr. Haynes indicated that he is not aware of the documents his wife has to use and wouldn’t know how to falsify them.
APPLICABLE RULE
MCL 722.115p Child care center, group child care home, or family child care home; potential or current child care staff member convicted of crime.
(1) Except as provided in section 5n(14) and (15), a child care center, group child care home, or family child care home shall not allow an individual to be a child care staff member without requesting a criminal history check as required by section 5n. (2) If a criminal history check performed under section 5n or information obtained as a result of notification from the department of state police under section 5k reveals that a potential or current child care staff member has been convicted of a crime as described in section 5r, the department shall notify the child care center, group child care home, or family child care home. The child care center, group child care home, or family child care home shall not allow the individual to be a child care staff member.
ANALYSIS: Ms. Haynes ensured that all adult household members and child care staff members were fingerprinted and determined to be eligible.
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APPLICABLE RULE
R 400.1903 Licensee responsibilities.
(4) The licensee shall cooperate with the department in connection with an inspection or investigation, as required in section 10(1) of the act, MCL 722.120(1). Cooperation includes, but is not limited to, all of the following:
(c) Provide accurate and truthful information to the
department, and encourage witnesses to provide accurate and truthful information to the department.
ANALYSIS: There was no evidence found during the interviews that would indicate that Ms. Haynes has not provided accurate and truthful information to the department.
CONCLUSION: VIOLATION NOT ESTABLISHED
IV. RECOMMENDATION
I recommend no change in the current status of the license.
___ ________________03/11/2020_____________________ Kortney Williams Licensing Consultant Date Approved By: 03/20/2020 ________________________________________ Katrice Sweet
